DAVID L. STOUT503.621.7750 • davidlstout@gmail.com

QUALIFICATIONS SUMMARY

I am an enthusiastic sales professional, empathetic collaborator and team-first leader providing exceptional customer service, developing best practices and consistently exceed targets. I am looking forward to making a significant contribution in a sales position with Cat Peterson that calls for the unique blend of interpersonal skills, education and experience I provide. 

► Sales: Persuasive communicator adept at identifying opportunities, overcoming objections, building relationships, and surpassing objectives. A consultative style and relatable personality allows me to candidly talk with people, establishing a long-term, loyal customer base. Comprehensive product knowledge helps convey the benefits, educate clients and generate customer interest.

► Communication: Logically explaining problems, identifying solutions, and procedures helps me communicate successfully with all organizational levels, connect with stakeholder’s, and build mutually beneficial relationships. A consultative style, proven reliability and relatable personality allow me to candidly talk with people, establishing a loyal customer base and transforming lead generation into a successful referral only network.

► Continuous Process Improvement: Highly critical thinker with demonstrated ability to utilize data, analysis, and a team approach to drive organizational improvements and implementation of best practices. Efficiently compile and analyze data, scrutinizing and identifying market opportunities, effectively communicating results across all mediums. Innate ability to ascertain all aspects of design, production & delivery of end product.

EDUCATIONAL BACKGROUND

Master of Business Administration in Finance & Management, 2009PORTLAND STATE UNIVERSITY, Portland, Oregon

Bachelor of Science in Finance & Computer Information Technology, 2002UNIVERSITY OF OREGON, Eugene, Oregon

PROFESSIONAL EXPERIENCE

MAMA MIA TRATTORIA, Portland, OregonRestaurant Operations Consultant (7/2015 – 4/2016)Related Skills: Process Improvement, Pricing, Restaurant Performance Metrics.Hired to assess incumbent production methods, create best practices and implement changes during complete kitchen staff overhaul. Worked with Head Chef and FOH manager to maximize the efficiency of a limited size kitchen, eliminating

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redundancies. Redesigned menu with an emphasis on streamlining prep, decreasing costs and maximizing staff efficiency. Met with suppliers to define expected quality and deliveries. OREGON DEPARTMENT OF TRANSPORTATION, DMV, Beaverton, OregonTransportation Service Representative (9/2013 – 11/2014)Related Skills: Customer Service, Interpersonal Skills, Continuous Process

Improvement, Policy Interpretation, Data Entry, Troubleshooting, Cash Transactions

Interacted directly with customers. Simultaneously provided information, process transactions, give directions, perform tests, and enter data while managing the diverse personalities of the public. Accurately document transactions and administered all DMV tests. Act as office representative of the SEIU Union, handling grievances and discipline arbitration. Interpret, verify, and communicate accuracy of contracts and policies.

Developed office-wide method to streamline customer care; shortened wait time from >40 to <15 minutes; increased office transactions from 600 to 750+/day.

Helped Beaverton office attain the highest customer service ratings in the state (as determined by customers) and officially commended for initiative, enthusiasm, positivity, and passionate customer focus.

MCMENAMIN’S PUBS & BREWERIES, Hillsboro, OregonAssistant Manager / Head Caterer (3/2010 – 8/2013)Related Skills: Supervision, Event Management, Customer Service, Vendor Relations,

Team Building, Design & Presentation, Budgeting & Cost Control, SchedulingSupervised 40 employees during event creation, design, presentation, setup and delivery. Developed, implemented and trained staff on best production practices to maintain quality assurance for continued success. Scheduled multiple teams tasked to simultaneous events. Fostered creativity and growth by encouraging staff to create and present new catering menu ideas. Collaborated with customer to coordinate event details and certify satisfaction. Met with suppliers to define expected quality.

Extracted production & sales data, identified top workers and cut production & delivery time by 50%, facilitating more events within a limited number of venues.

COUNTRY FINANCIAL, Eugene, OregonFinancial Advisor (11/2002 – 5/2004 & 7/2005 – 10/2006)Related Skills: Customer Service, Interpersonal, Financial Planning, Presentation,

Policy InterpretationInitiated customer relationships through diverse prospecting and networking techniques. Aligned with clients to assess financial needs and goals. Presented options, implemented solutions, and monitored investment performance. Presented product portfolio to groups by systematically outlining process and benefits. Utilized

specialty sales skills of coworkers to cross sell existing books and increase business for all.

Top 15 agent in West Coast region & Runner-up for Rookie of the Year.

SECRET HOUSE VINEYARDS, Veneta, OregonEvent / Project Manager (1/2000 – 1/2007)Related Skills: Event Mgmt, Customer/Vendor Relations, Leadership, Revenue Generation, Crowd Mgmt

Guided 50 employees through successful execution of live concert events and management of 3000 concert attendees. Oversaw entertainment, food, drink safety and security. Ensured site was setup, operational and safe. Managed activities of multiple beer gardens, food carts, wine tasting room, ticket booths, and the comfort of the artists.