retail innovation

PRESENTS

RETAIL R INVENTINGE The technology

of how we shopRetail Innovation

Mark Logan @mlogan

Retail Innovation

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愿你生活在有趣的时代。

Retail Innovation

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May you live in interesting times.

Retail Innovation

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Retail Innovation

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Amazon ADDS over $1 billion every month!

Retail Innovation

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RETAIL R INVENTINGERetail Innovation

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“Change has never been this fast, and it will never be this slow again.”

Gordon MooreIntel founder


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PAYMENTS


PAYMENTS

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Apple Pay NFC Touch ID Voice Activated App IntegrationSecure


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PAYMENTS

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PAYMENTS

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Swedish students invented and implemented a system that reads handprints to make payments.


PAYMENTS

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Uniqul’s payment system uses facial recognition to access your credit card or PayPal accounts.


PAYMENTS

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Several retailers are testing Scan and Go payments systems.


PAYMENTS

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Payments must become more secure Retailers must regain trust New systems will impact store infrastructure New payments open new opportunities


EXPERIENCE OPPORTUNITIES

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DELIVERY


DELIVERY

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Amazon’s locker service allows you to have orders shipped to a locker instead of your home or work.


DELIVERY

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DELIVERY

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Volvo’s Roam delivery service allows consumers to get groceries delivered to their car via a one-time digital key.


DELIVERY

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Google Express offers same-day delivery and unlimited shipping for $95 a year.


DELIVERY

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Convenience becomes a commodity Retail can be anywhere/anywhen Anything is an impulse item


THE WORLD IS YOUR STORE

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Macy’s image capture app lets you take a picture of something you like to search for it in their store.


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EXPERIENCE


EXPERIENCE

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AS Colour’s shop window analyzes your outfit and tells you what not to wear.


EXPERIENCE

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Shopkick’s Shopbeacons give you points for entering a store and deliver offers.


EXPERIENCE

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EXPERIENCE

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Iconeme’s smart mannequins contain Bluetooth LE beacons that interact with shoppers’ mobile phones.


EXPERIENCE

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UK retailer Argos is testing NFC-enabled badges that let shoppers tap an employee’s badge to get offers.


EXPERIENCE

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Nike’s #mipista campaign encourages Spanish youth to enjoy street soccer.


EXPERIENCE

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Lowe’s holoroom helps shoppers envision their project.


EXPERIENCE

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Grounded in real customer needs and wants Extend and enhance the store Beyond transactional and functional Connect with people emotionally


INNOVATION LABS

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INNOVATION LABS

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HUMAN CENTERED DESIGN

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HOW THEY WORK - DESIGN THINKING, LEAN, AGILE

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AB

STR

AC

T

DEFINE THE CHALLENGE

OBSERVE PEOPLE

FORM INSIGHTS

FRAME OPPORTUNITIES

BRAINSTORM IDEASLEARN

PIVOT / PERSEVERE?

TRY EXPERIMENTS

BUILD

MEASURE

CO

NC

RET

E

CUSTOMER PROBLEM

ITERATE

LEAN STARTUP

NORDSTROM INNOVATION LAB

DESIGN THINKING

AGILE


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AB

STR

AC

T

DEFINE THE CHALLENGE

OBSERVE PEOPLE

FORM INSIGHTS

FRAME OPPORTUNITIES

BRAINSTORM IDEASLEARN

PIVOT

TRY EXPERIMENTS

BUILD

MEASURE

CO

NC

RET

E

CUSTOMER PROBLEM

ITERATE

PERSEVERE

LEAN STARTUP

NORDSTROM INNOVATION LAB

DESIGN THINKING

AGILE

HOW THEY WORK - DESIGN THINKING, LEAN, AGILE


SUCCESSFUL INNOVATION LABS

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• Operate outside normal business • Hot teams • Sharp focus • Sustained resources • Speed • Strategic direction

Retail Innovation

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Mark Logan

@mlogan bit.ly/marklogan [email protected]

May you live in interesting times.

retail innovation

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