Sylvia Hubbard 313.289.8614 | @sylviahubbard1 | GitHub: SylviaHubbard1

www.LinkedIn.com/in/SylviaHubbard | sylviahubbard@gmail.com

Tech Skills C#| .NET | HTML | SQL | CSS | PHP |WordPress Frontend | Windows Movie Maker | Social Media Apps/Management Software

Digital Broadcasting Software | Adobe Photoshop | Visual Studio | MS-Access | MS-Excel | MS-Word | MS-Powerpoint| JavaScript | JQuery

Objective: Utilizing my software development, marketing, social media expertise, & other certifications to be an asset. Fast learner,

great customer service skills and team player. Able to teach without being boring, but able adhere to company’s policy and plans.

Education Oct 2016 Grand Circus Detroit Detroit, MI

• ”ExperienceITDetroit .Net Developer Bootcamp - studied backend & frontend software program development, created .ASP MVC apps, worked with APis, Databases setups and created Web Applications from Visual Studios.

1992-1995 Metropolitan University of Tampa Tampa, FL • A.A., Marketing & Management & Minored in Business Education & Commercial Art

1995-Present Various Learning Institutes Detroit, MI • Diploma in Broadcasting (Specs Howard) • Diploma in HTML Basics & Intermediate & Front End Wordpress

• Training in Adobe Programs, Software Management & Certified User for Microsoft Powerpoint, Access, Word & Excel • Customer Service Certification (WCCCD)

Experience

2014 - Present City of Detroit Detroit, Michigan Emergency Dispatch Services Operator for 911 & Telephone Crime Reporting Unit Civilian Officer- Detroit Police Department Customer Service Representative for 311

Take emergency and information calls daily for The Detroit Police Department, Detroit Fire Department, Detroit Emergency Services, Highland Park Emergency & Police Services, Hamtramck Fire Department & The City of Detroit. Handle customer’s problems and direct customers to proper departments on non-emergency issues Trained new EDSO Civilian Officers and assist with Emergency Medical Dispatch, in addition trained 311 & TCRU operators. Handle customer’s problems; facilitate work orders & criminal reports for customers to departments in The City of Detroit and alleviate customers issues

Motorola Contact Center Certified, Lein Certified

Supervisor and Analyst Tested and Certified.

Created Microsoft Access Databases and Excel Spreadsheets for The City of Detroit Police Department Cell Phone and Pager Accounts to help save the department over $15,000 a month. Handled assignment of Cell Phones and Pagers for The City of Detroit Police Department

2013 - 2014 QEK-GM Detroit, Michigan VTC & Family Legacy Coordinator

Provide inbound and outbound customer service for General Motor employees & retirees in the tagging department.

Consistently provide top customer service with employees/retirees. Troubleshoot and resolve complex vehicle status issues and customer complaints. Work with new employees/retirees in the process of tagging a vehicle. Assist customers in verify GM Benefits.

Assist customers and dealers with vehicle purchases, cancellations, vehicle status, pricing and the rules and guidelines of the program and Database Management.

Process new clients in GM’s Family Legacy Program with include verifying official documents and enrolling in GMFamilyFirst.com website.

Train new employees to workflow process and institute new time saving and use of technology

1997 - 1999 Doleman Technologies Detroit, Michigan Administrative Assistant & Temp. Office Manager

Assigned and expedited over 500 dictated reports for The State of Michigan Health Services & private doctor’s office on a daily basis.

Scheduled and trained employees on office and typist positions

Process accounts payable and receivables, while assisting owner of the company with human resource issues.

Experience Founder of Motown Writers Network since 2000, established to educate writers in Metro Detroit & Connect Readers to Michigan Authors

Train businesses & authors how to apply Social Media to practices & teach individuals Internet Marketing for beginners & book publishing

Expert user at Twitter, Facebook, LinkedIn, Twitter, Instagram, Hootsuite, Google+, Amazon, Kindle & YouTube

Podcasting, Social Network Setup, Blog Expertise, Social Media Trainer