risk free ‘sap application support transition’ using · risk free ‘sap application support...
TRANSCRIPT
Risk Free lsquoSAP Application Support Transitionrsquo using
Tech Mahindra Epselon
Enterprises consider changing their SAP application
support service provider when contracts are up for
renewal The key driver for switching IT service providers
is the expectation of more efficient processes while
ensuring high service quality levels
The key efficient and successful application support
depends on how smooth the transition process planned
and executed However the process of transition is not
necessarily smooth some of the challenges that
enterprises face while making these switchovers include ndash
the outgoing teamrsquos lack of co-operation in sharing
knowledge sharing incomplete and incoherent
information to the incoming team and the extended
timelines for the transition
Successful long-term engagements have their roots in
successful transitions Tech Mahindra clearly understands
the challenges faced by customers and its IT team due to
rapidly growing business demands
Transition is one of the key factor in successful SAP Application Support
Tech Mahindrarsquos Transition Framework helps customers in seamless SAP AMS
Transition
Transition usually is the
most challenging part and
some of the challenges
expected during transitions
are
bull Insufficient information
bull There is resistance from
within
bull Partial or no
documentation
bull Reduced timelines
bull Lack of planning
Tech Mahindrarsquos transition
strategy is built around the
following key
considerations
bull Early engagement
bull Ensure seamlessness of
the transition and maintain
business as usual for the
end-users
bull Well defined transition
phases with automation
build in every phase
Planning
Knowledge
Acquisition
Shadow
Stabilization
Plans
Templates
Check Lists
Dashboards
Induction
KITs
Methodology Tool Kit
Landscape
Analysis
Configuration
Analysis
Application
Analysis
Custom
Inventory
Usage Analysis
Epselon
Transition Governance
Sign Off Risk
Management Transition
Management Metrics amp
Measurement
Governance
Tech Mahindra Transition Framework
METHODOLOGY SOLUTIONS KNOWLEDGE
REPOSITORY
TOOLS
Organization
Process
Procedure
Tools
Application Portfolio
Metrics
Governance
Inputs
Business Continuity
Scan
Identify
Act
Continuous Improvement
Successful Transition
Business as Usual
Baseline SLA
Continuous Improvement Identified
Outcome
Reduce SAP AMS Transition timeline up to 30 using Tech Mahindrarsquos Epselon
bull Epselonrsquos analysis gives a
jumpstart for a better
understanding of the
customerlsquos system even before
the KT starts
bull This early knowledge can be
effectively utilized formulating
appropriate KT workshop
strategy
bull Epselon tool provides valuable
inputs for categorizing
business processes into
Complexity amp Criticality
quadrants auto generated
documents and various
analytical reports Initial KT schedule will be optimized based on Epselonrsquos analysis
of Customerrsquos System thus reducing overall efforts amp timeline of
transition phase
Epselon provides an Automated System Analysis that helps Customer
Jumpstart the KT Sessions
Tech Mahindrarsquos Epselon auto-extracts the SAP system information along with application details and provides various analysis
bull Auto generates AUD (Application Understanding Document)
bull Business Process Analysis with complexity and business criticality mapping
bull List of Applications Components amp Processes
bull Organization structure data
bull Master amp transactional data statistics
bull Application Configurations overview
bull Custom Development footprint
bull User Usge Analysis
Tech Mahindra Transition Success Stories
Industry High Tech Solution Application Support Benefits
bull 25 reduction in transition timeline
Industry Retail Solution Transition Benefits
bull 20 of FTE effort savings during KT phase
Industry Chemical Solution Transition Benefits
bull 30 schedule
reduction bull Ticket reduction
by 5 due to vulnerability analysis
Industry Real State Solution Application support Benefits
bull 30 reduction in
transition timeline
Automation and Control Leader USA
Town Council APAC Leading chemical
company US
Large Retail customer US
About Us
Tech Mahindra represents the connected world offering innovative and customer-centric information technology services and solutions enabling
Enterprises Associates and the Society to Risetrade We are a USD 42 billion company with 107200+ professionals across 90 countries helping over
818 global customers including Fortune 500 companies Our innovation platforms and reusable assets connect across a number of technologies to
deliver tangible business value to our stakeholders Tech Mahindra is also amongst the Fab 50 companies in Asia as per the Forbes 2016 List
We are part of the USD 178 billion Mahindra Group that employs more than 200000 people in over 100 countries The Group operates in the key
industries that drive economic growth enjoying a leadership position in tractors utility vehicles after-market information technology and vacation
ownership
For more details contact
SAPAutomationTechmahindracom
Copyright copy Tech Mahindra 2016 All Rights Reserved
Disclaimer Brand names logos and trademarks used herein remain the property of their respective owners
wwwtechmahindracom
Enterprises consider changing their SAP application
support service provider when contracts are up for
renewal The key driver for switching IT service providers
is the expectation of more efficient processes while
ensuring high service quality levels
The key efficient and successful application support
depends on how smooth the transition process planned
and executed However the process of transition is not
necessarily smooth some of the challenges that
enterprises face while making these switchovers include ndash
the outgoing teamrsquos lack of co-operation in sharing
knowledge sharing incomplete and incoherent
information to the incoming team and the extended
timelines for the transition
Successful long-term engagements have their roots in
successful transitions Tech Mahindra clearly understands
the challenges faced by customers and its IT team due to
rapidly growing business demands
Transition is one of the key factor in successful SAP Application Support
Tech Mahindrarsquos Transition Framework helps customers in seamless SAP AMS
Transition
Transition usually is the
most challenging part and
some of the challenges
expected during transitions
are
bull Insufficient information
bull There is resistance from
within
bull Partial or no
documentation
bull Reduced timelines
bull Lack of planning
Tech Mahindrarsquos transition
strategy is built around the
following key
considerations
bull Early engagement
bull Ensure seamlessness of
the transition and maintain
business as usual for the
end-users
bull Well defined transition
phases with automation
build in every phase
Planning
Knowledge
Acquisition
Shadow
Stabilization
Plans
Templates
Check Lists
Dashboards
Induction
KITs
Methodology Tool Kit
Landscape
Analysis
Configuration
Analysis
Application
Analysis
Custom
Inventory
Usage Analysis
Epselon
Transition Governance
Sign Off Risk
Management Transition
Management Metrics amp
Measurement
Governance
Tech Mahindra Transition Framework
METHODOLOGY SOLUTIONS KNOWLEDGE
REPOSITORY
TOOLS
Organization
Process
Procedure
Tools
Application Portfolio
Metrics
Governance
Inputs
Business Continuity
Scan
Identify
Act
Continuous Improvement
Successful Transition
Business as Usual
Baseline SLA
Continuous Improvement Identified
Outcome
Reduce SAP AMS Transition timeline up to 30 using Tech Mahindrarsquos Epselon
bull Epselonrsquos analysis gives a
jumpstart for a better
understanding of the
customerlsquos system even before
the KT starts
bull This early knowledge can be
effectively utilized formulating
appropriate KT workshop
strategy
bull Epselon tool provides valuable
inputs for categorizing
business processes into
Complexity amp Criticality
quadrants auto generated
documents and various
analytical reports Initial KT schedule will be optimized based on Epselonrsquos analysis
of Customerrsquos System thus reducing overall efforts amp timeline of
transition phase
Epselon provides an Automated System Analysis that helps Customer
Jumpstart the KT Sessions
Tech Mahindrarsquos Epselon auto-extracts the SAP system information along with application details and provides various analysis
bull Auto generates AUD (Application Understanding Document)
bull Business Process Analysis with complexity and business criticality mapping
bull List of Applications Components amp Processes
bull Organization structure data
bull Master amp transactional data statistics
bull Application Configurations overview
bull Custom Development footprint
bull User Usge Analysis
Tech Mahindra Transition Success Stories
Industry High Tech Solution Application Support Benefits
bull 25 reduction in transition timeline
Industry Retail Solution Transition Benefits
bull 20 of FTE effort savings during KT phase
Industry Chemical Solution Transition Benefits
bull 30 schedule
reduction bull Ticket reduction
by 5 due to vulnerability analysis
Industry Real State Solution Application support Benefits
bull 30 reduction in
transition timeline
Automation and Control Leader USA
Town Council APAC Leading chemical
company US
Large Retail customer US
About Us
Tech Mahindra represents the connected world offering innovative and customer-centric information technology services and solutions enabling
Enterprises Associates and the Society to Risetrade We are a USD 42 billion company with 107200+ professionals across 90 countries helping over
818 global customers including Fortune 500 companies Our innovation platforms and reusable assets connect across a number of technologies to
deliver tangible business value to our stakeholders Tech Mahindra is also amongst the Fab 50 companies in Asia as per the Forbes 2016 List
We are part of the USD 178 billion Mahindra Group that employs more than 200000 people in over 100 countries The Group operates in the key
industries that drive economic growth enjoying a leadership position in tractors utility vehicles after-market information technology and vacation
ownership
For more details contact
SAPAutomationTechmahindracom
Copyright copy Tech Mahindra 2016 All Rights Reserved
Disclaimer Brand names logos and trademarks used herein remain the property of their respective owners
wwwtechmahindracom
Tech Mahindrarsquos Transition Framework helps customers in seamless SAP AMS
Transition
Transition usually is the
most challenging part and
some of the challenges
expected during transitions
are
bull Insufficient information
bull There is resistance from
within
bull Partial or no
documentation
bull Reduced timelines
bull Lack of planning
Tech Mahindrarsquos transition
strategy is built around the
following key
considerations
bull Early engagement
bull Ensure seamlessness of
the transition and maintain
business as usual for the
end-users
bull Well defined transition
phases with automation
build in every phase
Planning
Knowledge
Acquisition
Shadow
Stabilization
Plans
Templates
Check Lists
Dashboards
Induction
KITs
Methodology Tool Kit
Landscape
Analysis
Configuration
Analysis
Application
Analysis
Custom
Inventory
Usage Analysis
Epselon
Transition Governance
Sign Off Risk
Management Transition
Management Metrics amp
Measurement
Governance
Tech Mahindra Transition Framework
METHODOLOGY SOLUTIONS KNOWLEDGE
REPOSITORY
TOOLS
Organization
Process
Procedure
Tools
Application Portfolio
Metrics
Governance
Inputs
Business Continuity
Scan
Identify
Act
Continuous Improvement
Successful Transition
Business as Usual
Baseline SLA
Continuous Improvement Identified
Outcome
Reduce SAP AMS Transition timeline up to 30 using Tech Mahindrarsquos Epselon
bull Epselonrsquos analysis gives a
jumpstart for a better
understanding of the
customerlsquos system even before
the KT starts
bull This early knowledge can be
effectively utilized formulating
appropriate KT workshop
strategy
bull Epselon tool provides valuable
inputs for categorizing
business processes into
Complexity amp Criticality
quadrants auto generated
documents and various
analytical reports Initial KT schedule will be optimized based on Epselonrsquos analysis
of Customerrsquos System thus reducing overall efforts amp timeline of
transition phase
Epselon provides an Automated System Analysis that helps Customer
Jumpstart the KT Sessions
Tech Mahindrarsquos Epselon auto-extracts the SAP system information along with application details and provides various analysis
bull Auto generates AUD (Application Understanding Document)
bull Business Process Analysis with complexity and business criticality mapping
bull List of Applications Components amp Processes
bull Organization structure data
bull Master amp transactional data statistics
bull Application Configurations overview
bull Custom Development footprint
bull User Usge Analysis
Tech Mahindra Transition Success Stories
Industry High Tech Solution Application Support Benefits
bull 25 reduction in transition timeline
Industry Retail Solution Transition Benefits
bull 20 of FTE effort savings during KT phase
Industry Chemical Solution Transition Benefits
bull 30 schedule
reduction bull Ticket reduction
by 5 due to vulnerability analysis
Industry Real State Solution Application support Benefits
bull 30 reduction in
transition timeline
Automation and Control Leader USA
Town Council APAC Leading chemical
company US
Large Retail customer US
About Us
Tech Mahindra represents the connected world offering innovative and customer-centric information technology services and solutions enabling
Enterprises Associates and the Society to Risetrade We are a USD 42 billion company with 107200+ professionals across 90 countries helping over
818 global customers including Fortune 500 companies Our innovation platforms and reusable assets connect across a number of technologies to
deliver tangible business value to our stakeholders Tech Mahindra is also amongst the Fab 50 companies in Asia as per the Forbes 2016 List
We are part of the USD 178 billion Mahindra Group that employs more than 200000 people in over 100 countries The Group operates in the key
industries that drive economic growth enjoying a leadership position in tractors utility vehicles after-market information technology and vacation
ownership
For more details contact
SAPAutomationTechmahindracom
Copyright copy Tech Mahindra 2016 All Rights Reserved
Disclaimer Brand names logos and trademarks used herein remain the property of their respective owners
wwwtechmahindracom
Reduce SAP AMS Transition timeline up to 30 using Tech Mahindrarsquos Epselon
bull Epselonrsquos analysis gives a
jumpstart for a better
understanding of the
customerlsquos system even before
the KT starts
bull This early knowledge can be
effectively utilized formulating
appropriate KT workshop
strategy
bull Epselon tool provides valuable
inputs for categorizing
business processes into
Complexity amp Criticality
quadrants auto generated
documents and various
analytical reports Initial KT schedule will be optimized based on Epselonrsquos analysis
of Customerrsquos System thus reducing overall efforts amp timeline of
transition phase
Epselon provides an Automated System Analysis that helps Customer
Jumpstart the KT Sessions
Tech Mahindrarsquos Epselon auto-extracts the SAP system information along with application details and provides various analysis
bull Auto generates AUD (Application Understanding Document)
bull Business Process Analysis with complexity and business criticality mapping
bull List of Applications Components amp Processes
bull Organization structure data
bull Master amp transactional data statistics
bull Application Configurations overview
bull Custom Development footprint
bull User Usge Analysis
Tech Mahindra Transition Success Stories
Industry High Tech Solution Application Support Benefits
bull 25 reduction in transition timeline
Industry Retail Solution Transition Benefits
bull 20 of FTE effort savings during KT phase
Industry Chemical Solution Transition Benefits
bull 30 schedule
reduction bull Ticket reduction
by 5 due to vulnerability analysis
Industry Real State Solution Application support Benefits
bull 30 reduction in
transition timeline
Automation and Control Leader USA
Town Council APAC Leading chemical
company US
Large Retail customer US
About Us
Tech Mahindra represents the connected world offering innovative and customer-centric information technology services and solutions enabling
Enterprises Associates and the Society to Risetrade We are a USD 42 billion company with 107200+ professionals across 90 countries helping over
818 global customers including Fortune 500 companies Our innovation platforms and reusable assets connect across a number of technologies to
deliver tangible business value to our stakeholders Tech Mahindra is also amongst the Fab 50 companies in Asia as per the Forbes 2016 List
We are part of the USD 178 billion Mahindra Group that employs more than 200000 people in over 100 countries The Group operates in the key
industries that drive economic growth enjoying a leadership position in tractors utility vehicles after-market information technology and vacation
ownership
For more details contact
SAPAutomationTechmahindracom
Copyright copy Tech Mahindra 2016 All Rights Reserved
Disclaimer Brand names logos and trademarks used herein remain the property of their respective owners
wwwtechmahindracom
Epselon provides an Automated System Analysis that helps Customer
Jumpstart the KT Sessions
Tech Mahindrarsquos Epselon auto-extracts the SAP system information along with application details and provides various analysis
bull Auto generates AUD (Application Understanding Document)
bull Business Process Analysis with complexity and business criticality mapping
bull List of Applications Components amp Processes
bull Organization structure data
bull Master amp transactional data statistics
bull Application Configurations overview
bull Custom Development footprint
bull User Usge Analysis
Tech Mahindra Transition Success Stories
Industry High Tech Solution Application Support Benefits
bull 25 reduction in transition timeline
Industry Retail Solution Transition Benefits
bull 20 of FTE effort savings during KT phase
Industry Chemical Solution Transition Benefits
bull 30 schedule
reduction bull Ticket reduction
by 5 due to vulnerability analysis
Industry Real State Solution Application support Benefits
bull 30 reduction in
transition timeline
Automation and Control Leader USA
Town Council APAC Leading chemical
company US
Large Retail customer US
About Us
Tech Mahindra represents the connected world offering innovative and customer-centric information technology services and solutions enabling
Enterprises Associates and the Society to Risetrade We are a USD 42 billion company with 107200+ professionals across 90 countries helping over
818 global customers including Fortune 500 companies Our innovation platforms and reusable assets connect across a number of technologies to
deliver tangible business value to our stakeholders Tech Mahindra is also amongst the Fab 50 companies in Asia as per the Forbes 2016 List
We are part of the USD 178 billion Mahindra Group that employs more than 200000 people in over 100 countries The Group operates in the key
industries that drive economic growth enjoying a leadership position in tractors utility vehicles after-market information technology and vacation
ownership
For more details contact
SAPAutomationTechmahindracom
Copyright copy Tech Mahindra 2016 All Rights Reserved
Disclaimer Brand names logos and trademarks used herein remain the property of their respective owners
wwwtechmahindracom
Tech Mahindra Transition Success Stories
Industry High Tech Solution Application Support Benefits
bull 25 reduction in transition timeline
Industry Retail Solution Transition Benefits
bull 20 of FTE effort savings during KT phase
Industry Chemical Solution Transition Benefits
bull 30 schedule
reduction bull Ticket reduction
by 5 due to vulnerability analysis
Industry Real State Solution Application support Benefits
bull 30 reduction in
transition timeline
Automation and Control Leader USA
Town Council APAC Leading chemical
company US
Large Retail customer US
About Us
Tech Mahindra represents the connected world offering innovative and customer-centric information technology services and solutions enabling
Enterprises Associates and the Society to Risetrade We are a USD 42 billion company with 107200+ professionals across 90 countries helping over
818 global customers including Fortune 500 companies Our innovation platforms and reusable assets connect across a number of technologies to
deliver tangible business value to our stakeholders Tech Mahindra is also amongst the Fab 50 companies in Asia as per the Forbes 2016 List
We are part of the USD 178 billion Mahindra Group that employs more than 200000 people in over 100 countries The Group operates in the key
industries that drive economic growth enjoying a leadership position in tractors utility vehicles after-market information technology and vacation
ownership
For more details contact
SAPAutomationTechmahindracom
Copyright copy Tech Mahindra 2016 All Rights Reserved
Disclaimer Brand names logos and trademarks used herein remain the property of their respective owners
wwwtechmahindracom
About Us
Tech Mahindra represents the connected world offering innovative and customer-centric information technology services and solutions enabling
Enterprises Associates and the Society to Risetrade We are a USD 42 billion company with 107200+ professionals across 90 countries helping over
818 global customers including Fortune 500 companies Our innovation platforms and reusable assets connect across a number of technologies to
deliver tangible business value to our stakeholders Tech Mahindra is also amongst the Fab 50 companies in Asia as per the Forbes 2016 List
We are part of the USD 178 billion Mahindra Group that employs more than 200000 people in over 100 countries The Group operates in the key
industries that drive economic growth enjoying a leadership position in tractors utility vehicles after-market information technology and vacation
ownership
For more details contact
SAPAutomationTechmahindracom
Copyright copy Tech Mahindra 2016 All Rights Reserved
Disclaimer Brand names logos and trademarks used herein remain the property of their respective owners
wwwtechmahindracom