129 Steven Court Taylorsville, KY 40071

E-mail: mikenhope103@myway.com Phone: 502-551-5431

Hope PierceSummary An analytical, organized, results driven individual who excels at challenging and

complex situations. Able to draw upon a diverse background of experience to evaluate, plan and communicate in many environments and with a wide array of personalities.

Work Experience

July 2000 to present Bachman Auto Group Louisville, KYHuman Resource Administrator Core duties include:

o Conduct new employee orientation including the explanation of policies, benefits, work environment and employer expectations.

o Enroll new employees in elected benefits and communicate with each provider regarding employee selections. Maintain an up to date library of benefit forms for enrollment and changes for

each provider.o Review monthly benefit statements from providers, processing all changes to

benefit elections through the provider and the payroll department and ensuring prompt payment to the provider.

o Review the benefit programs annually, arranging renewal quotes with current vendors and outside vendors to assure the most competitive package. Maintain ongoing relationship with benefit vendors and serve as liaison for

employee inquiries.o Implement and oversee federal and state mandated training as well as

additional company required training programs.o Serve as the employee contact for complaints, conduct investigations and

resolve employee concerns in a legal and fair fashion. o Maintain and update confidential employee files.o Respond to unemployment inquiries. o Review and revise company policies annually.o Review all job descriptions and revise as needed.o Confer with eleven department heads regarding steps of progressive discipline

and assist in termination or disciplinary process as needed.o Review and facilitate FMLA leave and ADA accommodations including tracking

time off and maintaining records. o Conduct exit interviews and gather necessary data to establish trends. o Keep apprised of changing legislation and reforms affecting company policies

and advise on compliance strategies. o Review annual benefits budgets and forecast for coming year.o Plan and coordinate special events for employees and coordinate the

company’s community involvement (IE: Christmas party, health fairs, luncheons, parades, etc).

Added responsibilities include:o 2002 Modified and updated Family and Medical Leave, COBRA and Worker

Compensation policies including administration and staff education.o 2002-2005 Organize and oversee Employee Focus Group to solicit employee

input and coordinate with company goals. o 2003 Received certification in Predictive Index Behavior Assessment tools.

“The most successful people are those who are good with plan B.” James Yorke

o 2003 Revised recruitment techniques and policies to include the use of various venues of advertising, job fairs and networking.

Implement and oversee hiring process through use of application logs, background checks, and interviews.

Track recruitment and retention, assessing trends and methods to improve employee retention.

o 2005 implemented the company’s Affirmative Action Program in conjunction with state awarded contracts.

Audit program annually and submit for state renewal.o 2006 implemented the company’s Information Security Program and assumed

duties as Program Coordinator. Audit quarterly.o 2007 cross trained to process payroll semi-monthly for 215 employees.o 2008 implemented the company’s Identity Theft Prevention Program, auditing quarterly and report results annually to the President of the company. o 2011 reviewed and audited the company’s pay procedures and classifications in accordance with the Fair Labor Standards and adjusted accordingly while communicating changes with department managers.o 2014 reviewed proposals and made recommendations for an automated

application tracking /benefits enrollment/ payroll processing system. Subsequent to decision, oversaw the implementation of the system, transfer of information and training of employees.

o 2015 ACA tracking and reporting in accordance with new Federal guidelines. Hodge-podge duties: ordering office supplies, monitoring company parking,

negotiate and oversee janitorial services, review and respond to requests for donations from the community, transcribe meeting minutes, maintain company “library”, and oversee “Christmas Angel” program and other fundraisers.

Feb 1999 to Sept 2000 Jefferson Co. Office for Women Louisville, KYProgram Coordinator Coordinated with Family Court on intake process for families of Domestic Violence to

use supervised child exchange service. Established a tracking and scheduling system for child exchanges through the

program. Created a partnership with the Courts, the Court Support workers, the Court

Administrators, the Sheriffs offices and various other community organizations to meet the needs of the program and the participants.

Served as a liaison to the Police domestic violence unit regarding program participants and processes.

Scheduled child exchanges within guidelines of court decrees. Documented child exchanges and served as mediator between parents for

communication Made court appearances on cases as required.

Education Graduated 1996 University of Louisville Louisville, KY Bachelor of Arts in Psychology Minor in SociologyPHR Certification 2010 HR Certification Institute SHRM-CP Certification 2015 Society for Human Resource Management

Volunteer Experience

1996-1998 Center for Women and Families1997-1998 Jefferson County Child Exchange Program1998 – 2002 Hispanic Latino Coalition Served on Board from 2000-2002 Festival Chairperson 2000-2002 2013-present Office for Women Exchange Program and data entry2014-present LSHRM Membership Committee

References Available Upon Request