BARBADOS 2013BARBADOS 2013

RESPONSE OF INTERNATIONAL

COMMERCIAL BANKS TO CARD PAYMENT FRAUD

Presenter: Denver FraterRegional Director & Chief Security Officer

Eastern Caribbean Security & InvestigationScotiabank

Agenda Introduction Payment Cards Defined Card Fraud Defined Research Findings Case Studies Response to Payment Card Fraud

Introduction Technology and modern communication have

changed the pattern of human existence. Financial Institutions/international

commercial banks are continuously taking steps to redefine our safety and security strategies and methodologies especially in the digital age to ensure efficiency, convenience and a greater customer experience.

Introduction continued

Commercial banks have also recognized that card payment is the preferred choice of many customers when conducting business.

It is also a very attractive item for criminals, who are now trans-national in reach and borderless in their activities to:– access information – defraud financial institutions and – launder corruptly obtained money.

Introduction continued

This could pose a threat to the viability of commercial banks, as well as the integrity and stability of economies, especially those in small Island states.

Collaboration with the various stakeholders including Crime Stoppers is critical in ensuring appropriate responses to:– predict, detect, prevent and mitigate threats

directed at our Financial Institutions

Payment Cards A payment card is

electronically linked to an account or accounts belonging to the cardholder. These accounts may be deposit accounts, loan or credit accounts. There are a number of payment cards including credit, debit/ATM and prepaid cards.

Payment Terminals Cards are commonly used at:

– Point of Sale Devices• Fixed• Mobile

– ATMs– Online

Card Fraud Is the unauthorised use of a

payment card as a fraudulent source of funds in a transaction. The purpose may be to obtain goods without paying, or to obtain unauthorised funds from an account

Common Types of Card Fraud

1. Counterfeit2. Card Not Present3. Conspiracy4. Lost/Stolen5. Identity Theft

Fraud Research Findings

Javelin Strategy and Research Inc. (https://www.javelinstrategy.com/) “2013 Identity Fraud Report”, advised that identity theft and associated fraud losses rose globally again in 2012.

The number of victims climbed to 12 million representing an 11 percent increase over 2011 with losses amounting to almost $21 billion

Case StudiesCase Study 1 Criminals buy bank

accounts from unsuspecting customers (courtesy of the Jamaican Gleaner http://jamaica-gleaner.com/gleaner/20130519/lead/lead1.html)

Case Study 2 Point of Sale: Example,

service station attendant and your card! Attendant is working with criminals who provided him/her with a palm held skimming device

Response Effective collaboration in conjunction with

state agencies in tackling corruption, money laundering, financing of terrorism and other organized criminal activities through the process of:– Monitoring and Compliance– Card spend trends and patterns– Alerts– Hold funds/contact customer

Response continued

Investigation and Loss Prevention– Timely response and thorough investigation, of all

reports and alerts of suspected fraudulent activities– Awareness (internal and external)– Collaborative Approach– Best Practices: Partnership between JCF and

Commercial Banks in Jamaica “Operation Safe Card”

How can you protect yourself? – Use your hand or body to shield your PIN from onlookers

when you are conducting transactions at a bank machine or at the point-of-sale

How can you protect yourself? – Treat your cards as if they were cash

– Never write down or disclose your Personal Identification Number (PIN) to anyone, even if the request is purportedly coming from a bank employee; we never request this information

– Closely inspect ABM’s and Point of Sale terminals for anything that looks suspicious or unusual

How can you protect yourself? – Never choose easy-to-guess PINs (such as your

address or birthday)– Sign your card on the signature panel as soon as

you receive it– Be sure when using your card for an online

purchase that the website is secure. You should also be sure that you completely log off any website that you have made a purchase on and close the browser

How can you protect yourself? – Never give card or personal information over the

phone or on the internet, unless you have initiated the call or the website order and you have verified you are dealing with a reputable organization,

– Check monthly billing statements and purchase amounts against receipts, and immediately report any unauthorised transactions to your Bank

– Report lost or stolen cards to your Bank immediately

Conclusion A collaborative approach could only positively impact

the efforts of Commercial Banks in the fight against fraud card payment. This I suggest can be achieved through the engagement and utilization of proven Crime Stoppers information gathering techniques and dissemination processes.

Conclusion What was once regarded as mere white collar

crimes, have now mushroomed into major criminal organizations, targeting the identity of legitimate customers/organizations in their quest to defraud Financial Institutions to support their endeavors.

Crime Stoppers have an enviable track record globally in the fight against crime and undoubtedly can be of tremendous help in mitigating this threat.

Questions

Thank You