Stephen P. Massey812 S. Center Street, Plano, IL 60545 (630) 862-6665 spmassey@aol.com

Experience

June 2012 - Current Ford Motor Company Allen Park, MI

Technical Service Engineering For North America/Middle East – Gasoline Engine Specialist Provide expert technical assistance to Ford dealership technicians across North America and parts

of the Middle East. Accurately document all communications between the Technical Assistance Center and Ford

Trained technicians. Track, analyze, and document vehicle concerns and trending issues. Maintain an accurate and up to date knowledge of Ford vehicles and technologies.

August 2009 - August 2011

Blain’s Farm and Fleet Montgomery, IL

Service Technician/ Tire Desk Specialist Responsible to write service orders Communicate with customers and explain repairs that may be required. Provide professional advisement on tires and repairs. Perform repairs on customer vehicles. (i.e. Alignments, brakes, suspension, front end repairs) Maintain Shop utilities (i.e. Air compressor, heating/AC) Ensure that all equipment and the facilities themselves are in working order Provide excellent customer service

March 2008 - July 2009 Sears Automotive Aurora, IL

Service Technician/ Auto-Center Sales Communicate with customers about any concerns, problems, or questions they might have. Responsible to write service orders. Maintain shop utilities. (i.e. Air compressors, heating A/C) Perform basic maintenance on customer vehicles. Create an excellent customer experience.

Education

Graduation Date: May 2012

Southern Illinois University Carbondale, IL

B.A.S. Automotive Technology

Graduation Date: May 2010

Waubonsee Community College Sugar Grove, IL

A.A.S. Automotive Technology