JACQUELINE SMITH 10101 S. 1st Street #229 │ Austin, TX 78748

(262) 716-6946 │ smith.jacqueline88@gmail.com

ADMINISTRATIVE PROFESSIONAL Accounts Payable Specialist | Database Management

Dynamic, versatile professional with years of experience in all aspects of office administration. Works with a high level of multicultural awareness and adaptability. Proven ability to form strategic business   relationships with vendors and clients, collaborate effectively with staff, and successfully implement and oversee complex projects. Distinguished for team-building skills and an expert at implementing processes that improve efficiency.

▪ Customer Service ▪ Problem Solving ▪ Database Management ▪ Website Management

▪ Fluent Spanish & English ▪ Staff & Volunteer Training & Management ▪ Process Improvement & Efficiency ▪ AviMark, PetPal, VetBlue

▪ Organization and Innovation ▪ Accuracy & Attention to Detail ▪ QuickBooks & Strong MS Excel ▪ My Vet Direct - Online Pharmacy

PROFESSIONAL EXPERIENCE

EMANCIPET, Austin, TX 2013 - Present Accounts Payable Specialist/Database Administrator, 2015 - Present

▪ Review all invoices for appropriate documentation and approval prior to payment. ▪ Compile, process, and maintain accounts payable records. ▪ Charge expenses to accounts by analyzing invoice reports, coding invoices, and recording entries

using QuickBooks and Excel. ▪ Pay vendors, schedule and prepare checks, resolve invoice discrepancies, and maintain records. ▪ Manage and develop strong relationships with all company vendors, including Patterson

Veterinary, Zoetis, Henry Schein, and Bayer, Interactive Intelligence, Found Animals, Knight Office Solutions, FirmCloud, Great America Financial Service, and Time Warner.

▪ Lead process of merging with another non-profit clinic in Austin, including merging systems and accounts, closing some accounts, and updating or set up new accounts as a result of merger.

Bilingual Resource Specialist, 2013 - 2015

▪ Served as bilingual customer service representative, supporting clients and staff in English and Spanish.

▪ Reduced overhead by taking on more responsibility with creative and administrative projects and by identifying and addressing chronic customer service issues.

▪ Created and managed complex appointment setting and maintained records in MS Excel and company medical database. Managed scheduling for six clinics throughout Texas. Scheduled surgeries for multiple surgeons and booked operating rooms. Created new system of communicating with clients efficiently and effectively.

▪ Developed and implemented specific email and online chat templates for appointment setting, pet health questions and answers, pre-operation instructions, post-op instructions and created all templates specific to each clinic, continually growing and improving system.

▪ Translated all templates and documents, in addition to translating documents for lead veterinarian, company website, and phone tree system.

▪ Interpreted emergency calls between clients and veterinarians.

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PAWS SHELTER AND HUMANE SOCIETY, Kyle, TX 2010 - 2012 Lead Adoption Counselor

▪ Created Spanish and English adoption packet and applications, and conducted all adoptions for Spanish speakers.

▪ Screened applicants and coordinated both phone and in person interviews. ▪ Trained, coached and managed all adoption counselors. ▪ Created highly organized and effective filing system for adoption applications, handouts, and

shelter animal files. ▪ Made final decision for staff in difficult adoption cases. ▪ Managed volunteer and community service workers, up to ten people daily and groups of eight or

more on volunteer orientation days. ▪ Managed volunteers, foster parents, and community service workers, including scheduling,

conducting orientation, and providing feedback about performance. ▪ Led tour groups and educated community about organization functions and general animal care. ▪ Earned management trust by serving as key holder, responsibly opening and closing shelter. ▪ Developed filing system and managed company database, resulting in increased organizational

efficiency and productivity. UNIVERSITY OF WISCONSIN LA CROSSE, La Crosse, WI 2007 - 2010 Administrative Assistant

▪ Created and maintained record system and filed history of all university student organizations. ▪ Organized forms, made photocopies, and prepared correspondence and reports. ▪ Quickly and accurately processed travel expenses and reimbursements.

EDUCATION

BA, Sociology and Women’s, Gender, and Sexuality Studies, University of Wisconsin, La Crosse, WI 2010