.Preparation Modules

.Back-Up Customers

.Customer Excellence

.Creative Thinking

.Merryland Outing

.Outlook @ Home

1st May 2012

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Retail Around The World

1st Module

Prepare for Sales Success “ We start our selling process with preparation “

All professionals prepare properly and our routine

is no exception, preparation is an in depth endeavor, one

has to be mentally prepared, physically prepared, be well groomed, have the surroundings aesthetically

prepared and have a general game plan.

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Preparation Steps

Always know your business inside and out, make it your business to know stock status, available delivery times and

advertising schedules and promotions.

Create an atmosphere that your store is having the biggest sale of the year, make sure that your store reflects the

event, look busy and successful.

Make sure to display any awards, mementos of achievement and testimonial letters that allow customers to see the

true professional they are dealing with.

Know your competition and all of their strengths and weaknesses, know your industry and all of the

corresponding product information.

When you know more than anyone else, there is really no need for a customer to shop anywhere else.

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Remain upbeat and be in a positive state of mind, let your customers know that you have made many sales

already today, the confident aura with which you carry

yourself will go a long way towards creating the

right atmosphere.

“This is the place to buy your product”

Should be written all over your FACE

Always use proper and friendly body language;

how you look, stand and act are windows to

the Soul, make sure you let your customers

know that you are not hiding anything

or lying to them.

You should know your customer and be able to

relate to them, this may vary in different

Neighborhoods, get in touch with your

community and know the type of

customers that live there.

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Always be prepared with the proper sales ads, price sheets, costs and product information at hand

Looking and acting organized makes a difference to the customer.

Keep all of these points

in mind when preparing to take a customer

A customer picks up on everything, it is a known fact

that a customer makes their decision on whether

they are at the place they are going

to buy in the first two minutes.

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Sales and Marketplace

20 Sales Hunting Tips

3-Back-Up Your Customers Don't allow your relationships with your customers to be

focused on only one or two people, by doing so,

you may put your business at risk if the people you deal

with should happen to change positions.

For your biggest customers, make sure you have multiple contacts and take the time to get to know all of them

Then . . . You will be prepared if a contact should leave or

be promoted

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4-Learn About the Customer

Every time you're with a customer, make a point to learn something personal and professional about them

Don't allow your time together to be so focused on the

immediate business opportunity that you forget to

gather some additional, long term information.

It's this data that will help you retain the customer, and the

longer you have a customer, the more likely they will be to refer you to others.

When you're gathering information about the person,

look for items that are of common interest to you

because they will help you propel the business

relationship to the next level

Keep a record of this important data for future reference. 9

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Customer Excellence

Our society wants public services for all that are efficient,

effective, excellent, equitable and empowering,

with the customers always and everywhere at the

heart of public service provision

With this in mind Customer Service Excellence was

developed to offer public services a practical tool for driving customer focused change within their organization

How does it work?

Customer Service Excellence is designed to

operate on three distinct levels;

1-As a skills development tool

2-As a driver of continuous improvement

3-As an independent validation of achievement

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1-As a skills development tool By allowing individuals and teams within the

organization to explore and acquire new

skills in the area of customer focus and customer engagement, thus building their capacity

for delivering improved services

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2-As a driver of continuous improvement By allowing organizations to self-assess their

capability, using their self assessment

tool, in relation to customer-focused service

delivery, identifying areas and

methods for improvement

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3-As an independent validation of achievement By allowing organizations to seek formal

accreditation to the Customer Service Excellence standard, demonstrate their competence,

identify key areas for improvement

and celebrate their success

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Creativity

What is Creative Thinking?

Have you ever had an amazing idea that just seems to be the ideal solution to a problem?

Have anyone ever told you that you are amazing when you have shared an idea?

Have you ever solved a problem that nobody

else could solve?

If you answered

“YES”

to any of these questions, then chances are you already know what creative thinking is.

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Thinking, in general, is a process. It is natural,

we all do it and it usually is not something we

spend a lot of time perfecting; however,

in some cases, the ability to be a

CREATIVE THINKER is important.

Creative thinking is all about being able to come

up with ideas and thoughts that are not something the average person would come up with,

creative thinking can be defined as thinking

outside the box, which means thinking

beyond the normal scope.

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When a person develops their creative thinking abilities, they will find they can come up

with ideas quickly, they will likely find that they think differently then others and come up

with ideas that are not at all like others.

A creative thinker is someone great to have around because they will be able to give multiple ideas at a time, they will not give up easily and they

will be a great contributor to a problem

solving situation. 18

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About us

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Merryland Store Team Outing

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Media

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Retailer Feedback

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