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[email protected] (312) 375-4960 chappeople.com/resume
Christian Chapman
INSTRUCTIONAL DESIGNER
RESUME
[email protected] (312) 375-4960 cdchap
work experience
Instructional Designer (contract)Identified a performance and knowledge gap related to the duties a new manager has to perform to close the restaurant and complete necessary closing reports. Designed and developed an eLearning course that addressed the gap and resulted in reduced training cost, increased manager efficiency, and improved manager performance. As a result of my training course, reviews of new managers closing du-ties went from inconsistent to meeting expectations.
Director of Inventory & POS SystemsCreated new policies and procedures relating to inventory and acted as change agent during their implementation. Created training program to teach POS system.The effective transition resulted in a company-wide reduction in product waste, increased accuracy, and more reliable tracking.Annual savings as a result of these efforts projected at $80,000 compa-ny-wide.
Rockit Ranch Productions May 2015 - August 2015
April 2011 - December 2012Big Onion Tavern Group
Graphic Designer (freelance)Working with the owner to create a brand identity for a new business that includes the logo, visual aesthetics, and brand guidelines.Contract also includes front end web development and website/UI design.
Steele Speech & Language April 2016 - CurrentInstructional Designer/ Restau-rant Manager with over 8 years of experience. Professional, creative, and versatile team member of established and new organiza-tions. Proven skills in instructional design, e-learning, training, hu-man resources, customer service, inventory and point of sale sys-tem management. Able to provide employers with dedicated, reliable service and problem solving.
summary
educationNortheastern Illinois University
September 2013 - August 2015
BA, Human Resources Develop-ment
Used learning principles and the ADDIE model to produce an instructor led training session to introduce a new product and its use to employees.
Training included instructor guide, script, and materials needed to complete the training.
[email protected] (312) 375-4960 chappeople.com/resume
notes:
Christian Chapman Instructional Designer
[email protected] (312) 375-4960 cdchap
General ManagerLead instructor for all incoming managers as the company opened new locations. As a result of improved orientation, restaurant management training, and leadership development, turnover of new managers de-creased 20% and turnover of current managers decreased 30%.Designed a training course and trained the front of the house staff for the grand opening of a restaurant. Other responsibilities included reporting, marketing, projections, sched-uling, and purchasing.
April 2006 - October 2010The Cubby Bear
ManagerHuman resources manager responsible for payroll, conflict resolution, and orientation and training of new staff.Oversaw logistics of full venue for nightly concerts and events. Created and conducted customer service training workshops.
work experienceApril 2011 - December 2012Big Onion Tavern Group
July 2013 - August 2015Whole Foods Market
Team MemberAs a part-time employee while attending college.
skillsCaptivate, Articulate Storyline, Illustrator, Photoshop, After Ef-fects, InDesign, HTML5, CSS3, Microsoft Office Suite