right first time and the motives behind it
TRANSCRIPT
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R I G H T F I R S T T I M E
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RIGHT FIRST TIME
Spot an error
Fix it
Prevent it from recurring
Give quality output
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WHY ?
RIGHT FIRST TIME
TimeResourcesMoneyLoss of reputation
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RIGHT FIRST TIME
HOW ?
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Operate as one team
Take personal responsibility
Alternative solutions
Prevent problems at source
BEHAVIOURS
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RFT
Eliminating the cost of
failure
Increased customer
satisfactionWhether zero defects is ever
attainable?Zero defects is NOT about being
perfect
Zero defects
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Recognize the impact of quality
issuesContinuously think of the places where flaws may be
introducedWork proactively
flaws in your systems
flaws in your
processes
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No step-by-step instructions for achieving zero defects
The right tools
Recognize and Manage
Understand what your customers expect
Proactive approach
Poka-yoke (POH-kay YOH-kay) - prevent inadvertent mistakes
Monitor your progress
Measure your quality efforts
Monitor, evaluate, and adapt in a continuous, never-ending cycle.
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THANK YOU