rostelecom social platform (100,000+ employees)

Vienna, November 16-17 2017

Rostelecom Social Platform

Maxim Popykin, Rostelecom

Anatoly Kireev, XD Soft

Social Connections 11 Chicago, June 1-2 2017Social Connections 12 Vienna, November 16-17 2017

Maxim Popykin

• Project Director - Rostelecom

(http://www.rostelecom.ru)

• More than 15 years experience in IT

• Informational Knowledge Base for

Business in Megafon

• Proficiency

• Portal strategy

• Project management

•Business Relation

• Service design & transition


Anatoly Kireev

• IT Architect/Analyst - XD Soft

(http://xdsoft.ru)

• Former IBMer

• More than 15 years experience in IT

•Connections since version 1

• Proficiency

•Architecture planning

• Tuning

•Monitoring

•Development



History


The end of 2013

• Portal for headquarters+ separate regional portals

• Weak User Experience

• Low performance & stability

• Lack of up-to-date content

• Missing SSO


Platform selection

• SharePoint 2013 + Yammer

• Oracle WebCenter Suite

• Liferay + Alfresco Portal

• IBM WebSphere 8.0 + IBM Connections 4.5



Current Situation


Overview

• WebSphere Portal 8.0 CF20

• Connections 5.0 CR3

• Forms Experience Builder 8.6

• Watson Content Analytics

• FileNet 5.2.1


Some statistics

• 88506 active users

• 567 communities, 622 forums, 10900 files

• 60000 visits daily, 30000 unique visitors, 150000 page views


Idea Portal


Connections Homepage


Employee Profiles

• Full hierarchy

• Presence indicator

• “Thanks” • Personal info

• Achievements


Corporate directory.


Connections. Customization. UI

• Portal navigation & search integration

• Fixed translation for Russian language for out-of-a-box components

• Custom theme with branding and corporate colors

• New resource bundles to support new widgets and extension fields


Architecture overview


Connections. Backend

• Main source for employee information - Oracle eBS (R12)

• Main source for authentication and access management -Active Directory Forest

• 140000+ employee records

• Daily synchronisation via TDI custom iterator(1 hour to complete)

• Tools developed for Help Desk and Self Service to validate and compare information in OeBS, AD and Connections


Major difficulties

• Requirement to support IE8•limits customization options

• AD Forest + SPNEGO SSO•sAMAccountName uniqueness

• Requirement for unique and immutable user ID•if not can produce profile duplicates


Connections weak points

•Layout customization is difficult in most apps• Console based administration

•inability to pass certain tasks to support• Complex quota management


Key success factors

• Active and available business customer• Interactive services• Modern UX/UI• Continuous development


Results

• Visits groth - 3x• Regional portals closed• Satisfaction grew to 90%• 1.5M USD Saved


Future plans

• Upgrade to IC 6.0• Deploy Docs• Deploy ICEC to provide