DENISE N. JOHNSON2849 Humberside Court, Waldorf, MD 20602

Phone: 202-696-2927Email: dnataliej@gmail.com or dajdnj@hotmail.com

OBJECTIVE:To secure a position with an organization that will afford me the opportunity to apply my project and people leadership skills and my background as a Quality Assurance professional and also challenge me to acquire new skill sets.

EDUCATION:Booz Allen Hamilton: Agile Fundamentals (IC Agile Certified Professional) – June 2015ESI International/GW University: Associate’s Certificate in Business Analysis – May 2014Learning Tree: Software Quality Assurance – May, 2006Booz Allen Hamilton: Process Engineering Boot Camp – February 2006Learning Tree: Intro to Software Engineering – September, 2005Booz Allen Hamilton: Systems Engineering Boot Camp – October, 2005Learning Tree: Microsoft Certified Systems Administrator – March, 2004Anne Arundel Community College – September, 2001 – April, 2002Montgomery Community College – September, 1994 – June, 1996

COMPETENCIES Process Improvement/CMMI Compliance (10

yrs.) Quality Assurance (11 yrs.)

Project Management & Control (4 yrs.) Risk Management (1 yr.)

PMO Support (6 yrs.) Configuration Management (2 yr.)

TECHNOLOGIES UTILIZED:Microsoft Office Suite (15 yrs.), Atlassian JIRA (6 mths), HP Quality Center (2 yrs.), Borland Caliber (2 yrs.), Serena Dimensions (2 yrs.), RequisitePro (1 yr.), Rational ClearCase/ClearQuest (1 yr.), SharePoint (4 yrs.)

CLEARANCES: IRS Public Trust - Staff-like Access (Full Background Investigations with Drug Screen) TS/SCI/Full Scope Poly

PROFESSIONAL AFFILIATIONS/AWARDS:Affiliation Microsoft Certified Professional Team Appreciation Award, 2005, 2006, 2007, 2010

FOREIGN LANGUAGE PROFICIENCY:N/A

SUMMARY OF EXPERIENCE:Ten years of experience in Quality Assurance, with additional experience in Program Management Office Support, Configuration Management, Process Improvement and Implementation.  I offer experience

supporting federal clients with extensive Quality Assurance support and leadership, and the ability to quickly pick up new skills and address issues.  Collaborative team player with a tireless work ethic, an aptitude for learning new technologies and skills, and proven ability to multitask while remaining committed to quality and client service. The past year has been spent heading up the Quality Assurance program for an Army project where I served as the sole point of contact for all things process related. Previously, I spent 2 years lending my knowledge to PMO support in the role of Quality Assurance Team Lead where I was afforded the opportunity to manage a small team and also led the Quality Assurance program. I spent one year performing PMO support duties, in the roles of Asset Tracking Task Lead, and Collections Task Lead, where I had the opportunity to begin focusing on project management activities. Prior to my role as Asset Tracking Task Lead and Collections Task Lead, I supported the PMO for an Air Force program in different roles, which included Configuration Management Analyst, Risk Manager, and Process Lead. I also spent over five years of my career supporting multiple projects as a Quality Assurance Manager where my focus was review, auditing and project CMMI assessment preparation. Prior to that, I supported several other projects in roles such as Process Engineer, Analyst and Jr. Systems Administrator. During my time with Booz Allen Hamilton, I have had the opportunity to support several projects in different capacities and have worked with many different technologies.

EMPLOYMENT HISTORY: Booz Allen Hamilton 2013 – Present Associate/Quality Assurance Team Lead

Booz Allen Hamilton 2012 – 2013 Associate/Task Lead/PMO Support

Booz Allen Hamilton 2011 – 2012 Associate/CM Analyst/IT PMO Support

Booz Allen Hamilton 2005 – 2011 Senior Consultant/Quality Assurance Manager

Booz Allen Hamilton 2003 – 2005 Consultant/ Process Engineer

Booz Allen Hamilton 2000 – 2002 Administrative Assistant

SPECIFIC ASSIGNMENTS:

December 2015 – Present Role: Quality Assurance Manager/PMO SupportClient: Integrated Personnel and Pay System – Army (IPPS-A)

Manage and provide oversight and guidance for QA activities/tasks Provide objective analysis and assessment of process and product standards defined within the

Army’s regulations and policies Facilitate the development of plans, processes and procedures through QA reviews Provide timely, quality status feedback to management and affected personnel Provide direction, guidance, and enforcement of established processes and workflows Oversee the System Integrator’s QA/Metrics program Work with Risk Manager to identify candidate risks and lessons learned as a means to track and

implement corrective actions and process improvements Conduct audits and reviews, and provide recommendations based on results Maintain and provide program documentation templates Identify documentation and process deficiencies Facilitate stakeholder survey activities Brief management on Stakeholder concerns, trends throughout the development lifecycle Serve as a Performance Monitor, conducting interviews to determine the level of performance by

the System Integrator Provide monthly status to management on QA activities/tasks

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December 2013 – December 2015 Role: Quality Assurance Team LeadClient: Alcohol Tax and Trade Bureau (TTB) Office of the Chief Information Officer

Manage and provide oversight and guidance to QA team consisting of a Configuration Manager and IV&V Manager

Manage workload for each team member under the QA program Provide input to monthly service reports and software bi-weekly meetings Work with software, security, and infrastructure managers, client, senior management, and

contractors to support the Systems Development Life Cycle (SDLC) processes and other governing processes

Provide direction, guidance, and enforcement of established processes and workflows Manage SW Development tools and provide oversight for tools modernization effort Coordinate cross-functional QA requirements with Infrastructure and Software Teams Oversee Infrastructure and Software Baseline initiative from a process and documentation

perspective Identify process improvements across the enterprise by objectively identifying problems that

require corrective action Lead/Facilitate the Process Improvement Working Group meetings Facilitate enterprise wide meetings to include the clients and other relevant stakeholders Participate in TTB Leads meetings Effectively manage the team through periods of staff turnover by mentoring and training new

team members as they are transitioned onto the TTB project Participate in/conduct candidate interviews in an effort to build and retain the relevance of the

TTB Quality Assurance Team Contribute to and facilitate TTB SDLC/QA team training for new projects and new Project

Managers both internal and external to TTB Conduct document/process reviews and audits to ensure that all systems’ work products and

documentation that are to be delivered, conform to client documented processes, established standards and procedures

Develop and maintain QA documentation that results in delivery of quality products and/or services to clients

Assist with management of Software Baselines within the parameters of established baseline processes and procedures

April 2013 - September 2013 Role: Asset Tracking Task Lead & Scheduling/Customer Service Task LeadClient: Internal Revenue Service

Asset Tracking Task Lead directing and overseeing a team of ten sub-contractors Ensure that daily interaction with IRS employees is consistent with the process and standards set

forth by the client and PMO Daily data manipulation to ensure that the right information is provided to the team to perform

their daily tasks Draft and distribute daily call lists and call scripts Gather and report daily statistics to be shared with the client Deputy Task Lead for the Windows 7 scheduling/customer service team Work with scheduling/customer service team to resolve issues and concerns expressed by IRS

employees as they transition from Windows XP to Windows 7 Mentors team on client communication and interpersonal communications Set clear expectations to the team, manages and proactively communicates task status, issues and

risks to both external and internal stakeholders Assist with the synchronization of efforts of major initiatives involving multiple work streams and

departments within the Windows 7 project

September 2012 – April 2013

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Role: Collections Task LeadClient: Internal Revenue Service

Manage a team of 5 sub-contractors responsible for contacting customers to assist them with setting up Windows 7 eligibility reviews

Gather and analyze data used to contact customers on a daily basis to set up appointments for the Windows 7 migration

Serve as Quality Control lead working with Hewlett Packard (HP) migration team to ensure migration processes have been documented, implemented and are being followed by all technicians during the migration process

Report daily call statistics to client during daily checkpoint meetings with the Windows 7 integration team

August 2010 – September 2012 Role: CM Analyst/IT PMO Support (Quality Assurance/Risk Management Task Lead)Client: Air Force Office of the Civil Engineer

Point of contact for the Program Management Environment (PME) as well as installation and configuration of the Rational Tools Suite (RequisitePro, ClearCase, ClearQuest) when new team members require account setup and access

Maintained project’s document repository, ensuring that all documents were version controlled and managed in accordance with the documented Configuration Management process and the Configuration Item and Data Item (CI/DI) list

Prepared for Engineering Review Board (ERB) meetings by gathering and distributing all read ahead materials to ERB members

Facilitated ERB meetings and also assisted with the management of the project’s change control process using Rational ClearQuest

Worked closely with project team leads to perform Quality Assurance reviews of all work products and deliverables that were developed

Provided review feedback based on document templates, checklists and processes that she worked to implement

Responsible for gathering, submitting, updating and monitoring risks once they were identified by project team

Created a peer review process for all work products and deliverables which was implemented across all project work streams

April 2010 – July 2010 Role: Deputy Project ManagerClient: Department of Energy

Managed a team of four team members Solicited feedback from team members for status reporting Facilitated weekly and bi-weekly status meetings with Senior Management Updated project schedule and ensured that all scheduled activities were communicated with the

implementation team Created presentations, assisted with development of project plans and reviewed all deliverables

before they were presented to the client Instrumental in assisting with focus group sessions and demonstrations of possible tools to be used

as the Document Management System

September 2005 – March 2010 Role: Quality Assurance ManagerClient(s): Internal Revenue Service (IRS) Criminal Investigation (CI) Division; Environmental Protection Agency; Department of Treasury (Office of the Comptroller of the Currency); Food and Drug Administration

Assessed compliance with SEI Capability Maturity Model Integration and Booz Allen’s standard processes

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Conducted product and process audits of the projects’ practices to identify areas where team operations needed improvement

Reviewed all plans and client deliverables to ensure optimum project performance Set up and maintained quality procedures Scheduled and performed process/product audits by conducting interviews with project team

members to ensure process understanding across all work streams Generated audit non-compliance reports and presented findings to team leads and senior

management Monitored and advised on the performance of the quality management system, produced data and

reported on performance Reviewed customer requirements and ensured that they were met Monitored non-compliance findings to closure using the Organization’s Management Portal Served as the process coach to project team members in all phases of the systems development

lifecycle and assisted with preparing them for Standard CMMI Appraisal Method for Process Improvement (SCAMPI) participation

August 2004 – September 2005 Role: Process EngineerClient: Classified

Assisted project with developing plans and implementation of the organizational process improvement based on a thorough understanding of the applicable process models such as CMM and CMMI (Capability Maturity Model and Capability Maturity Model Integrated)

Established, maintained and provided input in support of the organization’s process improvement plans

Scheduled and assisted with war rooms, and debriefs based on project assessment results Supported the E-Space program as one of the systems administrators for the Process Director tool,

which stored the organizational standard and project specific processes Trained as an Adjunct Instructor for the Center of Performance Excellence Trained project team members on the use and navigation of the tools used to store process

documentation

October 2002 – July 2004 Role: Researcher/Jr. Systems AdministratorClient: Classified

Assisted with extensive data gathering, research and some analysis Generated reports from research activities Assisted with reviewing, editing and formatting proposal documentation, deliverable reports,

briefings and other client related documentation Developed product recommendations upon completion of research and data analysis by submitting

reports based on findings Provided administrative support by updating the project laboratory systems Served as the Jr. Systems Administrator for the project’s data-mining server Analyzed facial recognition technologies, system algorithms, design implementations, hardware,

technical system requirements and deployment information

Facilitated testing activities and collected data based on test results

Entered data into the project’s system and performed data analysis to ensure that all data collection done by the team was consistent with the test procedures and outline process improvements

October 2000 – October 2002 Role: Administrative AssistantClient: Booz Allen Hamilton Senior Staff and Client Staff

Supported five senior level staff and over one hundred and fifty consultants

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Ensured quality work and client satisfaction by communicating daily with managers and team members

Maintained and coordinated calendars for three Senior Associates and two Principals Set appointments and arranged travel for senior level staff and partners Maintained weekly inventory of supplies, other materials and computer equipment for three

technology groups Served as the point of contact for new hires regarding nameplates, business cards, office set-up

and other basic needs one they joined the firm Worked closely with the business operations manager to re-organize and assign office space Managed the Microsoft software library and literature library Created and maintained a master filing system which consisted of all personnel related forms,

purchase orders, timesheets, expense reports and other sensitive employee documentation Compiled monthly reports for each technology group Created and edited executive memos, presentations, deliverable reports, briefings, proposals and

other client related documentation Worked on contract and proposal deliverables Other basic duties included copying, faxing, filing, processing paperwork, answering the

telephone, sending group correspondence and formatting employee resumes

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