Angela B. Allen

106 Live Oak Court Greenwood, SC 29649 (864) 993-7958 allen.angela.b@gmail.com

SUMMARY OF QUALIFICATIONS

Polished professional with experience in supply, demand and support processes. Extensive knowledge in human resources, supply chain and inventory management, cost savings project leadership and ERP/MRP systems implementations. Proven ability to effectively communicate with corporate executives, customers and vendors at all levels.

CORE COMPETENCIES

Cost Savings Decision Making

Project Leadership

Learning on the Fly Analytical Thinking

Innovation Management

Business Acumen Results Orientation Managerial Courage

PROFESSIONAL EXPERIENCE Sykes Enterprises, Inc. Greenwood, South Carolina HR Recruiter June 2015 – Present

Responsible for talent acquisition and hiring coordination for the Greenwood, SC, site within a global network of customer contact management services in the business process outsourcing (BPO) arena. Primary duties include working with media outlets, government agencies and local learning institutions to promote open positions and hiring events; conducting preliminary screening of all candidates; interviewing and making final hiring decisions; coordinating the new hire onboarding and drug screening processes; spearheading public relations efforts, including social media and community sponsorships; and managing job fairs and area hiring events. Manage monthly applicant flow of 300+ candidates to meet average hiring rates of 75 – 100 positions filled and onboarded per month. Developed and implemented the Sykes Pride campaign and employee feedback mechanisms to increase retention and rebrand the reputation of Sykes in the Greenwood area. Served as the company liaison for Relay for Life and other community events.

Capsugel Manufacturing, Inc. Greenwood, South Carolina Positions Listed Below May 1999 – March 2015

Licaps Services Leader January 2010 – March 2015

Managed purchasing, distribution, planning, scheduling and inventory management activities for contract packaging of pharmaceuticals and dietary supplements. Reduced total cost of packaging components by 14% from previous year through vendor negotiations and performance management. Developed business analysis reports in Cognos and maintained SharePoint data system to support sales and operations planning. Troubleshot business processes to streamline activities for increased profitability and improved lead times. Consulted customers on development of new bottled and blister-packed products. Led division of approximately 50 colleagues in design, development, data conversion and testing phases of SAP ERP system implementation under direction of corporate IT. Scope of work included M, PP, PP-PI, QA, SD, WM, Classification modules plus customized operations scans.

Licaps Operations Specialist April 2005 – January 2010

Coordinated supply chain activities for a contract manufacturer of dietary supplements from customer order entry through release of batch to production. Led department in the implementation of the Protean business operating system to facilitate significant business improvements and increased efficiency via process automation from a manual Excel-based environment. Worked closely with customer service and field sales representatives as well as outside customers to drive revenue growth.

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PROFESSIONAL EXPERIENCE (CONTINUED)

Human Resources Generalist July 1999 – May 2005

Administered functions pertaining to hiring, new hire onboarding, benefits administration, terminations, communications, compensation planning, incentive pay program development and processing, and operating system setup and maintenance. Supervised Communications Assistant intern position and led periodic update meetings of approximately 650 colleagues. Additional responsibilities included representing colleague interests through merger-related activities, preparation and communication of the Affirmative Action Plan, and development, implementation and training of PeopleSoft personnel management tool.

Communications Coordinator May 1999 – July 1999

Managed Human Resources function of inter-office and community communications for manufacturing facility of over 650 colleagues. Accomplishments included enhancing communications strategy by streamlining high volumes of facility announcements into weekly newsletters and creating initial layout and maintenance schedule for intranet sites.

Healthy Weigh of South Carolina Greenwood, South Carolina Greenwood Center Manager February 1999 – April 1999

Responsible for maintaining high level of active weight management clientele while managing all areas of the Greenwood center. Projected monthly revenues and assessed varying demands of the center inventory and personnel on a weekly basis. Managed eight direct reports and led weekly group meetings of approximately twenty clients. Successfully met monthly revenue goals, which had not been achieved during any of the prior six months.

MAU, Inc. Anderson, South Carolina Staffing Specialist May 1998 – February 1999

Participated in all aspects of Human Resource Management from the initial applicant screening process through job hiring and ultimate termination. Staffed industrial, clerical and professional positions for clients including BASF, Autecs, Robert Bosch Corporation and Plastic Omnium Corporation, as well as others in the Anderson, Belton and Hartwell areas. Responsible for increasing sales potential through successfully managing internal relationships with clientele.

EDUCATION AND CERTIFICATIONS

Penn State SMEAL Business College University Park, Pennsylvania Certificate, Managing Effective Supply Chains May 2005

American Society for Quality Milwaukee, Wisconsin Certified Quality Engineer December 2003

Clemson University Calhoun Honors College Clemson, South Carolina B.S., Management: Human Resources May 1998 Cum Laude

COMMUNITY AFFILIATIONS

Brewer Middle School PTSO – Board Member, 2014-15 President Workforce Development Council – Board Member

Greenwood Literacy Council – Board Member, Secretary United Way Campaign – 1999 Loaned Executive Leadership Greenwood – Graduate