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DESCRIPTION
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Rachelle Pomperada Ramos#2675 F. Manalo St. Punta Sta. Ana, Manila Mobile#: +63917-4836227Email Address: [email protected]
JOB OBJECTIVE
To gain an experience and to have a position that enhance my skills and knowledge in service and development for a better outcome in aiming the status of a company or an institution towards achieving its mission and goals.
Employment History
Sykes Asia Inc.:
July 2014 - Present
Position Title : Technical Support Representative Email and Chat Support - APAC Team
April 2014 – July 2014
Position Title : Customer Service Representative
Email Abuse and Content Moderation – Advocacy Team
January 2012 - April 2014
Position Title : Technical Support Representative
Account Verification and Billing – Voice US and UK Team
April 2010 - January 2012
Position Title : Customer Service Representative
Abuse Content Moderation – Advocacy Team
Duties and Responsibilities:
Provides technical / customer service.
Ensures quality and accuracy in all ticket transactions.
Demonstrates a strong customer service orientation and takes responsibility for follow-up to.
Adheres to account and company policies.
Adheres to schedule given or assigned to.
Attends trainings, workshops, and focus group discussion.On-the-job History
ADMISSIONS OFFICE - University of the East (Manila Campus)
April 2009 - May 2009
Position : Student Assistant
ETON Properties Philippines Inc. - Allied Bank, Makati City
April 2008 - May 2008
Department : Finance and Accounting Department
EXTRA-CURICULLAR ACTIVITIES
Computer Students Society (COMSSO)
S.Y. 2005 - 2007
Position : Member
Computer Students Society (COMSSO)
S.Y. 2007 - 2009
Position : Committee
Educational BackgroundTertiary : Bachelor of Science in Computer Science
University of the East - Manila Campus
2005 - Summer 2009
Secondary: St. Mary's Academy of Nagcarlan Laguna 2001 - 2005
Personal Particulars Date / Place of Birth: June 17, 1989 / Manila
Civil Status: Single
Nationality: Filipino
Gender: Female
Character References
Available upon request.