revised on may 7, 2020 · food & beverage best practices our food and beverage team has...
TRANSCRIPT
Revised on May 7, 2020
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2 Brand Operations/Team Member Resources & Resort Expectations
5 Front Desk Operational Guidance
7 Housekeeping Operational Guidance
10 General Guest Requests and Maintenance Operational Guidance
12 Food and Beverage Operational Guidance
18 Birdwood Golf Operational Guidance
21 The Sports Club Operational Guidance
27 Administration Operational Guidance
30 Sources/Team Member Resources
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Brand Operations Playbook during COVID-19
As we find ourselves navigating the uncharted waters during this difficult time, it is more important than
ever that we join together as a team to create a safe environment for ourselves, our guests, and our
members. Care and safety are our number one priority as our guests and members return, putting their
trust in us. We are working diligently to provide a safe and healthy environment for everyone on
property.
We will be making changes and enhancements to our cleaning and servicing procedures. This guide
outlines the changes for each department. While the way we do things may be changing, our unwavering
commitment to service excellence and the guest experience will remain high. Take a moment to review
our vision and mission Statements in order to review our focus.
Vision Statement
To be the resort destination of choice with limitless experiences in the Blue Ridge foothills of Virginia.
Mission Statement
Boar’s Head Resort team members embrace our traditions while consistently delivering genuine,
unparalleled service to our guests, members, and UVA family.
Team Member Resources & Resort Expectations
While things may seem different right now, remember that we are all in this together, as one team. Please
commit yourself to making a safe and healthy working environment for yourselves, your fellow team
members and for all of our families at home.
The following is implemented in order to ensure the safety of our team members:
Wearing of Personal Protective Equipment (PPE) while working on property according to each
departmental guidelines
o Masks
o Gloves- to be changed after each instance of guest contact
o Other forms of Personal Protective Equipment (PPE) that may be deemed necessary by
your management
o All team members will receive the appropriate Personal Protective Equipment (PPE)
All team members will be subject to a mandatory body temperature checks before each
shift
All team members who are sick need to stay home
Any team members who becomes ill during the course of their shift will be sent
home immediately
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o Isolated areas are available for sick team members to wait for rides home, if needed
Main Inn – Magnolia Room
Sports Club – Conference Room
Birdwood – Retail Room
Bldg 7 – inside any office
Sales – inside any office
Maintain social distancing (at least 6 ft.) from fellow team members and from guests and
members while on property
Increasing instances of hand washing and using hand sanitizer in between hand washing
Implementing the use of virucidal and antibacterial cleaning agents when cleaning guest rooms,
common areas, and other areas of guest and team member contact
The following is implemented to keep our guests and members safe while on property:
Reduced seating capacity in the hotel lobby as per social distancing guidelines
Reduced seating capacity in the Mill Room as per social distancing guidelines
o Please do not rearrange/add chairs/tables to the current seating arrangements
on property
Plexiglas barriers at desks in areas with guest contact
Hand sanitizer stations in high traffic areas
Increased cleaning measures in all common areas
Floor markers to indicate social distancing standards
Reduced member capacity at the Sports Club
Hand Sanitizer Station Locations
Hotel entrances
Sports Club entrances
Outside all elevators
Front desk area
Sports Club front desks
Outside meeting rooms
Sports Club fitness floor
Food and beverage areas
Building 7 entrance (HR and Accounting)
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Sales office
All time clocks
Here at Boar’s Head Resort, we are strongly committed to the safety of our guests who stay with us
during this time. We understand that we need to change the way we operate in guest-facing areas. The
best practice protocols we have rolled out are in alignment with the recommendations from the Center of
Disease Control (CDC) and the World Health Organization (WHO). We will still deliver the level of
service that you have come to expect while making every effort to ensure a safe guest experience.
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Front Desk Best Practices
GUIDELINES AND SAFE PRACTICES
ARRIVAL
Bellmen
Wearing appropriate Personal Protective Equipment (PPE) -
masks and gloves will be replaced after each guest contact
Maintain social distance from guests
Must ask permission before opening hotel doors and handling
guest luggage
CHECK IN
Guest Service Agents and Managers
Wearing appropriate Personal Protective Equipment
(PPE)- masks
Guests can opt for no-contact check in with phone key option via the
Boar’s Head app on their smartphone
Plexiglass dividers are put in place at check in desk
Social distancing decal markers to be placed on the floor
Credit card devices placed on small tables away from front
desk agents
If guests chose not to use the virtual key on their smart phones, all
physical keys will be sanitizers before giving them to the guest and
upon their return
LOBBY
Removal of all paper collateral and brochures
Rearranging of furniture to adhere to social distancing guidelines
Removal of all pillows from furniture
Hand sanitizer stations placed throughout the lobby and at
all entrances
Signage to be placed at elevator to limit capacity
Signage to placed outside retail area to limit capacity
Signage will be placed around the lobby to highlight the safety
measures being implemented
DEPARTURE Guests can opt for no-contact departure by simply bypassing the
front desk
TRANSPORTATION
Bellman/Drivers
o Wearing appropriate Personal Protective Equipment (PPE) -
masks and gloves will be replaced after each guest contact
All guest transportation seating and door handles will be wiped down
and cleaned after each guest usage
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Housekeeping Best Practices
GUIDELINES AND SAFE PRACTICES
GUEST ROOMS
Room Attendants, Houseman, Inspectors, and Managers
o Wearing appropriate Personal Protective Equipment (PPE) -
masks and gloves that will be changed after each guest room.
Any guest requested items will be delivered with no-contact
o Room Attendant will wear gloves and knock on the door when
bringing items to the room
o When the door is opened, the Room Attendant will step back
6 feet and leave the items in a bag outside the door
o Once the guest retrieves the items, the Room Attendant
can exit
Bags will be placed in the rooms for removal of towels and linens
o Guests will place soiled towels and linens inside the bag and
tie it shut
o Housekeeping team members will remove the bag and replace
with a bag of clean towels and linens, if needed
Guests can dispose of any trash accumulated by placing the tied
garbage bag outside the door for pick up
There will be no daily service of occupied rooms
Packets of disinfectant wipes will be placed in the rooms for
guest usage
All rooms to be cleaned with CDC approved virucidal cleaners
Notepads, pens, and decorative pillows are to be removed
Increased sanitization of room items such as remote controls,
telephones, and handles
Rooms will be fogged upon departure clean
Signage detailing the cleaning procedures and products to be placed in
each room before guest arrival on single use paper
PUBLIC AREAS
Public Space Attendants
Wearing appropriate Personal Protective Equipment (PPE) -
masks and gloves
Public Space Attendants will out and about, cleaning the common
areas more frequently and visibly
All high-contact surfaces and fixtures to be sanitized every 2-4 hours
Hand sanitizer stations placed throughout the resort, including at
entrances, by elevators, and in high traffic areas
All working areas such as desks, POS systems, computer keyboards
and mouse, credit card machines, and phones should be wiped down at
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arrival, periodically during each shift, and before the change of shift or
leaving for the day
Furniture will be wiped down and sanitized throughout the day
All decorative pillows will be removed from common furniture
Seating will be rearranged to comply with social distancing guidelines
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General Guest Requests & Maintenance
GUIDELINES AND SAFE PRACTICES
All guest requests will be handled in a no-contact manner
Guests can choose to call the front desk or place a request via the in room tablet (using
KEYPR), or the Boar’s Head App
Note: usage of KEYPR (tablet) is the preferred method of placing guest
requests
When a team member delivers the items, they will knock on the guest door and place it
outside the door
Team members will be wearing a mask, just in case the guest needs to speak to them
or ask for anything else
MAINTENANCE & LOSS PREVENTION
Maintenance team members
Wearing appropriate Personal
Protective Equipment (PPE) -
masks and if needed- gloves
Adhering to all of the above stated guest
request guidelines
Maintenance will enter a guest room for
plumbing/ HVAC necessary repair,
if requested
Team members will speak with the guest
to arrange a time to enter the room when
it is vacant to reduce guest contact
Maintenance team members will adhere
to social distancing guidelines, standing
at least 6 feet away from the guest
If there are more than 2 guests in a room,
team members will not enter until the
guests leave and the room is empty
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Food & Beverage Best Practices
Our Food and Beverage team has implemented new best practice protocols, including limited seating to
be compliant with social distancing guidelines and reducing the types of food services normally offered.
While it is known that there is a very small instance of COVID-19 being transmitted through food, our
team members are still taking all precautions, such as wearing Personal Protective Equipment (PPE),
routine disinfecting of surfaces, and limiting guest contact. Our bar area will be closed during this time,
as we are operating in accordance with state laws. These precautions also extend to our banquet and
event areas, as we have also enlisted new protocols to ensure a safe event experience for clients and
team members.
GUIDELINES AND SAFE PRACTICES
MILL ROOM
All team members (servers, bartenders, hosts, backwaiters,
food runners)
o Wearing appropriate Personal Protective Equipment (PPE) -
masks and gloves
Reducing our capacity to meet government social distancing standards
Sanitizing stations to be placed at all host stands and entry to outlet
Sanitizing stations to be placed along the bar
Plexiglas divider will be placed at hostess stand
Servers will approach table from a safe distance and avoid
guest contact
All tables and chairs will be sanitized upon guest departure
Front door will be sanitized every 10 minutes by Hostess
All menus will be single use and are to be disposed of after each use
All Dining areas will be fogged with food safe sanitizer daily
Guests will have the ability to add gratuity verbally and no signature
will be required
Receipt given upon request but not offered
Server will ask if the guest would like to sign receipt or have the
option to verbalize the final amount
No buffets will be offered in The Mill Room
Pick up order will be available no touch at entrance vestibule
Take away utensils will be in sealed prepackaged form
Gloves will be changed and hands washed and sanitized between all
food and drink deliveries
TAKEOUT &
DELIVERY
Delivery drivers
o Wearing appropriate Personal Protective Equipment (PPE) -
mask and gloves
o Gloves to be changed after each delivery
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All payment information should been taken at the time of the order
Once food has been cooked or made it is placed into a to-go container
that container should NOT be opened again by anyone except
the guest.
Once the order has been completely made, all containers should be
placed into the guest’s bag and stapled
Name and receipt should be on bag
Food should be picked up in the vestibule at all times
When delivering food, please ring bell leave food by door and return
to the vehicle
Once guest has retrieved food return to restaurant
Immediately wash hands, sanitize, and replace gloves
RACQUETS
All team members must report to manager or supervisor immediately
following clocking in for temperature check before starting work
where temperature will be logged by manager in secured file
Team members
o Wearing appropriate Personal Protective Equipment (PPE) -
mask and gloves
Reducing our capacity to meet government social distancing standards
Sanitizing stations placed at entry to outlet
Sanitizing station to be placed on the patio
Sanitizing stations placed along the bar
Plexiglas divider to be placed at the cashier station
All tables and chairs will be sanitized upon guest departure
All Dining areas will be fogged with food safe sanitizer daily
Guests will have the ability to add gratuity verbally and no signature
will be required
Receipt given upon request but not offered
Server will ask if the guest would like to sign receipt or have the
option to verbalize the final amount
Self-service beverages will no longer be available, served from the
counter only
No salad bar or buffets available
Take away utensils will be in sealed prepackaged form
Coffee condiment stations will only have single use creamers and
stir straws
Gloves will be changed and hands washed and sanitized between all
food and drink deliveries
BIRDWOOD GRILL
Servers and bartenders
o Wearing appropriate Personal Protective Equipment (PPE) -
mask and gloves
Reducing our capacity to meet government social distancing standards
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Sanitizing stations to be placed at entry to outlet
Sanitizing station to be placed on the patio
Sanitizing stations to be placed along the bar
All tables and chairs will be sanitized upon guest departure
All menus will be single use and are to be disposed of after each use
All Dining areas will be fogged with food safe sanitizer daily
Guests will have the ability to add gratuity verbally and no signature
will be required
Receipt given upon request but not offered
Server will ask if the guest would like to sign receipt or have the
option to verbalize the final amount
Self-service beverages will no longer be available, served from the
counter only
No salad bar or buffets available
Take away utensils will be in sealed prepackaged form
BEVERAGE CART
Cart Attendants
Wearing appropriate Personal Protective Equipment (PPE) -
mask and gloves
Gloves will be changed after each cart interaction
Cart will be sanitized fully sanitized before and after every shift
Cart will approach golfers from a safe distance and ask if they would
like service
If service is requested, attendant will keep to a distance of at least 6ft
from the golfer while giving service
Drinks and food can be put on a tray stand then attendant will back
away for guest to retrieve and pay
Opener will be placed on tray if needed to open product
The ability to add gratuity verbally and no signature will be required
Receipt given upon request but not offered
IN-ROOM DINING
IRD attendants
o Wearing appropriate Personal Protective Equipment (PPE) -
mask and gloves
All orders will become touchless via tablet or phone
Orders will be placed in to-go containers with all condiments
A cinch type garbage bag and guest instructions will be placed in bag
then the bag will be stapled shut
Receipt will be stapled to outside of bag with no signature required
Beverages will only be available in prepackaged form and placed in
bag and stapled
Delivery will be left outside guest room with a knock at the door
Trash bag retrieval will go directly to the dumpster
Hands will be washed, sanitized, and re-gloved after each pick up
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In room amenities will halt until further notice
BANQUETS
All team members (servers, bartenders, hostess, captains, housemen and
managers)
o Wearing appropriate Personal Protective Equipment (PPE) -
mask and gloves
Rearranging seating to comply with social distancing guidelines
including outdoors, reducing our capacity to 50% of normal
Sanitizing stations placed at entry to every meeting room
Sanitizing station on every bar
Servers will approach table from a safer distance to avoid any guest
contact
All tables and chairs will be sanitized upon guest departure
All linens will be changed between groups
All rooms will be fogged daily with food safe sanitizer
No poured water on tables, using water bottles only
No candy dishes to be placed on the tables
Pens and pads only at clients request (to be disposed of after use)
All buffets will be attended, not self service
Buffets will have sneeze guards
All breaks will be attended and not self-served
Food breaks will have sneeze guards
All bars will have marked distancing and sanitizing stations
Drinks will be served in disposable ware
CULINARY
All team members (cooks, chefs, and stewards)
o Wearing appropriate Personal Protective Equipment (PPE) -
mask and gloves
Gloves will be changed and hands will be washed in
between processes
Work surfaces must be cleaned and sanitized in between each task
Tools must be cleaned and sanitized between each use
Social distancing guidelines followed by keeping at least 6 feet in
between each work station
All current health codes will be strictly followed
All cooks will be COVID-19 ServSafe qualified
Plates will be heated before service
Hand sanitizing and glove stations will be placed throughout
the kitchen
No outside vendors will be allowed in food handling area
Kitchen is cleaned and fogged nightly with food safe sanitizer
All produce will be cleaned with produce sanitizer
Anyone ill will be told to go home and stay home
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BREAK ROOMS Team member break room areas will not be in use to prevent
close contact
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Birdwood Golf Best Practices
Recreation is a large part of our resort. The CDC and other health organizations encourage getting
outside and staying active to remote physical and mental wellness. Our golf and Sports Club will be
providing limited offerings, to make sure that we are operating as safely as possible, while allowing our
guests and members the opportunity to get out and get moving.
PRO SHOP
Pro Shop Team Members
o Wearing appropriate Personal Protective Equipment (PPE) -
masks and gloves when necessary.
o No more than 4 guests in the golf shop at any time
Social distancing
o Tape to be placed on the floor
o One-way entry/ 2-way exit into the golf shop (doors propped
when possible)
o Plexiglass dividers are put in place at the desk
o Proper sanitation stations in high-traffic areas
Merchandising
o Self-bagging station when merchandise purchased
o Credit card machine to be placed at least 6 feet away from desk.
o Online merchandising available
DRIVING RANGE
Sanitation/Social Distancing
o Encouraging self-service by guests utilizing sanitation stations
and on driving range for basket pick-up/returns
o Practice proper social distancing with spacing of hitting areas.
o Nightly bleaching of baskets
o Added sanitary solution to water in ball washer for range balls
GOLF COURSE
Golf course alterations
o PVC piping and/or noodles in cups to restrict people from
reaching into cup
o All rakes off the course
o Drink station located at central point of course available for use
with all proper sanitation, all other water off the course
Practice areas alterations
o All holes to be covered with only ½” drop or raised lip of cups
o Sanitation stations present
Golf cart regulations
o Upon arrival, members/guest handle own bags and are placed on
carts by them
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o No scorecards, pencils or tees stocked in carts; self-serve
available at 1st tee
o Single riders only on all carts unless currently living with
other players.
Golf cart cleaning procedures
o All staff mush wear proper Personal Protective Equipment (PPE)
o Set-up cart return station so carts are not used before
cleaned/sanitized
o All trash removed by players
o Cart sprayed with sanitation solution, washed after every use and
let sit overnight
GOLF
INSTRUCTION
Practice social distancing
Instructor and student both wearing mask at all times
Small clinics of no more than 4 to a class
Never any exchanging of equipment
Special considerations and adaptions made to accommodate club fittings
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Sports Club Best Practices
GUIDELINES AND SAFE PRACTICES
CLUB
OPERATIONS
All team members (Housekeepers, Member Service Agents, personal
trainers, group exercise instructors (inside), squash professionals, and
tennis instructors (inside)) wearing appropriate Personal Protective
Equipment (PPE)
o Masks
o ALL guest facing team members (HK team, Member Service
Agents, Fitness Floor Attendants, lifeguards, etc.) must wear
gloves in addition to masks
Limiting hours of operation
o Monday, Wednesday, and Friday from 12:00pm-8:00pm
o Tuesday, Thursday, Saturday, and Sunday from 7:00am-
3:00pm
o Seniors (over the age of 55) can access the club from
11:00am-12:00pm on Monday, Wednesday, and Friday
Member charging or credit card purchases only, no handling of cash
o The guest will need to insert their own card
New safety/health/convenience measures include:
o Plexiglass dividers at Front Desk, Squash Desk, and Pool
Gazebo
o Sanitation stations
o New CA app (limiting contactless service)
o Posted rules and regulations
o Posting days/hours of deep cleans
o Adding stanchions to the FD area to add distance
o Adding decals on the floor to denote acceptable
social distance
o Posting of rules and regulations
o Note: guests/members are not required to wear masks and/or
gloves
Hand towels need to be checked out at Front Desk or Squash Desk
No access to sauna or steam room initially
No access to showers initially
Limiting capacity in each area with signage
Implementing the “No Guest” policy immediately
Children under the age of 18 are not allowed in the club without
parental supervision, unless participating in staffed club programming
(Fitness, Childcare, Tennis, Squash, Recreation, etc.)
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CHILDCARE
Limiting hours of operations
o Monday, Wednesday, Friday from 1:30pm-5:30pm
o Tuesday, Thursday, Saturday, and Sunday from 8:30am-
12:30pm
Maximum capacity of 10 per room including staff, per the Department
of Social Services
All children must have their temperature taken before admittance into
Kid’s Club
Having all parents “re-register/re-enroll” their kids
o Must pre-register – no drop-ins!
Time Slots available in 90 minute increments, and each spot is limited
to children of same family/cohort
Potential for up to 5 families pending staffing:
o Kid’s Club
o Nursery
o Sports Room
o Gymnasium
o Playground
All areas must be disinfected in between each family time slot
One family at a time permitted in “check-in” area
FITNESS
Implementing and enforcing the number of people on the fitness floor
o 20 people and will be staffed by team member on floor (not
including group exercise participants)
For the first 2 weeks during the “soft opening”
o Sign-ups will be handled through either call the Sports Club
front desks (434-972-2235, 434-972-6009) or by signing up in
Club Automation, the same way members will have to sign up
tennis courts and fitness classes
o You must sign up for one of the designated
90-minute “waves”
If someone drops in without signing up, they may be
permitted if there are spots open within that “wave”
There will be 30-minute break between each “wave”
to allow for cleaning, air circulation, and disinfecting
o We will re-evaluate process, member limit, and “wave” by
June 30th
Door between fitness floor and group exercise studios will
remain closed
For members attending group exercise classes, they will be required to
use the back stairwell, and not permitted to walking through the
fitness floor
Use of every other piece of cardio equipment only
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o Unplug unused equipment
Limiting the number of indoor group exercise classes to maximum of
10 a week
o Limiting the amount of participants
Must sign up in advance for classes
Maximum of 6 in Studio 1 & 2
Maximum of 4 in Studio 3 & 4
All group exercise classes will be a $10 charge per person, until club
dues are reinstated
Per governor’s orders and phasing, maximum of 9 participants in
outdoor classes to coincide with the 10 people per event maximum.
This number will adjust with the governor’s adjustments.
Implementing more outdoor classes and programming
Zoom classes/live classes to supplement the shortage of traditional
group exercise classes
Fitness on Demand (streaming service for members)
Personal training is allowed at the discretion of the trainer and member
Trainers must sanitize station and hands between each exercise
Adding in more sanitation stations
“Bring Your Own Towel” during this time – or can purchase at the
front desk for $3 per towel.
TENNIS
Individual tennis lessons are available
“Demo” equipment will not be provided (tennis racquets,
tennis balls, etc.)
o Items will be stocked for purchase
Racquet stringing WILL be available during this time
Outdoor tennis policies (same as proposed)
o Hours of operation & rates (different than SC
operating hours):
Clay court rates: $16 per court hour
Open 7 days a week
9:00am – 7:00pm
Hard court rates: $12 per court hour
Open 7 days a week
7:00am – 7:00pm
Please note that we will only charge court fees if we are NOT
charging member dues
Indoor tennis
o All benches and water coolers will be removed from
the courts
o Limiting programming (adult clinics, junior tennis, etc.) to
four (4) participants on a court (not including instructor)
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o Sign up online or by calling the front desk
o No drop-ins at this time!
o Indoor tennis hours of operation will be the same as the
Sports Club
No social tennis programming initially
o Winner Up
o Friday Night Mixed Doubles
o Picklemania
Pickleball is open
SQUASH
Only individual lessons are allowed at this time
Only one person can be a on a court at a time (unless working with a
staffed professional)
No singles squash initially, unless players are in the same household
No social round-robin play, unless players are in the same household
No doubles squash initially
ROCKWALL &
GYM
No rockwall initially
Gym can only be used IF reserved OR part of a staffed program
o Only half the gym can be reserved, and for only 1 hour at
a time
o No charge
“Demo” equipment will not be provided (basketballs,
pickleball paddles and balls)
Items will be for stocked for purchase
o Gym will staffed by sports & wellness strategy group team
member during Sports Club hours of operation
AQUATICS
Open date of June 15th
Hours of operation will be the same as the Sports Club
We have an hour of lap swim (depending on the day) either before or
after the clubs operating hours
Maximum capacity of 50 or 75
Tables and chairs must be reserved by lifeguards
Limiting programming to four (4) participants (not including
instructor)
o Sign up online, by calling the Front Desk, or by emailing
Carly Csapo at [email protected]
o No drop-ins at this time!
Individual swim lessons are available
We allow members only to make reservations using Club Automation
in pre-determined 2 hour blocks of time called “waves”
Lifeguards operate the gazeebo for check-in, towel distribution, and
reservations
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Bath towels need to be checked out at Front Desk/Squash
Desk/Gazebo Desk
o Towels have to be returned to the Gazebo Desk
Lifeguards enforce when waves end using their whistles from the
guard stands
15 minutes are included between waves for members to leave and for
guards to properly clean chairs, deck, trash, etc.
MEMBERSHIP
No dues will be paid from “soft” open through June 30th
o Members have the ability to use the club and figure out their
own “risk level”.
o Trial period for members, beginning Wednesday, June 17th
2 weeks long
Dues will be charged beginning Wednesday, July 1st
o In-line with Governor Northam’s “stay at home” ordinance
through June 10th.
o Members who want to cancel/postpone their membership –
due to COVID-19 – have the following options:
Medical leave will be granted at dues rate of $71 per
month
Maximum of 2 years
If a member cancels their membership June 1st, they
will not be charged the $500 reinstatement fee if they
decide to reactivate membership by August 31st
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We understand that safety extends beyond our guest facing areas. Our administrative areas are also
undergoing some changes to make sure they are operating with health and safety at the forefront.
This section outlines the new safety procedures what will take place in our accounting and human
resources offices.
Accounting Best Practices
GUIDELINES AND SAFE PRACTICES
PAYROLL
Payroll Administrator will be wearing appropriate Personal Protective
Equipment (PPE) - mask
All paychecks will be mailed Wednesday
CASH HANDLING
Income Auditor
o Wearing appropriate Personal Protective Equipment (PPE) -
mask and gloves
o Cash to be counted in a separate office which will be
disinfected afterwards
Wiping down of commonly used surfaces with germicidal wipes
Human Resources Best Practices
GUIDELINES AND SAFE PRACTICES
RECRUITING
Any HR team member involved in any face-to-face contact will be
wearing a Personal Protective Equipment (PPE)- mask
Skype/Zoom virtual interviews only
All onboarding paperwork is being sent online (as per regular
procedure)
I-9 documentation will still need to be physically brought into the HR
office, by the candidate, in order to obtain official copies to place on
file and to run through E-Verify
NEW HIRE
ORIENTATION
Training and Quality Manager will be wearing appropriate Personal
Protective Equipment (PPE) - mask
Orientation will be held in person for 6 candidates or less
o Following banquets best practices as listed above
Orientation for 7 candidates or more will be virtual via Zoom
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Managers will be responsible for reaching out to their team members
before their first scheduled shift
BENEFITS
HR Generalist will be wearing appropriate Personal Protective
Equipment (PPE) - mask
If people opt for any “in person” benefit consultations, they must do
so while sitting at least 6 feet from HR Generalist
o Special designated seating area in HR hallway
EMPLOYEE
RELATIONS
To be conducted via phone call or Zoom
If a team member insists on meeting in person, social distances will be
maintained with proper eating arrangements
Any HR team member and resort team member involved in any face-
to-face contact will need to be wearing appropriate Personal Protective
Equipment (PPE)- mask
Wiping down of commonly used surfaces with germicidal wipes
Sales & Marketing Best Practices
GUIDELINES AND SAFE PRACTICES
SALES &
MARKETING
All team members
Wearing appropriate Personal Protective Equipment (PPE) -
masks
Maintain social distance from guests
Wiping down of commonly used surfaces with germicidal wipes
Information Technology (IT) Best Practices
GUIDELINES AND SAFE PRACTICES
IT
All team members
Wearing appropriate Personal Protective Equipment (PPE) -
masks
Maintain social distance from team members
Wiping down of commonly used surfaces with germicidal wipes
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Sources
1. Center for Disease Control and Prevention www.cdc.gov
2. World Health Organization www.who.int
3. Local news www.nbc29.com
4. Society for Human Resources www.shrm.org
Team Member Resources
1. Family And Medical Leave Act (FMLA) And Families First Coronavirus Response Act (FFCRA)
Leave Of Absence
2. Additional 5 days of Paid Time Off (PTO) added to PTO bank
3. UVA Emergency Assistance Fund
4. Human Resources office is open and assisting team members applying for Unemployment
Compensation, assisting with calling in claims, and applying for the UVA Emergency
Assistance Fund
5. Free family meals offered twice a month for furloughed employees
6. Masks and gloves supplied for all team members
7. Appropriate CDC approved cleaning agents and hand sanitizer supplied for all areas, including
administrative offices
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Vision Statement
To be the resort destination of choice with limitless
experiences in the Blue Ridge foothills of Virginia.
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Mission Statement
Boar’s Head Resort team members embrace our traditions
while consistently delivering genuine, unparalleled service
to our guests, members, and UVA family.
200 Ednam Drive, Charlottesville, Virginia