Retail capabilities in Oracle Universe

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Oracle Practice Snapshot

HorizontalApplications

1. Oracle E-Business Suite 11i, R12,12.1

2. PeopleSoft 8.3, 9.0,9.1

3. Siebel 7.x, 8.0

4. JD Edwards – XE & E1

Industry Applications

1. Oracle Life Sciences

2. Oracle Utilities

New Dimension Applications

1. OTM

2. Demantra

Analytics1. OBIEE

2. Hyperion

Global Rollout

Implementations, Configuration & Development

Design & Product Blue Print

Application Management/ Operations Consolidation

Upgrade and Migration

Assessment Services

Oracle Technologies

1. SOA & BPM

2. Portal and Content Mgmt.

3. IDM

4. Database11g

Co Development

Deployment & Maintenance

A 2500+ strong Oracle Practice with 200+ customers spread across North America, Europe, the Middle East, APAC and the ANZ regions.

Investment in Oracle Solution labs to accelerate product development & solution capabilities

Oracle Partnership

Pre-built solutions, IP’s/ Frameworks, Solution Accelerators & reusable components

Strategic Enablers

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Our Vertical Representation

Hitech and Mfg Life Sciences Retail and CPG

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Siebel AECM – FDA Integration for Medical Devices reporting, Siebel for

BA/BE studies, InHouse©

Oracle Life Sciences, EBS. PeopleSoft, JDE, Demantra, Siebel, Hyperion,

OBIEE, Fusion and DBA

Fabless Mfg., VSOE, Shipment Solution, Contract Management

Solution & InHouse©

Oracle EBS. PeopleSoft, JDE, Siebel, Hyperion, OBIEE, Fusion and DBA

Track & Trace, Merchandizing and Point of Sale Solution

Retek, EBS, PeopleSoft, JDE, Siebel, Hyperion, OBIEE, Fusion and DBA

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Our Vertical RepresentationV

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BFSI

End-to-End integrated Insurance solution

EBS, PeopleSoft, JDE, Siebel, Hyperion, OBIEE,

Fusion and DBA

Travel and Logistics

OTM, Oracle E-Bus, PeopleSoft, Siebel, Hyperion,

OBIEE, Fusion and DBA

Media and Communications

Siebel, Oracle EBS, PeopleSoft, Hyperion,

OBIEE, Fusion and DBA

Govt

Case Management Solution and PIIMS Solution on Siebel

Siebel, EBS, PeopleSoft, Hyperion, OBIEE,Fusion and DBA

Oracle Relationship – Step Change Partnership

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Oracle Universe – Analyst Talk

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HCL has been growing rapidly at more than 50% year-over-year, particularly in industries like communications, financial services, high-tech, manufacturing, and transportation and logistics… received very strong marks on value for the money from its client references.

HCLA Strong Performer

“HCL collaborated with Oracle to architect and implement one of the first E-Business Suite R12 solutions in the solar industry. As an Oracle Certified

Advantage Partner, HCL provides customers like Solfocus with a competitive edge in leveraging industry expertise along with the in-depth knowledge of Oracle

Application features and functionalities,”

- Doug Kennedy, Oracle SVP of WW Alliances and Channels

Oracle Universe – Retail Clients

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Application Support and Development of Oracle EBS 11.5.9

Application Support and Development of Oracle EBS 11.5.9

Application Support and Maintenance for Siebel, Peoplesoft and Hyperion

Application Support and Maintenance for Siebel, Peoplesoft and Hyperion

Implementation, Global Rollout of Oracle Financials & Procurement including country localizations; Integration with 3rd party applications like BigBoss, Hyperion

Implementation, Global Rollout of Oracle Financials & Procurement including country localizations; Integration with 3rd party applications like BigBoss, Hyperion

Application Support and Maintenance of Siebel Trade Promotion Management; Hyperion Financial Management and Planning

Application Support and Maintenance of Siebel Trade Promotion Management; Hyperion Financial Management and Planning

Upgrade Assessment of Oracle, Technical Upgrade

Upgrade Assessment of Oracle, Technical Upgrade

JD Edwards Upgrade from 8.9 to 8.12 for Financials, Distribution and Manufacturing

JD Edwards Upgrade from 8.9 to 8.12 for Financials, Distribution and Manufacturing

End – End Testing of Peoplesoft 8.4 Financial modules, Service Bench & ISP Management; Implementation of Peoplesoft Payroll

End – End Testing of Peoplesoft 8.4 Financial modules, Service Bench & ISP Management; Implementation of Peoplesoft Payroll

Application Support and Maintenance of JD Edwards; Customization and enhancements in Industry specific module (Blend Management)

Application Support and Maintenance of JD Edwards; Customization and enhancements in Industry specific module (Blend Management)

End – End Application Support and Maintenance of JD Edwards across Asia Pacific, Rollouts to Middle East

End – End Application Support and Maintenance of JD Edwards across Asia Pacific, Rollouts to Middle East

AN ORACLE CASE STUDY

Industry: Retail

Service Areas: End-to-end Application Implementation; Global Rollout

Topology: Oracle Apps - GL, AP, AR, FA, PO; Reusable Components; Implementation & Rollout Toolkit; Change Management; Local Language OR One Language, Consolidation, Multiple Currency Reporting, Revaluation, Revenue Recognition, Exchange Rates, Calendar, Asset Location, Depreciation Policy, Tax Book changes from country to country

One of the oldest retail & manufacturing companies in APAC & Europe

CLIENT

One of the oldest and best known retail and manufacturing companies in the Asia- Pacific and European regions; Employs over 90,000 people who manage 7,100 retail stores in food, electronics, general merchandise and beverages; Also has business operations in port related services, telecommunications, and manufacturing;

Having diverse businesses, the company was on the look out for alternatives to centralize control and to bridge the cultural and geographic barriers. This led them to decide on implementing the Oracle eBusiness Suite and they engaged HCL to provide end-to-end application implementation services and global roll-outs across the company’s manufacturing divisions.

CHALLENGES / OBJECTIVES

To develop a solution in non-English speaking countries, and address issues rising from operations across multiple cultural/language boundaries. Strategies had to be formulated to avert conflict of interest through coaching in people skills

Undertake global rollout for multiple divisions while resolving key issues such as Implementing MLS/NLS; Addressing infrastructure readiness across multiple locations; Communication issues and language constraints; Adhering to project timelines (avoiding scope creep); Managing dependencies between multiple project streams; Addressing business concerns from each operating unit; Facing and resolving non cooperation from various operating units; Providing an awareness of ERP (when the company was not ready for the ERP age); Customizing many business processes according to local requirements

Implementation of Oracle Applications (GL, AP, AR, FA, PO) in Asia & Europe End-to-end implementation - MRC, Multi Org, Asia Pacific & Europe localization and NLS/MLS

functionality Conceptualisation, design & development of the “Implementation & Rollout Toolkit” to rollout the solution

to other countries Standardization of business processes across countries of Rollout using the “Packaging” concept Incremental approach to business requirement gathering & solution design -increased efficiency at lower

costs Joint ownership & participation (HCL & Client) for smooth and effective Change Management Streamlined use of Reusable Components both in code and solution Provided adjunct services like program management, DBA and infrastructure support Transition from onsite implementation mode to offshore implementation support mode

HCL followed this methodology which proved very successful in this case.

Requirement Analysis in the Base Country - Commenced system study in one of the Asian countries; Conducted workshops and provided templates to the stakeholders across the globe

Requirement Analysis in Other Countries - HCL Solution Architects interacted with key business users from other countries; Drafted Global System Requirements; Sign off on System Requirements

Global Design - Considerations : Key business process (function wise, viz. Procure to pay, Order to cash, General ledger – book keeping, statutory reporting, Local Language OR One Language, Consolidation, Multiple currency reporting, revaluation, revenue recognition, exchange rates, calendar, asset location, depreciation policy, tax books changes from country to country); Presentation made to the client on the proposed global design structure; Debated effects on accounting standards, common business process, any local statutory requirements including reports, transfer of assets, receivables and payments process, etc.; Sign off by Accounting / Finance board after deliberations at various levels

Go Live in Base Country - Executed setups on Oracle Financials and completed implementation

Developed the Rollout Kit which contained - Standardized business scenarios; Standards; UAT test scripts; Training packages; Impact analysis of learning’s from previous phases; Test Plans & strategy documents

Added Local Requirements - In National Language; Functional patch analysis & deployment; Local Regulatory reports; Interfacing with other applications; Data conversion using the Rollout Kit; Acceptance testing & Go-Live

Deployment (was completed in a record 4 weeks)

THE SOLUTIONRESULTS / BENEFITS

Cost effectiveness resulting from the Onsite-Offshore model resulting in approx. 21% savings in effort

Handling system implementations in multiple locations meant the standardization of business processes through practical module packaging, which was customized to the organization’s need

Standardization of business processes ensured easy and quick information transfer across departments and geographies

Lower time to rollout as a result of Reusable Components both in code and solutions (first rollout took 10 weeks whereas the 5th rollout took just 6 weeks

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LOWE ‘S CASE STUDY

Industry: Retail

Service Areas: Testing

Topology: Service Bench & ISP managment; PeopleSoft Enterprise – Finance 8.4; AP, GL Modules

Lowe’s Service Platform 1

CLIENT

Lowe’s is a U.S. based chain of retail home improvement and appliance stores.

Lowe’s is pursuing a repair service strategy that controls and actively manages the repair process through third party technicians to drive share gain and protect customers; Partnered with HCL to service its US users.

OBJECTIVES

Test the appliance industry’s leading service scheduling and dispatch tool (Service Bench).

Test OFR Dispatch Program that provide Software solution to reduce the processing time ,to assign an ISP and Improve the ability to provide full scheduling, update and cancellation of a service request along with reduction in current operational cost.

Test the various Integration points of service bench with PeopleSoft 8.4 Account Payable.

THE SOLUTION

Created the test cases specific to OFR Dispatch process to centralize the scheduling of stored products.

Scripts created to test the Repair Services model through the implementation of service scheduling, dispatch and claims management of Appliance Service Providers for the Lowe’s Out for Repair products.

Tested the Integration of PeopleSoft AP with Service Bench to process the payment for Claim Vouchers and to send the Payment update back to Service Bench for all the paid claims.

Created the scripts to test the Lowe’s Imaging system used for archival purpose.

Uploaded more than 1000 test cases in MQC for Testing.

Tested various batch transactions on daily, weekly and monthly basis and published Daily rejected Claim Reports.

Opened a dedicated offshore center for the client at low cost with 24x7 support and global delivery capability

RESULTS / BENEFITS

Reduced operational costs for the client by almost 40% by off shoring various applications.

Provided better service to users byCreating more than 1000 test scenarios to test the core level functionality of Repair service model on time.

Helped the client increase its Customer Satisfaction levelBy building relationships with service providers across the United States to enhance customer satisfaction through the facilitation of service requests

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AN ORACLE CASE STUDY

Industry: Retail

Service Areas: Application Implementation & Post Implementation Support

Topology:PeopleSoft HRMS Payroll 8.8 for North America.

Application Environment: Main Frame and DB2

Lowe’s PeopleSoft Implementation & Support

CLIENT

Lowe’s is a US-based chain of retail home improvement and appliance stores.It is the second-largest hardware chain in the U.S. behind The Home Depot and ahead of Menards

The chain now serves over 14+ million customers a week in its 1,555 stores in every state and Canada

Lowe's Companies, Inc. is 48 on the Fortune 500 list. In the fiscal year 2007 Lowe’s had a sales revenue of $48.3 billion

OBJECTIVES

Implement and enhance Lowe’s PeopleSoft Payroll process in PS HCM version 8.8 and PeopleTools version 8.48 running on mainframe system and DB2 database.

Root cause analysis, solution design & solution implementation to fix their frequently failing batch Jobs(abends) for PS financial.

Monitoring of production batch jobs(24x7 basis)

THE SOLUTION

Implemented PeopleSoft payroll functionality (full & final settlement)(PeopleSoft HRMS 8.8)

Did a Root Cause Analysis to find the reason behind failing Abends Job.

Based on the Root Cause Analysis a solution was developed

This solution design was then implemented.

RESULTS / BENEFITS

The new system helped Lowe’s to be in compliance with the US law(Specially in the states of California and oregon). Thus preventing penalty because of non- payment of full and final settlement amount on the same day

Improved batch processing efficiency by eliminating the root cause of failures

The World’s Largest Dairy Product Exporter

CLIENT

New Zealand’s leading group and the world’s #1 Dairy Product Exporter; Manufactures and markets over 1000 ingredients and products to the global food Industry. Revenue of over NZ $9 Billion

Presence in Australia, Asia, Europe and Asia.

CHALLENGES / OBJECTIVES

The company’s Fiscal year pattern doesn’t represent most accurate financial performance (due to cycle of milk production and sales)

Sri Lanka is one of the most complex Mfg & Distribution business processes among the company’s OpCos; processes were to be streamlined to maximize business gain

Lot Control and adherence to freshness policy

Optimal Product Mix (Demand Fulfillment) Identification considering cost, volume and supply constraints

THE SOLUTION

Change of Fiscal Year for better representation of financial performance

JDE roll-out to Sri Lanka to improve processes, reporting and optimize Supply Chain

Seamless integration between JDE and 3PL for warehouse, sales & purchase transactions

Optimum Product Mix & Delivery Schedule based on JDE SNO

Coverage of 8 countries across the globe 24 x 7 x 365 production support coverage

including support for production schedules Application monitoring and corrective

actions (minor) JD Edwards Configurable Network

Computing (CNC) Administration support Database Administration support

Additional Support Subsidiary System – 3 Development work – FA/GL/Subs Change requests % enhancements Subsidiary interfaces rewriting Business process study for FA Support for Subsidiaries JDE Product Support Support to Asia Pacific and EMEA

RESULTS / BENEFITS

More accurate financial performance as per the new balance date pattern

Operational efficiencies and strategic advantages due to comprehensive JDE rollout

Efficient Lot Control across supply chain and streamlining of warehouse operations

Demand fulfillment and profit maximization

A JD EDWARDS CASE STUDY

Industry: Retail ( CPG)

Service Areas: Country Roll-outs, Enhancements, Maintenance & Support

Topology: JDE World Soft, JDE ERP 8.11, JDE Xe, Oracle 10.7, Oracle DW

Geographical Coverage: New Zealand, Australia, Malaysia, Philippines, Indonesia, UAE, Saudi, Sri Lanka, Thailand

SLA & Key Measurements

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