Curriculum Vitae

Sunil J. Shah (Msc. IT) Contact No: +91-8128994155 (M)

: +91-9879377855 (M)

Email : sunil.mathrani@gmail.com

Professional Synopsis

A competent professional with 10+ years of experience in the areas of

IT/Network(LAN/WAN) Daily operations including IT Asset & Infrastructure

Management, IT Innovation, IT Compliance & Risk Management, Technical

leadership, Technical support, Project Management, Vendor Management, IT

Procurement, Cost containment / budgeting, Network monitoring , and

Datacenter Management.

Problem-solving skills with the ability to assess needs and define

requirements.

Develop value-added and cost effective technical solutions that streamline and

improve operating efficiencies.

Handling more than 8 engineers in Support environment for providing 24X7

support.

Proficiency in installation, administration, and maintenance of LAN/WAN Networks

Presently associated with Sysnet Technology Global Pvt Ltd. as Team Leader for IT Support and Management for Coca cola Client (HCCBPL) in across

Gujarat / Rajasthan / Madhya Pradesh.

Completed education in MSC IT, Qualified in Cisco and Microsoft, completed

various courses like GLP, GCP, good knowledge of ITIL work process and ISO

270001 work flow.

In last Job rewarded as Excellence award for 2013, accredited many times for

providing output in worst scenario.

Current Job Roles

Team Leader -Sysnet Technology Global Pvt. Ltd. Dec 2013 to Till Dated.

Implement and run operational governance mechanisms to ensure performance

issues are understood and appropriate solutions.

Maintain the ITIL process flow including Incident management, Change

management, Asset management and other ITIL components.

Develop and implement business continuity risk and mitigation plans

Develop and maintain critical relationships with business, vendors, and enterprise

partners

Keep up to date with changes to service offerings, technical capabilities and

regulatory changes and align IT services

Manage IT services commonly associated with infrastructure, end-user and client

domains.

Manage the Team, coordination & escalate for an issue with central team.

Daily Faults report Analysis & reporting.

Assume primary responsibility for the execution and delivery of all IT

infrastructure services all 11 sites.

Lead supplier management for day to day support, SLA monitoring and reporting

Support and facilitate the adoption and expansion of IT best practices

Working as a SPOC (Single Point of Contact) for Client & Customer.

Ensure all relevant IT Compliance.

Technical ownership for location IT Projects, Administration, vendor management

& managing support environment.

Providing Technical Help to L2 Engineer on Highly Escalated Calls / Issue.

Coordination with HO, State & Field Engineers for Part Related Issue.

Analysis of Call Volume, SLA Achievement, New Process Implementation

Attending Rack-Up Meeting Thrice in a week with Open Call Status.

Preparing SLA Report for L2, Under AMC Calls.

Preparing Daily, weekly and Monthly Reports.

Previous Assignments

Sr.IT Officer -Veeda Clinical Research Pvt Ltd. April 2011 to Nov 2013

Job Responsibilities:

IT infrastructure implementation and configuration.

Looking after overall IT Operations Management

Server management, Network management and IT support.

Remote support for minor to major problems which includes server crash,

network breakdown or any other technical issues.

Maintain the SLA and meet the customer expectation.

Active Directory Users, Access Rights, Permissions & User Creation

Daily Faults report Analysis & reporting to COO directly.

Exchange Server 2003 / 2007 Administration & Maintenance

Installation of New customized PCs and servers.

Maintain the ITIL process flow including Incident management, Change

management, Asset management and other ITIL components.

Installation & Configuration of Windows 2003-08 Server and workstation

Faults management

Networking, LAN, WAN and infrastructure support in Global Veeda Offices.

Ensure all Veeda Offices are connected & maximum up time.

Vendor co-ordination, support and installation of equipments.

Ensure all Remote users globally getting support on time from ICT.

Working in accordance of agreed SLA, minimizing the faults by preventive

maintenance.

CCTV Camera Management and Backup of the CCTV Camera from DVR and

Archiving.

Printer Management with help of Third Party Utility.

Achievements:-

“Excellence Award” for the Year 2012-2013 from Veeda Clinical Research Pvt

Ltd.

Previous Assignments

Sr. Support Executive - Silvertouch Technology Ltd. CMMI level-3. Sep 2009 to

April 2011.

Job Responsibilities:

Configuration and maintain the Cisco Routers, layer2 switches and layer 3

Switches, wireless access point.

Implemented network applications and system software, assisted with network

planning activities and maintained network documentation.

Configuration and maintain of lease line, Troubleshoot of lease line modems.

Desktop Support (SAP, Antivirus, IP Msg, MSOffice2003, MSOffice2007)

User Creation in Active Directory and configuration same in user PC.

Creation & Troubleshooting of Microsoft Outlook & Outlook Express, Thunder Bird

with Users Profile.

Loading different type of Operating Systems (WinXP,WinVista,Win2000,win

2003,Win2008).

Installation of Antivirus Systems And Removal of Virus on detection

Configuration of Internet.

Troubleshooting Basic LAN Issues and coordinating with Vendor.

Maintaining Sites Unblock and Block in Sonic Wall.

Handling Hardware Issues (Installation and Troubleshooting)

Maintaining Hardware Inventory,.

Assigning Users Rights on 15 Printers (5 Network Printer)

Performing operating systems installation, upgrade, applying patches.

Providing Technical Support and Software to remote locations in all over

Gujarat region.

In charge Of Local Helpdesk Of SilveTouch Technologies Ltd and Semaphore-

software ltd.

Maintaining Day to Day Call in online Call Management System.

Configured & administered network printer on Windows NT and Windows 2000.

Client Assignment: Interactive Manpower Solution Pvt Ltd. (IMS)

ISMS-27000 CERTIFICATION:-

Analyzing scope of the ISMS-27000 for our client (IMS PEOPLE).

Analyzing procedures and controls in support of the ISMS-27000.

Designing description of the risk assessment methodology.

Handling the risk assessment report.

Designing the risk treatment plan.

Documenting procedures needed by the organization to ensure the effective

planning, operation and control of its information security process and describe

how to measure effectiveness of controls.

Achievements

“Best Helpdesk Eng. Award” from Silvertouch Technologies Ltd in 2009-

2010.

Previous Assignments

IT Executive Engineer -Reliance Info solution Pvt Ltd. March 2007 to August

2009. (Reliance Industries Ltd.)

Job Responsibilities:

Setup the IT infrastructure Rollout as per Retail business requirement for Fresh

stores Distribution center (DC), Hyper/Minihyper. Design and implements the

Network connectivity (LAN/WAN).

Looking after overall IT Operations Management for Gujarat Fresh stores,

Hyper/Minihyper & also providing Level Two Support.

Managing IT Helpdesk for Fresh stores, Hyper/Minihyper and DC Calls & Other

Reliance Retail Formats.

Vendor management.

Managing overall 8 project in Retail Business.

Desktop Support (SAP, Lotus Notes, Antivirus, Auto cad, Thunderbird(Z mail), IP

Msg, MSOffice, & Reliance Web portals

Documentation and Reports for IT Assets Tracking, Inventory, Vendor Support,

Material In/Out, Escalation Matrix, Asset Handover Reports.

Daily & Monthly Call log Reports

PE's(Plan Event ) and Down time for any critical updates & troubleshooting

Installation and maintenance of P.O.S.(Point of sale) System using Wincore

Hardware and Retalix Software for Reliance Retail Business.

Installation and maintenance of Barcode printers (Zebra z4M, S4M, Z6M) and

Multifunction Printers for Retail Business.

Organized and operated the frontline IT Service Desk, receiving and relaying all

inbound Outbound issues via e-mail, phone, and in-person inquiries.

Design and maintenance of Server Room and UPS Room

Networking Skills:-

Configuration and maintain the Cisco Routers, layer2 switches and layer 3

Switches, wireless access point.

Configuration and troubleshoot of PDA (Personal Digital Assistance/mobile

computing device).

Working experience on structured cabling and Ethernet Technology

Configuration and maintain of lease line ,Troubleshoot of lease line modems,

Working knowledge of Installation and operation of VSAT Connectivity

Monitored data communications lines to remote locations.

Implemented network applications and system software, assisted with network

planning activities and maintained network documentation.

Evaluated network hardware and software.

Previous Assignments

Technical Support Engineer: Microlink Solutions Pvt. Ltd. Ahmedabad.

July 2005-March2007.

Job Responsibilities:-

Worked on Reliance Petroleum Ltd. connectivity project, This is the first project

ever in India to make fully automated petrol pumps

To make system connectivity with the devices like Fuel server, Back office server,

MOXA devices and wireless connectivity with Mumbai office server through VSAT.

Also HHT terminals wireless connectivity with the server through Cisco

AIRONET1200 Access Point.

Switch hardening, Mac-address binding on each port

Configuration of ROSS server and NCR server

Skills in administering LAN and WAN applications including, TCP/IP, Ethernet.

Perform installation of Cisco manageable switches and Cisco routers. Along with

troubleshooting of computer networks and related equipments.

All types of responsibility of network Problems.

Achievements

“Best Field Resource Eng. Award” from Microlink solution Pvt LTD in

2006-2007.

AREA OF INTEREST

. Technical Coordinator. Team Leader.

Network / Server and Desktop Administrator.

Qualified

CCNA (Cisco Certified Network Associate) from Attila Technology Ltd .

Personal Details

Name : Sunil Shah.

Date of Birth : 19th April, 1982

Marital status : Married

Language Known : English, Hindi, Gujarati.

References : Available upon request

Sunil Shah