Ride2 First/Last Mile Service

Daniel Rowe

PSRC TDM Advisory Committee

2/13/19

Policy framework

• (Metro will) continually evaluate ‘business as usual’ and create new ways to serve customers better.”

• Test and implement new services enabled by emerging technologies that improve our customer service.

Operations – service parameters

1. Grow fixed-route ridership.

2. Improve customer’s access to transit in lower density areas, overcrowded park & rides, or limited fixed route connections.

3. Uphold King County's guiding principles of equity and fairness, financial sustainability, regional collaboration, and quality local government.

4. Collect customer and operational data to inform future Metro planning efforts.

Eastgate – service parameters

• Hours: M-F 6-10AM; 4-8PM

• Service area: ~2.5 m radius

• Pick up: Target = Avg. 10 mins

• In vehicle: Target = Avg. 15 mins

• App: Ride2 Park and Ride

West Seattle – service parameters

• Hours: M-F 5-9:30AM; 2:30-7PM

• Hubs:

• Seacrest Dock

• Alaska Junction

• App: Ride2 Transit

Smartphone App

Vehicles

• Wheelchair accessible vehicle (WAV) option.

• Call center option for those without smartphones.

• No fare will be charged during Phase 1.

Operations – accessibility

Branding – vehicle wraps

KPIs

• Ridership– 90 avg. rides/ day

• Cost- $27 avg. cost per boarding

• Equitable Access – 43% of users beyond ¼ mile buffer from Metro network

West Seattle Early Results (week of Jan 7th)

• Avg. daily boardings – 45

• Average wait time – 10.2 minutes

• Average in vehicle time – 12.7 minutes

• No WAV trips requested

• 30% to Alaska Junction

• 70% to Seacrest Dock

• 4% requested by phone

Next Deployments

• Southeast Seattle – April 2019

• Hubs = Mt. Baker, Columbia City, and Othello Link stations

• Tukwila International Blvd. Link Station – April 2019

Contact Information

Daniel Rowe

206-477-5788

Daniel.rowe@kingcounty.gov

https://kingcounty.gov/metro/innovativemobility

https://kingcounty.gov/metro/ride2