rg comms powerpoint
TRANSCRIPT
Communication
We will be talking about...
• Perceptions
• Communication style
• A bit of communication theory
• Communication at work
• Communicating as you
Professional communication should be…
Perceptions
Johari’s Window
Communication Process: Face-to-Face
Communication Process: Telephone
Tone of Voice
Question
Statement
Command
It’s all about YOU!
Amiable and warm, co-operative,undisciplined, has closerelationships, suggests opinions,dislikes conflict, loyal, supportsand listens, dependable, avoidsrisks, slower paced. Seekssecurity & belonging
Warm, undisciplined, sociable,personable, likes involvement,gives opinions, takes risks,expressive, enthusiastic,persuasive, competitive, worksquickly.Seeks esteem & belonging
Objective and analytical, slowerpaced, co-operative, suggests facts,avoids risks, critical, serious,disciplined, detail conscious,persistent, likes structure and beingorganised, likes to work alone, cool.Seeks security & achievement
Competitive, takes risks, directand authoritarian, works quickly,challenging, gives facts,determined, driven, efficient, likesdiscipline and control, resultsorientated, independent, cool.Seeks esteem & achievement
Task focused
People focused
AssertiveCautious
Steady Outgoing
DirectPrecise
Adapting your Style
When you’re with Task people…
CONTROL MORE, USE LESS EMOTION
•Talk less; Restrain your enthusiasm •Make decisions from facts•Stop and think•Acknowledge the roles of others
When you’re with People people…USE MORE EMOTION, LESS CONTROL
•Express feelings•Pay personal compliments •Spend time on relationships•Engage in small talk•Socialise •Use friendly body language
To increase your Assertiveness...
TELL MORE, ASK LESS
•Get to the point •Volunteer information •Be willing to disagree •Act on your convictions •Initiate conversation
To reduce your Assertiveness...ASK MORE, TELL LESS
•Ask for opinion of others •Negotiate decisions •Listen without interrupting •Adapt to time needs of others•Let others assume leadership role
Encouraging A Response
1. Signposting
“In Order For Us To….”
2. WIIFM (What’s In It For Me)
“See How I Can Save You Time…”
3. Make Your Request
“I Need To Ask You About…..”
What is humour?
humour (hu¦mour)
Pronunciation: / hju m /ˈ ː ə(US humor)
noun
[mass noun]
•the quality of being amusing or comic, especially as expressed in literature or speech: his tales are full of humour– the ability to express humour or amuse other
people: their inimitable brand of humour
Balancing humour at work
ButI am whoI am!
In conclusion…