respect reliabilityresilience

2017Hospital Quality Institute ConferenceNovember 1-3, 2017 • Monterey Conference Center

Inspiring habitual excellence in healthcare

WEDNESDAY, NOVEMBER 1

7:30 – 9:00 a.m. Exhibitor Showcase, Breakfast and Reliability Poster Presentation

9:00 a.m. – 12:00 p.m.Opening Keynote and Hospital Showcase

Change the Story, Change Everything

Della Lin, MD, Patient Safety Leadership Consultant, Honolulu, Hawaii

Stories and language have the power to transform cultures and create a vision for a better tomorrow. In this session Dr. Della Lin, well known for her work in healthcare leadership, will describe how to use stories to create greater safety and reliability in the clinical setting.

Hospital Reliability ShowcaseFacilitator - Scott Griffith, Founding Partner, SG Collaborative Solutions; HCRO Strategic Partner

This session will provide presentation and discussion by California hospitals that are on the journey of

HealthCare Reliability Organizing (HCRO). Mr. Scott Griffith, an expert on reliability in high consequence industries, will provide narrative and facilitate discussion on the HCRO framework and gateway practices.

12:00 – 12:45 p.m.Exhibitor Showcase, Poster Presentations, and Lunch

12:45 p.m. – 2:15 p.m.Keynote Presentation

Safer Healthcare - Strategies for the Real WorldCharles Vincent, PhD, MPhil, Professor of Psychology, University of Oxford

Through his research on the effects of harm to patients and the involved staff, Dr. Charles Vincent offers insights on managing risk; responding to patients, caregivers and families; and improving safety and reliability in healthcare. He uniquely blends a scholarly and evidence-based approach with stories of compassion and strategies aimed at risk mitigation in the complex work of healthcare.

2:20 – 3:10 p.m.Learning Labs, Session 1 (choose one): HCRO Consultation for the Curious Scott Griffith, Founding Partner, SG Collaborative Solutions; HCRO Strategic Partner

Join Mr. Scott Griffith, expert in reliability for high-consequence industries, including aviation, law enforcement, and healthcare, for an introduction to the HCRO framework. He will describe the path to sustainable healthcare reliability and explore opportunities for your organization.

Next Generation TeamSTEPPS Julia Slininger, RN, CPHQ, Vice President, Regional Quality Network, Hospital Quality Institute

You’ve heard of or experienced TeamSTEPPS. Gain insight from TeamSTEPPS Master Trainer, Ms. Julia

Slininger, into the next generation of TeamSTEPPS in the context of reliability organizing.

3:25 – 4:15 p.m.Learning Labs, Session 2 (choose one):

Pre-Conditions of Safety & Reliability: Transparency and Respect for People Julianne Morath, RN, MS, CPPS, President & CEO, HQI

Ms. Julianne Morath, through her work as a member of the Lucian Leape Institute of NPSF/IHI, will explore with you the meaning of a pre-condition and why and how transparency and respect for people creates the grounding for a culture of high reliability.

Organizational Huddles - Aligning for Reliability Sharon Lutz, PhD, Vice President, Quality Support Systems, Cottage Health System

Engage with Dr. Sharon Lutz, Vice President of Quality Support Services for the Cottage Health

System, who is walking the talk. Discover meaningful ways leaders create common vision and aligned action to revolutionize hospital operations for high reliability performance. The introduction of organizational huddles is a powerful intervention for mindful organizing and action-taking.

4:20 – 5:10 p.m.Learning Labs, Session 3 (choose one):

Program Effectiveness Evaluation Charles Vincent, PhD, MPhil, Professor of Psychology, University of Oxford

Take advantage of the opportunity to speak with Dr. Charles Vincent about how to build evaluation methods into program implementation to determine whether or not change is effective.

Reliable Event Analysis & Response Rory Jaffe, MD, MBA, Executive Director, CHPSO

Learning from failure to inform improvement requires effective design and process in event analysis. Learn how to create a reliable process

and prioritize responses to create a safer system with Dr. Rory Jaffe, leader of the largest and longest tenured PSO in the United States.

2017conference agenda

6:00 – 7:30 p.m.Attendee and Faculty Reception at the Monterey Bay Aquarium

THURSDAY, NOVEMBER 2

7:20 – 8:20 a.m.Exhibitor Showcase, Poster Presentations, Breakfast, & STRIVE Breakfast Roundtable

8:20 – 8:50 a.m.Opening ActShared Journey. Lives Touched.

Engage in the richness of what is right in healthcare and the interdependent connections that define what it means to serve others.

8:50 a.m. – 12:15 p.m.Keynote Presentations

Genomics - The Future of Cancer CareSiddhartha Mukherjee, MD, PhD, Columbia University

Dr. Siddhartha Mukherjee, oncologist, researcher and author of The Gene: An Intimate History, explores our technical capability, our humanity, and the ethics of science. He challenges us to consider the implications when the power of science and technology outdistances our wisdom in their use.

The Way We Were... and We Would Never Go BackRosemary Gibson, Perspectives Editor, Journal of the American Medical Association

Ms. Rosemary Gibson, senior advisor of the Hastings Institute, is author of the Wall of Silence and The Treatment Trap, as well as multiple publications and media works that put a human face on the issues confronting healthcare in our nation. She will lead a discussion on where we have been and our aspirations for a better future.

Enable, Enact, Elaborate - A Guide for ReliabilityTimothy Vogus, PhD, Associate Professor of Management, Vanderbilt University

Dr. Tim Vogus will share his research on the

mechanisms through which organizations create and sustain a culture of safety, as well as how they enact highly reliable performance through mindful organizing.

12:15 – 1:00 p.m.Exhibitor Showcase, Poster Presentations, and Lunch

1:00 – 2:15 p.m.Vanguard Award Presentation

Celebrate the winner and finalists of the Vanguard Award with a video showcase of their achievements and lessons learned.

2:15 – 2:45 p.m.Poster Presentations

2:45 – 4:00 p.m.Concurrent Sessions (choose one):

Nothing About Me Without Me: The Promise of OpenNotesBoris Kalanj, MSW, Director, Cultural Care & Experience, HQI; Catherine DesRoches, DrPH, Executive Director, OpenNotes; Cynthia Kuelbs, MD,Pediatrician and CMIO, Rady Children’s Hospital; Liz Salmi, Patient Advocate & Experience Blogger

Learn about a national movement to empower patients with access to the notes written by their clinicians. Gain valuable lessons learned from California implementers and patients.

Sources of Success in Maternity Care: A California StoryClaire Manneh, MPH, Director of Programs, HQI/CHPSO; Mary Campbell Bliss, RN, Best Practice Researcher, HQI; William Gilbert, MD, Regional Medical Director, Women’s Services, Sutter Health, Valley Region;

One in eight US births take place in California, and hospitals across the state are advancing in the reduction of unnecessary Cesarean deliveries. Learn how small and rural hospitals have been able to achieve rates at or below the 2020 Healthy People goal of 23.9% or lower through Promoting Optimal NTSV Delivery Rates. The presenters will share those findings and CHPSO’s perinatal safety event data, trends, and lessons learned.

Driving Value Through Data and Regional Collaboration - What is Your Data Science Strategy?John Birkmeyer, MD, Chief Clinical Officer, Sound Physicians Gain ideas and insights from Dr. John Birkmeyer, an internationally recognized leader in outcomes research with over 250 articles in the scientific literature. Emphasis will be placed on understanding variation in the outcomes and efficiency of hospitals and physicians, and what to do about it.

One Year Later - Lessons for Sustaining ChangeFacilitator – Melinda Skeath, RN, CNS, Regional Executive Director, Quality & Regulatory Services, Kaiser Permanente Northern California (Retired)

Panel –Monique Reese, DNP, ARNP, FNP-C, ACHPN, Chief Clinical Executive, Sutter Care at Home; Patricia Atkins, RN, MS, CCNS, Vice President, Quality and Patient Safety, Sharp HealthCare; Anthony Chavis, MD, MMM, FCCP, Vice President, Enterprise Chief Medical Officer, Montage Health;

Distinguished awardees will provide an update on their 2016 Vanguard Award winning projects. Presenters will describe their work and the journey towards continuous improvement while sustaining the gains.

4:15 – 5:30 p.m.Concurrent Sessions (choose one):

Person-Centered Care - It’s Not Just About Hospitals

Carol Peden, MD, MPH, Professor, Anesthesiology & Executive Director, USC Center for Health System Innovation, Keck School of Medicine

Providing person-centered care coordination for individuals living in our communities is a challenge, but it can be done. Dr. Carol Peden will show us how we can sharpen our focus around this critical goal by sharing successful strategies from her international experience.

Addiction in California: Stemming the Tide & Moving UpstreamFacilitator – Kim Werkmeister, RN, CPHQ, CPPS, Clinical Improvement Educator, HQI

Panel –Roneet Lev, MD, Chief of the Emergency Department, Scripps Mercy Hospital; Reb Close, MD, Attending Physician, Emergency Medicine, Community Hospital of the Monterey Peninsula; Casey Grover, MD, Emergency Physician, Community Hospital of the Monterey Peninsula; Matt Willis, MD, MPH, Marin County Public Health Officer, Marin Health & Human Services;

In California, opioid-related deaths remain high with over 4,650 in 2015 and opioid-related ED admissions continue to increase. A number of coalitions have formed across the state acknowledging community stakeholders as a Call to Action. Discover how an alliance in your community can prevent downstream results.

Using Technology to Improve Quality and Safety: A Pressure Ulcer ProjectHolly Kirkland-Kyhn, MSN, FNP-C, GNP-C, WCNC, Director, Skin Wound Assessment-Treatment Team; UC Davis Medical Center; Oleg Teleten, MS, RN, CWCN, Registered Nurse, Wound Care Quality Improvement & Research, UC Davis Medical Center;

CMS has declined reimbursement for hospital-acquired pressure ulcers (HAPU) since 2008. A team of nurses successfully secured funding, used technology to measure outcomes, and converted QI projects into comparative research. The application of the knowledge gained during the research cycle allowed UC Davis Health to lower their HAPU incidence while standardizing documentation and identifying those patients who are at highest risk for development of HAPU.

Engage and Measure Up: HCAHPS Analysis and Wisdom From the FieldBoris Kalanj, MSW, Director, Cultural Care and Experience, HQI; Scott Masten, PhD, Director, Performance Analytics, HQI; Eric LoMonaco, CRA, Director of Diagnostic and Interventional Radiology, Community Hospital of the Monterey Peninsula;

California’s HCAHPS performance is behind the national curve, yet improvement is within reach. This session will offer learnings from statewide data analyses and peer exemplars of success.

5:30 – 6:30 p.m.Reception with Exhibitors, Poster Presentations, & Raffle

FRIDAY, NOVEMBER 3

7:20 – 8:20 a.m.Exhibitor Showcase, Poster Presentations, & Breakfast

8:20 – 11:45 a.m.Closing Keynotes

Better Care, Better Future

David Lawrence, MD, Retired Chairman & CEO, Kaiser Foundation Health Plan and Kaiser Foundation Hospitals

Dr. David Lawrence will describe several forces that are reshaping the future of the U.S. healthcare system and explore what these mean for hospital and healthcare system leaders. He will place particular emphasis on how to lead during the unprecedented period of uncertainty that all healthcare leaders face today.

Despite Burnout, There is Joy in HealthcareStephen J. Swensen, MD, MMM, FACR, Medical Director for Leadership and Organization Development, Mayo Clinic

Much is being written and talked about regarding physician and healthcare workforce burnout. Dr. Stephen Swensen provides a realistic but optimistic view of what we individually and collectively can do to rekindle pride, joy, and meaning in healthcare.

Diversity in Thought, Unity in Action - A Leadership ChallengeBeverly Malone, PhD, RN, FAAN, President, National League of Nursing

Dr. Beverly Malone is known for her passion, intelligence, and leadership. She will provide an inspiring call to action to preserve all that is good in healthcare and to lean into the differences that prevent us from performing at our best, showing us what is possible.

11:45 a.m. – 12:00 p.m.Closing RemarksJulianne Morath, RN, MS, CPPS, President & CEO, HQI

For complete conference highlights and speaker bios, please visit the HQI website: www.hqinstitute.org/event/hqi2017

1215 K Street, Suite 800, Sacramento, CA 95814 www.hqinstitute.org

Hospital Quality Institute is a collaboration of:

California Hospital Association Hospital Council of Northern and Central California Hospital Association of Southern California Hospital Association of San Diego and Imperial Counties

HQI thanks our current corporate exhibitors for their support of the conference.

Nursing

Provider approved by the California Board of Registered Nursing, CEP #16793, for 17.75 contact hours.

Continuing Medical Education

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council on Continuing Medical Education (ACCME) through the joint providership of California Medical Association/Institute for Medical Quality (CMA/IMQ) and Hospital Quality Institute (HQI). The California Medical Association/Institute for Medical Quality is accredited by the ACCME to provide continuing medical education for physicians.

The California Medical Assocation/Institute for Medical Quality (CMA/IMQ) designates this live activity for a maximum of 15 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

TuitionRegister by September 30 and save!

Conference registration by September 30: $780

Conference registration Oct 1–Nov 1: $880

Group discounts: Group of 5 receives 6th registration free, (non-refundable, single source payment).

50% discount pricing for students, medical residents and patient family advisors. Limited number of discounts available. For application contact HQI at (916) 552-7600.

Monterey Bay Aquarium Reception AdmissionA networking reception with exhibitors will be held at the Monterey Bay Aquarium on November 1st from 6:00-7:30 p.m. Conference attendees receive discounted admission at $25 per person, and guests of attendees at $50 per person.

Cancellation Policy/Late PaymentA $75 non-refundable processing fee will be retained for each cancellation received in writing by October 1, 2017. No refunds will be made after this date. Substitutions are encouraged. Cancellation and substitution notifications may be emailed to info@hqinstitute.org. Payments not received by the conference date may be subject to a 10% late fee. In the unlikely event the program is cancelled, HQI will fully refund paid registrants within 30 days.

Americans with Disabilities ActIf you require special accommodations pursuant to the Americans with Disabilities Act, contact HQI at (916) 552-7600.

QuestionsVisit www.hqinstitute.org/event/hqi2017 or call (916) 552-7600.

LocationsMonterey Marriott 350 Calle Principal Monterey, CA 93940

Monterey Conference Center 1 Portola Plaza Monterey, CA 93940

The Monterey Marriott and the Monterey Conference Center are adjacent to one another.

Accommodations Room reservation deadline is October 1

The Monterey Conference Center will hold the conference keynote sessions, while the host hotel and other events will take place at the Monterey Marriott. Located in the heart of downtown, these venues are a scenic haven for leisurely strolls along the waterfront.

Single and double rooms are available at a special, discounted rate of $219 per night. For reservations, call (877) 901-6632 and mention the “Hospital Quality Institute.” The discounted sleeping room deadline is October 1, but don’t delay — discounted rooms could sell out prior to the deadline.

Continuing Education

Full attendance at each day’s educational sessions is a prerequisite for receiving continuing education (CE) credit. Attendees must sign in each day and include professional license number, if required.

November 1-3, 2017 • Monterey Marriottrespectreliability

resilienceJoin us for the 2017 Hospital Quality

Institute Conference. Learn strategies and

take home tools for achieving reliable care

and delivering value to each patient, each

time, and in each community. The content,

interactive learning and networking

opportunities are not to be missed.

Who should attend?

All who want to achieve the Triple Aim in healthcare.

What will you gain by participating?

• Join the call to action to achieve reliability and make California the national quality leader.

• Leverage the experience of others to solve shared problems and create a culture of excellence.

• Engage in innovative thinking and actionable strategies while freed from the demands of

your workday schedule.

• Hear from nationally recognized experts about best practices and meaningful solutions.

• Demonstrate your leadership to create a culture of respect, reliability and resilience.

• Become inspired and engaged by connecting and learning with like-minded colleagues.

2017 Hospital Quality Institute Conference California’s Preeminent Quality and Patient Safety Conference