rfp no. 20-27-31001 merchant card services addendum no. 03

ADDENDUM NO. 03

RFP No. 20-27-31001

Merchant Card Services Addendum No. 03

Released: Monday, August 24, 2020

1 of 12

GENERAL ITEMS

Item No. 01 and Attachment No. 01: Reference 8, Section 3.02 SCOPE OF SERVICES, DELETE and REPLACE with “REVISED” Page 18 Section 3.02 SCOPE OF SERVICES Item No. 02 and Attachment No. 02: Reference Pages 19-22, ARTICLE IV – PROPOSAL FORM, DELETE and REPLACE with “REVISED” Pages 19-22, ARTICLE IV – PROPOSAL FORM Item No. 03 and Attachment No. 03: Listing of Make and Models of Merchant Processing Equipment

QUESTIONS AND ANSWERS

Q1. Does JAA own merchant processing equipment? If yes, please provide exact make and model found on

front or underneath the units. R1. Yes. JAA owns its point of sale terminals. List of Make and Models are included as Attachment No. 03. Q2. 3.02 “Respondent shall be required to provide Merchant Card Services” – this would indicate that the

purpose of the RFP is for credit card processing (whereby JAA would enter in to a merchant agreement with the respondent and receive payments for services from cardholders) however, there are numerous references throughout the document to P-cards (where JAA is extended a form of credit in order to use bank issued purchasing cards to pay external vendors). Is the purpose of the RFP to solicit bids for credit card processing (acceptance of payments from cardholders)? Or is there a need for the respondent to issue Purchasing Cards to JAA whereby JAA would then use these newly issued Purchasing Cards to then pay outside vendors??

R2. Per Addendum No. 01 the Purchasing Card Program has been removed from this solicitation. Q3. 3.02 D – A merchant service provider would generally not provide training to JAA holders of P-cards.

What type of training is being requested?? R3. Per Addendum No. 01 the Purchasing Card Program has been removed from this solicitation. Item D.

will be removed from the Scope of Services. Please see Attachment No. 01 “REVISED” SCOPE OF SERVICES.

Q4. 3.02 F – What “accounts” are being referenced in this question? R4. Section 3.02, Item F. has been removed from Scope of Services. Please see “Revised” Scope of Services

Attachment No. 01

ADDENDUM NO. 03

RFP No. 20-27-31001



2 of 12

Q5. 3.02 F – What version of Oracle does JAA use? R5. Oracle EBS 12.2.8. Section 3.02, Item F. has been removed from Scope of Services. Please see

“Revised” Scope of Services Attachment No. 01 Q6. 3.02 F – Is there a transfer process in place today? If so, please provide details on that process R6. Current process is manual. JAA prints daily reports out of Elavon and manually enters into both our

revenue system (Propworks) and ERP (Oracle). Section 3.02, Item F. has been removed from Scope of Services. Please see “Revised” Scope of Services Attachment No. 01

Q7. Article IV, Proposal Form, 3a – Does this question apply to this RFP? What are AFP service codes? Can

you provide a sample? Does the current merchant service provider use these service codes in their billing?

R7. No. Per Addendum No. 01 the Purchasing Card Program has been removed from this solicitation. Please review Attachment No. 02 “REVISED” Pages 19-22, ARTICLE IV – PROPOSAL FORM

Q8. Article IV, Proposal Form, 3b – Does this question apply to this RFP? Does your current merchant service

provider receive compensation on a set fee or balance basis? How does this apply to a merchant account?


Q9. Article IV, Proposal Form, 3c – Does this question apply to this RFP? This references an analysis

statement which is usually associated with a bank’s treasury management services. Only merchant statements were provided in this RFP. Is your merchant provider also sending analysis statements related to the merchant card services?


Q10. Article IV, Proposal Form, 3d – Does this question apply to this RFP? This question is about bank

earnings credit. Does your current merchant services provider apply earnings credits to your merchant account in order to offset your cost of credit card acceptance?


Q11. Article IV, Proposal Form, 3e – Does this question apply to this RFP? R11. No. Per Addendum No. 01 the Purchasing Card Program has been removed from this solicitation. Please

review Attachment No. 02 “REVISED” Pages 19-22, ARTICLE IV – PROPOSAL FORM

ADDENDUM NO. 03

RFP No. 20-27-31001



3 of 12

Q12. Article IV, Proposal Form, 3f – Does this question apply to this RFP? Overdraft policies are typically related to bank accounts and not merchant accounts


Q13. Article IV, Proposal Form, 3g – Does this question apply to this RFP? Does your current merchant service

provider pass along FDIC or FICO charges to JAA as part of their merchant agreement? R13. No. Per Addendum No. 01 the Purchasing Card Program has been removed from this solicitation. Please

review Attachment No. 02 “REVISED” Pages 19-22, ARTICLE IV – PROPOSAL FORM Q14. Article IV, Proposal Form, 3i – how does your current merchant service provider debit fees? R14. Direct monthly ACH. Q15. Page 44 – for the merchant account with DBA JAXVILLE AVIATION AUTH PARK:

a. What products and services are cardholders receiving for the payments received in this merchant account?

R15a. This is for airport parking payments from customers. b. What physical locations (i.e. Cecil, JAX, etc) are payments accepted associated with this merchant

account? R15b. Parking at Jacksonville International Airport (JAX) only. c. Please describe the process by which card payments are received for this merchant account. For

example, cardholder is paying for parking, they pull up to a booth and present their parking stub to an attendant who takes the card and enters in to the terminal for processing

R15c. Yes, the process for this account works exactly as described in the question. d. What are the hardware and/or software used for processing payments received in this merchant

account? For example, are standalone credit card terminals used? If so, what is the make and model of the terminals? OR are the cards swiped by a card reader connected to a computer? If so, what software processes the credit card transaction?

R15d. JAA has stand-alone terminals. TIBA software processes the transaction, the transaction is then transmitted to Elavon through the gateway Datacap Systems NETePay. Elavon executes the banking transaction. For the frequent flyer program Authorize.net is RSolutions Gateway. Please see Attachment No. 03 for the Listing of Make and Models of Merchant Processing Equipment.

https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fauthorize.net%2F&data=02%7C01%7CLeNedda.Edwards%40flyjacksonville.com%7C6076c3fa4daa4e8113a108d83f83ea22%7C69f6fcd06bbf4426a7548daab7b8e5d4%7C1%7C0%7C637329183091495364&sdata=rDW0TryEiabf2x8CKJgtA4nj9fw8%2B8TwCOIs%2BA0QXSc%3D&reserved=0

ADDENDUM NO. 03

RFP No. 20-27-31001



4 of 12

e. Do any card readers associated with this merchant account support EMV / chip cards? R15e. JAA card readers accept chip cards. The equipment does not support EMV. f. How does the hardware / software for this merchant account connect to the internet? (IP, WiFi, dial,

etc) R15f. Hardware and Software connect via IP. g. Does your current merchant service provider tokenize and encrypt the credit card transactions

associated with this merchant account? R15g. Yes.

h. Are any cards kept on file / stored securely for future use with this merchant account? R15h. Not for this account.

i. Does the credit card processing data from this merchant account need to be transferred to JAA’s Oracle system?

R15i. No.

Q16. Page 55 – for the merchant account with DBA JAA FACILITIES MGMT:


R16a. This is for customer rent and other various monthly charges to customers. b. What physical locations (i.e. Cecil, JAX, etc) are payments accepted associated with this

merchant account? R16b. Jacksonville International Airport (JAX) and Herlong Recreational Airport. c. Please describe the process by which card payments are received for this merchant account. For

example, cardholder is paying for parking, they pull up to a booth and present their parking stub to an attendant who takes the card and enters in to the terminal for processing?

R16c. JAA Finance receives customer authorization to process payment through our online system. Customers can pay by month or set up recurring payments.

ADDENDUM NO. 03

RFP No. 20-27-31001



5 of 12

d. What are the hardware and/or software used for processing payments received in this merchant account? For example, are standalone credit card terminals used? If so, what is the make and model of the terminals? OR are the cards swiped by a card reader connected to a computer? If so, what software processes the credit card transaction?

R16d. Software is a Converged system provided by Elavon. For the frequent flyer program Authorize.net is RSolutions Gateway. Please see Attachment No. 03 for a Listing of Make and Models of Merchant Processing Equipment.

e. Do any card readers associated with this merchant account support EMV / chip cards? R16e. This is not applicable as payments are made online by the customer. f. How does the hardware / software for this merchant account connect to the internet? (IP, WiFi,

dial, etc) R16f. Hardware and Software connect via IP. g. Does your current merchant service provider tokenize and encrypt the credit card transactions

associated with this merchant account? R16g. Yes. h. Are any cards kept on file / stored securely for future use with this merchant account? R16h. Yes. i. Does the credit card processing data from this merchant account need to be transferred to JAA’s

Oracle system? R16i. Yes, currently this is handled manually on daily basis.

Q17. Page 60 – for the merchant account with DBA JAA PARKING HANDHELDS:


R17a. This is for airport parking payments from customers. The mobile handheld units are separate from Parking’s standalone terminal upon exit from parking facilities.

b. What physical locations (i.e. Cecil, JAX, etc) are payments accepted associated with this

merchant account? R17b. The Jacksonville International Airport (JAX) only.


ADDENDUM NO. 03

RFP No. 20-27-31001



6 of 12

c. Please describe the process by which card payments are received for this merchant account. For example, cardholder is paying for parking, they pull up to a booth and present their parking stub to an attendant who takes the card and enters in to the terminal for processing?

R17c. Yes, the process for this account works exactly as described in the question. d. What are the hardware and/or software used for processing payments received in this merchant

account? For example, are standalone credit card terminals used? If so, what is the make and model of the terminals? OR are the cards swiped by a card reader connected to a computer? If so, what software processes the credit card transaction?

R17d. Stand-alone terminals are used. TIBA software processes the transaction, the transaction is then transmitted to Elavon through the gateway Datacap Systems NETePay. Elavon executes the banking transaction. For the frequent flyer program Authorize.net is RSolutions Gateway. Please see Attachment No. 03 for the Listing of Make and Models of Merchant Processing Equipment.

e. Do any card readers associated with this merchant account support EMV / chip cards? R17e. JAA card readers accept chip cards. The equipment does not support EMV.

f. How does the hardware / software for this merchant account connect to the internet? (IP, WiFi,

dial, etc) R17f. Hardware / software connect via wireless to cellular.

g. Does your current merchant service provider tokenize and encrypt the credit card transactions

associated with this merchant account? R17g. Yes.

h. Are any cards kept on file / stored securely for future use with this merchant account? R17h. No.

i. Does the credit card processing data from this merchant account need to be transferred to JAA’s

Oracle system? R17i. Yes.

Q18. Are credit card payments accepted anywhere within JAA’s system that are not captured in the three merchant accounts referenced in the previous question?

R18. There are some rent payments processed through the Atlas system at Herlong Recreational Airport. Q19. RFP states provider responsible for all devices and supplies. How many physical devices are currently

utilized across all entities? R19. JAA has 24 TIBA devices and 12 handheld devices.


ADDENDUM NO. 03

RFP No. 20-27-31001



7 of 12

Q20. Merchant statements reference monthly fees for wireless terminals. How many devices are wireless versus IP / LAN?

R20. 24 wired and 12 wireless Q21. What brand of terminals are currently being utilized? R21. TIBA Q22. Are terminals owned or provided by current provider? R22. JAA owned. Q23. What version of Oracle is currently being utilized? Are there any plans to update current version during

contract period? R23. Oracle EBS 12.2.8 Q24. Do you use Merchant portal offered by Oracle or is data imported / exported? File format? R24. Please see response to Q6. Q25. What gateway is utilized to integrate with Oracle? R25. There is no gateway to integrate with Oracle. TIBA integrates with Datacap System NETe-Pay. For the

frequent flyer program Authorize.net is RSolutions Gateway. Q26. What is the average monthly spend on your current card program? What is the overall credit limit? R26. Per Addendum No. 01 the Purchasing Card Program has been removed from this solicitation. Q27. How many cardholders do you have? R27. Per Addendum No. 01 the Purchasing Card Program has been removed from this solicitation. Q28. Are transactions limited to travel and entertainment charges? Is there a single transaction limit

restriction for cardholders? R28. Per Addendum No. 01 the Purchasing Card Program has been removed from this solicitation. Q29. How are cardholders currently coding and submitting their transactions/statements? How are

receipts provided? R29. Per Addendum No. 01 the Purchasing Card Program has been removed from this solicitation. Q30. Are card transaction details/accounting codes currently being uploaded into your ERP

system? If so, can you explain that process? R30. Please see response to Q6.


ADDENDUM NO. 03

RFP No. 20-27-31001



8 of 12

Q31. Do you currently pay vendors (one-time or reoccurring) with a card? If so, are they paid with a static (same) card # each time or is a single-use virtual card account used?

R31. Per Addendum No. 01 the Purchasing Card Program has been removed from this solicitation. Q32. Can you provide an electronic vendor spend file so a vendor analysis can be completed? R32. Per Addendum No. 01 the Purchasing Card Program has been removed from this solicitation. Q33. Are reward points or a cash rebate/statement credit associated with the account? How is the

incentive paid out? Annually or more frequently? R33. Per Addendum No. 01 the Purchasing Card Program has been removed from this solicitation. Q34. What expenses are the cards currently used for? R34. Per Addendum No. 01 the Purchasing Card Program has been removed from this solicitation. Q35. How many cards are issued? R35. Per Addendum No. 01 the Purchasing Card Program has been removed from this solicitation. Q36. What is the annual spend for the card program? R36. Per Addendum No. 01 the Purchasing Card Program has been removed from this solicitation. Q37. Do you use an expense reporting software? R37. Per Addendum No. 01 the Purchasing Card Program has been removed from this solicitation. Q38. What is your AP Software? R38. Per Addendum No. 01 the Purchasing Card Program has been removed from this solicitation. Q39. What is your average transaction size? R39. Varies widely. Range of $4 to $15,000 per transaction. Q40. Do you have large ticket or enhanced data type transactions, if so, how much in dollar terms? R40. Per Addendum No. 01 the Purchasing Card Program has been removed from this solicitation. Q41. Do you currently receive rewards or rebate? If so, at what rate? R41. Per Addendum No. 01 the Purchasing Card Program has been removed from this solicitation. Q42. Can you provide recent card program statements? R42. Per Addendum No. 01 the Purchasing Card Program has been removed from this solicitation. Q43. What areas fall under, Authority Park, Handhelds and JAA Facilities? R43. Authority Park are parking transactions. Handhelds serve as back up for Parking stand-alone when

systems are down. JAA Facilities are all other transactions – which are mainly card not present.

ADDENDUM NO. 03

RFP No. 20-27-31001



9 of 12

Q44. Potential bid respondents may have hundreds of financial institution relationships that may provide JAA with multiple solutions, funding and pricing options to select from. The RFP requirement in Sect. 1.11, precludes larger payment acquirers/processors from leveraging their financial institution relationships to provide JAA with multiple solution options in bid submission proposals to select from.

We ask that you please remove the requirements in Section 1.11 to enable payment acquirer/processor entities to partner with different settlement financial institutions to offer viable solution, funding and pricing options to meet JAA's objectives?

R44. Section 1.11 is standard language and will not be removed. Q45. Please describe your payment processing environment. R45. See responses to Q15., Q16d, and Q17d. Q46. What handheld terminals are currently in use? How many terminals? R46. See response to Q19. Q47. What gateways do JAA currently use? R47. TIBA integrates to Datacap Systems NETe-Pay. Q48. Will JAA sign an NDA in order for us to disclose our SSAE 16 report or any other confidential information? R48. JAA is willing to review, negotiate the terms of and execute a non-disclosure agreement (NDA); however,

as a public entity, JAA’s ability to execute and honor the terms of any NDA is governed and limited by Chapter 119, Florida Statutes.

Q49. What devices are being used to take payments?

If possible, please provide exact name and model such as FD150 with a FD10 PIN Pad R49. Please see responses to Q19 and Attachment No. 03. Q50. Does the JAA own devices? R50. Yes. Q51. Does the JAA use PIN Pads where customers enter their 4-digit PIN? R51. No. Q52. Does the JAA also use a payment gateway for any card-not-present transactions? If yes, please name

the gateway being used and whether or not it is integrated with Oracle. R52. Please see response to Q6 and Q15d. Q53. Does the JAA impose a service or convenience fee to those individuals using cards for payments? If

yes, please indicate how this fee is being collected. R53. No.

ADDENDUM NO. 03

RFP No. 20-27-31001



10 of 12

Q54. Are any of the concessions offered at JAA in scope for this RFP? R54. No. Q55. It is indicated that one of the accounts have hand-held devices. Can you please describe these as well?

Is there any parking meter that also takes credit cards? If yes, please describe. R55. Please reference responses to Q15, Q16 and Q17. Q56. If we partner with a third-party provider and that third-party provider also is used by a competitor, would

this disqualify both banks? R56. No. The contract will be awarded to one company. The awarded respondent is responsible for managing

any third-party administrators and/or subcontractors. Please reference Sections 1.07 and 2.16. Q57. In light of COVID-19, does JAA process contactless payments? R57. No. Individuals still have to insert their card into the reader. Q58. Please list the credit card terminal equipment (wireless, internet, dial), point of sale-software, internet

payment gateway’s currently being utilized? R58. Please see Attachment No. 03 Q59. How many total merchant accounts are required for JAA? R59. A minimum of three. Q60. What are the model names and total number of credit card terminal handhelds currently used by JAA

Parking Handhelds merchant account? R60. Please see Attachment No. 03. Q61. What are the model names and total number of credit card terminals currently used by Jacksonville

Aviation Auth Park merchant account? R61. Please see Attachment No. 03. Q62. Please list the credit card terminal solutions for JAA Facilities Management merchant account R62. Please see response to Q16.

ADDENDUM NO. 03

RFP No. 20-27-31001



11 of 12

Q63. How many merchant accounts will be set up for 1) card-present, 2) card-not-present and 3) e-commerce/online?

R63. JAA will require three accounts. Two will be card present, one will be card-not present. Online seems the same as card-not present.

Q64. Are you processing PIN debit transactions that require external pin pad devices? If yes, please list pin

pad devices. R64. No. Q65. Will Jacksonville Aviation Authority use Oracle’s Payment Processing module for Card-Not-Present

transactions? R65. No. Q66. In order to provide JAA with an accurate cost estimate for a bank account, would JAA use wires or

ACH’s to transfer funds out of the account? R66. No. Q67. How often would funds be transferred out of the account, daily, weekly, monthly? R67. Please see Attachment No. 01 and Attachment No. 02, the Scope of Services and Proposal Form have

been revised. Q68. Provide clarification on JAA’s desire for acceptance of purchase order and invoicing. R68. Per Addendum No. 01 the Purchasing Card Program has been removed from this solicitation. Q69. Since it appears that your current set up has fees taken directly from your bank account via ACH, why

is invoicing and submitting payment separately important to JAA? R69. JAA is currently booking merchant fees monthly. There is no invoicing. Q70. Regarding the Timeline – Questions Due 8/6; when do you expect to respond to the questions about

the RFP? R70. Addendums No. 01 and 02 have been released. Due to the large number of questions the question period

and deadline for submissions has been extended. Q71. Please list any POS software, payment gateways, and/or hardware currently being used to accept

payments. R71. Please reference Q6 and see Attachment No. 03. Q72. For any items listed in the above response, please provide information on the use case or environment

in which the solution is implemented. R72. Please see responses to Q15, Q16 and Q17.

ADDENDUM NO. 03

RFP No. 20-27-31001



12 of 12

Q73. Can the Exhibits A-C be released in Word Version? R73. Yes. The Exhibits A-C will be uploaded to Demandstar.com Q74. If the Respondent is unable to provide 24/7 US based customer support, are we automatically

disqualified? R74. The Mandatory requirement for #4. U.S.-based customer service available 24/7 is a pass/fail criteria. If

the Respondent “fails” to meet any of the four Mandatory Requirements, the respondent proposal will be deemed non-conforming and will not be evaluated.

The Question and Answer period closed on Monday, August 17, 2020 at 5:00 PM

RFP No. 20-27-31001 Page 18 of 24 DJR REV 02.26.19

“REVISED” ARTICLE III – SCOPE OF SERVICES 3.01 GENERAL OVERVIEW JAA owns and operates the Jacksonville Airport System which consists of the Jacksonville International Airport serving the commercial passenger and air cargo aviation needs of Northeast Florida and Southeast Georgia; Jacksonville Executive Airport at Craig, serving corporate and general aviation; Herlong Recreational Airport, serving the recreational and sport flyer; and Cecil Airport, ideally suited for major aircraft maintenance, repair and overhaul. As the owner and operator, JAA seeks proposals from qualified financial institutions to provide merchant card services. 3.02 SCOPE OF SERVICES The Respondent shall be required to provide Merchant Card Services, including but not limited to the following: A. Process credit card payments (MasterCard, Visa, Discover, and American Express). Respondent shall

specify location of clearing house used.

B. Process debit card transactions. C. Provide automated or on-line reporting services including user friendly summary reports on a daily

basis, and on chargebacks/disputed charges.

D. Services shall be PCI compliant.

E. Provide a detailed monthly analysis statement for each individual merchant location and a consolidated statement showing charges for all account services and include the use of subaccounts if possible.

F. Integrated payment solution must be compatible with Datacap Systems NETePay.

G. Provide a process for data transitioning specifically, the transfer of credit card information on file.

H. Provide innovative solutions for ecommerce solutions to enhance customer experience (i.e. online customer payments).

3.03 CONTRACT Respondent must specify if JAA’s Contract is acceptable (see, Exhibit B). Respondents shall acknowledge acceptance of the Contract on the Proposal Form or by acquiescence through submitting a proposal in response to this solicitation. All noted exceptions to the Contract and all other documents that will need to be executed by JAA must be submitted with the Respondent’s proposal.

In the event JAA’s Contract is not acceptable, Respondent must submit a written request to have any and all contract provisions or requirements herein addressed pursuant to section 1.06 above. 3.04 PERFORMANCE MEETINGS The Respondent is required to attend performance meetings as requested and designated by JAA. The intention of this meeting is to provide a forum for JAA and the Respondent to identify areas of concern so they can be resolved in a timely manner.

LeNedda.Edwards

Typewritten Text

Addendum No. 03_Attachment No. 01


“REVISED” ARTICLE IV – PROPOSAL FORM

Respondent’s Name: ___________________________________________________ (Page 1 of 3)

CHECKLIST OF REQUIRED DOCUMENTS TO BE SUBMITTED

RESPONDENT SHALL UPLOAD INTO DEMANDSTAR THE “BIDDING DOCUMENT” THAT CONTAINS ALL REQUIRED DOCUMENTS. PROPOSALS MUST BE UPLOADED INTO DEMANDSTAR.COM E-BIDDING SYSTEM PRIOR TO 2:00 PM ON THURSDAY, SEPTEMBER 10, 2020.

The following checklist is provided for convenience. The Respondent is responsible for carefully reviewing the submittal requirements in the RFP and submits all information requested. In order for JAA to consider the qualifications of Respondents for this Project, each Respondent must provide written documentation that it meets the following Mandatory Minimum Qualifications:

A. MANDATORY REQUIREMENTS – PASS OR FAIL

1. Company minimum years of experience in Merchant Card Services – 10 years

2. Proof of PCI-Compliant Technology and Data Security Standard (DSS) Compliant Service Provider –10 years

3. Better Business Bureau (BBB) report – Minimum A+ rating

4. U.S.-based customer service available 24/7

B. RESPONSIBLE RESPONDENT CRITERIA - EVALUATED

1. Experience and Qualifications. (Maximum 30 points)

a. Submit a concise overview of the experience and qualifications to provide the servicesrequested. Include a brief history of your organization, including parent and/or subsidiarycompanies and the overall number of employees. Include a description of your experiencewith providing similar banking services for governmental agencies, and whether or not youhave had any banking relationship with the JAA over the past ten (10) years. In addition,please indicate whether any governmental entity has terminated the banking servicesrelationship with the Respondent outside of the normal procurement process.

b. The bank’s response shall include its credit ratings. At a minimum, the proposal must includethe long-term and short-term issuer ratings from Fitch, Standard & Poor’s and Moody’sInvestors Service.

c. Submit a concise description of how Respondent will approach the service of the JAAaccount, and include resumes of account executives, including their educational background,years with the bank, position/title, job/role responsibilities in regard to JAA’s account,professional memberships/designations, experience working with government and otherpublic entities. Submit a concise description of the personnel who will be involved in the dayto day handling of the account, including an organizational chart for the chain of commandfor problem resolutions and whether customer service support is available at the localbranches.

d. Submit the following documents: a) Audited Annual Financial Statement, b) Latest 10-K, andc) SSAE 16 Report.

LeNedda.Edwards

Typewritten Text


RFP No. 20-27-31001 DJR REV 02.26.19



2. Services Offered by Respondent. (Maximum 30 points)

a. Submit a concise narrative on the bank’s bankcard and debit card processing capabilities,including the daily volume processed for all clients and whether the bank acts as its ownprocessor or if it use the services of a third-party processor. In the event a third-party is used,specify the length of time the bank had the relationship with the institution. Submit the nameof the previous third-party if the relationship is less than three (3) years.

b. Submit a concise narrative on what differentiates the Respondent’s service from that of otherproviders. In describing the Respondent’s capabilities, please include the ability toaccommodate internet and telephone transactions, complete information on security systemsand secure payment technologies, encryption methodologies, CPI compliance, authorizationmethods for customers to authorize reoccurring payments, the bank’s on-line capabilities forJAA staff to review merchant card transactions, and how the transaction information isavailable.

c. Submit a funds availability schedule by card type and indicate whether the schedule isnegotiable.

d. Submit a narrative describing how settlement is made and whether by ACH or Fedwire.Regarding settlement, please indicate how amounts are listed and whether settlementamounts can be differentiated by merchant location.

e. Specify the procedures to reverse an incorrect authorization.

f. Submit a sample reports on merchant card activity

3. Proposed Fees. (Maximum 30 points) – See Excel File Fee Matrix.xls

4. References. (Maximum 10 points)

THE RESPONDENT SHOULD SEND THE REFERENCE QUESTIONNAIRE TO THREEREFERENCES.

JAA WILL ACCEPT THE REFERENCE FORM ONLY FROM THE INDIVIDUAL COMPLETINGTHE REFERENCE QUESTIONNAIRE. THE REFERENCE FORM SHOULD BE E-MAILEDDIRECTLY TO [email protected] WITH THE RFP NO. 20-27-31001 IN THE SUBJECT LINE.

C. Conflict of Interest Certificate (Exhibit A)

D. Include SBE/DBE Forms, if applicable

E. Addendum Acknowledgement, if applicable

Acknowledgment of the following Addenda is hereby made:

Addenda No._________ Respondent’s Initial: ________ Addenda No._________ Respondent’s Initial: ________ Addenda No._________ Respondent’s Initial: ________ Addenda No._________

Date: ________ Date: ________ Date: ________ Date: ________

Page 20 of 22

Respondent’s Initial: ________

mailto:[email protected]

LeNedda.Edwards

Typewritten Text





F. Drug-Free Workplace Program Certification:

a. _____ Yes, we have a Drug-Free Workplace Program

b. ______ No, we do not have a Drug-Free Workplace Program

G. Acknowledgement of Warranty Acceptance is hereby made: Respondent’s Initial:_____

H. Acknowledgement Respondent will accept a Purchase Order and invoice JAA:


I. Acknowledgement of ACH Payment acceptance is hereby made:


J. Acknowledgement of Indemnification and Insurance requirements is hereby made:


K. Acknowledgement and Acceptance of the JAA Contract is hereby made:

Respondent’s Initial: _____

In the event JAA’s Contract is not acceptable, Respondent must submit a written request to have any and all contract provisions or requirements herein addressed pursuant to section 1.06 above.

L. Proposer Certification and Signature:

By submitting this Proposal, the Respondent certifies that the Respondent has read and reviewed all of the documents pertaining to this solicitation, that the person signing below is an authorized representative of the Company, that the Respondent is legally authorized to do business in the State of Florida, and that the Respondent maintains in active status all appropriate license required for the work.

FAILURE TO SIGN YOUR PROPOSAL WILL CONSTITUTE A MATERIAL IRREGULARITY AND WILL RESULT IN REJECTION OF THE PROPOSAL.

Respondent Name: ________________________________________________________________

Authorized Agent’s Signature: ___________________________________ Date: ________

Printed Name: _________________________________ Email: _________________________ Title: ____________________________________________________________

Respondent is a: [ ] Corporation [ ] Partnership [ ] Individual

Federal Identification Number: ___________________________________________________

Remittance Address: ___________________________________________________

___________________________________________________

Telephone Number: ____________________ Fax Number: _________________

LeNedda.Edwards

Typewritten Text


Addendum No. 03_Attachment No.03

Listing of Make and Models of Merchant Processing Equipment

Quantity (24) TIBA Devices All Devices are: Make: Magtek

Model: PCB21063528-G

TibaPay 2.3 as Credit Card Software Datacap Director as the Gateway (From TiibaPay to the Processor)

Quantity (12) Handheld Devices Make: Ingenico

Model #s: Model: IWL255-01P2816B Model: IWL255-01P2070A

Authorize.net is RSolutions Gateway



rfp no. 20-27-31001 merchant card services addendum no. 03

Documents