Delight Sweet House Mohamed AbdallahMohamed Samah

Salah GamalIhab Mohamed Tarek

Introduction• Founded in 2009, there first retailer at Samoha Alexandria.• They are specialties at tarts and cakes manufacturing.

Forward Logistics

suppliers factory retailer customers

pull

CairoAlexandra

customers

Zamalek Heliopolis Maadi MarinaSan Stefano SamohaFouad St.Mohandessin

Drivers Of Reverse• Increase the customer satisfaction• Health legislations• Support society

Types Of Return• Commercial Returns (over stock)• End-of-life Returns

Reverse Logistics

Sorting

overstock disposal

factory retailer customer

Reverse Logistics Activities1. Product Acquisition• the product returns back from the retailers or customers.

2. Logistical activities 3. sorting • classifying according to product condition .

4. Recovery • Repair, Recycling.

Thanks…The End .