MANISHA AGARWALContact: +91-7083187305E-Mail: manisha.agarwal5555@gmail.com

SENIOR LINUX/ UNIX SPECIALIST: 5 years’ experienceLINUX Administration || Team Management

Red Hat Certified (Linux Operating System /Administrator)

P R O F I L E S U M M A R Y

Process Management Project Management Team ManagementRisk Management Time Management Banking / TelecomUNIX Shell Scripting UNIX/ Linux Administration Production SupportRelease Management Redhat Linux Change ManagementService Delivery Incident Management Troubleshooting

Senior Technical Member with proven skills in managing teams, taking complete ownerships and overcoming complex challenges in process management, production support, code deployment, migration environment for Banking Domain

Domain expertise lies in working with high-performance redundant cluster solutions within a Linux environment Highly motivated, innovative, analytical and dedicated professional with skills of managing large teams for service

delivery for event management; utilizing innovative & motivational skills for further analysis & investigation for troubleshooting resolving issues of priority

Possess vision for completing future goals and supporting organization in achieving the same while managing teams for project management, event management, IT operations and service delivery by excellent planning techniques

Excellence in working on BMC- Patrol tools for monitoring servers & BES BEM tools – (Configuration Alerting) for creation & integration of alert for reaching domains after research, working on change management, investigation, requirement understanding and managing banking clients for UK/ USA, France & Germany

Expertise in using multiple tools with experience in Unix, Shell Scripting and Oracle; co-ordinating with onsite and offshore tea

Proven skills in mentoring, training and development of the team to ensure the operational efficiency and bringing in effective solutions basis the latest technicalities

Creating and sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members

E D U C A T I O N

2014 M.B.A (IT) - Symbiosis University, Pune 2011 B.C.A (Bachelor of Computer Applications) from TMU University, Moradabad

W O R K E X P E R I E N C E

Since Jul’16: Cognizant, Pune as Technical Lead

Title: KPN (in full Koninklijke KPN N.V., / Royal KPN N.V.) is a Dutch landline and mobile telecommunications company. KPN started as a public telecommunications company and is based in The Hague, Netherlands.Team: Dev-OpsRole: Leading a team of 6 professionals and directing the entire gamut of operations such as Resource mgt, team mgt, leave,

meetings Unix Shell scripting for background scripts for continuous deployment. Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between

team members Mentoring teams for making them process-oriented and determining training needs of employees to enhance their

operational efficiency leading to increased productivity Coordinating with seniors for providing inputs for process control, risk management & ensuring end to end resolution

Nov’14- Jun’16: HSBC, Pune as IT Specialist Software Engineer / System Administrator (IT – Operations – ESM (Enterprise System Management) Role: Spearheading the alert creation in V2 and V2 (Enrichment GUI), BES\/ BEM User/Group Creation, Maintenance

Manager, Alert Blackout, Alert Suppression, GSD R 12 GSD groups creation, Xmatter Integration, Service Lens and Release process, MKS Integrity, RTC, BEM Release, Patrol Monitoring, Server Alerting Set-up Via PCO

Working as Release Manager for production and development including 2 release every week following the concept of ‘Team On Release’; implementing VCS applications, RTC/ for doing releases for every week

Working for back-end process for configuration and alert creation at dashboard, conducting mapping of services, while upgrading the versions

Confirming release of BEM- recycling of cells, leading productions including 2 development and 2 production releases Monitoring different servers and conducting BEM server login and testing units created as example queries;

supporting development server for further release and production Processing the CR creation, implementation of CR during the change window while ensuring the GSR releases every

week as per the team contribution assignment and to deliver with 100% quality and as per project guidelines Monitoring the requirement of analysis and investigation, reckon the existing alerts, set-up and configurations Leading the development testing in Putty and releases for all production phase for weekly processes and tasks Checking the recycling of As400 cells at adapter level, Iseries alert configuration; leading production testing of alerts

via putty on servers using V files (creating) and firing alerts on Adapter and Enrichment cell using Shell Scripting Supporting, monitoring CPU and disk utilization monitoring on super dome servers, allocating resources based on

system requirements Working on ticketing system ASR-Remedy (BMC) for systematic defect assigning; monitoring Server high availability,

by monitoring using BMC-Patrol; maintaining 24 hour uptime, using BMC Patrol agent V6.0. Troubleshooting performance issues using vmstat / IOSTAT / PS/ Memory/Disk Performance Using tools such as Putty, VM ware and Remote Desktop Connection for connection to remote machines Performing weekly re-boot of development servers and co-ordination for weekly maintenance on servers Implementing technologies such as Iseries, Controlm, Patrol, As400 Coordinating for risk and impact of information cascaded by clients; monitoring VCS/ RDC/ RTC application for every

week release, including Putty Server Tool & BES for (user creation) & BEM (alerting creation), using LOTUS Notes for thread communication (infra tools)

Developing & implementing USR application for receiving the requirement/ JSD tool for receiving request for change order including incident & change receiver, reporting tools for internal SQL/ Database tools, enrichment application (main application) using tokens for creating new rows as per need

Oct’11 – Nov ’14: Tech Mahindra, Noida as System Analyst/ Software DeveloperRole: Worked on project called as PATROL as Infrastructure Engineer & managed a offshore team of 6 members including

their training, induction, skills enhancements through webinars for understanding the issues of clients & delivered them within TAT

Automated the current project using UNIX & Shell Scripting & received appreciation by Manager for the same Was working as Member of excellence team for 6 months as member of innovation team Acted as:

o Adjacent trainer for various trainings imparted to the members o “Unix Trainer in ESG group”o SQL Trainer

Processed the automation and optimization and was appreciated from managers & onsite clients too Worked as part of Event Management Team for organizing various Wealth events, Mediations, festive events and all

Project 1:Role: UNIX Administrator (Linux, Hp, SunOS)/ Developer in UNIX & shell ScriptingDescription: Managed the Go-live servers and Decommissions of servers (Windows and UNIX servers) in Unix Environment Initiated the automation in the work using UNIX Shell Scripting and Perl Wrappers Forwarded the UNIX commands and codes for the patrol installation on UNIX servers; resolved the requests from

HPPPM Dashboard Worked on Patrol BMC Remedy Tool as monitoring tool for UNIX and Windows Servers Streamlined the RT Server Console Server and PATROL Agents; led the deployment of the BMC Performance Manager

Servers (PATROL), based on RT Server, Console Server and Agents on Windows and Unix\Linux Platforms Installed and supported multiple versions of Patrol Monitoring Agent on various Windows Systems; investigated

issues if the install fails Monitored the TCP/IP, SNMP and other networking protocols with networking concepts and components (DNS, DHCP

and Firewall issues with the servers

Responsibilities: Monitored the cycles and review deliverables; restarted the Patrol agents with the help of UNIX Shell Scripting Led the investigation of issues with the patrol agents for items such as host connections, performing issues, corrupt

history file, corrupt service configuration manager on windows servers and file system space or corrupt history files on UNIX servers

Managed client communication (Written and spoken) for remotely connection of desktops and screen sharing Interacted with upper management, system analyst and programmers; interfaced with client on calls for problem

solving and issue resolving

Initiated the testing of servers on WTTBD Tool and Putty Client ServerProject 2:Role: SQL Developer for Testing of Wireless and Telegence Ban’s and CTN’s for managing the data and updating the same in pre-defined connections and tables; automated the task using UNIX Shell ScriptingResponsibilities: Monitored the Np Telegence for Wireless BAN’S and CTN’S creation; added Socs and Plans (Talk, Data and Text) Updated:

o Uverse Ban’s and CTN’S.o Usages creation in putty in DLS environment

-Responsibilities: Led the registration of BAN’s and CTN’S in ED; raised WR in Webtrax for processing of usages files, updated them by

tracking & validating the same Used automation for account creations for multiple Data requests and added international Passport post SOC in

Telegence creation of usages and flowed in Enabler Added SDG and FT Socs in BAN’c in Telegence, checked the same in SQL and usages creation in Putty Created creation in SOAP UI – Linking of slides: Parent and Child linking including linking of Slid with BAN’s

E X T R A C U R R I C U L A R A C T I V I T I E S

Member of “Child Association Of India” & Biking Group Certified NIIT Technical Analytical Test Attended cultural and extracurricular activities in School and College as well in Office events Member of:

o Wealth of Wealthness Groupo Organizing and event management group of Tech “JOSH Team”

I T S K I L L S

Scripting Expertise : Shell Scripting, PerlTools : VCS, Citrix, BEM IX, Patrol, Putty, Lotus Notes, RTC, Remote Desktop Connection (RTC), JIRAOperating System : Red Hat and Linux ExperienceOther Skills: UNIX, SQL, C++,Testing of various UNIX and Windows Servers Pconfig, Psupport Tool Box, Restarting of the Agents Np Telegence Tool and Webtrax Tools, SQL, Oracle, SOAP UI 3.0.1, TOAD

T R A I N I N G

Redhat Linux Training Course

P E R S O N A L D E T A I L S

Date of Birth: 05/01/1991Languages Known: Hindi,English,French(learning)Address: B-23, Gandhi Nagar, Moradabad (U.P)