resume_susan_nelson
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Susan M Nelson, CSPO818-439-1131
Fifteen years expansive experience in Information Technology, from business systems analysis to enterprise system implementations to overall IT strategic solutioning. Business, vendor, client and off-shore relationship management.
IT Solution Consultant Certified Scrum Master (CSM) SteelBrick Leadership System Gap Analysis
Certified Scrum Product Owner (CSPO)
Enterprise Content Management
Feasibility Studies, ROI, RFP, Cost Benefit Analysis, Proof of Concept, Statements of Work
Long Term Care Professional Systems Analysis Designation Atlassian (Confluence, JIRA) Team Foundation Server
Business Process Management
Insurance Administration Processes and Systems
IT Contract Negotiations Salesforce
ACCOMPLISHMENTS
Led the team that acquired and implemented policy administration system managing a budget of $1+ million
Acquired and implemented enterprise accounting system managing a budget of $1.5+ million
Optimized enterprise operations through implementing business process automation solution managing a budget of $1.5+ million
Consulted with clients to develop and manage annual information technology initiatives. Led the team that implemented these projects, and managed the budget of $1+
Led the effort to acquire and implement a document management system adhering to strict insurance regulatory compliance standards, managing a budget of $500,000+
PROFESSIONAL EXPERIENCECydcor, Agoura Hills CA 11/2014-PresentCydcor is an outsourced sales company that sells consumer products and services with unmatched results to more than 4,000 new customers each business day, globally. (www.cydcor.com)
Senior IT Business Analyst Salesforce implementation and integration analysis SteelBrick CPQ project management, vendor relationship management and business systems
analysis Requirements gathering and documentation for web-based enterprise application
Project Consultant 01/2013-11/2014 Project Management, Business Systems Analysis Information Technology software acquisition consultant
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LifeCare Assurance Company, Woodland Hills CA 03/2001-01/2013LifeCare Assurance Company develops, administers and reinsures long term care insurance joint ventures.
Director, Project Management Office 08/2010-01/2013 Demonstrated process excellence through designing and implementing enterprise Project Management Office,
its team, framework, associated processes, artifacts and events resulting in centralized, organized, profitable project and portfolio management
Governed and led the team that managed high profile IT and business projects and programs Established and maintained lasting, fruitful business critical client relationships
Manager, Systems Analysis and Project Management 07/2006-08/2010 Managed and implanted client company initiatives Evolved formal project management and business systems analysis methodologies creating reliable, effective
processes and streamlined operations Built and mentored a team of eleven Project Managers and Business Systems Analysts
Supervisor, Business Systems Analysis 06/2004-07/2006 Established a communication bridge between IT and the business community to maintain and build upon
operational and system efficiencies to increase company profitability Instituted formal systems analysis methodologies causing smooth communication and efficient resource
utilization Led and developed a team of Business Systems Analysts
Senior Business Systems Analyst 03/2001-06/2004 Introduced formal methodologies for requirements solicitation and documentation resulting in resource
proficiency gains, and increased automation
EDUCATIONBachelor of Arts, Political ScienceCalifornia State University Northridge, CA
Professional Designation, Systems AnalysisUCLA
PROFESSIONAL DEVELOPMENTCertified Scrum Master, CSMScrum Alliance
Certified Scrum Product Owner, CSPOScrum Alliance
Long Term Care Professional, LTCPAHIP
Chair, Operations and Technology Track (20009-2013)Intercompany Long Term Care Insurance Conference
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