RHEUMATOLOGY NURSING TEAM30th May 2012

Evaluating and improving a Nurse Led Advice Line for Rheumatology Patients and relevant Healthcare

Professionals

Team of 5.6 wte CNS

Advice Line – 250 Hits Per Week

10 Hours Work

Not Funded

Activity not Recorded

Highly Interventional

Rescue Work

Potential Reduction Of Nursing Resource

Lack of Clarity re CNS Role

Complex Drug Regimes

Change in GP Approach

Commissioning & Competition

Stakeholder evaluation to identify claims, concerns and issues of the different stakeholder groups

A number of action cycles guided by an action research approach using practice development as an intervention

Service users, GPs & AHPs who have used the service within a designated 3 month period

The service providers

Other stakeholders including Trust Managers

Minimum 8 groups in total

Voluntary participation following information

Facilitated by academic researcher

Groups will be recorded

Telephone interviews offered

Data collected anonymised

Data Qualitatively Analysed by Project Supervisor &

CNS Team to Identify Themes/Differences

Identify Priority Actions

CNS Supported through Active Learning to Lead

Action Cycles Using Principles of Practice

Development

EKHUT Corporate Objectives: Improve Clinical Outcomes, Patient Safety, Patient Satisfaction & Efficiency Include Service Users Make best use of Information & Communication Technology Improve Education, Training & Research Capacity/Capability Promote, Protect and Improve the Public Health of Kent Residents

Time

Maintaining Team Motivation

Availability of Facilitator

Invisibility of the Value/Impact of Nurse Led Initiatives

Work together & with our Patients

Academic Recognition

Trust Recognition

Evidence of Benefit to Patients

Demonstrate Cost Effectiveness

Improve on our Current Service