retail supply chain certification

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Retail Supply Chain Certification (RSCC) ProgramBuilding the Skills for High Performance.

2Copyright © 2008 Accenture All Rights Reserved.

The Retail Supply ChainCertification (RSCC) Program

• The first industry certification that is targeted at the development of inventory planning and replenishment skills, both at retailers and suppliers.

• Created in partnership with Wal-Mart, RILA and Accenture.

• Dr. Matt Waller, Professor at the University of Arkansas Sam Walton School of Business and a recognized leader in inventory management, forecasting and replenishment education and certification, is a key architect of the curriculum.

• 24 Online courses (50+ hours).

• Online exam of 150 questions, two attempts to score 75% or higher on the comprehensive exam.

• Certification awarded through the Retail Industry Leaders Association (RILA).


Real Market RSCC Skill Development

As Retailers migrate more and more towards Collaborative Planning, Forecasting, and Replenishment (CPFR), common metrics become increasingly important. Such as:

• Fill Rate.• Forecast Variance.• Days on hand of Inventory.• In-Stock.

Most critical to all is to gain more education and knowledge in the fundamentals of Replenishment, Planning & Forecasting.

The RSCC gives you all of that in one place!


RSCC Program ObjectivesThe RSCC program is designed to help Retailers and Suppliers:

• Develop high skilled resources in inventory management and replenishment.

• Create a common operating language among planners.

• Move the emphasis away from “Procedural” learning (how) to “Conceptual” learning (why) within organizations.

• Provide a cost effective educational solution that can be managed with a day-to-day job role.

• Provide a recognized industry certification program (i.e., APICS).


Sample of SCA / RSCCContent Providers

American Graduate School of Management

Joe Cavinato (P)

Brigham Young University

Charley Harrell (M)

Cornell University Mark Nelson (F)

Cranfield University

Peter Baker (W)

Dartmouth Dave Pyke (I) Eric Johnson (I)

Georgia Tech John Langley (L) Paul Griffin (M)

Vinod Singhal (PL)

Institute for Supply Management

Anna Flynn (P) Carla Lallatin (P)

Arizona State University

Lisa Ellram (P)

Michigan State University

Scott Keller (L)

MIT Jeremy Shapiro (PL)

The Ohio State University

Eric Olsen (M)

Penn State Doug Thomas (L) Dawn Russell (L)

Stanford University

Hau Lee (ISCM)

Thomas Advisory Group (TAG)

Michael Smith (P)

University of Arkansas

Matthew Waller (I)

University of Michigan

Dennis Severance (L)

The University of Tennessee

Gary Dicer (L)

(P) Procurement (M) Manufacturing (W) Warehousing

(F) Finance (L) Logistics (PL) Planning

(I) Inventory (ISCM) Integrated Supply Chain Mgt.


RSCC CurriculumProgram Introduction

• Retail Supply Chain Certification Program Introduction

Supply Chain Fundamentals• Introduction to Supply Chain• Supply Chain Planning Introduction• Basics of Fulfillment

• Networks• Transportation• Warehousing• Measurement• Technology

Statistics & Probability• Basic Retail Replenishment and

Forecasting Statistics and Probability

Forecasting & Planning• Measuring Forecast Error and Variability• Supply Chain Planning: Demand Planning• Forecasting Simulation• Stationary Inventory Models• Non-Stationary Inventory Models

Inventory Management• Basic Inventory Concepts• Replenishment - Order Quantity• Calculating Safety Stock• Symptoms of Poor Inventory Management• Inventory Management Simulation• Retail Cross Docking• Inventory Management Modeling• Inventory Management Summary & Review

Performance Metrics• Supply Chain Performance Measurements• Inventory Management Metrics and

Classification

Process Integration & Knowledge Application• What Is Integrated Supply Chain

Management?• Information Distortion and Demand

Management• Supply Chain Planning: Integration• Intro to CPFR


RSCC Recommended12 Month Training Path

MONTH 1RSCC Program Introduction• Intro to RSCC Program (.25 hours)Supply Chain Fundamentals• Introduction to Supply Chain (4 hours)• Supply Chain Planning: Introduction (1.5 hour)

MONTH 2Supply Chain Fundamentals• Basics of Fulfillment (2.5 hours)Statistics and Probability• Basic Retail Replenishment & Forecasting Statistics & Probability (2 hours)

MONTH 3Forecasting and Planning• Measuring Forecasting Error & Variability (3.5 hours)• Supply Chain Planning: Demand Planning (3 hours)

MONTH 4Inventory Management• Basic Inventory Concepts (2 hours)• Replenishment Order Quantity (4 hours)

MONTH 5Inventory Management• Calculating Safety Stock (5 hours)

We recommend you to take a minimum of 6-8 hours of courses each month. This will get you through the curriculum in roughly 10 months. The remaining time will allow you to review and take the final exam for your certification within one year of enrollment.

MONTH 6Inventory Management• Symptoms of Poor Inventory Management (3 hours)• Inventory Management Simulation (3 hours)

MONTH 7Inventory Management• Retail Cross Docking: DLP Recording (1 hour)• Inventory Management Modeling (1 hour)Forecasting and Planning • Forecasting Simulation (3 hours)

MONTH 8Forecasting and Planning• Stationery Inventory Models (3.5 hours) • Non Stationery Inventory Models (3.5 hours)

MONTH 9Performance Metrics• Supply Chain Performance Measurements (1 hour)• Inventory Mgmt Metrics and Classification (1.5 hour)Process Integration (CPFR) & Knowledge Application• What is Integrated Supply Chain Management (1 hour)• Information Distortion and Demand Management (1 hour)

MONTH 10Process Integration (CPFR) & Knowledge Application• Supply Chain Planning: Integration (2 hours)• Introduction to CPFR (2 hours)


RSCC Recommended8 Month Training Path

MONTH 1RSCC Program Introduction• Intro to RSCC Program (.25 hours)Supply Chain Fundamentals• Introduction to Supply Chain (4 hours)• Supply Chain Planning: Introduction (1.5 hours)• Basics of Fulfillment (2.5 hours)

MONTH 2Statistics and Probability• Basic Retail Replenishment & Forecasting Statistics & Probability (2 hours)Forecasting and Planning• Supply Chain Planning: Demand Planning (3 hours)• Stationary Inventory Models (3.5 hours)

MONTH 3Forecasting and Planning• Non-Stationary Inventory Models (3.5 hours)• Measuring Forecasting Error & Variability (3.5 hours)Inventory Management• Basic Inventory Concepts (2 hours)

For those participants in the Certification program who want to complete the process faster, we’ve also outlined a study program that is spread over 6 months. With this plan you spend a minimum of 8-10 hours per month on the coursework.

MONTH 4Inventory Management• Replenishment Order Quantity (4 hours)• Calculating Safety Stock (5 hours)

MONTH 5Inventory Management• Symptoms of Poor Inventory Management (3 hours)• Inventory Management Simulation (3 hours)• Retail Cross Docking: DLP Recording (1 hour)• Inventory Management Modeling (1 hour)

MONTH 6Performance Metrics• Inventory Mgmt Metrics and Classification (1.5 hours)• Supply Chain Performance Measurements (1 hour)Process Integration (CPFR) & Knowledge Application• What is Integrated Supply Chain Management (1 hour)• Information Distortion and Demand Management (1 hour)• Supply Chain Planning: Integration (2 hours)• Introduction to CPFR (2 hours)


RSSC Program Enhancements

Based on client feedback we have created:

• Online Program Guide: to plan certification strategy• Online Study Handbook: to provide study aid and post

certification workbook• New Fulfillment Courses: to provide

expanded understanding of fulfillment concepts

• New Forecasting Courses: to provide step-by-step walkthroughs of forecasting techniques


Examples of Skill Development through RSCC

1. Safety stock calculations– Understanding the effect of sales variance on safety stock levels

– Understanding how order cycles affect stocking levels

– Understanding how supplier lead times affect stocking levels

– Understanding how variances in lead times affect stocking levels

– Understanding how service levels affect stocking levels

2. Creating forecasts through moving averages, linear regression and expert knowledge– Determining sources of forecast errors

– Removing seasonality from forecasts

– Understanding trend data


RSCC Certification Exam

150 Multiple choice questions• Supply Chain Fundamentals 2%

• Statistics Probability 10%

• Process Integration, CPFR 4%

• Forecasting & Planning 30%

• Inventory Management 50%

• Performance Metrics 4%

Certification issued by


RSCC Exam - Question Example

Q: What is the best verification that the correct economic order quantity has been calculated?

a) Capital costs are lower than the cost to place an order

b) Total annual ordering costs equal total annual inventory carrying costs

c) Total annual ordering costs are greater than total yearly inventory carrying costs

d) Total annual inventory carrying costs are greater than total yearly ordering costs


RSCC Company BenefitsWhat are the benefits for your organization? The RSCC:• Uses inventory, replenishment and forecasting competencies as a

market differentiator to drive competitive advantage• Develops a more proficient and consistently trained global workforce, by

offering access to world-class content• Promotes job satisfaction and improves workforce retention• Increases the organizational capability to grow and maintain industry

leadership• Ensures consistency in processes and terminology worldwide• Places the emphasis on conceptual (why) versus procedural (how to)

learning when it comes to inventory management and planning• Profits from direct savings over traditional classroom methods through

online lower per student cost and reduced travel expenditures


RSCC Personal BenefitsHow does the individual benefit? The RSSC:• Develop better decision-making skills and competencies that can

individually contribute to the success of your overall organization.• Creates a common operating language for planning within and across

your organization, making it easier to succeed in your position.• Increases overall job satisfaction and your ability to advance within the

organization.• Facilitates the development of deep skills at your own pace, at any time,

from any location, through Internet access.• Earns an industry-recognized certification.

The Retail Supply Chain Certification (RSCC) ProgramBuilding the Skills for High Performance.


Participating RSCC Clients

3M Accessory Brands, Inc. AHP, LLC Aurora Corp. of America Barilla America Baum Essex BP Lubricants USA Inc. Bristol-Myers Squibb Cabot Creamery Chas. Levy Circulating

Company Colgate Palmolive Crosman Corporation Danone/ Bonafont Darice Inc. Diageo E.T. Browne Drug Company Energizer FAF Inc. Farm Fresh Direct, LLC Fibre-Craft Materials Corp. Fruit of the Loom Garan, Inc. GE General Mills

Gerber Hasbro Hormel Foods Idelle Labs Ltd Jennie-O Turkey Stores Jockey Int. Johnson & Johnson Johnson Outdoors Inc. Kalamazoo Valley Plant Growers Co. Kapro Tools Inc Kellogg Kentucky Derby Hosiery Kimberly Clark Komar Kraft LeapFrog LEGO, Systems, Inc. L'Oreal L.R. Nelson LTW International, LLC Mccormick And Co., Inc. Odoms Tennessee Pride Sausage Inc. Pfizer Philips

Proctor & Gamble Rally Mfg. Reckitt Benckisser Renfro Corporation Rubbermaid Sara Lee Branded Apparel Sara Max Apparel Group SC Johnson & Son Siemens Southern Tool & Equipment Co. Spinrite Yarns Sunbeam Tampa Bay Fisheries Tandy Brands Accessories Inc. Teters Floral Products, Inc. The Bargain! Shop Holdings Inc. The Clorox Company Tyson Foods, Inc. Unilever Vi-jon Laboratories Wells Lamont Wilson Sporting Goods Co. Zak, Inc. Zenith Products Corporation

• More than 1,100 users enrolled • More than 600 people certified

...and more!


RSCC User Feedback

"After my people went through this program, I saw immediate improvements in them. How they interact with other departments, the thought process they use for decision making,

and even better, more thought-out questions asked in meetings." – Replenishment Team Leader, Large Retailer

"I have been using one method for forecasting and now I see there are other methods to help me instantly improve my forecasting accuracy."

– Replenishment Analyst, Large Retailer

"I have been working in my role for a while, but this really opened my eyes to the entire Supply Chain Process so that I can better communicate and work with everyone."

– Forecast Analyst, Consumer Manufacturing Company

"I was able to take what I learned about the symptoms of poor inventory management and immediately apply them to our business to make improvements."

– Inventory Analyst, Consumer Products Company

The comments above are from people that have gone through the RSCC program and are now certified. The level of experience ranges from new employees to people that have been on the job for more than 10 years.


RSCC Contact

Patricia Terra at Accenture

(+1) 917 452 4946

[email protected]

Take advantage of this excellent opportunity!

For more information and to sign up, contact:

retail supply chain certification

Business

hand of inventory

iscm integrated supply

hours statistics

cpfr2 hours month

demand planning3 hours

towardscollaborative

safety stock5 hours

fundamentals of replenishment