Debra Templar: Retail Check ups, Tune Ups & Makeovers....It’s in the bag!

All about Staffing for Retailers

What do the good applicants want?

All about staff for retailers

Above-average pay

Good working conditions & a place they can be

proud to work

Respect for their opinions

Appreciation for their work

.

An opportunity to enjoy their work and have some fun

A job close to home

Generations X & Y Want:

Information.

To learn as much asthey can.

To feel important

How do you find the good ones?

All about staff for retailers

Great people don’t respond

to boring signs *yawn*.

Referrals are powerful

From staff....From customers...

Job Listings

Networking

Career Expos

Government programs

To find the right employee know what you ARE & aren’t looking for...

How to identify the good ones?

All about staff for retailers

Traits to Look For

Attitude Sales Skills

People skills

Listening skills...& common sense

Motivation Level Promotability + Leadership

Bright Eyes NOT Slug Eyes

#fail

#pass

Hanging onto the good ones

All about staff for retailers

Create a great work environment

Specific Strategies

•An opening always exists for someone good.

•You’re always in recruiting mode.

•Existing staff must know the two preceding rules.

•Understand the power of the “What have you done for me lately?” philosophy.

•Understand that a little staff turnover is healthy.

•List the assets of your business that would attract prospective staff.

& When Employees Leave

Exit Interviews

Powerful tool - first time you & staff member are considered true equals.

Can be a valuable source of information.

Use any criticism you hear in a constructive way to improve your business.

www.thetemplargroup.com.au www.twitter.com/DebraTemplar

One of Australia’s leading retailing experts, Debra Templar just hates bad customer service and stupid business practices. So… she’s on a mission to change them – one slideshow, presentation, book, or training session at a time:

"I don't just want to improve how we do business for the customer’s sake but also that we, as business owners, sell more stuff, make lots more profit, and love our businesses back to life!“

E:   debra@thetemplargroup.com.auMobile: 0417 532383Skype: debra.templar

 

Photos are from www.istockphoto.com and http://shoppologist.blogspot.com