road home compliance androad home compliance and …€¦ · road home iitilc li /initial...

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p Select Committee on Hurricane Recovery Select Committee on Hurricane Recovery Road Home Compliance and Road Home Compliance and Grant Recapture Letters March 6, 2014

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Page 1: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

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Select Committee on Hurricane RecoverySelect Committee on Hurricane Recovery

Road Home Compliance andRoad Home Compliance and Grant Recapture Letters

March 6, 20140

Page 2: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road Home – Sequence of Letters

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Page 3: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road Home – Sequence of Letters

Initial Compliance/

Monitoring Questionnaire and Cover Letter

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Page 4: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road HomeI iti l C li /Initial Compliance/Monitoring Questionnaire

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Page 5: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road HomeI iti l C li /Initial Compliance/Monitoring Questionnaire

“If you are having challenges in meeting the covenant requirements of the program, please contact a Road Home representative immediately.”

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Page 6: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road HomeI iti l C li /Initial Compliance/Monitoring Questionnaire

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Page 7: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road HomeI iti l C li /Initial Compliance/Monitoring Questionnaire

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Page 8: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road HomeI iti l C li /Initial Compliance/Monitoring Questionnaire

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Page 9: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road HomeI iti l C li /Initial Compliance/Monitoring Questionnaire

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Page 10: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road Home – Sequence of Letters

Follow-Up Compliance/

Monitoring Letter with Check List

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Page 11: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road HomeF ll U C li /Follow-Up Compliance/Monitoring Letter withCheck List

“Thank you for responding to the Letter and Q ti i t tQuestionnaire sent to you on DATE. However, during our review, some documents were not submitted and arewere not submitted and are necessary to complete our review. Please provide a copy of the documents pychecked below…”

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Page 12: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road HomeF ll U C li /M it i L tt ith Ch k Li tFollow-Up Compliance/Monitoring Letter with Check List

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Page 13: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road Home ProgramGrant Recapture: Potential Overpayment vs. Non-Compliance

Potential Overpayment Non-Compliance• Letters sent to homeowners who

were identified for repayment after in-depth file review

• Letters sent in August to 55,957 homeowners who are not documented as compliant with program

• Represent less than 1% of all homeowners who received a Road Home Grant

program

• May not owe money back to the state

• May be compliant with program

• These homeowners were NOT part

• Homeowners who did not respond to Nov. 25, 2013 compliance deadline have been sent a grant

of the 55,957 letters mailed to non-compliant homeowners in August

• They are not part of the recent batch

recapture letter because they are currently out of compliance

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y pof grant recapture letters sent out to non-compliant homeowners

Page 14: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road Home – Sequence of Letters

Grant RecaptureGrant Recapture –

HomeownersHomeowners

Who are NotWho are Not

in Compliancein Compliance

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Page 15: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road HomeG t R t L tt t N li t H Fi t N tiGrant Recapture Letter to Noncompliant Homeowners - First Notice

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Page 16: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road HomeG t R t L tt t N li t H Fi t N tiGrant Recapture Letter to Noncompliant Homeowners - First Notice

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Page 17: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road HomeG t R t L tt tGrant Recapture Letter toNoncompliant Homeowners- First Notice

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Page 18: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road HomeG t R t L tt t N li t H S d N tiGrant Recapture Letter to Noncompliant Homeowners – Second Notice

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Page 19: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road HomeG t R t L tt t N li t H S d N tiGrant Recapture Letter to Noncompliant Homeowners - Second Notice

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Page 20: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road HomeG t R t L tt tGrant Recapture Letter toNoncompliant Homeowners- Second Notice

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Page 21: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road Home – Sequence of Letters

Grant RecaptureGrant Recapture –

Possible OverpaymentPossible Overpayment

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Page 22: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road HomeG t R t L tt tGrant Recapture Letter toHomeowners for Possible Overpayment - First Notice

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Page 23: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road HomeG R H f P ibl O Fi N iGrant Recapture Letter to Homeowners for Possible Overpayment - First Notice

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Page 24: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road HomeG t R t L tt tGrant Recapture Letter toHomeowners for Possible Overpayment - First Notice

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Page 25: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road HomeG t R t L tt tGrant Recapture Letter toHomeowners for Possible Overpayment - Second Notice

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Page 26: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road HomeG R L H f P ibl O S d N iGrant Recapture Letter to Homeowners for Possible Overpayment - Second Notice

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Page 27: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road HomeG t R t L tt tGrant Recapture Letter toHomeowners for Possible Overpayment - Second Notice

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Page 28: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

Road Home

Recovery Process

1. Complete File Review – 39-page internal checklist

2 Mailing of Initial Grant Recapture Letter by RH/OCD2. Mailing of Initial Grant Recapture Letter by RH/OCD-DRU (30 days)

33. Mailing of Second Recapture Letter by RH/OCD-DRU (15 days)

4. Legal Review

5 Mailing of Third Recapture Letter by Attorneys (30 days)5. Mailing of Third Recapture Letter by Attorneys (30 days)

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Page 29: Road Home Compliance andRoad Home Compliance and …€¦ · Road Home IitilC li /Initial Compliance/ Monitoring Questionnaire “If you are having challenges in meeting the covenant

http://www.doa.louisiana.gov/CDBG/

http://www.road2la.org

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