marketing for smes how to guide smes marketing efforts?
TRANSCRIPT
Marketing for SMEsMarketing for SMEsHow to guide SMEs How to guide SMEs marketing efforts?marketing efforts?
Marketing WeaknessesMarketing Weaknesses
Marketing is often seen as a weaknessMarketing is often seen as a weakness Requiring external support & consultingRequiring external support & consulting
Many SMEs do not haveMany SMEs do not have Clear marketing functionClear marketing function Formal marketing planFormal marketing plan Selling/salesmanship managerSelling/salesmanship manager Sales analysis methodologySales analysis methodology Salesmanship trainingSalesmanship training
But ………But ………
Marketing StrengthsMarketing Strengths
Most SME entrepreneurs have personal Most SME entrepreneurs have personal knowledge of their position in the marketknowledge of their position in the market
Informal relationship with customers & Informal relationship with customers & staff to identify own problem areasstaff to identify own problem areas
Informal marketing methodsInformal marketing methods Trade newspapers/magazines/web sitesTrade newspapers/magazines/web sites Trade fairs & exhibitionsTrade fairs & exhibitions Business associationsBusiness associations Personal networksPersonal networks
Marketing Strengths Marketing Strengths contcont
Personal recommendationsPersonal recommendations Word of mouth salesWord of mouth sales Repeat ordersRepeat orders Customer loyaltyCustomer loyalty
Unwritten marketing planUnwritten marketing plan Conceived in entrepreneurs headConceived in entrepreneurs head No/little commitment to paperNo/little commitment to paper
Developing marketing profileDeveloping marketing profile
Successful marketing requires:Successful marketing requires:
Perception of customers’ needsPerception of customers’ needs Which can be met by a particular service or productWhich can be met by a particular service or product
Awareness of competitors’ strengths & Awareness of competitors’ strengths & weaknessesweaknesses
Awareness of changing business climateAwareness of changing business climate Understanding of selling & salesmanship skillsUnderstanding of selling & salesmanship skills Coherent marketing mix (price, product, Coherent marketing mix (price, product,
promotion, place)promotion, place) Focused on customer needsFocused on customer needs Market potentialMarket potential
Identifying Market PositionIdentifying Market Position
Customers’ NeedsCustomers’ Needs Clarification of needs for SME to meet with a Clarification of needs for SME to meet with a
Unique Selling Proposition (USP)Unique Selling Proposition (USP)
Establish SMEs performance in marketEstablish SMEs performance in market Understanding of changing needsUnderstanding of changing needs
Understand competition & business Understand competition & business environmentenvironment
Nature & focus of selling & sales functionsNature & focus of selling & sales functions Coherence of marketing mix (4 Ps)Coherence of marketing mix (4 Ps)
Market Profile AssessmentMarket Profile Assessment
Customers’ Needs
PerformanceAudit
Competitors Business
Environment
Selling Effort
Market Mix
Key needs
Segmentation
SME’s USP
Sales & profits
By product group
By location
By customer
By distribution channel
Competitors’ SWOT
Market trends
Who sells?
How well know product range/ SME USP?
Sales conversion rate
Effectiveness of feedback
Pricing policy
Promotion & advertising
Place – location of SME/customers
Product – still valid in market place
Marketing Plan & Strategy
Profile AssessmentProfile Assessment
Successful entrepreneurs will be able to Successful entrepreneurs will be able to talk through profiletalk through profile
Should not need comprehensive data Should not need comprehensive data collectioncollection
Should not need to commit to paperShould not need to commit to paper Should be in entrepreneurs headShould be in entrepreneurs head
Personal ability & desire will determine Personal ability & desire will determine successful marketingsuccessful marketing
Profile Assessment Profile Assessment contcont
Help to articulate thoughts onHelp to articulate thoughts on Degree of awareness about market functionsDegree of awareness about market functions Assess position in market placeAssess position in market place Degree to which SME delivers what customers Degree to which SME delivers what customers
really need (or want?)really need (or want?) Give a clear overview of where SME is in terms Give a clear overview of where SME is in terms
of its marketing effortsof its marketing efforts Identify where support is needed to develop Identify where support is needed to develop
better marketing techniquesbetter marketing techniques
General ConsiderationsGeneral Considerations
Firms survival depends on how well it Firms survival depends on how well it understandsunderstands
Changing market conditions dictated by:Changing market conditions dictated by: Customers needsCustomers needs Competitor activityCompetitor activity
Effective marketing requiresEffective marketing requires Market researchMarket research Strategy formulationStrategy formulation Task based implementationTask based implementation
Marketing StrategyMarketing Strategy
Product orientationProduct orientation Emphasis on product itselfEmphasis on product itself
Production orientationProduction orientation Cost or ease of productionCost or ease of production
Market orientationMarket orientation What problems do customers have?What problems do customers have? Who has these problemsWho has these problems How can you address those problemsHow can you address those problems
Marketing Strategy Marketing Strategy contcont
Market – orientation (Market – orientation (contcont)) Identify new marketsIdentify new markets Finds new products for existing customersFinds new products for existing customers Finds new customers for existing productsFinds new customers for existing products Identifies competitionIdentifies competition Public image consistency – internal v external opinionPublic image consistency – internal v external opinion
Pricing policyPricing policy Cost plus – accountants approachCost plus – accountants approach
Percentage add on per itemPercentage add on per item Profit per batchProfit per batch
What market will bear – entrepreneurs approachWhat market will bear – entrepreneurs approach Credit sales – salesman’s approachCredit sales – salesman’s approach
Sales ManagementSales Management
Training & motivation of salesmenTraining & motivation of salesmen Ensure share time between Ensure share time between
existing clients & potentially new clientsexisting clients & potentially new clients Large & small clientsLarge & small clients
Effective use of advertising Generate curiosity & interest Helps get appointments & breaks ice at
sales meetings
Advertising & PromotionAdvertising & Promotion
Be careful not to set advertising budgets Be careful not to set advertising budgets as percentage of salesas percentage of sales
Plan a promotion campaignPlan a promotion campaign Set objectivesSet objectives & budget accordingly& budget accordingly
Balance with resources availableBalance with resources available Be clear about expected sales from Be clear about expected sales from
campaigncampaign
Physical DistributionPhysical Distribution
Know shipment origin & destinationsKnow shipment origin & destinations Intermediate storage needsIntermediate storage needs Trans-shipment requirementsTrans-shipment requirements
Analysis of long production runsAnalysis of long production runs Versus storage costsVersus storage costs Service requirementsService requirements
Use logistics software to planUse logistics software to plan Assess use of own transport versus out-Assess use of own transport versus out-
sourcingsourcing
Distribution ChannelsDistribution Channels
Assess use of wholesalers versus dealing Assess use of wholesalers versus dealing with retailerswith retailers
Spend time understanding pros/cons of Spend time understanding pros/cons of retail v wholesaleretail v wholesale
Consider using wholesalers with Consider using wholesalers with entrepreneurial flairentrepreneurial flair
Introduce incentive schemesIntroduce incentive schemes
Advantages/disadvantages of large sales Advantages/disadvantages of large sales forceforce
Packaging & Product DevelopmentPackaging & Product Development
Give resources to undertake appropriate Give resources to undertake appropriate market & consumer researchmarket & consumer research
Understand new consumer trends & Understand new consumer trends & changing needschanging needs
Plan aheadPlan ahead
Involve professional marketing personnelInvolve professional marketing personnel At beginning of processAt beginning of process ““New product task force”New product task force”
Discussion PointsDiscussion Points
How important is marketing to an SME?How important is marketing to an SME? How useful are the 4 P’s?How useful are the 4 P’s? Where would you go for marketing advice?Where would you go for marketing advice? How much of your budget should you spend How much of your budget should you spend
in marketing efforts?in marketing efforts? How best would you spend that budget?How best would you spend that budget? How often do you speak to your customers How often do you speak to your customers
about your products or services?about your products or services? How often do you change your product How often do you change your product
range?range? How do you find new customers or look for How do you find new customers or look for
new products?new products?