What You Will Learn: 8D Technique:Participants will learn how to use the tools and techniques of Root Cause Problem-Solving, and develop coopera-tive problem-solving skills using the 8D method.

Benefi ts:• Develop rapid response to

customers

• Improve quality

• Prevent rather than detect problems

• Reduce variations

Who Should Attend:All employees; managers, facilitators, trainers, team leaders and staff.

USE TEAM APPROACH• Characteristics of a good leader• Strategies for effective leadership• Stages of team development• Brainstorming• Decision-making

D1D1D1

DESCRIBE THE PROBLEM• Flow Chart• Pareto analysis• Cause and effect

D2D2D2

IMPLEMENTATION AND VERIFY INTERIM CONTAINMENT ACTIONS (ICA)• Checklist for decision-making

process• Decision-making worksheet

D3D3D3

DEFINE & VERIFY ROOT CAUSES • Develop “change-how” theories• Problem-solving steps• Tools for root cause analysis and

verifi cation

D4D4D4

CHOOSE & VERIFY PERMANENT CORRECTIVE ACTION (PCA)• Decision-making steps• Decision-making worksheet• Risk analysis

D5D5D5

IMPLEMENT PERMANENTCORRECTIVE ACTION (PCA)• Problem prevention worksheet• Process capability• Regression analysis

D6D6D6

PREVENT RECURRENCE• Update FMEA• Decision-making worksheet• Reliability analysis

D7D7D7

CONGRATULATE YOUR TEAM

EFFECTIVE COMMUNICATIONS• Preparing for meetings• Channels of communication

D8D8D8

TEACHES…• TEAM DEVELOPMENT• BRAINSTORMING• DECISION MAKING

CONSULTING & TRAINING Tel: (416) 667-9119

www.grt77.com

ROOT CAUSEPROBLEM SOLVING

8DTwo Day Seminar

Proven ApproachGuaranteed ResultsInteresting PresentationInteractive Workshops

CONSULTING & TRAININGWWW.GRT77.COM

Company Profi leGRT was established in 1977 and has consulted to more than 500 organizations throughout North America and around the world. We are assisting both service and manufacturing organizations to achieve their corporate quality and productivity objectives, such as: cost reduction, customer satisfaction, ISO 9000 and ISO 14000, QS 9000 and ISO/TS 16949 registration, effi cient opera-tions, process stability and continuous improve-ment.

1110 Finch Ave. West, Suite 516Toronto, Ontario M3J 2T2

Tel: (416) 667-9119Fax: (416) 667-1288

Email: info@grt77.comwww.grt77.com

“The 8D Problem Solving Training Seminar provided by G.R. Technologies was both an enjoyable and very informative experience. Our staff has been able to apply the concepts and tools acquired. It has been well worth the investment.”

Terrance Van DykeQuality Assurance Manager

Accord Plastics Group

Once again, we were more than pleased with the training provided by G.R. Technologies. With this new skill set, participants of the course will be better able to resolve quality and production issues, which will translate into cost savings and ultimately greater customer satisfaction”

Eric CheongCorporate Quality Manager

Van Rob Stampings

“Kuntz Electroplating Incorporated enrolled 142 employees in this 8D programme. I have heard at many meetings, employees referring back to their 8D training. This is the real measure of the value of this programme. Best effective training dollars I’ve ever spend”

Betty GermannQuality Assurance Manager

Kuntz Electroplating Inc.

Seminars can be arranged to meet your schedule in a cost-effective manner.

TESTIMONIALS

SEMINARS AT YOUR FACILITIES