road accident fund vendor briefing session rfp: raf/ 2012 /00003
DESCRIPTION
ROAD ACCIDENT FUND VENDOR BRIEFING SESSION RFP: RAF/ 2012 /00003. Presenter: Anna Mosupyoe and Prishen Reddy Date: 25 January 2012 Time: 10:00. Overview. Background Evaluation Criteria Submission of bid responses Disqualification of bids Procurement Administration - PowerPoint PPT PresentationTRANSCRIPT
ROAD ACCIDENT FUNDVENDOR BRIEFING SESSION RFP: RAF/ 2012 /00003
Presenter: Anna Mosupyoe and Prishen Reddy
Date: 25 January 2012
Time: 10:00
Overview
Background
Evaluation Criteria
Submission of bid responses
Disqualification of bids
Procurement Administration
Purpose of the RFP
Questions and Answers
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Background
RFP: RAF/2012/00003:REQUEST FOR PROPOSAL: SUPPLY, IMPLEMENT AND MANAGE A PRIMARY NETWORK SOLUTION FOR THE RAF CUSTOMER SERVICES NETWORK (CSN) FOR A PERIOD OF 3 YEARS
Advertised on 13 January 2012
Closing on 07 February 2012
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Evaluation Criteria
•Evaluation will be based on 90/10 PPPFA system
Criteria Points
Price 90
Participation goals 10
Total 100
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Evaluation Criteria
Mandatory requirements
The service provider must be ICASA certified. Please attach ICASA certificate as proof that the company is ICASA certified.
The service provider must provide RAF with letters of accreditation of the technology that they are using with their solution.Example will be if the hardware you will be using to implement the solution is from HP you must provide RAF with a letter of confirmation that you are HP accredited partner.Please attach letter from the OEM to confirm that you are accredited.
The proposed solution must be monitored 24/7 Provide RAF with your standard operating procedures based on ITIL processes for managing calls within working hours and after hours.
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Functional criteria Weightings
Experience of the Company Please provide the RAF with 2 separate references where you have deployed the following solutions: Managed ADSL (total solution with 5 or more sites)Satellite (total solution with 2 or more sites)Microwave/wireless (total solution with 2 or more sites)Fibre (total solution with 2 or more sites) The reference should include the following: Company nameContact personContact person e-mail address and contact number. Note: RAF may request to visit one of the referenced site
15%
Evaluation Criteria (continue)
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Evaluation Criteria continueFunctional criteria Weightings
Foot printThe service provider must be able to provide onsite support services within the stipulated service level agreement on all nine provinces. Substantiate by providing a plan on how on site support services will be delivered on all nine provinces.
Class service mapping The service provider must provide RAF with a report showing the class of service mapping (QOS) together with the latency for each class of service.
10%
5%
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Evaluation Criteria continueFunctional criteria Weightings
Redundancy The service provider must provide an architecture diagram to demonstrate redundancy and fail over of network traffic using the different technologies.
Proposed Architecture for RAF The service provider must provide RAF with the architecture diagram of how the solution will be deployed in RAF using the different technologies.
Reporting The service provider must provide RAF with the sample report on performance and utilization
10%
10%
15%
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Evaluation Criteria continueFunctional criteria Weightings
Response time The service provider must provide RAF with the average latency without QOS of all the network technologies required and provide a report showing network delivery percentages on the various technologies.
15%
Site Visit and demonstrations Site visit will be conducted to the central network operating centre
20%
Total 100%
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Original signed bid document
4 hard copies
Submitted in sealed envelopes
Each schedule must be clearly distinguish, indexed and all pages numbered
•Submission of bid responses
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Disqualification of bids
Bidders shall be disqualified if they fail to:
Submit a valid and original tax clearance certificate
Complete questionnaires in full
Submit true and correct information
Comply with mandatory requirements
Comply with prescribed response format
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Administration
RFP Closing Date: 07 February 2012 @11H00Venue: RAF Menlyn Reception 38 Ida street Menlo Park PretoriaBid responses sent by courier must reach the reception at least 36 (thirty
six) hours before the closing date to be deposited into the bid boxSubmission Register must be signed at the reception by bidder when
submitting bid documentsLate bids will not be considered
All queries must be forwarded to [email protected] and clarification of technical issues will close not later than 27
January 2012 @ 11H00.
Important note:Please ensure that the attendance register has been signedName of company Contact details
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Purpose of the RFP
With the current business model RAF cannot adequately fulfill its mandate
Problems experience include inaccessibility, poor service quality, reactive compensation system and inferior customer management
Improve information collection and management the more useful information we have the more efficient our claims processing will become
Ensure pro active benefits origination proactively originating claims results in the RAF budgeting accurately for claims payments
Improve service delivery efficiency and effectiveness improving our service delivery will help change the public’s perception and engender a spirit of
cooperation with our customers
Expand geographic footprint and reach CSN channels comprises of offices in hospitals, mobile RAF and information collection agents
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High Level Understanding of Architecture
PSTN
Vodacom MPLS Cloud
Scanner/Printer
Hospital Service Point
Satellite or ADSL or APN
Wireless AP
Switch
Vodacom Data Center
KL Capture ServerMOSS
FINEOS
Provincial Office
Router
DC and Anti Virus Server
Citrix and Wintel
Voice breakout
for local calls will
happen from the
provincial office
QOS on line will
help shape voice
and data traffic
Microwave Dish
Switch
Branch Capture ServerKL Scanner
Local calls
breakout
PABX
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Infrastructure Systems Citrix XenApp AD Exchange Webense Business Applications (SAP, FINEOS, Old Claims, Knowledge Lake)
Equipment deployed at HSC Wyse Thin Clients and Acer screens HP multifunction devices Enterasys policy based switches Hauwei APN (3G backup with VB)
RAF standards for ICT systems HP hardware for server infrastructure Wyse and Acer for desktop infrastructure HP printers and MFD Enterasys LAN hardware Cisco router and firewall
Equipment deployed and Infrastructure Systems
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Thank you
Questions and Answers