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RETHINKDIGITAL TRANSFORMATION

Larry Leow

Professional Services Group Manager

Konica Minolta Business Solutions (Middle East)

1

FINTECH KUWAIT

Konic

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Named on

8 Consecutive Years

Servicing

150CountriesSince 1874

Employees

44,360Professionals

++ ++

Ab

ou

tK

on

ica

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Financial Services

Government

EducationOil & Gas

Transportation

Telecommunicati

on

Construction

Manufacturing Konica Minolta

A Trusted Advisor by Our Prestigious Customers

Konica Minolta Business Units

Office ServicesIT Solutions &

Services

ProfessionalPrint Business

Healthcare Business

IndustrialBusiness

Konic

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TRANSFORMATIONPROJECTSCOMPLETED

Konic

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240 projects in gcc and still counting…

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Work Style Transformation

Wo

rkTr

ansf

orm

atio

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Digital Processes Driven

Paper Based DrivenDig

ital

Tran

sfo

rmat

ion

01

Paper to Digital format

Digitization

02

Use of digital technologies to

enable or improve business

models and processes

Digitalization

03

Coordinated change effort

at scale, diffused through

all aspects of the business

Robotic Process

Automation

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7B

efo

reC

red

it C

ard

Ap

plicati

on

Application Forms

Statutory Forms

Support Documents

Process & Validation

by Banking Officer

Process & Validation

by Credit Card Officer

Delivery to

Processing Center

Approval

Approval

Approval Collect or Post

Credit Card

Original copies

deliver to

storage

warehouse

Storage warehouse

Profit decreased but revenue increased

Unable to increase revenue per customer

Customers lifespan was shorten

BUSINESS CHALLENGES:

Lack of compelling reason to justify (ROI)

Gap of expertise and experience

Managing change resistance

OBSTACLES MOVING AHEAD:

Customers experiences

Sorting &

coordination

4,000 Credit Card Applications Daily

Document Security

Logistics Expenses

Data accuracy

Process Inefficiencies

Storage Expenses

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fte

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Walk-in customers

Mobile

Web

Kiosk

ID Card

Supporting documents

Application form

Multifunction printer

(existing)

Banking

Approval

Credit card

Approval

Approval

Original copies deliver to

storage warehouse

Storage warehouse

Welcome pack

New Customers increased 10% YoY

Increase revenue per customer

Cre

dit

Card

Ap

plicati

on

Customers experiences

Cost Savings

Document Management System

Accurate Efficient

Privacy

Regulatory Compliance

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9K

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Enab

leW

ork

flo

w Input Process Output

Automated Tasks

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10K

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Sto

rage

Ko

mi D

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DM

S

KOMI DOCDocument Management System

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11K

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Ro

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Pro

cess

Au

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• Digital labor which automate routine tasks in place of humans

• Replacement is of operators, not business functions

• It is possible to operate across multiple systems without doing costly and time consuming integrations

• Work takes place 24hours, 365days a year

Name: Ieyasu

Employee ID: T88943

Email: Ieyasu@konicaminolta.com

Department: Right Sourcing Department

Job

Responsibility:

Automating 45 operations across Marketing Sales, Supply

Chain Management, Manufacturing, and Finance

Employee Type: Robotic

Capability: • Log in to any applications

• Scrape data from the web

• Open Emails and attachments

• Make Calculations

• Extract and process contents from documents

• Read and Write to Databases

• Copy and Paste data

• Move files and folders

• Connect to System APIs

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12K

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Pro

ject

Cri

tica

l Su

cce

ss F

acto

rs

Prosci’s ADKAR

Empowerment Enablement

EncouragementEngagement

01 02

03

People

ProcessTechnology

Business Transformation Focus

Professional Services

Change Management Strategy Business Enablement Model

12 3

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Un

iqu

eP

ers

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aliz

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Profile the types of users as detailed as possible. For example, at least the

following 5 types should be confirmed.

Common Users*This is important category as we may need to offer trainings for newcomers continuously

Exceptional Users

Key Operators IT Help Desks New Comers*

Class Room (incl / excl Demo)

Manual Distribution Only

Webinar (interactive)

Online education (one-way)

One-to-one Training

Then, group training programs with the communication type. Communication Type should be listed as follows for example.

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RETHINK SECURITY

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Never compromise on security

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Scan

Print

Copy

Advanced OCR

Keyword Search

Highlight

Image

Image Log

Folder

Confidential

Documents

IT Manager

Legal Manager

CXOs

Notifications

Actions

Any performed actions be it

Copying, Printing, Scanning or

Faxing, an image can be saved

in Image Log folder.

Monitoring

The image will be proactively

converted to a readable format

through Advanced OCR.

Incoming email can be

configured to automatically

filtered the contents

Process

Keywords defined by each

administrator, will be

highlighted.

Notifications

Depending on the keywords,

notifications will be sent to the

respective administrator via

email. The same copy can be

archived into Document

Management Systems.

Administrators do not require

any programming language to

define their preferred keywords

Email

Imag

eSe

cure

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Secu

reY

ou

r In

telle

ctu

al P

rop

ert

yDocument Level

Image Secure

Be informed on specific information leak

Print Management

Secure all print outs with Multi-factor Authentication

Data Encryption

Encrypt data from all end points to prevent leak

Application Level

GDPR Compliant

Enables administrators to address an individual’s rights

pertaining to the data the organization has (the Right to

Access), to correct the data (the Right to Rectification), to

prevent the processing of the data (the Right to Restrict

Processing), and to delete the data (the Right to Erasure).

Hardware & Network Level

Certification

Common Criteria/ISO 15408 EAL3 standard

Bizhub Secured Services

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DIGITAL TRANSFORMATION SIMPLIFIED

Larry Leow

Professional Services Group Manager

Konica Minolta Business Solutions (Middle East)

Konic

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inolta

Bu

sin

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tions M

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17

Please follow us on:

KONICA MINOLTA BUSINESS SOLUTIONS MIDDLE EAST DMCC

Larry.Leow@konicaminolta.com