request for proposal (rfp) - ifci ltd · request for proposal (rfp) for automation of credit...
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1
REQUEST FOR PROPOSAL (RFP)
For
Automation of Credit Enhancement Guarantee Scheme For Scheduled Castes (CEGSSC) and
Subsequent Maintenance
&
Enhancement & Ongoing Maintenance and Support for
Sugar Development Fund (SDF) Portal
Ref No: IFCI/IT-327/2015-16/4823
To be submitted before 14:00 pm on 16th Feb, 2016
Addressed To
General Manager(IT)
IFCI Limited,
IFCI Tower, 10th Floor, 61 Nehru Place, New Delhi – 110019.
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Table of Contents
Introduction ................................................................................................................................................................................. 8
Overview & Objective ................................................................................................................................................................ 8
Key Events & Dates .................................................................................................................................................................. 9
Section I - Credit Enhancement Guarantee Scheme for Scheduled Castes (CEGSSC) .......................................... 12
General Scope .......................................................................................................................................................................... 12
Functional Scope .................................................................................................................................................................... 12
Registration of Member Lending Institution (MLI) .......................................................................................................................................................................... 12
Application Processing ........................................................................................................................................................................................................................ 12
Issuance of Guarantee ........................................................................................................................................................................................................................ 13
Accounting Module .............................................................................................................................................................................................................................. 13
Claim Processing .................................................................................................................................................................................................................................. 14
Risk Management Module................................................................................................................................................................................................................... 14
MIS and Reports .................................................................................................................................................................................................................................. 14
Funds Management ............................................................................................................................................................................................................................. 15
Other requirements ............................................................................................................................................................................................................................. 15
Alerts and Notifications ....................................................................................................................................................................................................................... 15
Document Management System ........................................................................................................................................................................................................ 15
General Ledger..................................................................................................................................................................................................................................... 15
User Support ........................................................................................................................................................................................................................................ 15
Context Diagram for CEGSSC ............................................................................................................................................................................................................. 16
Technical Scope ...................................................................................................................................................................... 16
Proposed System Environment .......................................................................................................................................................................................................... 16
Administration Module ........................................................................................................................................................................................................................ 16
Parameterization Module .................................................................................................................................................................................................................... 17
Audit Trail Management...................................................................................................................................................................................................................... 17
Data Archiving ...................................................................................................................................................................................................................................... 17
Security -Two Factor User Authentication ........................................................................................................................................................................................ 17
User Management ............................................................................................................................................................................................................................... 18
Data / File Integrity ............................................................................................................................................................................................................................. 18
User Interface Requirements ............................................................................................................................................................................................................. 18
Application Interface Requirements .................................................................................................................................................................................................. 18
Secure Socket Layer ............................................................................................................................................................................................................................ 18
Access Control Logic............................................................................................................................................................................................................................ 18
Audit Support ............................................................................................................................................................................. 19
Testing & Deployment ............................................................................................................................................................. 19
Security Audit ............................................................................................................................................................................ 19
Acceptance, Certification and Roll-out .............................................................................................................................................................................................. 19
Safe to Host Certification .................................................................................................................................................................................................................... 19
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Backup and Restore ................................................................................................................................................................. 19
Implementation and Support ................................................................................................................................................ 20
Appropriateness of the Plan-Time Frame ......................................................................................................................................................................................... 20
Team and Staffing ............................................................................................................................................................................................................................... 20
Project Deliverables ............................................................................................................................................................................................................................. 21
Creating a test Environment .............................................................................................................................................................................................................. 22
Onsite Resource Engagement ............................................................................................................................................................................................................ 22
Versioning and Source Code Management ........................................................................................................................ 22
Section II – Enhancement, Ongoing Maintenance and Support for Sugar Development Fund (SDF) Portal . 22
1. Maintenance & Support – Existing Portal............................................................................................................................................................................... 22
2. Enhancement of SDF Portal ..................................................................................................................................................................................................... 23
Implementation support shall include following activities .......................................................................................... 24
Data Migration from the existing applications ................................................................................................................................................................................. 24
Master data porting in the new application/customization ............................................................................................................................................................ 24
Providing Training ................................................................................................................................................................................................................................ 24
Application Interface Requirements .................................................................................................................................................................................................. 25
Warranty Support ..................................................................................................................................................................... 25
Responsibilities of Bidder during Warranty Period ....................................................................................................... 25
Training ....................................................................................................................................................................................... 25
Security Audit ............................................................................................................................................................................ 25
Acceptance, Certification and Roll-out .............................................................................................................................................................................................. 26
Safe to Host Certification .................................................................................................................................................................................................................... 26
Milestones and Key deliverables .......................................................................................................................................... 27
Project Kick-off ..................................................................................................................................................................................................................................... 27
Project Monitoring Committee (PMC) ................................................................................................................................................................................................ 29
Deliverables .......................................................................................................................................................................................................................................... 30
Implementation Team Composition – Skill Sets .................................................................................................................................................................................... 31
Pre-Qualification Eligibility criteria ..................................................................................................................................... 32
General Application Requirement’s ..................................................................................................................................... 32
User Role Management ......................................................................................................................................................... 32
Application response requirements................................................................................................................................... 32
Annual Maintenance Service Scope – Section 1 & Section II....................................................................................... 32
On-site Support Services ...................................................................................................................................................... 32
DBA Services ............................................................................................................................................................................ 33
Remedial Maintenance.......................................................................................................................................................... 33
Change Management ............................................................................................................................................................. 33
Incident Management and Response Management ..................................................................................................... 33
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Monitoring, Audit & Compliance ........................................................................................................................................ 33
Quality Assurance ................................................................................................................................................................... 34
Performance Requirements (SLAs) for each of the sections ..................................................................................... 35
Submission of RFP .................................................................................................................................................................... 36
Technical Bid Document Submission Index ..................................................................................................................................................................................... 38
Bid Evaluation Methodology .................................................................................................................................................. 40
Phase 1 - Techno-Functional Evaluation........................................................................................................................................................................................... 40
Phase 2 - Commercial Bid Evaluation................................................................................................................................................................................................ 40
Notification of Award ..................................................................................................................................................................... 41
Payment Terms ......................................................................................................................................................................... 42
Instruction to Bidder(s) .......................................................................................................................................................... 44
General Terms and Conditions ........................................................................................................................................................................................................... 44
Authentication of Bid ........................................................................................................................................................................................................................... 44
Validation of interlineations in Bid ..................................................................................................................................................................................................... 44
Performance Bank Guarantee ............................................................................................................................................................................................................ 44
Amendments in RFP ............................................................................................................................................................................................................................ 45
Contacting IFCI .................................................................................................................................................................................................................................... 45
Cost of Bidding ..................................................................................................................................................................................................................................... 45
Bid Security (E.M.D) ............................................................................................................................................................................................................................ 45
Bids Not Considered For Evaluation .................................................................................................................................................................................................. 46
Bid Validity ................................................................................................................................................................................. 46
Discharge of Bid Security ....................................................................................................................................................... 46
Consortium ................................................................................................................................................................................. 46
Rejection of Bid ......................................................................................................................................................................... 46
Pre-Qualification Rejection Criteria .................................................................................................................................................................................................... 46
Technical Rejection Criteria ................................................................................................................................................................................................................ 46
Commercial Rejection Criteria ............................................................................................................................................................................................................ 47
Financial Bid ......................................................................................................................................................................................................................................... 47
Out of Scope ................................................................................................................................................................................... 47
Standard Conditions ................................................................................................................................................................ 47
Bidder’s Responsibilities ...................................................................................................................................................................................................................... 47
Bidder’s obligation to inform itself ..................................................................................................................................................................................................... 47
Rectification of Errors .......................................................................................................................................................................................................................... 47
Clarification on Tender Document ..................................................................................................................................................................................................... 48
Modification and Withdrawal of Bids ................................................................................................................................................................................................. 48
Errors and Omissions .......................................................................................................................................................................................................................... 48
Amendment of Bidding Documents ................................................................................................................................................................................................... 48
Clarification of Offer ............................................................................................................................................................................................................................ 49
Compliance ........................................................................................................................................................................................................................................... 49
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Failure of Application ........................................................................................................................................................................................................................... 49
Subcontracting ..................................................................................................................................................................................................................................... 49
Project Location ................................................................................................................................................................................................................................... 49
Other Terms and Conditions .................................................................................................................................................. 51
Bidder (s) Liability ................................................................................................................................................................................................................................ 51
Right to Accept or Reject the Tenders .............................................................................................................................................................................................. 51
Language of Bids ................................................................................................................................................................................................................................. 51
Waiver of Minor Irregularities ............................................................................................................................................................................................................ 51
Modify/Withdrawal of Proposals ........................................................................................................................................................................................................ 51
Rejection of Bid .................................................................................................................................................................................................................................... 52
Employee non-solicitation ................................................................................................................................................................................................................... 52
Delays in the vendor’s Performance .................................................................................................................................................................................................. 52
Non-Disclosure Agreement ................................................................................................................................................................................................................. 52
Arithmetic Errors Correction ............................................................................................................................................................................................................... 52
Negligence ............................................................................................................................................................................................................................................ 53
IFCI's Data ............................................................................................................................................................................................................................................ 53
IFCI’s Right to Vary Scope of Contract at the time of Award ........................................................................................................................................................ 53
Proposal Ownership ............................................................................................................................................................................................................................. 53
Cancellation of the Order .................................................................................................................................................................................................................... 53
Non-adherence to the implementation schedule ............................................................................................................................................................................. 53
Vendor’s Cooperation in the Event Of Termination ......................................................................................................................................................................... 54
Exit Option ............................................................................................................................................................................................................................................ 54
IFCI's Right to Accept Any Offer and to Reject Any or All Offers .................................................................................................................................................. 54
Ethical Standards ................................................................................................................................................................................................................................. 54
Limitations of Liability ......................................................................................................................................................................................................................... 55
Liquidated Damages ............................................................................................................................................................................................................................ 55
SLA Signing .......................................................................................................................................................................................................................................... 58
Service Outage Reporting ................................................................................................................................................................................................................... 58
Contract Termination .......................................................................................................................................................................................................................... 59
Publicity ................................................................................................................................................................................................................................................. 59
Intellectual Property Rights ................................................................................................................................................................................................................ 59
Information Ownership ....................................................................................................................................................................................................................... 59
Address for Correspondence .............................................................................................................................................................................................................. 59
Rights of Access to Information ......................................................................................................................................................................................................... 60
Failure to abide by the Agreement .................................................................................................................................................................................................... 60
No Assignment ..................................................................................................................................................................................................................................... 60
Applicable laws ..................................................................................................................................................................................................................................... 60
Indemnity ............................................................................................................................................................................................................................................. 60
Jurisdiction ............................................................................................................................................................................................................................................ 60
Penalty for deficiency in Services ...................................................................................................................................................................................................... 60
Violation of Terms ............................................................................................................................................................................................................................... 61
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Force Majeure ...................................................................................................................................................................................................................................... 61
Privacy & Security Safeguards ........................................................................................................................................................................................................... 61
Arbitration/ Dispute Resolution .......................................................................................................................................................................................................... 61
Confidentiality ...................................................................................................................................................................................................................................... 61
Disclaimer and Disclosures .................................................................................................................................................... 63
Annexures ................................................................................................................................................................................... 64
Annexure 1 ........................................................................................................................................................................................................................................... 64
Forwarding Letter .................................................................................................................................................................. 64
Annexure 2 ........................................................................................................................................................................................................................................ 66
Letter of Competence Format ............................................................................................................................................. 66
Annexure 3 ........................................................................................................................................................................................................................................ 67
Letter authorizing representing executive(s) ................................................................................................................ 67
Annexure 4 ........................................................................................................................................................................................................................................ 68
Escalation Matrix .................................................................................................................................................................... 68
Annexure 5 ........................................................................................................................................................................................................................................ 69
Acceptance to Terms & Conditions ............................................................................................................................................... 69
Annexure 6 ........................................................................................................................................................................................................................................ 70
Format for Project Citations ......................................................................................................................................................... 70
Annexure 7 ........................................................................................................................................................................................................................................ 71
Statement of Assumptions ........................................................................................................................................................... 71
Annexure 8 ........................................................................................................................................................................................................................................ 72
Declaration for Acceptance of Scope of Work .............................................................................................................................. 72
Annexure 9 ........................................................................................................................................................................................................................................ 73
Confidentially Agreement ............................................................................................................................................................ 73
Annexure 10 ...................................................................................................................................................................................................................................... 74
Format for furnishing the profile .................................................................................................................................................. 74
Annexure 11 ...................................................................................................................................................................................................................................... 75
Performance Bank Guarantee Format .......................................................................................................................................... 75
Annexure 12 ...................................................................................................................................................................................................................................... 77
BID Security .................................................................................................................................................................................. 77
Annexure 13 ...................................................................................................................................................................................................................................... 78
Compliance Statement ................................................................................................................................................................. 78
Annexure 14 ...................................................................................................................................................................................................................................... 79
Statement of Deviations ............................................................................................................................................................... 79
Annexure 15 ...................................................................................................................................................................................................................................... 80
Financial Bid ................................................................................................................................................................................. 80
Annexure 16 ...................................................................................................................................................................................................................................... 82
Evaluation & Award Criteria ......................................................................................................................................................... 82
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Annexure 17 .......................................................................................................................................................................................................................................... 83
Project Management Guidelines .................................................................................................................................................. 83
Annexure 18 ......................................................................................................................................................................................................................................... 84
Professional List on Skill Set ......................................................................................................................................................... 84
Annexure 19 ......................................................................................................................................................................................................................................... 85
Non-Disclosure Agreement .......................................................................................................................................................... 85
Annexure 20 ......................................................................................................................................................................................................................................... 87
Self-Declaration: Not Blacklisted .................................................................................................................................................. 87
Annexure 21 ......................................................................................................................................................................................................................................... 88
Pre-Qualification Eligibility criteria ............................................................................................................................................... 88
Annexure 22 ............................................................................................................................................................................... 89
Scheme Details and Tentative Report Formats ............................................................................................................................. 89
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Introduction
IFCI was established on July 1, 1948, as the first Development Financial Institution in the country to cater to the long-term
finance needs of the industrial sector. The constitution of IFCI was changed in 1993 from a statutory corporation to a
company under the Indian Companies Act, 1956. Subsequently, the name of the company was also changed to "IFCI
Limited" with effect from October 1999. IFCI is registered as a Non-Banking Finance Company (NBFC) under section 45 IA
of the RBI Act, 1934.
IFCI is listed on the National Stock of India Limited (NSE) and Bombay Stock Exchange Limited (BSE). The President of
India, acting through Ministry of Finance holds 55.53% of the Paid up Share Capital of the Company. IFCI has its Head
office at New Delhi, and has 18 Regional Offices (ROs) and may open further offices where needed.
IFCI offers a wide range of products to the target customer segments to satisfy their specific financial needs. The product mix offering varies from one business/industry segment to another. IFCI customizes the product-mix to maximize customer
satisfaction. Its domain knowledge and innovativeness make the product-mix a key differentiator for building, enduring and sustaining relationship with the borrowers.
Overview & Objective
IFCI is the Nodal agency for implementation of the CEGSSC scheme for Credit Enhancement Facility extended by Ministry
of Social Justice and Empowerment for young and start-up entrepreneurs, belonging to Scheduled Castes. IFCI intends to synchronize various critical business processes and operations automated Portal solution to catering to CEGSSC scheme.
The details about the various features of the automation have been detailed in Section – I.
Further, IFCI has been the Nodal Agency for monitoring of SUGAR DEVELOPMENT FUND (SDF) loans for projects related
to modernization and expansion, co-generation of power and production of alcohol/ethanol in the private sector. As a nodal
agency, IFCI undertakes loan documentation, creation of security, recommendations to GoI for disbursement of funds, monitoring the progress of projects during implementation and operations, recovery of SDF dues and furnishing
clarifications to queries of SDF A Web portal has been developed for managing the SDF accounts, and is currently being used by IFCIs SDF department and Ministry of Sugar Development – GOI. The data processing for various SDF loan accounts
is being managed in a legacy application, and the processed data from the same is pushed to the SDF portal via a scheduler
for view to the users at Ministry of Sugar Development – GOI.
IFCI intends to seek services from reputed vendors towards Enhancement, Customization & Ongoing Maintenance and Support for sugar Development Fund (SDF) Portal. The details about the various features of the automation have been
detailed in Section – II.
For each of the applications mentioned above, selected bidder/s shall design, develop, Implement the solution as well as provide ongoing maintenance and support for a period of at least 3 years.
Invitation for Tender Offers
IFCI Ltd. (IFCI) invites bids by E-tender system in two bid system (Technical & Financial Bid) from experienced and reputed
Vendors, agencies/firms for the implementation of solutions catering to Automation of Credit Enhancement Guarantee
Scheme for Scheduled Castes (CEGSSC) and Subsequent Maintenance & Enhancement & Ongoing Maintenance and Support for Sugar Development Fund (SDF) Portal. The RFP is not transferable.
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Key Events & Dates
Tender Notice No IT-327/2015-16/ 4823
Tender Fee (non-refundable) Rs. 5,000/- (Rs. Five Thousand oly)
Earnest Money Deposit (EMD) Rs. 3,00,000/- (Rs. Three Lac only)
Date of Issue 29/1/2016
Date of Pre-Bid Meeting with the bidder 03/02/2016 15:00 PM
Last date for seeking clarifications, if any 09/02/2016 12:00 PM
Submission of Tender Fee, EMD & Hard Copy of technical bid 15/02/2016 16:00 PM
Last date of Downloading the Tender Document 16/02/2016 11:00 AM
Last date and time of online submission of (Technical &
Commercial)
16/02/2016 14:00 PM
Date and time of opening of Technical Bids-Online 16/02/2016 16:00 PM
Date and time of Presentation 18/02/2016 14:00 PM
Date and time of opening of Commercial Bids - Online 22/02/2016 14:00 PM
Address of Communication and Pre Bid Meeting IFCI Tower, 61 Nehru Place, New Delhi - 110019
Name of the contact person for any clarification Smt. Nupur Kaushik, AGM at New Delhi (011-41732159) & E-mail: [email protected]
Shri Ankur Porwal, Asst. Manager at New Delhi (011-
41732190) & E-mail: [email protected]
e-mail Address Pl quote the RFP No in the Subject Line of the e-mail:[email protected]
Validity of Proposal (180) One-hundred-and-eighty days from the date of opening of Financial Bid.
(*)Tender fee (in the form of Demand Draft/Banker's Cheque addressed to IFCI Ltd, Payable at New Delhi),
to be submitted along with a hard copy of technical Bids by the bidders. IFCI reserves the right to change
the dates mentioned in this document, which will be communicated to the bidders.
Note 1: Cost of bidding is exempted for applicants who are registered with MSME and NSIC on production of documentary
evidence. The documentary evidence should stand valid as on the date of submission of bid and continue to hold at least till bid validity period (i.e. 180 days).
Note 2: The bids are to be submitted online in electronic format on website http://ifci.etenders.in . Bidder may download
Tender Document along with terms and conditions from IFCI website www.ifciltd.com. However, for participating in the tender, it is mandatory to download & submit the tender from the http://ifci.etenders.in website only. The bidders are
requested to submit their bids prior to last date of submission to avoid non-submission of their bids due to non-availability
of/hanging of website in last moments or any reason whatsoever. Neither IFCI nor the E-Tendering service provider shall be responsible for any issues such as internet connectivity or internet browser etc. The last date of submission of bids will not
be extended if system is hung up at the last hours or congestion due to internet at the end of the bidders at the time of filling of tender. IFCI reserves the right to reject all or any tender wholly or partly without assigning any reason
whatsoever.
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The vendor submitting the proposal in response to RFP, shall hereinafter be referred to as “Product Vendor, Bidder / Vendor / authorized Partner” interchangeably. IFCI will not be liable for any costs incurred by the bidder in the preparation of the response to this RFP.
The preparation of bidder’s proposal will be made without obligation by IFCI to acquire any of the items included in the vendor’s product, or to select any vendor’s proposal, or to discuss the reasons why the bidder’s proposal is accepted or rejected. All information included by the bidders in their proposal will be treated in strict confidence.
Instructions
1. Bidders who wish to participate in this tender will have to register on line http://ifci.etenders.in. To participate in the
e-tendering process, bidders will have to procure Digital Signature Certificate (Type-II or Type-III) as per information Technology Act-2000 by the use of which they can sign their electronic bids. Bidders can also procure the same from
any CCA approved certifying agency etc. Bidders who already have a valid Digital Certificate do not need to procure a new Digital Certificate. The bidders are
requested to read carefully the user manual available on website http://ifci.etenders.in before initiating
the process of E-Tendering.
2. Bidder shall submit their offers online in an electronic format both for “Technical” and “Financial bid”. However, hard copy of technical ,Tender fee and Earnest Money Deposit (EMD) as prescribed, in original should be submitted
physically in the office of General Manager (IT), IFCI Ltd., IFCI Tower, 10th Floor, 61 Nehru Place, New Delhi -110019 on all working days during working hours before the last date and time of online submission of bid as mentioned
above.
3. Before electronically submitting the tenders, it should be ensured that all the tender papers are digitally signed by
the bidders.
4. On Line submission of bids: The online bidders will have to be digitally signed and submitted within the time
specified on website http://ifci.etenders.in the following manner:-
a) Envelope -I: Technical Bid: Scanned Copies to be uploaded (.pdf):-
i) The bidder will have to deposit cost of tender document Rs.5,000/-(Five Thousand Only) (non-refundable) and EMD Rs.3,00,000/-(Rupees Three Lakhs Only) in the form of Demand Draft/Pay Order
(PO) drawn on any Nationalized/Schedule bank in favour of “IFCI Ltd. ” payable at New Delhi before
opening of “Technical Bid” in the office of General Manager (IT),IFCI Ltd., IFCI Tower,10th Floor, 61 Nehru Place, New Delhi -110019 and obtain a receipt thereof and bidders shall upload the receipt as
proof of depositing tender document cost and EMD (scanned copies) along with technical bid. Otherwise the bid in electronic form will not be considered.
ii) The technical information has to be prepared very carefully as indicated in the tender document since it will be the basis for the pre- qualification of bidders. Only relevant and to the point information/document
should be uploaded. Failure to provide any required information, may lead to the rejection of the offer. Bidders must read the tender document very carefully before signing on it. Technical formats i.e. all
Annexures, except Financial Bid Annexures/Schedule, any other relevant supporting documents including
all the pages of tender document must be signed by hand of the authorized representative along with date as token of acceptance of the terms & conditions of tender.
b) Envelope-II: Financial Bid:
This envelope shall consist of financial format/schedules, they must be signed by hand of the authorized
representative along with date. The rates as given in the schedule shall quote in figures and the rates must be
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exclusive of all taxes in financial bid. The bidder is required to check the prices/amount carefully before uploading financial bid.
5. Proof for submitting cost of tender document and EMD are essential with technical bid otherwise bid in electronic
form will not be considered.
6. Only one bid would be considered from one firm/Company for online e-Tendering.
The Bidders are also advised to visit the aforementioned website on regular basis for checking necessary updates.IFCI also reserves the right to amend the dates mentioned in Key Events & Dates of this Bid document. Any proposal received after the deadline for submission of proposals will be rejected and returned unopened to the Bidder. All prospective bidders will be notified of the amendment which will be final and binding on all the bidders. In order to allow prospective bidders reasonable time in which to take the amendment into account in Preparing their Bids, IFCI, at its discretion, may extend the deadline for the submission of Bids. Further, IFCI reserves the right to scrap the RFP or drop the tendering process at any stage without assigning any reason.
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Scope of Work Section I - Credit Enhancement Guarantee Scheme for Scheduled Castes (CEGSSC)
General Scope
The scope of work for the web Portal includes but not limited to:
• Development of the entire Application / system in a web based environment.
o Design and development of the database for all the functionalities.
o Development of Complete Accounting System catering to the needs of the solution.
o Capability of solution to handle large number of transactions, users and traffic
o Online and Offline MIS Reports generation.
o Integration with email system • Vendor should be able to troubleshoot any unforeseen problems with the portal at a short notice.
• Bug fixing, Preventive & Regular Maintenance Activity are to be carried out by the vendor. It will also
include patch upgrades and version upgrades for the technology used. • Conduct regular testing of servers for security and performance.
• Maintaining Document Management System • Compatible to the major browser like Chrome, Mozilla firefox, Internet Explorer, Safari, Opera etc.
• Submission for Security Audit and compliances to all the suggestion given by the agency before make it
lives after getting the certified audit report
Development Platform
Solution provider can provide the solution bespoke using open source architecture. The Web Application access is to be compatible with Internet Explorer 7.0+, Mozilla Firefox 3.0+, Google Chrome 4.0+, Opera 9.0+, Safari (or the latest versions as available at the time of development following award of the contract).
Functional Scope Following are the broad modules to be implemented in the portal:
Registration of Member Lending Institution (MLI)
The portal will provide functionalities to register any lending institution as a Member Lending Institution (MLI) and must be capable of registration, maintenance, and deletion of MLI’s.
The system must support but not limited to:
• Easy to use and comprehensive portal for lending Institutions to register, view and submit application along with documents
• Role based authentication and authorization of member users • Communication with MLI’s through various means
• Receipt of Guarantee fee and various other payments with MLI’s
• Document management system with user based access, roles and privileges
Application Processing 1. Issuance of token number
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o Modify Application – The system must provide capability for the user to modify
any application that has been submitted.
o Maintain Customer Master – Creation and maintenance of customer/borrower
details.
o Eligibility Check– System should be able to check the compliance of the eligibility
criteria to the scheme.
o Check Duplicate Applications - This feature provides capability for the system to
perform duplicate check on an application.
o Authorize Application - capability for IFCI user to authorize applications that have
been submitted by the various MLIs. The users have an option to accept/ reject/
hold the received applications.
o Generate Unique Reference Number - This feature provides capability for the
system to generate a unique reference whenever an application is approved.
o Re-Approval – This feature provides capability for IFCI to reapprove approved
applications that have been modified.
Issuance of Guarantee
o Uploading of Documents: The user may be able to upload documents (Word, excel or pdf
formats) like sanction letter along with the checklist of the documents that needs to be uploaded. The basic checks for the compliance to the scheme at this stage should be done by the system
before submission of the application by MLI to checker level. System should be able capture the guarantee fees payment details.
o Demand Advisory Note: The system should be able to generate the demand advisory note, where
ever required. o Guarantee Issuance: Once guarantee fee payment is verified by the checker, Guarantee
confirmation should be issued to the MLI.
Accounting Module
The system must handle end to end automated processing of all payments, fees, interest calculation, overdue, fines etc.
The vendor has to completely automate the accounting of Guarantees sanctioned. All financial transactions would be done using the system.
• Sanction workflow - The system must handle sanctions, disbursements, schedule, cancellations,
conversions, enhancements for the guarantee extended.
• General Ledger - The system should include, but not limited to, creation of various Ledgers and there reconciliation/maintenance thereof, creation of vouchers for each transaction and subsequent backup of
vouchers • Automated Demand Advise - All kinds of notices/letters should be generated automatically. The system
must support automatic generation and dispatch of Demand Advices
• Interest Calculation - Interest calculation can be monthly, quarterly, half yearly or yearly and has to be kept parameterized.
• Guarantee fee Calculation – This feature provides capability for the system to calculate the
guarantee fee for an approved application.
• Pay-in-slip Generation & Printing – This feature facilitates the system to generate a unique payment Id
whenever a payment is made against any application and display pay-in-slip for the same and user can
print the generated pay-in-slips.
• Pending Payment Viewer - This feature provides capability for IFCI to view the list of
payments that are pending.
• Handle short and excess payments - This feature provides capability for the system to
handle short and excess payments at any stage of application.
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• Generate vouchers – System must be capable to generate different types of vouchers viz.
receipt voucher, payment voucher journal voucher etc.
• Disbursement Details – System must be capable of defining/maintaining/modifying disbursement details
against each application. • Schedule Creation and Management – Capability of the system to create and modify payment schedule.
• Repayment Details - This feature provides capability for the user to enter repayment details
and repayment schedule against each application.
Operations Management
• NPA Details - This feature facilitates the user to enter NPA details for a borrower. User enters
NPA details and submits.
• Review of the NPA Borrowers
• Application Closure – System must handle all closure related activities.
Claim Processing
System must support Claim processing functionalities right from invocation of claim till disbursement and
closure. All processing must be automated and data must flow seamlessly across system.
• Claim Invocation – System must allow user to invoke guarantee claim within system.
• Claim Application – This feature provides the capability to MLI to add new Claim Application
for Borrowers’ loan account(s).
• Claim Eligibility Checks and Authorization/rejection of the claim – This feature enables the
System to evaluate Claim Eligibility for the given Borrower and MLI. Checker may be able to authorize
or reject the claim.
• Claim Payment and Recovery amount accounting: The system must do the accounting for
partial/full claim payment and recovery amount.
• Authorize Claims – This feature provides the capability to IFCI to process the claim application.
Risk Management Module
Using this module, Users should be able to define the limits which will help analyze Exposure positions.
Limits could be set at Banks level or various category levels.
Users should be able to generate reports to verify these limits as well as Alerts should be raised at specific
areas in application processing.
MIS and Reports
System must provide comprehensive Management Information System at par with Industry standards.
The reporting system must be entirely configurable and parameterized and must be efficient with least
load on the system. Following are some of the indicative highlights of the system:
• Ability to generate any kind of report based on defined input parameters
• Ability to generate all reports in the required format viz. Pdf, excel, delimited, csv, plain text etc.
• Access to reports based on user roles and privileges
• Ability to generate historical reports on legacy/historical data
• System should generate reports related to, but not limited to, MLI wise, Slab wise, State wise, Status wise,
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Application Details, Application Reports, Proposal Reports, Guarantee Cover issued, Guarantee Fee Outstanding, List of MLIs, Pending Applications, Monthly Progress Reports, Payment Reports, Disbursement Reports, Claim
Detail Reports, NPA Detail Reports, Investment Detail Reports
Funds Management
The system must be capable to manage/maintain funds for the said scheme.
• Budgeting/Projecting Details – This feature provides capability to enter and store Annual and Short
Term Inflow and Outflow Budget Details as well as Forecasting Details in the System. • Inflow Details - This feature provides capability to enter and store the Inflow Details in the
System.
• Outflow Details - This feature provides capability to enter and store the Outflow Details in the
System.
• Investment Details – System must be capable to handle investment and placement of funds at
IFCI’s disposal.
• Interest Calculation – System must be capable to calculate Interest on various funds at IFCI’s disposal
Other requirements
• System would be needing the required Day end / Month end processing
Alerts and Notifications
The system should be capable of notifying – e-mail alerts about the outstanding payments, default payments, delayed payments and defaulters henceforth; by way of alerts and notifications. These alerts should be completely customizable
and parameterized.
System must be capable of sending automated emails for various events like overdue, last dates, change in rates, fees,
any other important updates etc. User must be able to send emails to MLI’s, government entities etc. Document Management System
General Ledger
System must implement various General Ledgers and there reconciliation/ maintenance thereof, GL posting, Balance Sheet, Profit-Loss generation, integration with existing GL system.
User Support
In the client side of the web portal the interface will be given to lodge a complaint about the bugs/difficulties about
the application by the Master Administrator.
Option will be provided to give the User Name, Facts about the difficulties and attachment option to attach the error message if any.
On successful submission, the system will generate a token number with time and date of lodging the complaint.
Complain will be auto transferred to the selected implementing agency and nodal officer of the portal for further
escalation
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Context Diagram for CEGSSC
Note: Please refer to Annexure 21 for scheme details and tentative report formats.
Technical Scope
Proposed System Environment
Keeping the requirements into consideration, the vendor shall propose the Technology Architecture (including but not
limited to application, database, server, bandwidth etc.) in line with IFCI’s needs which will be implemented with IFCI’s
approval. IFCI reserves the right to accept or reject the same before awarding the contract.
Administration Module
System should provide an Administration Module with Super-user capabilities with functionalities related to
end to end administration of entire solution. The solution should be completely customizable and
parameterized. Following is an indicative list of functionalities:
User Creation – Through the admin portal, system should be capable of creating, maintaining,
deleting user with customized roles and privileges. These users in turn should be able to create users
for MLI’s.
Password Management – Complete password management process needs to be followed by
system.
Member User Classification, Details, Demographic, Address update – Member user has
an option to complete all information with respect to his organization structure, address and
other information.
Deactivation/Reactivation of Member users - This feature provides capability to the Admin
MLI Registration
Application Submission
Application Processing
Accounting Module
Claim Processing
MIS and Reporting
Investment & Fund Management
Administration Module
Ap
plicatio
n Layer
Datab
ase Layer
Database
IFCI Users
Govt. of India
MLI Users Datab
ase Layer
Database
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User to prevent any registered user from accessing the system.
Add/Modify/Check Roles – Admin user has an option to add, modify and view the roles given
to member user and control access privileges of member users.
Parameterization Module
System should be capable of creating and modifying all kinds of parameters required for various processing
like interest rates, duration, frequency, number of users, maximum response time, fees, number of
applications, amount allocation etc.
Audit Trail Management
Audit trail must be built in the system to keep track of the changes in critical data elements.
The system must provide flexible methods for defining which objects and actions audit trails can be set,
including:
o Auditing actions to specified object
o Auditing specific actions on all objects
o The ability to construct custom auditing rules (e.g. specific actions on a specific set of object
over a specified time)
o date/time stamp of an action and
o User ID who completed an action
Data Archiving
Security -Two Factor User Authentication
Access to information must be restricted only to authorized persons/users with username and password. Dynamic
password expiry & management mechanism should be implemented
Proposed software application modules should implement multi-factor authentication mechanism to add an
additional layer of security to log on to the application.
User’s assigned desktop device credentials in the form of MAC (media access control) address - a unique
identifier assigned to network interfaces for communications should be captured
Access controls are to be enforced, and all successful and unsuccessful authentication attempts are to be logged
for auditing purposes.
Session control and auto logout policy should be implemented throughout the entire system.
Same user should not be allowed to login through multiple devices at a same time.
Direct access to database must not be allowed.
There would not be any physical deletion of data. A deleted record would have its state changed to
“inactive” to indicate that it has been removed from the active system.
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User Management
The system should provide functionality for comprehensive user management. The system will have 4 main users which my increase/decrease in future, viz. Super User, IFCI Users, MLI’s, Govt. of India Entities etc. The users will have following
functionalities which are not limited to and may be increased in future.
Super User: The Super User will have all administration rights and will supersede every other user. It can create, modify
or delete other users. The Super User also have the privilege to configure, grant different roles/privileges to other users. The privileges mentioned so far and their assignment is not exhaustive and may change subsequently based on
requirements.
Data / File Integrity
Provision to generate alerts (through pop-up messages) if data modification/deletion results in loss of data integrity
(for both master as well as transaction data)
Tracks changes to all Master Files
Provides on-line and printed notification of errors and alerts.
Any data field which is defined as a function of any other data (e.g. balances and totals) cannot be directly modified.
Provides complete audit trail with date-time stamp and user id, IP address, MAC address for user-defined
transactions.
User Interface Requirements
The system provides formatted screens for all input and output.
The system provides pick-list (i.e. List of Values) for all fields wherever possible.
The system allows the definition of mandatory and optional data fields.
The system should allow default values to be set for specified fields.
The system must have structured menus and sub-menus.
The system provides meaningful error messages in case of software or system failure, hos
System should provide ‘configurable’ input screens compatible with input forms used by IFCI.
The system provides examples/options (Online Help).The help facility must be ‘Context-Sensitive’ and provide
instruction on how to use any specific Options/function of the system.
Application Interface Requirements
All the above modules as mentioned, must have an interface with each other, for ease of use and also with external
applications namely SMS gateway, e-mail etc.
Secure Socket Layer
Proposed application should be able to establish link between web server and a client- typically a web server
(web application) and browser by using SSL certificates from a reputed vendor like VeriSign, which must be
licensed and implemented on IFCI’s web server.
Access Control Logic
The proposed application should have a comprehensive dynamic access control mechanism.
The authentication & authorization should be provided to ensure the person who is attempting to access the
system is valid and the person who has logged has right privileges to perform his/her duties.
This will be achieved based on the defining a Role Based Access Control mechanism.
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All the functions within the proposed system should comply with the access controls defined during the Define
phase. Unauthorized access situations should be simulated during the Development & Testing phase to confirm the
System Security requirements.
Audit Support
The Vendor is also required to support the Application audit activity as well as provide the fixes for the
vulnerabilities /observations within the stipulated timelines as agreed with the IFCI management.
Testing & Deployment
The vendor to ensure that modules being developed for the solution should go through a mandatory
Quality Control and QA testing. IFCI will require the vendor to establish and maintain an effective quality assurance program to ensure the technical quality of the services provided under any task is in order.
The vendor should arrange to conduct periodic risk management analysis, security vulnerability assessment of
the solution deployed at least half-yearly.
Post Migration, a pre-audit activity should be carried out by the vendor so as to minimize possible observations that may arise when the actual audit takes place.
Security Audit
It is to be noted that the following is to be carried out for the web portal
1. IFCI intends that the vendor to engage firm for Security Audit of Portal for Safe to Host Certification.
2. The firm would conduct Third-party testing meeting government and industry Compliance standards. 3. Web Application Audit & Vulnerability management of the web enabled applications has to be strictly done as per
the guidelines issued for Third party Audit empaneled agency by Cert-in. 4. Web-enabled Application is to be audited as per latest standards laid by OWASP (Open Web Application Security
Project)
Acceptance, Certification and Roll-out
As this project involves both the development and hosting of the web portal the following points related to Acceptance, Certification and Roll out shall be considered:- An acceptance test plan along with test cases and expected results traced to the requirements shall be provided during the development and the same shall be accepted by the Department. Hosting of the solution in the Data Centre as proposed by IFCI should be carried out after the user acceptance testing and other certification (Security Audit) has been successfully completed and the same will need to be factored in the work (project) plan.
Safe to Host Certification
The Selected Bidder shall get the Safe to Host Certification done for portal (including all the pages) from the Cert-in empaneled vendors. Selected Bidder shall remove the vulnerabilities identified during the Safe to Host
certification and then deploy the Portal.
Backup and Restore
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Complete backup of the solution/portal (application as well as database backup) is required with
daily/weekly/monthly frequency and will be shared by the vendor monthly or whenever requested for by IFCI.
Restore: Whatever the backup option selected, the proponent must have the ability to provide a full restore within
24 hours.
Implementation and Support
Implementation Plan is critical to the success of the project. A detailed Implementation Plan is to be prepared by
the Bidder.
Among other things Implementation Plan will address the methods by which the Bidder will carry out its overall
management and coordination responsibilities if awarded the Contract, and the staff and other resources the Bidder proposes to use. The Plan should include a detailed Contract Implementation Schedule in bar chart form, showing
the estimated duration, sequence, and interrelationship of all key activities needed to complete the Contract. The
Project Plan must also address any other topics specified in the RFP.
In addition, the Project Plan should state the Bidder's assessment of what it expects IFCI and any other party
involved in the implementation of the Information System to provide during implementation and how the Bidder
proposes to coordinate the activities of all the involved parties.
The Bidder shall consider the following in the Implementation:
Appropriateness of the Plan-Time Frame The Plan should focus on achieving the implementation targets with time frames as indicated
Implementation Plan must clearly show the following:
• Activities • Duration of each activity
• Stages
• Milestones • Deliverables
• Reports & meetings
Team and Staffing
While selecting a staff member following should be considered and stated for each Member:
Relevant experience
Role against relevant experience
Over all contribution to the Implementation
Experience with Public Sector / Government Organizations
Qualifications
Total Experience
The implementation team would play a pivotal role in the implementation of the systems and be responsible for harmonizing the business and other technology requirements
The vendor is required to share the details of the Team proposed for the implementation along detailed CV of these
resources who shall subsequently be engaged in the project development. The proposed team composition
/resources have to be retained throughout the project implementation schedule. If there is any change in the Team
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Structure before the end of Warranty period, a penalty of 5% of Total Cost of Ownership (TCO) will be imposed on the vendor.
The Vendor will assign a Project Manager, who has responsibility for managing the complete Development and
Maintenance Service Agreement during the contractual Period. He/She will be single point of contact on behalf of
The Vendor. The person designated as the Project Manager shall be responsible for the coordinated and efficient functioning of the Personnel.
Project Deliverables
The deliverables include:
Project Plan and Schedule
Complete architecture of the solution
System Requirements Study (SRS) Document for implementation and customization.
Providing comprehensive documentation of the application including the application architecture, description of the interfaces, the data model, database table structure, Data Flow Diagrams, complete
description of the data elements (metadata), user manual, system manual etc.
Standard Followed
o Usability Standards o Style guide
o Web Standards Compliance Policy
Design Documents o Detailed Design Document
Test Plan Execution Reports
o Unit Test Reports o Integration Test Reports
o System Test Reports o Performance Test reports
Developed Product
o Source Code Files o Library Files
o Test Bed Code Files
o Build (Make) Files
o Binary Files
Portal Backup/ Recovery Manual
Web Admin and User’s Manual
Training manual – electronic
format, both editable document
and a pdf
Cert-In audit to be conducted (may be called a level) of testing and code correction till identified “Safe for hosting “.
The report must include Summary/Checklist of vulnerabilities identified with subsequent correction status.
Audit Report as per the guidelines issued by GOI. The information security audit report from the information security
auditor should clearly state that these Web-Pages, including the backend database and scripts, if any, are free from
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any vulnerability and malicious code, which could be exploited to compromise and gain unauthorized access with escalated privileges into the web server system hosting.
The above list is indicative and shall be refined along the project execution phase. The vendor shall provide daily
/weekly progress report on the project status, bugs/problems reported/ points taken up with schedule of date of
reporting, date of resolving, and status for all kind of bugs and problems.
Creating a test Environment
Staging environment to be setup at IFCI premises. The vendor is required to set up a test server at IFCI
premises which shall have a latest running copy of the entire solution being developed. Necessary hardware and
software / internet connectivity will be provided by IFCI.
Onsite Resource Engagement The vendor is required to deploy onsite resources for understanding the requirements/ trouble shooting / new module
development etc. The skillset, experience, and competency of the resource being deployed will be decided based on IFCI’s
preference. The leave of these onsite resources shall be governed by t h e leave Calendar of IFCI. Versioning and Source Code Management
Source Code Management for all modules and versions will be done by the vendor. All source code including source code
of the new modules developed during the course of the AMC will be an exclusive property of IFCI. Vendor shall provide
daily complete backup of source code changes carried out / new code developed at the end of the day.
Section II – Enhancement, Ongoing Maintenance and Support for Sugar Development Fund (SDF) Portal
The selected bidder will be responsible for providing ongoing maintenance and support for the existing portal as well as enhance the features of the same as per the scope defined.
Maintenance & Support – Existing Portal
Enhancement of New Features & Integration with the existing features and subsequent maintenance & support
1. Maintenance & Support – Existing Portal
Current Technology Used: .Net 2.0 & SQL server 2008
The portal has to be migrated to the latest versions of the above technology. A complete Disaster Recovery option has to
be put in place. The bidder has to provide a technological solution for the existing as well as new portal.
The vendor is expected to manage and maintain the portal which will include but not limited to the following:
To enable the web portal to serve/cater to future up-gradation and new requirements easily.
To improve system scalability for more users, more traffic and transactions.
To ensure compliance with IFCI Guidelines.
To organize the contents in a logical and intuitive manner.
To integrate ‘easy to use’ content management system for easily managing overall content of the Portal. Adding
new information or removing existing/old information should be simple.
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Vendor should be able to troubleshoot any unforeseen problems with the portal at a short notice.
Bug fixing, Preventive & Regular Maintenance Activity are to be carried out by the vendor. It will also include
patch upgrades and version upgrades for the technology used.
Conduct regular testing of servers for security and performance.
Maintaining Document Management System
All existing and future Audit gaps in the portal has to be closed by the vendor within necessary timeframes.
Change Management
Development of new modules where effort needed is less than 30 man days will be considered as part of the scope and
no extra payment shall be made.
Major module development which require more than 30 man days of effort may be considered as major enhancements
for which cost estimation can be worked out separately.
2. Enhancement of SDF Portal
New Module Development New modules have to be developed with an indicative list given below which may increase/decrease in future:
1. Loan Application Module
Each sugar mill files and submits its loan application to the Ministry, as a hard document. This proposes of manual
submission of applications has to be automated.
There should be a new online loan application module integrated within the existing portal that enables a user to fill the
application form online and submit/ attach the necessary documents.
2. Loan Accounting Module
The vendor has to completely automate the accounting of loans sanctioned. All financial transactions pertaining to Loan
accounts would be done using the system.
The system must maintain loan details like loan originations, security creation (Collaterals), sanctions, disbursements,
repayment schedule, cancellations, enhancements and outstanding dues of the assisted concerns. The interest can be
calculated monthly, quarterly, half yearly or yearly and has to be kept parameterized. The system should include, but not limited to, creation of various Ledgers and there reconciliation/ maintenance thereof, creation of vouchers for each
transaction and subsequent backup of vouchers. Facility of all kinds of notices/letters should be generated automatically.
The list of functional requirements for Loan Origination is available as Annexure I.
Alerts and Notifications
The system should be capable of notifying about the outstanding payments, default payments, delayed payments and
defaulters henceforth; by way of alerts and notifications generating, at present, from the loan accounting system. These
alerts should be completely customizable and parameterized. The portal should also be integrated with external
applications namely SMS gateway, e-mail etc.
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Reporting and MIS
At present various reports are generated based on parameters. These reports correspond to the sanction amount details,
disbursement details, repayment schedules, other progress reports etc. The report generation system should be robust
with least load on the system. The reporting system must be entirely configurable and parameterized and must be efficient
with least load on the system. Following are some of the indicative highlights of the system:
• Ability to generate any kind of report based on defined input parameters
• Ability to generate all reports in the required format viz. Pdf, excel, delimited, csv, plain text etc.
• Access to reports based on user roles and privileges
Levels of Authorization
Level of authorization will be defined in consultation with SDF Dept.
Accounting
New records can be entered at Regional Office (RO)/Head Office (HO) level and recoveries can be entered in the system
at HO level in all cases. Accounting of various loans shall be carried out at both RO as well as HO level. Appropriation of
accounts is carried out RO wise.
Document Management System
The proposed system should provide interface for integration with document management pertaining to the different
stages of the loan approval and sanctioning. The system should store, retrieve, and present documents as when required.
Document archiving provision should be on place.
Implementation support shall include following activities
Data Migration from the existing applications
Selected bidder shall coordinate with IFCI for migrating their data from the existing application (Oracle Database- SDF
loans) .IFCI shall provide the database schema and sample data to the selected bidder. Selected bidder shall prepare the migration scripts and migrate the sample data provided IFCI and create user rights for the same. Concerned User
Department shall validate the sample data entered in the system and after their approval, selected bidder shall migrate the
complete data in the application.
Selected Bidder shall ensure 100% accuracy in the migrated data and in case any correction identified by the user department /IT Team in the migrated data shall be corrected by the Selected Bidder.
Master data porting in the new application/customization
Selected bidder shall prepare master data collection templates and user guidelines in the excel/ CSV / Text/ any other
formats as desired by IFCI during the design and development phase which can further be used for migration of digitized data and same shall be used for digitizing their existing data.
Providing Training
Training of staff is essential for ensuring that the software developed is actually put to use. Hence, the selected bidder shall also ensure a proper hands-on training to the designated end-users of the portal /enhancements/ customizations made, so
as to make them well conversant with the functionalities, features and processes built in. Selected bidder shall provide
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onsite training to the users. Selected bidder shall submit details of each training session including Attendance Record (in Hard Copy).
User Management
Apart from IFCI, there are few other entities/agencies who will be using the same portal .The portal should be available
to all such entities and in future any other entity as well. At individual level, the roles and permissions would need to be
assigned at departmental levels for each nodal agency.
Application Interface Requirements
All the above modules as mentioned, must have an interface with each other, for ease of use and also with external
applications namely SMS gateway, e-mail etc.
Warranty Support
Bidder represents warrants and agrees that all services to be provided under this Agreement shall be performed in a professional, competent, and timely manner by appropriately qualified personnel in accordance with the Statement of
Work and as otherwise provided in this Agreement.
The vendor will assume total responsibility for the fault free operation of implemented solution and maintenance thereon, during the on-site warranty period of six [6] Months after acceptance Certificate issued by IFCI. The vendor shall provide necessary maintenance services for subsequent four years after end of initial warranty period of [6] Months. The warranty should cover trouble shooting, removing bugs/errors and enhancement (if required). All updates to base application software released, will be provided during warranty period with no extra cost to IFCI.
Responsibilities of Bidder during Warranty Period
Any defect that is found in the design and workmanship of the equipment and other Services (“the deliverable”) provided
by the Bidder during the Warranty Period, the Bidder shall promptly, in consultation with IFCI and at sole discretion and cost of the bidder repair/ replace or otherwise make good such defect as well as any damage to the equipment caused by
such defect. These warranty terms also apply to development and all other periphery systems/interfaces along with
production environment. Bidder shall not be liable for breach of warranty resulting from:
(a) modification of the deliverable after delivery by Bidder if such modification was not made by or on behalf of the Bidder
(b) use of the deliverable in combination/ operation with other products or systems which are not approved by the
Bidder (c) operation of the deliverables on incompatible hardware and/or software not recommended by Bidder,
(d) If the deliverables has been used otherwise than in accordance with the relevant documentation and/or otherwise than for the purpose for which they have been developed or supplied, or
(e) Defects in components or materials provided to Bidder by IFCI in connection with the preparation of the deliverable.
Training The implementing agency shall provide 2 Weeks onsite hands-on Training for usability of the application to administrators/Users decided by the department. Security Audit
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It is to be noted that the following is to be carried out for the web portal
1. IFCI intends that the vendor to engage firm for Security Audit of about Portal for Safe to Host Certification.
2. The firm would conduct Third-party testing meeting government and industry Compliance standards.
3. Web Application Audit & Vulnerability management of the web enabled applications has to be strictly done as per the guidelines issued for Third party Audit empaneled agency by Cert-in.
Acceptance, Certification and Roll-out
As this project involves both the development and hosting of the portal following points related to Acceptance, Certification and Roll out shall be considered:-
An acceptance test plan along with test cases and expected results traced to the requirements shall be provided during the development and the same shall be accepted by the Department.
Hosting of the solution in the Data Centre as proposed by IFCI should be carried out after the user acceptance testing and other certification (Security Audit) has been successfully completed and the same will need to be factored in the work (project) plan.
Safe to Host Certification
The Selected Bidder shall get the Safe to Host Certification done for portal (including all the pages) from the Cert-in
empaneled vendors. Selected Bidder shall remove the vulnerabilities identified during the Safe to Host certification and then deploy the Portal.
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Milestones and Key deliverables
Project Kick-off
After issuing Purchase order on vendor, Project will be started with a kick-off meeting between IFCI Project Manager, Vendor’s Project Manager and Business users at IFCI, New Delhi. Vendor needs to submit a detail Project plan (including
quality & risk management plan) and project team profile at the time of project kick-off meeting.
This meeting should be convened within 1 week, after the issue of PO and signing the Contract/agreement by IFCI and the
vendor.
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Following project schedule and Milestones are being proposed, and vendor needs to adhere to the same.
Credit Enhancement Guarantee Scheme for Scheduled Castes (CEGSSC): The implementation duration of the
project shall be maximum of sixteen (16) Calendar Weeks for Phase I, and fourteen (14) Calendar Weeks for Phase II. This duration of project completion is inclusive of the Audit certification by a Cert-In empaneled vendor. The details will be
worked out at time of project kick off meeting. Annual maintenance shall follow Warranty Support
Project Schedule (Tentative Proposed)
Development of Phase I - Modules S.No.
Activities
Duration
1. Security Module
2. Registration of Member Lending Institution (MLI)
3. Application Processing 4. Issuance of Guarantee
5. Accounting Module - Partially 6. MIS & Reports - Partially
7. Integration with Document
Management System 8. Alerts & Notifications
1 SRS (System Requirement Study)
Sign-Off
3 Weeks
2 Design , Development & Quality
Assurance of the portal
7 Weeks
3 User Acceptance Test & Training
3 Weeks
4 Cert-In Audit Certification 1 Week
5 Cert-In Audit Gap Closure 1 week
6 Deployment in Production ‘Go Live’
1 Week
Total Implementation Duration(Phase 1) 16 Weeks (4 months)
Warranty Support after Phase 1 - Go LIVE 4 Weeks
Schedule for Phase II
Development of Phase II Modules S.No.
Activities
Duration
1. Operations Management
2. Claim Processing 3. Enhancements of Phase 1 Modules
a. Accounting Module
b. MIS & Reports 4. Risk Management Module
5. Funds Management 6. Integration with Phase I
1 SRS (System Requirement Study)
Sign-Off
2 Weeks
2 Design , Development & Quality
Assurance of the portal
5 Weeks
3 Integration Testing with Phase 1 Modules
2 Week
4 User Acceptance Test & Training
2 Weeks
5 Cert-In Audit Certification 1 Week
6 Cert-In Audit Gap Closure 1 weeks
7 Deployment in Production ‘Go Live’
1 Week
Total Implementation Duration (Phase II) 14 Weeks (4 Months)
Warranty Support after Phase II 4 Weeks
Total Project Duration inclusive of Warranty Period for Phase I , and Phase II 10
Months
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Training should be completed within the project schedule. However keeping the overall time schedule unchanged, flexibility with regard to time duration is permitted within the above activities. Parallel development activities of Phase I & Phase II
are envisaged and the selected vendor is required to suggest the optimum project schedule to meet.
Sugar Development Fund (SDF): The implementation duration of the project shall be maximum of fourteen (14)
Calendar Weeks from the effective date of Contract. Fourteen (14) Calendar Weeks .The details will be worked out at time of project kick off meeting. Annual maintenance shall follow Warranty Support
Project Schedule
S.No.
Activities
Duration
1 SRS (System Requirement Study) Sign-Off 1 Week
2 New Enhancements & Integration with existing modules.
6 Weeks
3 Migration of existing Data 2 Weeks
3 User Acceptance Test & Training
1 weeks
4 Cert-In Audit Certification 1 Week
5 Cert-In Audit Gap Closure 2 weeks
6 Deployment in Production ‘Go Live’ 1 weeks
Total Implementation Duration 14 Weeks
Warranty Support after Go LIVE 24 Weeks
Total Project Duration 38 Weeks
Annual Maintenance Support 3 Years
Note:
1) Both the Project Schedules mentioned above may run in parallel.
2) Each implementation task should define the level of resources required, timing of resource needs and deliverables for both the system provider and IFCI.
3) Successful vendor should ensure full time availability of Subject Matter Experts onsite during the period of
Implementation
Training should be completed within the project schedule. However keeping the overall time schedule unchanged, flexibility
with regard to time duration is permitted within the above activities.
Project Monitoring Committee (PMC)
A Project Monitoring Committee would be formed with representatives of IFCI and project manager of the selected Bidder
[Service Provider]. The role and responsibility of the Committee would be to resolve all the issues during implementation /
Commissioning / Acceptance etc.
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The Committee to meet on weekly basis or whatever period deemed to be necessary and acceptance carried out. The
selected bidder is required to submit Minutes of Meeting after the meeting. Deliverables
Successful vendor to submit the following deliverables:
Complete migration strategy, customization and implementation plan
Project Plan and Schedule
Complete architecture of the solution
System Requirements Study (SRS) Document for implementation and customization.
Providing comprehensive documentation of the application including the application architecture, description of the interfaces, the data model, database table structure, Data Flow Diagrams, complete description of the data
elements (metadata), user manual, system manual etc.
Standard Followed o Usability Standards
o Style guide o Web Standards Compliance Policy
Design Documents
o Detailed Design Document
Test Plan Execution Reports
o Unit Test Reports o Integration Test Reports
o System Test Reports
o Performance Test reports
Developed Product
o Source Code Files o Library Files
o Test Bed Code Files
o Build (Make) Files
o Binary Files
Portal Backup/ Recovery Manual
Web Admin and User’s Manual
Training manual – electronic format, both editable document and a pdf
Cert-In audit to be conducted (may be called a level) of testing and code correction till identified “Safe for hosting “. The
report must include Summary/Checklist of vulnerabilities identified with subsequent correction status.
Audit Report as per the guidelines issued by GOI. The information security audit report from the information security auditor should clearly state that these Web-Pages, including the backend database and scripts, if any, are free from any vulnerability
and malicious code, which could be exploited to compromise and gain unauthorized access with escalated privileges into the web server system hosting the said website.
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The above list is indicative and shall be refined along the project execution phase. The vendor shall provide daily /weekly progress report on the project status, bugs/problems reported/ points taken up with schedule of date of reporting, date of
resolving, and status for all kind of bugs and problems.
Audit Report as per the guidelines issued by GOI. The information security audit report from the information security
auditor should clearly state that these Web-Pages, including the backend database and scripts, if any, are free from any vulnerability and malicious code, which could be exploited to compromise and gain unauthorized access with escalated
privileges into the web server system hosting the said website.
Implementation Team Composition – Skill Sets The Core team must be augmented by subject-matter experts (SME) as well as possess relevant skills, expertize &experience, in process engineering, quality, information systems, and change management. The CV’s of the Project team must be shared along with the RFP response.
Vendor has to engage an experienced on-site Project Manager for this assignment, who should have direct experience of
successful implementation/ management of one large web portal project. The selected bidder must ensure that the SME and key project members are retained on the project till the final acceptance and warranty phase is complete.
Note : Vendor should provide break up as the bought out licensed software cost, the manpower cost and
man months for customization etc. separately.
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Pre-Qualification Eligibility criteria General Application Requirement’s
User Role Management
Proposed application should be developed to map proper work flow management. All the roles/privileges should be
configurable and proper user interface for the assigning of such role should be there. Temporary assignment of role/it’s
expiry etc. may be developed as per IFCI’s requirements.
Application response requirements
Application response time refers to behavior of the various parameters and their timings of the applications from the
usability point of view. This includes the page load time, screen navigation, menu navigation, look up response time, transaction commitment time, report generation etc.
With 95% users loaded on the system, the target response time are as given below
a. Menu Navigation < 5 sec
b. Screen Opening < 5 sec
c. Look up response from DB tables < 5 sec
d. Screen navigation < 5 sec
e. Transaction commitment < 5 sec
f. Simple & Medium query < 5 sec, 12 sec
g. Simple & Medium report generation < 10 sec, 24 sec
The measurement of the system performance shall be done once as part of performance testing prior to go live and again
after 12 months of post go live stabilizations. The vendor shall provide measurable application performance report.
Annual Maintenance Service Scope – Section 1 & Section II
The AMC must be quoted for three years for the entire solution, post Implementation and warranty Support phase. The
vendor shall provide comprehensive onsite support and maintenance services for implemented solution.
The vendor shall provide technical support, and will have overall responsibility of the performance, functionality and
operation of the systems. This also include minor customizations and Change requests, which may pertain to statutory, compliance, audit requirements etc. Annual maintenance also includes the updates for any regulatory / statutory
requirements as and when they are applicable. The vendor is required to support 350 Man Hours of
development/enhancement work if any in a year.
The vendor should arrange to conduct periodic risk management analysis, security vulnerability assessment of the solution
deployed at least half-yearly.
On receipt of a problem/issue, the vendor shall analyze and resolve the problem completely within agreed time frame. The same may be carried out using an Application support helpdesk.
On-site Support Services
The on-site support also includes additional development/customization of the tool as per the change requirement by IFCI. Support and resolution of the problem is expected within 24 hours of escalation by IFCI as per the support matrix provided
by the vendor. Delay in providing resolution / support will attract penalty at 1 % of the on-site support cost per week subject to a maximum of 10 % of the onsite support cost during that year of contract.
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IFCI will require the bidder to establish and maintain an effective quality assurance program to ensure the technical quality of the services provided under any task is in order. Also, in order to meet immediate / ad-hoc requirements and ongoing
need for changes / enhancement in the software, change management process will be mutually defined as part of Annual Maintenance Contract (AMC).The vendor needs to ensure that Backup resource is acquainted with the functioning of the
system, and implementation thereon.
DBA Services
Vendor’s DBA shall conduct application, database health checks at a set frequency. Preventive maintenance visits shall be
performed by vendor’s DBA at the time, (preferably Fortnightly/ Monthly), agreed in advance by both parties. Such
Preventive Maintenance /application Health Check will include but not be limited to checking the Oracle DB logs, Audit logs, Performance health check etc.
Remedial Maintenance
Remedial Maintenance shall include the diagnosis and correction of product malfunctions and failures of the Customized features necessary to maintain the system operational. Remedies may consist of temporary procedures to be followed by IFCI while a permanent remedy is being sought.
Change Management
Critical patches should be applied immediately with due approvals in place. Also other patches must be updated as and when they are released after due testing.
Any customization requirements are duly evaluated and Due approvals, from IFCI management must be in place before applying any changes/ modifying the application/customizations if any.
The Vendor should keep track of the patches applied and report them to IFCI at periodic intervals. The Vendor must ensure that the application of any patch does not adversely affect the operations of IFCI as a whole.
Sufficient care has to be taken to ensure that patch application does not result in any downtime.
Due approvals, from IFCI management must be in place before applying any patches.
Incident Management and Response Management
The Vendor should adhere to the escalation matrix for escalation of incidents/defects/Bugs in the event that it is
not resolved within the defined time frame as per Annexure 4. The Vendor should provide a mechanism for Defect Management /Problem Management /incident management
including real time incident monitoring and responding to incidents.
The Vendor should also provide periodic (monthly) reports to IFCI detailing the various incidents reported divided
category wise along with steps taken to resolve the same and response time for the same.
The Vendor shall co-operate with the appointed representatives of IFCI in case of security incidents. The incident
response process will seek to limit damage and may include the investigation of the incident and notification of the appropriate authorities.
A summary of all security incidents shall be made available to IFCI on a fortnightly basis. Significant security
incidents will be reported on a more immediate basis.
Monitoring, Audit & Compliance
IFCI is subjected to various audits [internal / statutory / RBI etc.]. Information Security audit would also be periodically
carried out (tentative frequency half-yearly) by IFCIs appointed auditors. The successful vendor is required to facilitate
audits; fix/rectify all the vulnerabilities reported by the security auditors without any cost to IFCI and within 60 days of getting the reports. Fixation of any reported vulnerabilities may be prioritized basis the nature of Priority and Impact..
Compliance with security best practices shall be monitored by periodic Security Audits performed by or on behalf of IFCI.
These audits may include, but are not limited to, a review of: access and authorization procedures, backup and recovery
procedures etc.
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Quality Assurance
IFCI will require the vendor to establish and maintain an effective quality assurance program to ensure the technical quality
of the services provided under any task is in order. The vendor should arrange to conduct periodic risk management
analysis, security vulnerability assessment of the solution deployed at least half-yearly.
All procedures and processes in the lifecycle of the project should be preferably in accordance with CMM Level 5 or CMMI or Industry standard (ISO 9001:2000 or ISO 9001:2008 Standards).
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Performance Requirements (SLAs) for each of the sections
The purpose of this Service Level Agreement (herein after referred to as SLA) to clearly define the performance criteria that shall be adhered to by the bidder for the duration of the project.
Severity Level
Definition
Response Time Turnaround Time (Resolution)
Level 1 High Impact & Critical
Impact on Business Operations, System cannot be used at all or disrupts the functionality of the System to the extent that the System cannot be used as per the system requirement specifications, e.g. unable to access the information.
Effect on key decision-making users;
Disruption to public at large Results in negative image or adverse impact on IFCI; or
Incident localized within a module but has an adverse impact on the business operation.
Web defacement, potentially result in negative image or adverse impact on the reputation of the agency / government.
Malicious security attacks: Unsuccessful attempts reported (scans and probes, spoofing of emails, spam/scam emails etc.).
30 minutes Resolve, within two (2) hours of problem detected; otherwise implement workaround within four (4) hours; Final Resolution:
Within one (1) working day of problem reported.
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Severity Level
Definition
Response Time Turnaround Time
Level 2 Medium Impact
Functionality of the System is affected but can be used with the intervention of support personnel and be rectified temporarily by a workaround solution within one (1) working day.
A program or feature in the System cannot be used although other programs or features remain unaffected.
System as a whole function but a certain feature is somewhat disabled.
Within 1 Business hr. Resolve within eight (8) hours of problem detected by IFCI or reported to Vendor; otherwise implement
workaround within twelve (12) hours
Within three (3) working days of problem detected by IFCI or reported to Vendor.
Level 3 Low
Impact
No significant effect on the functionality of the System or the usability of the support materials but has lots of nuisance value.
Within 1 Business day Resolution to be provided within seven (7) working days of problem detected by or reported to vendor.
New Change/ enhancement Request
Acknowledgement Within 1 Business day
As per the mutually agreed scheduled with the vendor.
The Support Team must be adequately trained to support all components of the System as well as Problem resolution logs must be maintained and shared with the weekly status report.
Submission of RFP
The Bidder are advised to study the tender document carefully. The Bidder has to ensure that while submission of the
Bids, all the pages of the Bids are signed by the competent authority / authorized signatory not below the rank of VP/GM
of the Bidder. Any bid received, after the last date & time for receipt of the bids as prescribed, will be rejected and/or returned unopened to the Bidder.
RFP document submission is required to be done as under:-
The Tender documents (Receipt, Technical Bid & Commercial Bid) should be submitted online on e-Tendering portal on line
http://ifci.etenders.in .
However, hard copy of technical bid, tender fee and Earnest Money Deposit (EMD) as prescribed, in original should be submitted physically in the office of General Manager (IT), IFCI Ltd., IFCI Tower, 10th Floor, 61 Nehru Place, New Delhi -
110019 on all working days during working hours before the last date and (to be kept in separate sealed envelopes) to be
submitted super scribing as under:
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Tender Fee: Tender Fee for Automation of Credit Enhancement Guarantee Scheme for Scheduled Castes (CEGSSC) and Subsequent Maintenance and Enhancement, Ongoing Maintenance and Support for Sugar Development Fund (SDF) Portal”
Bid Security:
Bid Security for proposal for: Automation of Solution for Credit Enhancement Guarantee Scheme for Scheduled Castes (CEGSSC) subsequent maintenance and Enhancement, Ongoing Maintenance and Support for Sugar Development Fund (SDF) Portal”
Note: Tender Fee and Bid Security must be put in a separate envelope.
Section I
Technical Proposal for:
Automation of Credit Enhancement Guarantee Scheme for Scheduled Castes (CEGSSC) and Subsequent Maintenance
Note: The Hardcopy of Technical bid should be put in sealed cover which should be super scribed as:
RFP Response- Technical Bid Selection of Vendor for “Automation of Credit Enhancement Guarantee Scheme for Scheduled Castes
(CEGSSC) and Subsequent Maintenance”
Section II
Technical Proposal for
Enhancement, Ongoing Maintenance and Support for Sugar Development Fund (SDF) Portal
Note: The Hardcopy of Technical bid should be put in sealed cover which should be super scribed as:
RFP Response-Technical Bid
Selection of Vendor for “Enhancement, Ongoing Maintenance and Support for Sugar Development Fund (SDF) Portal”
Note:
- If the online submission does not include all the information required or is incomplete, the proposal is liable to be rejected
- Bids submitted by Fax or E-mail or any form other than mentioned above will not be acceptable and liable for rejection by IFCI
- All documents must be Indexed
- The Selection committee for the evaluation of the RFP response, reserved the right to relax the evaluation
criteria.
- The evaluation of the bid will only be based on the documents uploaded online on e-Tendering portal
http://ifci.etenders.in
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Technical Bid Document Submission Index
The Technical bid must contain documents in below Order.
1. Forwarding Letter (Annexure 1)
2. Letter of Competence Format ( Annexure2)
3. Letter authorizing representing executive(s) ( Annexure 3) & Pre-Qualification Eligibility criteria (Annexure 21)
4. Self-Declaration: Not Blacklisted (Annexure 20)
5. Acceptance to Terms & Conditions (Annexure 5)
6. Bid Security (Annexure 12)
7. Declaration for Acceptance of Scope of Work (Annexure 8)
8. Format for Furnishing Profile (Annexure 10)
9. Escalation Matrix (Annexure 4)
10. Financial Bid (Annexure 15)
11. Compliance Statement (Annexure 13)
12. Statement of Deviations - ( Annexure 14)
13. Statement of Assumptions (Annexure 7)
14. Confidentiality Agreement (Annexure 9)
15. Format for Project Citations (5 Portal Projects) (Annexure 6)
16. Project Management Guidelines (Annexure 18)
17. Professional List on Skill Set(Annexure 19)
18. Evaluation & Award Criteria (Annexure 16)
19. Performa for Performance Bank Guarantee (Annexure 11)
20. Undertaking from HR
21. Presentation on (Please adhere to followings)
Brief - Understanding of Requirement Scope
Approach , Methodology Proposed for Software Development, maintenance , customization
Technology proposed / Infrastructure requirements
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Implementation Team Structure, experience level
Processes approach – Change management & Deployment
Resource engagement (skill set , experience )– Development / Maintenance phase No of slides must be limited to 15, minimum time for presentation would be 45 Min and 15 min for Question Answers.
All the corresponding document must be indented, indexed, Page Numbered and separated with a separator page. Bids may be rejected in case the documents are not submitted in order.
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Bid Evaluation Methodology The objective of evaluation methodology is to facilitate the selection of the technically superior solution at optimal cost.
The purpose of it is only to provide the Bidder an idea of the evaluation process that IFCI may adopt. IFCI reserves the right to modify the evaluation process at any time during the Tender process (before submission of technical and commercial responses by the prospective bidder), without assigning any reason, whatsoever, and without any requirement of intimating the Bidders of any such change. Any time during the process of evaluation IFCI may seek specific clarifications from any or all the Bidder. A maximum of 100 marks will be allocated. The Bidder(s) will be evaluated on QCBS (Quality cum Cost Basis Selection) System with a 70% weightage for Technical Bid and 30% for Commercial Bid. The bids will be eventually evaluated
on the basis of the vendor ratings arrived by a combined scoring of the Technical Bid (weighted) and Commercial bid.
Bids who qualify for Technical Evaluation, shall be opened for commercial evaluation. Bids/Proposals will be opened in the presence of these short-listed vendor’s representatives, who choose to attend the commercial Bid opening. The evaluation committee constituted for the said purpose, shall conduct bid evaluation. The evaluation of the bid will
be based on the documents uploaded online on e-Tendering portal http://ifci.etenders.in only.
Decision of the committee would be final and binding upon the Bidders. IFCI may, at its sole discretion, decide to seek
more information from the Bidders in order to normalize the bids. However, the Bidders will be notified separately, if such normalization exercise is to be carried out.
Please note that both the Portals/Applications i.e. Credit Enhancement Guarantee Scheme for Scheduled
Castes (CEGSSC) and Subsequent Enhancement, Ongoing Maintenance and Support for Sugar
Development Fund (SDF) Portal are independent and IFCI reserves the right to place the order for any or both of them.
IFCIs decision in respect of evaluation methodology and short listing of bidders will be final and no claims, whatsoever in this respect, shall be entertained.
The Evaluation Process will take place in two phases:
Phase 1 - Techno-Functional Evaluation
Technical Bids shall be opened first and technical score shall be assigned as pre annexure 16. The minimum technical score (TS) required is 75 out of 100. Bidders who scores 75 or more in technical evaluation shall qualify for commercial bid evaluation. The vendor who qualify the technical bid will be required to make a presentation on understating the scope of the engagement. Further vendor is expected to demonstrate portals of clients developed or being maintained by them. The weightage of Technical Bid is 70% and 30% shall account for commercials.
Phase 2 - Commercial Bid Evaluation
A bidder, whose commercial bid is lowest, shall be declared as L1. The commercial score shall be calculated from the formula given below:
Commercial Score (CS) = L1/Li X100 [i=1, 2, 3….]
Where Li: stands for commercial bid price of the bidder; L1: stands for the lowest commercial bid price amongst all bidders;
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The final selection of the bidder shall be done after evaluating the Technical and Commercial bids and the compliance with all terms and conditions as mentioned in the RFP. The final Score is calculated as follows: Final Score = 70% of TS + 30% of CS A bidder, who gets highest Final Score, shall be selected for awarding the contract.
Notification of Award
Notification to Bidder Before the expiry of the period of validity of the proposal, IFCI shall notify the successful Bidder in writing by registered letter or by fax, that its bid has been accepted. The Bidder shall acknowledge in writing receipt of the notification of award and shall send his acceptance to enter into agreement within seven (7) days of receiving the notification.
Award of Contract The notification of the award of contract by IFCI and acceptance of the award by selected Bidder shall constitute signing of the agreement. The signing of agreement will amount to award of contract and bidder will initiate the execution of the work as specified in the agreement. At the same time as IFCI notifies the successful Bidder that its bid has been accepted, IFCI will send Bidder the Performa for Contract provided in the Tender Document, incorporating all agreements between the parties.
If L1 Vendor fails to execute the order, IFCI will be free to award the contract to L2 Vendor provided L2 matches L1’s
price and if L2 does not agree, it will be awarded to L3 subject to L3 matching L1’s price and in that order.
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Payment Terms
The terms of payment will be as follows:
No advance payment against purchase order.
Credit Enhancement Guarantee Scheme for Scheduled Castes (CEGSSC) and Subsequent Maintenance
S.No.
Milestone Payment
PHASE I
1 On SRS (System Requirement Study) Sign-Off 10%
2 On Successful installation and customization of Portal 30%
3 On UAT signoff (Inclusive of Data Migration) 10%
4 Cert-in-Certification & Go Live 30%
5 After 6 months of Successful Go live 10%
Total Payment for Phase I 90%
PHASE II
1 On SRS (System Requirement Study) Sign-Off 10%
2 On Successful installation and customization of Portal 30%
3 On UAT signoff 10%
4 Cert-in-Certification & Go Live 40%
Total Payment for Phase II 90%
Integrated Product – Phase I & Phase II
After 8 months of Successful Go live for the Integrated Phase I and Phase II or against furnishing a performance Bank Guarantee of a scheduled commercial Bank for the equal amount.
Phase I Remaining Payment 10 %
Phase II Remaining Payment 10%
Total Payment for Phase I & Phase II, would be 100 % each Post Deployment of Integrated Product.
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Enhancement, Ongoing Maintenance and Support for Sugar Development Fund (SDF) Portal.
S.No.
Milestone Payment
1 On SRS (System Requirement Study) Sign-Off 10%
2 On Successful installation and customization of Portal
30%
3 On UAT signoff (Inclusive of Data Migration) 10%
4 Cert-in-Certification & Go Live
30%
5 After 6 months of Successful Go live 10%
6 After a period of 1 year from Go live or against furnishing a performance Bank Guarantee of a scheduled commercial Bank for the equal amount.
10%
Total 100%
Amount for Annual Maintenance Support (AMC)
The AMC rate for each of the Portals shall be valid for the period of 3 years after Warranty Period of six months.
AMC will be paid quarterly in arrears.
IFCI shall have the right to withhold any payment due to the vendor, in case of delays or defaults on the part of the vendor.
Any identified defect or bugs should be promptly fixed within seven calendar days.
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Instruction to Bidder(s) General Terms and Conditions
The vendors are advised to study all technical and commercial aspects, instructions, forms, terms and specifications in the tender document carefully. Failure to furnish all information required in the Tender Document or submission of a bid not substantially responsive to the Tender document in every respect will be at the vendors risk and may result in the rejection of the bid.
The quotations shall be submitted strictly in conformity with the specifications given in this tender document and as per mandatory response format. The tenders not submitted in the prescribed format or incomplete in any manner are likely to be rejected.
IFCI is not responsible for non-receipt of quotations within the specified due date to any reason including postal delay or holidays.
No erasures or over-writing shall be allowed.
In case of any discrepancy in the price quoted in words & figures, the price quoted in words shall be treated as final.
IFCI reserves the right to alter the requirements specified in the RFP for any reasons prior to the last date of submission of RFP. Bidders are advised to check IFCI website for changes to the requirement specifications of the RFP. Downloading Bid document from the website:
The Bidder may download Tender Document along with terms and conditions from IFCI website www.ifciltd.com.
However, for participating in the tender, it is mandatory to download & submit the tender from the
http://ifci.etenders.in website only and must keep track of download any corrigendum and/ or addendum or any
change in the schedule or any other relevant information issued in respect of the subject tender by IFCI.
Authentication of Bid The original and all copies of the bid shall be typed and signed. A letter of authorization shall be supported by a written power-of-attorney/ letter of authority accompanying the bid. All pages of the bid, except for un-amended printed literature, shall be initialed and stamped by the person or persons signing the bid.
Validation of interlineations in Bid The bid shall contain no interlineations, erasures or overwriting except as necessary to correct errors made by the bidder, in which case such corrections shall be initialed by the person or persons signing the bid. Performance Bank Guarantee
Within the period prescribed under Annexure from date of receipt of notification of contract award, the Bidder shall furnish
to IFCI, the Performance Bank Guarantee for an amount of 10% of the contract value which would be valid for the entire project period.
1. The proceeds of the performance security shall be payable to IFCI as compensation for any loss resulting from the Bidder’s failure to complete its obligations under the Contract.
2. The Performance Security shall be denominated in Indian Rupees and shall be by way of Bank Guarantee
issued by a Scheduled / Nationalized bank in India, acceptable to IFCI in the Format proposed.
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3. The performance security will be discharged by IFCI and returned to the Bidder after 30 days following the date of completion of the Bidder’s performance obligations under the contract.
4. In the event of any contract amendment, the Bidder shall, within 30 days after receipt of such amendment,
furnish the amendment to the performance security, rendering the same valid for the duration of the contract
as amended. 5. This bank guarantee should be furnished on stamp paper value as per Stamp Act. (Not less than Rs. 500/-).
Amendments in RFP
IFCI may for any reason, modify the RFP. The prospective bidders having received the RFP shall be notified of the amendments and such amendments shall be binding on them.
Contacting IFCI
Contact by Writing No bidder shall contact IFCI on any matter relating to its bid, from the time of bid opening to the time the Contract is
awarded. If Bidder wishes to bring additional information to the notice of IFCI, it should be done in writing.
Cost of Bidding
Application fee of Rs. 5,000/‐ (Rupees Five Thousand only) by way of Demand Draft/ Pay Order favoring IFCI Limited,
payable at Delhi, which is non‐refundable, must be submitted separately along with RFP response.
All costs and expenses (whether in terms of time or material or money) incurred by the Bidder in any way associated with the development, preparation and submission of responses, including but not limited to attendance at meetings,
discussions, demonstrations, etc. and providing any additional information required by IFCI, will be borne entirely and
exclusively by the Bidder.
Cost of bidding is exempted for applicants who are registered with MSME and NSIC on production of documentary evidence. The documentary evidence should stand valid as on the date of submission of bid and continue to hold at least till bid
validity period (i.e. 180 days).
Bid Security (E.M.D)
The Bidder shall furnish, as part of its Bid, a Bid security (Annexure 12).
The Bid security shall be denominated in Indian Rupees and shall be one of the following forms:
Bank guarantee for Rs. 3, 00,000/- (Rupees Three Lacs only) issued by a Private sector / Public Sector bank in
India, acceptable to REQUEST FOR PROPOSAL (RFP): as per format provided in the Annexure, Bank Guarantee for
EMD. Valid for One Hundred Eighty (180) days with an action period of 30 days beyond the validity of the Bid. OR
Banker’s Cheque / Demand Draft, issued by a Private Sector / Public sector Bank in India , drawn in favor of IFCI
Limited payable at Delhi and valid for a period of 180 days for a sum of Rs. 3,00,000/‐ (Rupees Ten Lacs only)
No interest will be payable on EMD / Bid Security.
Any Bid not secured as detailed in above, will be rejected by IFCI, as non-responsive.
Unsuccessful Bidders’ Bid security will be discharged or returned after completion of tender process.
The successful Bidder’s Bid security will be discharged upon the Bidder signing the Contract and furnishing the
performance bank guarantee as per the format mentioned in Annexure, Performance Bank Guarantee.
IFCI reserves the right to forfeit the Bid security for the following reasons:
o If a Bidder withdraws its Bid during the period of Bid validity specified by the Bidder on the Bid
Form or
o If a Bidder makes any statement or encloses any form which turns out to be false / incorrect at any time prior to signing of Contract or
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o In the case of a successful Bidder, if the Bidder fails:‐ To sign the Contract; OR To furnish Performance Bank Guarantee as mentioned in Performance Bank Guarantee
herein.
Bids Not Considered For Evaluation
Bids that are rejected during the bid opening process due to incomplete documentation or late receipt
may not be considered for further evaluation.
Bid Validity
Bids should remain valid for the period of at least six (6) months from the last date for submission of bid prescribed by IFCI. A bid valid for a shorter period shall be rejected by IFCI as non‐responsive. In case the last date of submission of bids
is extended, the Bidder shall ensure that validity of bid is reckoned from modified date for submission. In exceptions
circumstances IFCI may solicit the Bidders consent to an extension of the period of validity. The request and response thereto shall be made in writing. The Bid security provided shall also be extended.
Discharge of Bid Security
Upon signing of mutually agreed contract, the bid security of all bidders will be released.
Consortium
No consortium is allowed
Rejection of Bid
Pre-Qualification Rejection Criteria
Bids which do not conform to unconditional validity of the bid as prescribed in the Tender.
If the information provided by the Bidder is found to be incorrect / misleading at any stage / time during the
Tendering Process. Any effort on the part of a Bidder/any of the partners to influence the bid evaluation, bid comparison or contract
award decisions.
Bids received by IFCI after the last date & time prescribed for receipt of bids.
Made misleading or false representation or deliberately suppressed the information in the forms, Statements and
enclosures required in the pre-qualification document
Technical Rejection Criteria
Besides other conditions and terms highlighted in the tender document, bids may be rejected under following
circumstances:
Technical Bid containing commercial details.
Revelation of Prices in any form or by any reason before opening the Commercial Bid.
Failure to furnish all information required by the RFP Document or submission of a bid not substantially
responsive to the Tender Document in every respect.
Bidders not quoting for the complete scope of Work as indicated in the Tender documents, addendum (if any)
and any subsequent information given to the Bidder.
Bidder’s not complying with the Technical and other Terms and conditions as stated in the RFP Documents.
Bidder’s not conforming to unconditional acceptance of full responsibility of providing services in accordance with
the Scope of work and Service Level Agreements as defined. If the bid does not confirm to the timelines indicated in the bid.
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Commercial Rejection Criteria
Besides other conditions and terms highlighted in the tender document, bids may be rejected under following
circumstances:
Incomplete Price Bid Price Bids that do not conform to the Tender’s price bid format
Financial Bid
The commercial bid should be given by the vendors in the format as shown as Annexure 15 along with Bid. The Prices
should be quoted in Indian Rupees (INR) ONLY (exclusive of taxes) in figures and words, the price quoted other than INR
will be rejected outright.
Please note that both the Portals/Applications i.e. Credit Enhancement Guarantee Scheme for Scheduled Castes (CEGSSC) and Enhancement, Ongoing Maintenance and Support for Sugar Development Fund (SDF) Portal are
independent projects and IFCI reserves the right to place the order for any or both of them.
Out of Scope The vendor is not responsible for any purchase of hardware or software. However, the vendor may inform the client
for any necessary purchase of hardware, software or applications. Standard Conditions Bidder’s Responsibilities All entries in the bid shall either be typed or be in ink. Erasures without proper attestation by the Authorized Attorney shall render such bids liable to summarily rejection. All cancellations and insertions shall be duly attested by the Bidder. Bidder's offers, remarks and deviations shall be with reference to sections numbers given in the Tender schedules. Bidder’s obligation to inform itself The bidder must apply its own care and conduct its own investigation and analysis regarding any information contained in the RFP document and the meaning and impact of that information.
Rectification of Errors
Arithmetical errors in the Financial Bid will be rectified on the following basis.
If there is a discrepancy between the unit price and the total price that is obtained by multiplying the unit price
and quantity, the unit price shall prevail and will be considered for future calculations.
If there is a discrepancy between words and figures, the amount in words shall prevail.
If Bidder does not accept the correction of errors, its bid will be rejected and its bid security may be forfeited.
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Clarification on Tender Document A prospective Bidder requiring any clarification on the RFP Document may submit his queries, in writing, at the mailing address and as per schedule indicated in “Invitation for Bids / Key events and dates”. The queries must be submitted in below Format:
S. No. Section No. Clause No Reference/ Subject Clarification Sought
The queries not adhering to the above mentioned format shall not be responded.
IFCI will respond in writing, to any request for clarification to queries on the Tender Document, received not later than the dates prescribed in Invitation for Bids / Key events and dates. Written copies of the clarifications (including the query but without identifying the source of inquiry) will be sent to all prospective Bidders who have purchased the RFP Document.
Modification and Withdrawal of Bids
Written Notice
The Bidder may modify or withdraw its bid after the bid's submission, provided that IFCI receives written notice of the modification or withdrawal, prior to the last date prescribed for receipt of bids.
Signing and Marking of Notice The Bidder’s modification or withdrawal notice shall be prepared, sealed, marked and dispatched in accordance with the provisions stated earlier. A withdrawal notice may also be sent by fax but followed by a signed confirmation copy, post marked not later than the last date for receipt of bids.
Last Date for Notice No bid may be altered / modified subsequent to the closing time and date for receipt of bids. Unsolicited correspondences from the Bidder’s will not be considered. No bid may be withdrawn in the interval between the last date for receipt of bids and the expiry of the bid validity period specified by the Bidder in the Bid. Withdrawal of a bid during this interval may result in bidder’s forfeiture of its Bid Security.
Errors and Omissions
Each bidder should notify IFCI of any error, omission, or discrepancy found in this RFP document.
Amendment of Bidding Documents
Prior to the last date for bid‐submission, IFCI may, for any reason, whether at its own initiative or in response to
clarification(s) sought from the prospective Bidders, modify the RFP contents/ covenants by amendment. Clarification
/amendment, if any, will be notified to bidders via an E-Mail to the person authorized by the bidder.
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Clarification of Offer
To assist in the scrutiny, evaluation and comparison of offer, IFCI may, at its discretion, ask the Vendor for Clarification of their offer. IFCI has the right to disqualify the Vendor whose clarification is found not suitable to the proposed project.
IFCI reserves the right to make any changes in the terms and conditions of RFP. IFCI will not be obliged to meet and
have discussions with any Vendor, and / or to listen to any representations.
Compliance
Compliance statement in the form of 'Complied' or 'Not complied' shall be given against each statement and specification
of Tender Form - The compliance statements should be supported by documentation / certificates. The bids without compliance statement and documentary proofs may result in the Bid being invalidated.
Please note that any deviation from laid down requirement/specification shall be brought out separately in deviation
sheets to be attached with concerned section of the bid. Failure to comply with this requirement may result in the Bid being invalidated. The Bidder may offer his comments about the requirements indicated.
The Bidder shall mention whether the options are technically available in the proposed solution or not. The Bidder shall clearly mention about the non-availability of the required options in the offer, if any.
Each page of the Bid and cuttings/corrections shall be duly signed and stamped by the Bidder. Failure to comply with
this requirement may result in the Bid being invalidated. The complete bid along with the documentary evidence should
be numbered and cross-referenced / linked with our tender. Failure of Application If, during the warranty period as well as AMC period, any application components fails to function properly or major bug is observed, resulting in the SLA violation, two or more times during a quarter due to any reason except force majeure event the bidder shall arrange fixation/ resolution of the same at no cost to IFCI. Bidder may be liable for breach of warranty or AMC obligation resulting from such instances.
Subcontracting
Subcontracting any part of the proposal shall not be allowed and proposal that include an element of subcontracting shall be rejected as non-responsive.
Project Location
The project is to be located at New Delhi.
Changes in the Bidding Document
At any time, prior to the deadline for submission of Bids, the procuring entity may for any reason, whether on its own
initiative or as a result of a request for clarification by a bidder, modify the bidding documents by issuing an addendum in accordance with the provisions below :
In case, any modification is made to the bidding document or any clarification is issued which materially
affects the terms contained in the bidding document, the procuring entity shall publish such modification or clarification in the same manner as the publication of the initial bidding document.
In case, a clarification or modification is issued to the bidding document, the procuring entity may, prior to the last date for submission of Bids, extend such time limit in order to allow the bidders sufficient time to take
into account the clarification or modification, as the case may be, while submitting their Bids.
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Any bidder, who has submitted his Bid in response to the original invitation, shall have the opportunity to modify or re-submit it, as the case may be, within the period of time originally allotted or such extended time
as may be allowed for submission of Bids, when changes are made to the bidding document by the procuring entity:
o Provided that the Bid last submitted or the Bid as modified by the bidder shall be considered for evaluation.
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Other Terms and Conditions Bidder (s) Liability The successful bidder aggregate liability in connection with obligations undertaken within the scope of this RFP, regardless of the form or nature of the action giving rise to such liability (whether in contract, tort or otherwise), shall be at actual and limited to the value of the contract. The exception to the above being that bidder’s liability in case of claims against IFCI resulting from misconduct or gross negligence of bidder, its employees and subcontractors or from infringement of patents, trademarks, copyrights or such other Intellectual Property Rights or breach of confidentiality obligations shall be limited to the value of such claims against IFCI. IFCI shall not be held liable for and is absolved of any responsibility or claim/litigation arising out of the use of any third party software or modules supplied by the Bidder as part of this RFP. In no event shall IFCI be liable for any incidental or consequential damages or liability, under or in connection with or arising out of this Tender and subsequent agreement or the hardware or the software delivered hereunder. Right to Accept or Reject the Tenders
The right to accept the bid in full or in part/parts will rest with IFCI. However, IFCI does not bind itself to accept the lowest bid and reserve itself the authority to reject (during any stage of the Tender Process) any or all the bids received without assigning any reason whatsoever.
Tenders, in which any of the particulars and prescribed information are missing or are incomplete, in any respect and/or prescribed conditions are not fulfilled, shall be considered non responsive and are liable to be rejected.
Arithmetical errors will be rectified on the following basis. If there is a discrepancy between the unit price and the total price that is obtained by multiplying the unit price and quantity, the unit price shall prevail and the total price shall be corrected. If the supplier does not accept the correction of the errors, its bid will be rejected. If there is a discrepancy between words and figures, the amount in words will prevail.
A bid determined as not substantially responsive will be rejected by the Purchaser and may not subsequently be made responsive by the Bidder by correction of the non-conformity.
The evaluation Committee may waive any minor informality or non-conformity or irregularity in a bid which does not constitute a material deviation, provided such waiver does not prejudice or affect the relative ranking of any Bidder.
Language of Bids
The Bids prepared by the bidder and all correspondence and documents relating to the bids exchanged by the Bidder
and IFCI, shall be written in English language
Waiver of Minor Irregularities
IFCI reserves the right to waive minor irregularities in proposals provided such action is in the best interest of IFCI. Where
IFCI may waive minor irregularities, such waiver shall in no way modify the “Request For Proposal”(RFP) ,requirements or
excuse the Vendor from full compliance with the RFP specifications and other contract requirements if the Vendor is
selected.
Modify/Withdrawal of Proposals
Prior to the date specified for receipt of proposal, a submitted proposal may be modified/ withdrawn by submitting a signed
written request for its modification/withdrawal to IFCI.
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Rejection of Bid
Any effort by a Bidder to influence IFCI in its decisions on bid evaluation, bid comparison or contract award may
result in rejection of Bidder’s bid.
Employee non-solicitation
The selected Bidder and IFCI each agree that during the term a selected Bidder personnel or IFCI employee associated
with the services under the Contract and for a period of twelve months after such person ceases to be so associated, neither the selected Bidder nor IFCI shall, directly or indirectly, solicit for hire or knowingly hire or retain such personnel of
the other party as an employee or independent contractor, except with prior written consent of the other party.
Delays in the vendor’s Performance
If at any time during performance of the Contract the vendor should encounter conditions Impeding timely delivery and
performance of Services, the vendor shall promptly notify the Company in writing of the fact of the delay, its likely
duration and its cause(s). As soon as practicable after receipt of the vendor’s notice the Company shall evaluate the Situation and May, at its discretion, extend the vendor time for performance with or without Liquidated damages, in which case the extension shall be ratified by the parties by amendment of the Contract. Except as provided under conditions of contract clause Liquidated Damage’s & penalties, a delay by the vendor for reasons solely attributable to it in the performance of its delivery obligations shall render the vendor liable to the imposition of liquidated damages pursuant to conditions of Contract unless an extension of time is agreed upon pursuant to conditions of Contract without the application of liquidated damages. Liquidated damages shall be 1% of the fees payable to the Vendor for the delayed milestone and subject to maximum of 5% of the fees payable to the Vendor for the delayed milestone.
Non-Disclosure Agreement
The Bidder will have to sign a mutually agreed Non-disclosure agreement.
Arithmetic Errors Correction
Arithmetic errors, if any, in the price break-up format will be rectified on the following basis:
(a) If there is discrepancy between the unit price and the total price, which is obtained by multiplying the unit price
with quantity, the unit price shall prevail and the total price shall be corrected unless it is a lower figure. If the
supplier Vendor does not accept the correction of errors, its bid will be rejected.
(b) If there is discrepancy in the unit price quoted in figures and words, the unit price, in figures or in words, as the
case may be, which corresponds to the total bid price for the item shall be taken as correct.
(c) It the Vendors has not worked out the total bid price or the total bid price does not correspond to the unit price
quoted either in words or figures, the unit price quoted in words shall be taken as correct.
(d) IFCI may waive off any minor infirmity or nonconformity or irregularity in a bid, which does not constitute a material
deviation, provided such a waiving, does not prejudice or affect the relative ranking of any Vendor
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Negligence
In connection with the work or contravenes the provisions of General Terms, if the Vendor neglects to execute the work in
accordance with the terms of the Contract, in such eventuality, IFCI may after giving notice in writing to the Vendor calling
upon him to make good the failure, neglect or contravention complained of, within such times as may be deemed reasonable
(but no less than 30 days) and in default of the said notice, IFCI shall have the right to cancel the Contract.
IFCI's Data
All of IFCI data, records, and information processed by or input onto the System to which Selected bidder has access, or
otherwise provided to selected bidder under this Agreement shall be and remain the property of IFCI and IFCI shall retain exclusive rights and ownership thereto. The data of IFCI shall not be used by Bidder for any purpose other than as required
under this Agreement, nor shall such data or any part of such data be disclosed, sold, assigned, leased or otherwise disposed of to third parties by bidder or commercially exploited or otherwise used by or on behalf of bidder, its officers,
directors, employees, or agents.
Selected Vendor shall be the principal employer of the employees, engaged by Selected Vendor and shall be vicariously
liable for all the acts, deeds or things done by its employees. Such liability of the Selected Vendor will be restricted to the
actual amount of the Contract.
IFCI’s Right to Vary Scope of Contract at the time of Award
IFCI reserves the right to accept any bid and to annul the Tender process and reject all bids at any time prior to award of Contract, without thereby incurring any liability to the affected Bidders or any obligation to inform the affected
Bidders of the grounds for IFCI’s action.
Proposal Ownership
The proposal and all supporting documentation submitted by the Bidder shall become the property of IFCI, however, IFCI
will maintain strict confidentiality of the proposal and all supporting documentation and shall in no case share any
information or part thereof with any third party including other Bidders.
Cancellation of the Order
IFCI reserves its right to cancel the order in the event of one or more of the following situations that are occasioned due to reasons solely and directly attributable to the successful Vendor alone and the successful Vendor fails to cure the delay
or discrepancy, as the case may be, within 30 days of written notice from IFCI to cure such delay or discrepancy, as the
case may be:
Delay in implementation/ installation beyond the specified period that is agreed in the contract that shall be
signed with the successful bidder; and
Serious discrepancy in the quality of service/ software expected during the implementation, rollout and
subsequent maintenance process.
Non-adherence to the implementation schedule
Subject to IFCI’ compliance with its obligations in timely manner, the bidder must strictly adhere to the implementation
schedule, as specified in the purchase contract, executed between the Parties for performance of the obligations, arising out of the purchase contract and any delay in completion of the obligations by the Bidder will enable IFCI to resort to any
or both of the following:
Claiming Liquidated Damages in accordance with the terms of the Contract; OR
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Termination of the purchase agreement in accordance with the terms of the Contract
Vendor’s Cooperation in the Event Of Termination
Selected Bidder understands and agrees that IFCI's operations depend on the successful Implementation and use of the
System, and that the inability to use the System could result in irreparable damage to IFCI.
Therefore, vendor agrees that in the event of any termination of this Agreement (with the exception of a termination for
non-payment by IFCI or for cause by Selected Bidder), Selected Bidder shall fully cooperate with IFCI in the transition to a new services vendor.
Such cooperation shall include, but shall not be limited to, providing parallel services until IFCI's vendor transition is
completed In the event such transition services are requested by IFCI, vendor agrees to provide such services for a period
not to exceed sixty (60) days (unless the parties agree to a longer period of time), and vendor shall be paid at its then current rates for such services.
Exit Option
IFCI reserves the right to cancel the contract in the event of happening one or more of the following conditions:
Failure of the successful bidder to accept the contract and furnish the Performance Bank Guarantee equivalent
to 10% of the project cost within 30 days from receipt of purchase contract as stated in the RFP. Delay in delivery beyond the specified period.
Delay in completing implementation/customization and acceptance tests/ checks beyond the specified periods;
Serious discrepancy in functionality to be provided or the performance levels which have an impact on the
functioning of the solution.
In addition to the cancellation of contract, IFCI reserves the right to appropriate the damages through
encashment of Bid Security /Performance Guarantee given by the Bidder.
IFCI's Right to Accept Any Offer and to Reject Any or All Offers
IFCI reserves the right to accept or reject any tender offer, and to annul the tendering process and reject all tenders at
any time prior to award of contract, without thereby incurring any liability towards the affected Vendor(s) or any obligation
to inform the affected Vendor(s).
IFCI reserves the right to change / add / modify / relax any / all conditions stipulated or increase / decrease items requested
as also to accept / reject any / all offers without assigning any reason whatsoever. The decision of IFCI in selecting the
Vendor would be final and conclusive and IFCI will not entertain any correspondence in this regard.
Ethical Standards
Bidders are expected to observe the highest standard of ethics during the procurement and execution of this contract. In pursuit of this policy, IFCI will reject a proposal for award if it determines that the bidder being considered for award has
engaged in corrupt or fraudulent practices in competing for the contract.
By signing the bid-form, the bidder represents that for the software it supplies, it is either the owner of the Intellectual
Property Rights in the software or that it has proper authorization and / or license from the owner to offer them. Any willful
misrepresentation of these facts shall be considered a fraudulent practice without prejudice to other legal remedies that IFCI may take in this regard.
Further, the bidder assumes complete responsibility for their responses against the functionality fitment of IFCI requirements. Any variation found during the course of the evaluation / engagement shall be considered as a fraudulent
practice which is liable for forfeiture of the Bid Security or PBG without prejudice to other legal remedies that IFCI may
take in this regard.
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Limitations of Liability
Neither party shall be liable to the other for any special, indirect, incidental, consequential (including loss of profit or
revenue), exemplary or punitive damages whether in contract, tort or other theories of law, even if such party has been
advised of the possibility of such damages. The total cumulative liability of either party arising from or relating to the Contract shall not exceed the amount paid to the
selected Bidder by IFCI during the preceding twelve (12) months period (as of the date the liability arose). The selected Bidder shall be excused and not be liable or responsible for any delay or failure to perform the services or
failure of the services or a deliverable or plant under the Contract to the extent that such delay or failure has arisen as a
result of any delay or failure by IFCI or its employees or agents or third party service providers to perform any of its duties and obligations.
In the event that the selected Bidder is delayed or prevented from performing its obligations due to such failure or delay on the part of or on behalf of IFCI, then the selected Bidder shall be allowed an additional period of time to perform its
obligations and unless otherwise agreed the additional period shall be equal to the amount of time for which the selected Bidder is delayed or prevented from performing its obligations due to such failure or delay on the part of or on behalf of
IFCI.
Such failures or delays shall be brought to the notice of IFCI and subject to mutual agreement with IFCI, the selected Bidder shall take such actions as may be necessary to correct or remedy the failures or delays on mutually agreeable terms.
Liquidated Damages
If the Selected Vendor / Service provider fails to deliver any or all of the Solution or perform the Services within the time
period(s) specified in the Contract, IFCI shall, without prejudice to its other remedies under the Contract, deduct from the
Contract Price, as liquidated damages, a sum equivalent to 1% per week or part thereof of contract price of the delayed
Solution or unperformed services subject to maximum deduction of 10% of the delivered price of the delayed Solution or
unperformed services for each week or part thereof of delay, until actual delivery or performance. Once the maximum
deduction is reached, IFCI may consider termination of the Contract.
• Installation will be treated as incomplete in one/all of the following situations:
• Non-delivery of any software mentioned in the order.
• Non-delivery of supporting documentation.
• Delivery, but no installation of the components and/or software.
• Issue in integration of Application Product/Software
• System operational, but unsatisfactory to IFCI
If the Vendor fails to deliver or install any or all of the Goods or perform the Services within the time period(s)
specified in the RFP, IFCI shall, deduct from the Contract Price, as liquidated damages, a sum equivalent to 1%
of the delivered price of the delayed Goods or unperformed Services until actual delivery or performance, per week
or part thereof; and the maximum deduction is 10% of the delivered price of the delayed Goods or unperformed
Services. Once the maximum is reached, IFCI may consider termination of the contract.
Once the maximum deduction has reached, in addition to the cancellation of purchase contract, IFCI reserves the
right to appropriate the damages through encashment of the Performance Guarantee given by the Bidder, in whole
or in part, in the event of breach of this Agreement.
The liquidated damages will be deducted as under for both the Portals viz. Credit Enhancement Guarantee Scheme
For Scheduled Castes (CEGSSC) and Subsequent Enhancement, Ongoing Maintenance and Support for Sugar
Development Fund (SDF) Portal
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PHASE – I - Automation of Credit Enhancement Guarantee Scheme for Scheduled Castes (CEGSSC) and Subsequent Maintenance
S NO. Milestone Delivery Schedule LD Clause
T 1 On SRS (System
Requirement
Study) Sign-Off
3 Weeks from the date of acceptance of PO, and
completion of all activities associated with T1,
followed by Sign off
>3 Week from the date of
acceptance of PO , 1% of
TCO Cost per week for the respective Phase thereafter
T 2 Design , Development &
Quality Assurance
of the portal
T1 + 7 Weeks - on the completion of all activities associated with T2, followed by Sign off
> T1 + 7 Weeks , 1% of Cost of undelivered services
per week thereafter for the
respective Phase
T 3 On UAT signoff &
Training
T2 + 3 Weeks - on the completion of all activities
associated with T3, followed by Business User
Acceptance Sign off
> T2 + 3 Weeks , 1% of
Cost of undelivered services
per week thereafter for the respective Phase
T 4 Cert-In Audit Certification &
Closure of audit
observation
T3 + 2 Weeks - on the completion of all activities associated with T4
> T3 + 2 Weeks , 1% of Cost of undelivered services
per week thereafter for the
respective Phase
T 5 Go Live
T4 + 1 Week - on the completion of all activities
associated with T5
> T4 + 1 Week, 1% of Cost
of undelivered services per
week thereafter for the respective Phase
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PHASE – II - Automation of Credit Enhancement Guarantee Scheme for Scheduled Castes (CEGSSC) and Subsequent Maintenance
S NO. Milestone Delivery Schedule LD Clause
T 1 On SRS (System
Requirement
Study) Sign-Off
2 Weeks from the date of GO LIVE – Phase I, and
completion of all activities associated with T1,
followed by Sign off
>2 Weeks from the date of
GO LIVE – Phase I, 1% of
TCO Cost per week for the respective Phase thereafter
T 2 Design , Development &
Quality Assurance
of the portal
T1 + 5 Weeks - on the completion of all activities associated with T2, followed by Sign off
> T1 + 5 Weeks , 1% of Cost of undelivered services
per week thereafter for the
respective Phase
T 3 Integration
Testing with
Phase 1 Modules
T2 + 2 Weeks - on the completion of all activities
associated with T2, followed by Sign off
> T2 + 2 Weeks , 1% of
Cost of undelivered services
per week thereafter for the respective Phase
T 4 On UAT signoff & Training
T3 + 2 Weeks - on the completion of all activities associated with T3, followed by Business User
Acceptance Sign off
> T3 + 2 Weeks , 1% of Cost of undelivered services
per week thereafter for the
respective Phase
T 5 Cert-In Audit
Certification &
Closure of audit observation
T4 + 2 Weeks - on the completion of all activities
associated with T4
> T4 + 2 Weeks , 1% of
Cost of undelivered services
per week thereafter for the respective Phase
T 6 Go Live
T5 + 1 Week - on the completion of all activities associated with T5
> T5 + 1 Week, 1% of Cost of undelivered services per
week thereafter for the
respective Phase
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Enhancement, Ongoing Maintenance and Support for
Sugar Development Fund (SDF) Portal
S NO. Milestone Delivery Schedule LD Clause
T 1 On SRS (System
Requirement Study) Sign-Off
1 Week from the date of acceptance of PO,
and completion of all activities associated with T1, followed by Sign off
>1 Week, 1% of TCO Cost
per week thereafter
T 2 On Successful New Enhancements &
Integration with
existing modules.
T1 + 6 Weeks - on the completion of all activities associated with T2, followed by Sign
off
> T1 + 6 Weeks , 1% of Cost of undelivered services
per week thereafter
T 3 Migration of existing
Data
T2 + 2 Weeks - on the completion of all
activities associated with T3, followed by
Business User Acceptance Sign off
> T2 + 2 Weeks , 1% of
Cost of undelivered services
per week thereafter
T 4 User Acceptance Test
& Training
T3 + 1 Week - on the completion of all
activities associated with T4
> T3 + 1 Week , 1% of Cost
of undelivered services per week thereafter
T 5 Cert-In Audit
Certification & Closure of audit
observation
T4 +3 Weeks - on the completion of all
activities associated with T5
> T4 + 3 Weeks , 1% of
Cost of undelivered services per week thereafter
T 6 Go Live
T5 + 1 Week - on the completion of all activities associated with T6
> T5 + 1 Week, 1% of Cost of undelivered services per
week thereafter
SLA Signing
The successful bidder has to sign a SLA with the Company within 30 days, post Warranty Support for the provision and
execution of services as per the tender and its proposal terms.
Notwithstanding any other provisions contained in the Contract, selected Bidder shall not be responsible for a failure to
meet any Service Level in accordance with the Contract if such failure is caused due to reasons attributable to or failure of IFCI or the other service providers to perform its or their obligations.
Service Outage Reporting
Bidder should have facility to provide access to its online support portal for customer to report any service outage / performance issues. Bidder must provide with 24*7*365 emergency number to reach a support person and their backup
in the event of Application failure.
Guarantees on System Up-Time
The Up-Time of the software provided by the vendor, should provide continuous and guaranteed level of service and
functionality as defined in this document (except the down-time due to IFCI’s network or UPS failure). The vendor undertakes and guarantees a system Up-Time of 99.8% during the period of warranty and AMC with IFCI is in
force. Time lost due to any of the following reasons shall be considered within uptime:
(1) the scheduled outages planned in advance for IFCI and the link failures within SLA limits agreed with network service
providers, (2) time lost due to power or environment failures, (3) time taken to recover the system because of power or environment failures, (4) time lost due to damage or malfunction of the equipment or any of the unites thereof due to
causes attributable to IFCI, such as attachment of additional devices, making alteration to the system, participate in
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maintenance of the system, etc., without vendor’s consent, (5) time taken for booting the systems, (6) time taken for IFCI to approve the work around or fix, (7) time taken by the third party vendors and service providers for fixing a product
related fault/ defect, replacement of part(s), or responding to clarifications.
Contract Termination
IFCI reserves the right to reject this invitation to offer in part or in full, or cancel the entire process at any stage without
assigning any reason.
IFCI shall be entitled to reject any or all offers without assigning any reason whatsoever. IFCI has the right to re-issue
tender/bid. IFCI reserves the right to make any changes in the terms and conditions of RFP that will be informed to all
bidders. IFCI will not be obliged to meet and have discussions with any bidder, and/or to listen to any representations once
their offer/bid is rejected.
Any decision of IFCI in this regard shall be final, conclusive and binding upon the Bidder.
Termination for Default in Service
IFCI, without prejudice to any other remedy for breach of contract, by giving 30 days written notice of default if the
Vendor fails to cure the default within the notice period, may terminate this Contract in whole or in part and invoke the
penalty clause:
• If the Bidder fails to perform any other obligation(s) under the Contract.
• Non satisfactory performance. Serious discrepancies noted during implementation, Support or Testing.
• Breaches in the terms and conditions of the Contract.
Publicity
Any publicity by the Vendor in which the name of IFCI is to be used should be done only with the explicit written permission
of the Purchaser.
Intellectual Property Rights All Intellectual Property Rights for the entire solution will reside with IFCI. IFCI will have sole ownership on source code,
database, graphics and any other related data. Successful bidder will hand over all the source code, graphics and related
data to IFCI for the purpose of copyright and intellectual ownership. On the bottom of every page information regarding
copyright should be displayed.
Information Ownership
All information processed, stored, or transmitted by IFCI’s equipment belongs to IFCI. By having the responsibility to
maintain the equipment, the Vendor does not acquire implicit access rights to the information or rights to redistribute the
information.
Address for Correspondence
The Bidder shall designate the official mailing address and place to which all correspondence shall be sent by the Purchaser.
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Rights of Access to Information
At any time during the exit management period, the successful bidder will be obliged to provide an access of information
to IFCI, and/or any Replacement Successful Bidder reasonably required in order to make an inventory of the Assets
(including Software / Active / passive), layouts, diagrams, schematics, documentations, manuals, catalogs, archive
data, IP addressing, Live data, policy documents or any other material related to mentioned Project. In no case the
successful bidder will be required to share any of its confidential information.
Failure to abide by the Agreement
The conditions stipulated in the agreement shall be strictly adhered to and violation of any of the conditions will entail
termination of the contract in accordance with the terms of the Contract.
No Assignment
Selected Vendor shall not transfer any interest, right, benefit or obligation under this Contract without the prior written consent of IFCI.
Applicable laws
The Contract shall be interpreted in accordance with the laws prevalent in India. Compliance with all applicable laws: The
Vendor shall undertake to observe, adhere to, abide by, comply with all applicable laws in force and as are applicable in
future, pertaining to or applicable to them, their business, their employees or their obligations towards them and all
purposes of this Tender and shall indemnify, keep indemnified, hold harmless, defend and protect IFCI and its employees/
officers/ staff/ personnel/ representatives/ agents from any failure or omission on its part to do so and against all claims or
demands of liability and all consequences that may occur or arise for any default or failure on its part to conform or comply
with the above and all other statutory obligations arising therefrom.
Indemnity
The vendor shall assume responsibility and hold IFCI harmless from any loss, expense, damage or personal injury, death and any claim for payment of compensation, salary, retirement benefits, or any other fringe benefits asserted by an
employee of the Vendor or any claim arising out of alleged infringement of any claim of copyright, patent, trademark or
other proprietary right of any third party arising out of Vendor's performance of services hereunder.
Jurisdiction
The jurisdiction for the purpose of settlement of any dispute of differences whatsoever in respect of or relating to or arising
out of or in any way touching this contract or the terms and conditions thereof or the construction and/or interpretation
thereof shall be that of the appropriate court in New Delhi. The jurisdiction of any other court in any place other than New Delhi is specifically excluded.
Penalty for deficiency in Services
In addition to the liquidated damages not amounting to penalty warning may be issued to the vendor for minor deficiencies
on its part.
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In the case of significant deficiencies in Services causing adverse effect on the Project or on the reputation of the IFCI, penal action including but not limited to debarring for a specified period and/or stopping of all payments under the
Agreement may also be initiated as per policy/discretion of the IFCI.
SLA violation as per the Liquidated Damages clause mention in the tender.
Violation of Terms
IFCI clarifies that IFCI shall be entitled to an injunction, restraining order, right for recovery, suit for specific performance
or such other equitable relief as a court of competent jurisdiction may deem necessary or appropriate to restrain the Vendor
from committing any violation or enforce the performance of the covenants, obligations and representations contained in
this RFP.
Force Majeure
Neither Party shall be liable for any default or delay in the performance of its obligations if and to the extent such default
is caused, directly or indirectly, by reasons beyond its control, fires, floods, power failures, Acts of God, act of public enemy,
civil commotion, sabotage, wars, insurrections, riots, labor disturbances, strikes, lockouts, go-slow, damage to machinery
on account of accident or passing of any statutory order by the eligible authority/ies, prohibiting performance of such
obligation by a competent authority; and restrictions of any country affecting the performance of this Agreement or any
part hereof. The affected party shall intimate the other party within reasonable time period of such occurrences.
Privacy & Security Safeguards The Vendor shall not publish or disclose in any manner, without IFCI's prior written consent, the details of any security safeguards designed, developed, or implemented by Vendor if any under this contract or existing at any IFCI location. The Vendor shall develop procedures plans to ensure that IT resources leaving the control of the assigned user (such as being reassigned, removed for repair, replaced, or upgraded) are cleared of all IFCI data and sensitive application software. The Vendor shall also ensure that all subcontractors who are involved in providing such security safeguards or part of it shall not publish or disclose in any manner, without IFCI's prior written consent, the details of any security safeguards designed, developed, or implemented by the Bidder under this contract or existing at any IFCI location.
Arbitration/ Dispute Resolution
In case any disputes arise out of the contract the party shall try to negotiate the same within 30 days of such dispute. In case the matters remain unresolved the same shall be referred to the Arbitration in accordance with Arbitration and
Conciliation Act, 1996 after giving the notice of such reference to the other party. The Arbitral Tribunal shall consist of a sole arbitrator, who shall be mutually appointed by the parties. The venue of the arbitration shall be New Delhi and the
language preferred will be English. The award of the Arbitral Tribunal shall be final and binding on the parties. The
expenses of arbitration shall be shared equally among both parties.
Confidentiality
The Vendor shall keep confidential any information obtained under the contract and shall not divulge the same to any third
party. In case of non-compliance of the confidentiality clause of this Agreement, the contract is liable to be repudiated by
IFCI. IFCI shall further have the right to regulate Vendor staff with respect to access to its premises.
The Vendor shall not divulge to any person handling other divisions, subsidiaries or groups of Vendor and its service support
agency any information obtained by it in the course of its execution of its work and all the information gathered by the
62
Vendor shall be treated as professional communication and confidential. Any violation of this clause shall be liable to
cancellation of the contract and invoking the bank guarantee without notice to the Vendor.
Each party (in such capacity, the “Receiving Party”) acknowledges and agrees to maintain the confidentiality of Confidential
Information (as hereafter defined) provided by the other party (in such capacity, the “Disclosing Party”). The Receiving
Party shall not disclose or disseminate the Disclosing Party’s Confidential Information to any person other than those
employees, agents, contractors, subcontractors and licensees of the Receiving Party, or its affiliates, who have a need to
know it in order to assist the Receiving Party in performing its obligations, or to permit the Receiving Party to exercise its
rights under the Contract Agreement.
The term “Confidential Information”, as used herein, shall mean all business strategies, plans and procedures, proprietary
information, software, tools, processes, methodologies, data and trade secrets, and other confidential information and materials of the Disclosing Party, its affiliates, their respective clients or suppliers, or other persons or entities with whom
they do business, that may be obtained by the Receiving Party from any source or that may be developed for the Disclosing Party as a result of the Contract Agreement.
The provisions respecting confidentiality shall not apply to the extent, but only to the extent, that the information or
document is: (i) already known to the Receiving Party free of any restriction at the time it is obtained from the Disclosing Party, (ii) subsequently learned from an independent third party free of any restriction and without breach of this provision;
(iii) is or becomes publicly available through no wrongful act of the Receiving Party or any third party; (iv) is independently developed by the Receiving Party without reference to or use of any Confidential Information of the Disclosing Party; or (v)
is required to be disclosed pursuant to an applicable law, rule, regulation, government requirement or court order, or the
rules of any stock exchange (provided, however, that the Receiving Party shall advise the Disclosing Party of such required disclosure promptly upon learning thereof in order to afford the Disclosing Party a reasonable opportunity to contest, limit
and/or assist the Receiving Party in crafting such disclosure). The confidentiality obligations shall be applicable and survive for 5 years from the date of the relevant disclosure.
Selected bidder will have to sign a legal Non-Disclosure Agreement with IFCI before starting the project.
63
Disclaimer and Disclosures
The RFP document contains statements derived from information that is believed to be true and reliable at the date obtained
but does not purport to provide all of the information that may be necessary or desirable to enable an intending contracting
party to determine whether or not to enter into a contract or arrangement with IFCI in relation to the provision of services.
The RFP document is not a recommendation, offer or invitation to enter into a contract, agreement or any other
arrangement, in respect of the services. The provision of the services is subject to observance of selection process and
appropriate documentation being agreed between IFCI and any successful Bidder as identified by IFCI, after completion of the selection process as detailed in this document. No contractual obligation whatsoever shall arise from the RFP process
unless and until a formal contract is signed and executed by duly authorized officers of IFCI with the Bidder. The purpose of this RFP is to provide the Bidder(s) with information to assist the formulation of their proposals. This RFP does not claim
to contain all the information each Bidder may require. Each Bidder should conduct their own investigations and analysis and should check the accuracy, reliability and completeness of the information in this RFP and where necessary obtain
independent advice. IFCI makes no representation or warranty and shall incur no liability under any law, statute, rules or
regulations as to the accuracy, reliability or completeness of this RFP. IFCI may in its absolute discretion, but without being under any obligation to do so, update, amend or supplement the information in this RFP.
Subject to any law to the contrary, and to the maximum extent permitted by law, IFCI and its officers, employees,
contractors, agents, and advisers disclaim all liability from any loss or damage (whether Foreseeable or not) offered by any
person acting on or refraining from acting because of any information Including forecasts, statements, estimates, or projections contained in this RFP document.
IFCI reserves the right to accept or reject any responses, in whole or in part, and to enter into discussions and/or
negotiations with any one or more prospective service providers at the same time and/or at any time, and to terminate Negotiations at any time without incurring any Liability.
64
Annexures
Annexure 1
Forwarding Letter (To be submitted on Vendor’s letter head)
To
General Manager (IT)
IFCI Limited,
IFCI Tower, 61 Nehru Place,
New Delhi – 110019.
Dear Sir/Madam,
Subject: RFP No. ------------------Dated ………………for Section I / Section II or Both “_____________________________________”
We have examined the above referred RFP document. As per the terms and conditions specified in the RFP document, and
in accordance with the schedule of prices indicated in the commercial bid and made part of this offer. We acknowledge
having received the following addenda / corrigenda to the RFP document.
Addendum No. / Corrigendum No. Dated
While submitting this bid, we certify that:
1. Prices have been quoted in INR. 2. The prices in the bid have not been disclosed and will not be disclosed to any other bidder of this RFP.
3. We agree that the rates / quotes, terms and conditions furnished in this RFP are for IFCI and its Associates.
If our offer is accepted, we undertake, to start the assignment under the scope immediately after receipt of your order. We
have taken note of Penalty clauses in the RFP and agree to abide by the same. We also note that IFCI reserves the right to cancel the order and order cancellation clause as per terms and condition would be applicable. We understand that for
delays not attributable to us or on account of uncontrollable circumstances, penalties will not be levied and that the decision of IFCI will be final and binding on us. We agree to abide by this offer till 180 days from opening of the commercial bid,
and our offer shall remain binding upon us and may be accepted by IFCI any time before the expiry of that period.
Until a formal contract is prepared and executed with the selected bidder, this offer will be binding on us. We also certify that the information/data/particulars furnished in our bid are factually correct. We also accept that in the event of any
information / data / particulars are found to be incorrect, IFCI will have the right to disqualify /blacklist us and forfeit bid security. We undertake to comply with the terms and conditions of the bid document. We understand that IFCI may reject
any or all of the offers without assigning any reason whatsoever.
We undertake that, in competing for (and, if the award is made to us, in executing) the above contract, we will strictly
observe the laws against fraud and corruption in force in India namely “Prevention of Corruption Act 1988”. We understand that IFCI is not bound to accept the lowest of any bid IFCI may receive.
As Bid security for the due performance and observance of the undertaking and obligation of the bid we submit herewith Demand Draft bearing no. ________dated _________ drawn in favor of “IFCI Limited” or Bank Guarantee valid for
____days for an amount of (Rs. ___ Lakhs Only) payable at New Delhi.
Yours sincerely, Authorized Signature [In full and initials]:
Name and Title of Signatory:
Name of Company/Firm: Address
65
Bidder’s General Information
Sr. No Information Required Bidder’s
response
1. Name of Bidder
2. Year of starting operations
3. Constitution of Bidder, i.e., Limited Company, Private Limited Company etc.
4. Bidders registered address
5. Bidders corporate address
6. Address(es) of partner(s), if applicable
7. Name(s) of the authorized executive(s)
8. E-mail/Phone/Fax nos. details of authorized representative(s)
9. What is the purchasing /licensing policy for the tool?
10. RTGS Details – Payment Processing
Authorized Signatory of the Bidder
Date:
66
Annexure 2
Letter of Competence Format
[To be executed on a non-judicial stamp paper]
Letter of Competence for Quoting against
Ref: IFCI Tender No. ______________________
This is to certify that we [Insert name of Bidder], Address…………………..are fully competent to undertake and successfully
deliver the scope of services mentioned in the above RFP. This recommendation is being made after fully understanding
the objectives of the project and requirements like experience etc.
We certify that the quality and number of resources to be deployed by us for implementation will be adequate to implement
the connectivity expeditiously and correctly and provide the services professionally and competently.
We also certify that all the information given by in response to this RFP is true and correct.
Authorized Signatory of the Bidder
Date:
67
Annexure 3
Letter authorizing representing executive(s)
(To be submitted on Vendor’s letter head)
Ref: IFCI Tender No. ______________________
<Name>, <Designation> is hereby authorized to attend meetings & submit pre-qualification, technical & commercial information as may be required by you in the course of processing the above said Bid. For the purpose of validation, his/ her verified signatures are as under and on our behalf. We undertake to abide by any
acceptance given by him under his signature.
_____________________
(Specimen Signatures of Authorized Representative)
Date: Name of the Bidder:
Signature of Authorized Person:
Full Name:
Place: Address:
68
Annexure 4
Escalation Matrix
Ref: IFCI Tender No. ______________________
(Starting from the person authorized to make commitments to IFCI till the person in rank of CEO / VP)
Name Organization Designation Mobile
Phone Email address
Any changes in the Designations / Contact Persons IFCI need to be informed immediately.
Thanking you,
Date Signature of Authorized Signatory………………………….
Place Name of the Authorized Signatory…………………………
Designation…………………………………………………………
Name of the Organization …………………………………….
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Annexure 5
Acceptance to Terms & Conditions (To be submitted on Vendor’s letter head)
To
General Manager (IT)
IFCI Limited,
IFCI Tower, 61 Nehru Place,
New Delhi – 110019.
Dear Madam/Sir,
Ref: IFCI Tender No. ______________________
With reference to the above RFP, having examined and understood the instructions, terms and conditions forming part of
the RFP, we hereby enclose our offer as detailed in your above referred RFP.
We further confirm that the offer is in conformity with the terms and conditions as mentioned in the RFP and all required
information.
We understand that IFCI is not bound to accept the offer either in part or in full and that IFCI has right to reject the offer in
full or in part without assigning any reasons whatsoever.
Yours faithfully,
Authorized Signatories
(Name & Designation, seal of the firm)
Date:
70
Annexure 6
Format for Project Citations
Ref: IFCI Tender No. ______________________
General Information
Name of Project
Client for which the project was executed
Name and contact details of the client
Project Details
Description of the project
Scope of services
Technologies used
Outcomes of the project (Completed/ in progress)
Other Details
Total cost of the project
Total cost of the services provided by the respondent
Duration of the project
No of Months :
Start Date :
Completion Date :
Current Status :
Other Relevant Information
Mandatory Supporting Documents
Authorized Signatories
(Name & Designation, seal of the firm)
Date:
Note:
Multiple copies of the above format may be used for various resources enrolled in this project.
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Annexure 7
Statement of Assumptions
Ref: IFCI Tender No. ______________________
Bidders are requested to provide details of all assumptions taken.
Assumption Taken
Page
number
Remarks/ Comment/
Suggestion
1. 2. 3.
Authorized Signatories
(Name & Designation, seal of the firm)
Date:
72
Annexure 8
Declaration for Acceptance of Scope of Work (To be submitted on Vendor’s letter head)
To
General Manager (IT)
IFCI Limited,
IFCI Tower, 61 Nehru Place,
New Delhi – 110019.
Dear Sir/Madam,
REG: Acceptance of the Terms and Conditions and Confirmation of the Offer.
Ref: IFCI Tender No. ______________________
The details submitted in the format above are true and correct to the best of our knowledge and if it is proved otherwise
at any stage of execution of the contract, IFCI has the right to summarily reject the proposal and disqualify us from the
process.
We hereby acknowledge and confirm having accepted can at its absolute discretion apply whatever criteria it deems
appropriate, not just limiting to those criteria set out in the RFP and related PROC documents, in short listing of vendors
for providing software solution.
We also acknowledge the information that this response of our Company for IFCI’s RFP process is valid for a period of,
for the selection purpose, from the date of expiry of the last date for submission for response to RFP and related
enclosures.
We also confirm that we have noted the contents of the RFP including various documents forming part of it and have
ensured that there is no deviation in submitting our offer in response to the tender.
We also confirm that we will abide by the Terms & Conditions mentioned in the Tender Document read with our
suggestions/ comments in our proposal.
Place:
Yours faithfully,
(Signature of the Bidder)
Printed Name Designation
Seal
Date:
Business Address:
73
Annexure 9
Confidentially Agreement (To be submitted on Vendor’s letter head)
Ref: IFCI Tender No. ______________________
The undersigned, a duly authorized officer of ________________________________________________, does hereby
represent, warrant and agree to the following statement:
Subject to confidentiality exclusions, all financial, statistical, personal, technical or other data or programs and information
relating to the IFCI’s operation which are designated confidential by IFCI and made available to the undersigned shall be
protected by the undersigned from unauthorized use and disclosure.
Date: _________________________
(Signature of the Bidder) Printed Name
Designation Seal
Date:
Business Address:
74
Annexure 10
Format for furnishing the profile Project Manager, Team Project Manager, team leader and other Subject Matter Experts
(To be submitted on Vendor’s letter head)
Ref: IFCI Tender No. ______________________
1. Name:
2. Designation:
2.1 Role in this Project:
3. Professional Qualifications:
4. Period and nature of experience with the consulting (bidding) organization:
5. Period and nature of experience with other organizations:
6. IT Expertise in terms of years and areas of expertise:
7. Details of projects handled / consultancy services rendered with details of client, representing which organization, as
member of the team or team leader or project leader etc.:
Note: The detailed CV to be submitted along with the Technical Bid including at the minimum above mentioned details.
Signature __________________
Name ______________________
Address ________________
Note:
Multiple copies of the above format may be used for various resources enrolled in this project.
75
Annexure 11
Performance Bank Guarantee Format
Ref: IFCI Tender No. ______________________
IFCI Ltd. IFCI Tower
61, Nehru Place New Delhi-110019.
Guarantee No.:
Amount of Guarantee: Rs.-------------
Guarantee Cover From: ---------------- to -------------------
Last date of Lodgment of Claim: ----------------------------
This Deed of Guarantee executed at New Delhi on this day-------of----------by.......................... Bank, a body corporate
constituted under the Banking Companies (Acquisition and Transfer of Undertaking) Act, 1970 having its Head Office at
................................................................., inter-alia, a Branch Office at ............ (hereinafter referred to as ̀ Guarantor‟,
which expression shall, unless it be repugnant to the subject or context thereof, include their successors and assigns) in
favor of IFCI Limited having its registered office at IFCI Tower, 61 Nehru Place, New Delhi-110019 (hereinafter referred to
as `IFCI‟ which expression shall unless it be repugnant to the subject or context thereof include their successors and
assigns).
WHEREAS
i) IFCI has placed orders on M/s ----------------------------------------- having its office at -----------------------------------------
-------------------------------------------- (hereinafter referred to as 'Vendor') vide its letter No.----------------------- dated -------
--- for supply and installation of ---------------------------------------------------- as per specifications and terms and conditions
given in the above said orders, at a total cost of Rs. (Rupees only)………………………………………(excluding taxes) The Vendor
has now submitted invoices to IFCI, for the supply and installation of said ----------------------------------------------------------
--------------- amounting to Rs.--------------- (excluding taxes) etc.
ii) The said orders, inter-alia, provides that a sum of Rs.---------------being the 90% of the price of the said -----------------
-------------------------------------------will be paid to the Vendor by IFCI on delivery of the said equipment and balance 10%
upon furnishing a bank guarantee to IFCI, equivalent to 10% of the cost of the said ---------------------------------------------
------. Amounting to Rs.--------------- (Rupees ----------------------- only), valid for a period of three years from the date of
installation and due performance of the said ---------------------------------------------------------------------
iii) At the request of the Vendor.................... (Bank) the guarantor has agreed to give such guarantee to IFCI as hereinafter
mentioned for the sum of Rs. --------- (Rupees --------------------------------------------only) being the 10% cost of the said
-------------------------. applicable as herein before mentioned. NOW, THEREFORE, these presents witnesseth as follows:-
1. In consideration of the premises the Guarantor hereby unconditionally absolutely and irrevocably guarantees and agrees
with IFCI that in case the said --------------------------------------------------------------- are found to be defective in material or
76
workmanship or manufacturing and also in case the said ----------------------------------------------------------- do not
perform satisfactorily during the guarantee period and the Vendor fails to rectify the defects to the satisfaction of IFCI, the
guarantor shall pay to IFCI upon demand immediately and without demur a sum of Rs.------------ (Rupees -------------------
------------------------------ only) equivalent to 10% of the said ------------------------------------------ as herein before
mentioned.
2. The Guarantor shall also indemnify and keep IFCI indemnified against all losses, damages, costs, claims and expenses
whatsoever, which IFCI may suffer as a result of non-performance of the said -----------------------------------------------------
- and also the said ------------------------------------------------- not confirming to the purchase order specifications or any
material, workmanship or manufacturing defect noticed and not rectified by the Vendor during the period. The guarantor
hereby agrees to pay the aforesaid amount in one lump sum on demand irrespective of the fact whether the Vendor admits
or denies such claim or question its correctness in any Court, Tribunal or arbitration/proceedings or before any authority.
3. The guarantee given hereunder shall remain in full force and effect irrespective of any change in the terms and conditions
of the contract/orders and notwithstanding the fact whether notice of such change or variation is given to the guarantor or
not AND the guarantor hereby specifically waives its right to receive any notice of any change and/or variation of the terms
and/or conditions of the said contract/orders.
4. The guarantee is issued subject to the condition that the liability of the guarantor under this guarantee is limited to a
maximum of Rs.--------------- (Rupees ------------------
only) and the guarantee shall remain in full force for three years from the date of installation and thereafter for such
extended period as may be mutually agreed upon by the Guarantor, the Vendor and IFCI.
5) Notwithstanding anything contained herein:
i) The banks liability under this guarantee shall not exceed Rs. -----------
(Rupees -------------------------------)
ii) The guarantee shall remain in force up-to --------------.
iii) The Bank shall be liable to pay the guaranteed amount or any part thereof under this guarantee only if a written claim
or demand is served upon the Bank on or before ----------------------- ( xx Months after expiry of the Guarantee) after
which the bank shall be discharged from all liabilities under this guarantee.
In witness whereof, the guarantor has put its hand to this deed at New Delhi on the -------------- first above mentioned.
for and on behalf of the guarantor
(Name and Designation of the signatory)
Authorized signatory
77
Annexure 12
BID Security
[Bank’s Name, and Address of Issuing Branch or Office]
IFCI Limited: ___________________
Date: ________________
BID GUARANTEE No.: _________________
We have been informed that________________ (hereinafter called "the Bidder") has submitted to you its bid dated
(hereinafter called "the Bid") for the execution of __________________under RFP No.
Furthermore, we understand that, according to your conditions, bids must be supported by a bank guarantee.
At the request of the Bidder, we _____________ hereby irrevocably undertake to pay you without any demur or protest,
any sum or sums not exceeding in total an amount of Rs. 3, 00,000/-(Rupees Ten Lac only) upon receipt by us of your first
demand in writing accompanied by a written statement stating that the Bidder is in breach of its obligation(s) under the bid conditions, because the Bidder:
(a) Has withdrawn its Bid during the period of bid validity specified by the Bidder in the Form of Bid; or
(b) Having been notified of the acceptance of its Bid by IFCI during the period of bid validity, (i) fails or refuses to execute
the Contract Form; or (ii) fails or refuses to furnish the performance security, if required, in accordance with the Instructions
to Bidders.
This guarantee will expire:
(a) If the Bidder is the successful bidder, upon our receipt of copies of the contract signed by the Bidder and the performance
security issued to you upon the instruction of the Bidder; or
(b) if the Bidder is not the successful bidder, upon the earlier of (i) our receipt of a copy of your notification to the Bidder of the name of the successful bidder.
In any case guarantee will expire on expiry of bid validity period.
Consequently, any demand for payment under this guarantee must be received by us at the Office on or before that date.
_____________________________
[Signature]
78
Annexure 13
Compliance Statement
(On Organization Letter Head)
DECLARATION
(Please note that IFCI will not evaluate any deviation mentioned elsewhere in the bid
Except as mentioned hereunder)
Ref: IFCI Tender No. ______________________
Terms and Conditions
We hereby undertake and agree to abide by all the terms and conditions stipulated by IFCI in this RFP including all
addendum, corrigendum etc. read with our suggestions/ comments in our proposal
Technical Specification
We certify that the tools/systems/services offered by us for tender confirms to the specifications stipulated by you with
the following deviations
List of deviations
1) ___________________________________________________________
2) ___________________________________________________________
3) ___________________________________________________________
4) ___________________________________________________________
5) _____________________ ____________________ __________________
(If left blank it will be construed that there is no deviation from the specifications given in the Tender document)
Authorized Signatorie/s
(Name & Designation, seal of the firm)
Date:
79
Annexure 14
Statement of Deviations
Ref: IFCI Tender No. ______________________
Bidders are requested to provide details of all deviations, comments and observations or suggestions in the following format
with seal and signature. You are also requested to provide a reference of the page number, state the clarification point and
the comment/ suggestion/ deviation that you propose as shown below.
IFCI may at its sole discretion accept or reject all or any of the deviations, however it may be noted that the acceptance or
rejection of any deviation by IFCI will not entitle the bidder to submit a revised commercial bid.
(Please note that IFCI will not evaluate any deviation mentioned elsewhere in the bid except as mentioned hereunder)
List of Deviations
Clarification point as stated in the tender
document
Page
number Comment/ Suggestion/ Deviation
1.
2.
3.
(If left blank it will be construed that there is no deviation from the specifications given in the Tender document)
Authorized Signatorie/s
(Name & Designation, seal of the firm)
Date:
80
Annexure 15
Financial Bid Ref: IFCI Tender No. ______________________
Section I - Credit Enhancement Guarantee Scheme for Scheduled Castes (CEGSSC) and Subsequent
Maintenance
A. Pricing Summary- Development
S.No. Item Total Cost (Rs.)
Phase I (A)
1. Portal Development & Maintenance Cost
2. Warranty Support Cost
Phase II ( B )
1. Portal Development & Maintenance Cost
2. Warranty Support Cost
Security Audit ( C )
1. Cert-In Audit Certification
Total (A+ B+ C)
B. Maintenance Cost (3 YEARS)
S.No. Item Total Cost (Rs.)
1. Year 1 Year 2 Year 3 Total (B)
Total Cost of Ownership for Credit Enhancement Guarantee Scheme for Scheduled Castes (CEGSSC) and
Subsequent Maintenance (TCO ) = Table-A+ Table-B
Note : Vendor should provide break up as the bought out licensed software cost, the manpower cost and
man months for development etc. separately. Being e-tender, the tenderer needs to quote the rates on given
templates only in encrypted format
PRICE STATEMENT: Grand Total for IFCI Offer requirement, for price comparison purpose: Total Cost of Ownership (TCO) (Excluding taxes) is Rs. _________ (in figures) Rupees ____________________________
(in words) ______________________________________________________
(Name of the vendor) Authorized Signatories/s
(Name & Designation, seal of the firm)
Date:
81
Section II – Enhancement, Ongoing Maintenance and Support for Sugar Development Fund (SDF) Portal
Pricing Summary
A. Customization & Integration
S.No. Item Total Cost (Rs.)
1. Customization / Enhancement charges
2. Data Migration
3. Security Audit (Cert-In Audit Certification)
Total (C)
AMC - Post Warranty Support (3 Years)
S.No. Item Total Cost (Rs.)
1. Year 1 Year 2 Year 3 Total (D)
Total Cost of Ownership for Enhancement, Ongoing Maintenance and Support for Sugar Development Fund
(SDF) Portal (TCO) = Table-C+ Table-D
Note : Vendor should provide break up as the bought out licensed software cost, the manpower cost and
man months for customization etc. separately.
PRICE STATEMENT: Grand Total for IFCI Offer requirement, for price comparison purpose: Total Cost of Ownership (TCO) (Excluding taxes) is Rs. _________ (in figures) Rupees ____________________________
(in words) ______________________________________________________
(Name of the vendor) Authorized Signatories/s
(Name & Designation, seal of the firm)
Date:
NOTE: Please note that both Section I & II IFCI reserves the right to place the order for or any or both (Sections 1 & II) of them basis the evaluation criteria mentioned.
82
Annexure 16
Evaluation & Award Criteria
Total Marks = 100 In the first stage, only TECHNICAL BID will be opened and evaluated. Those bidders who satisfy the technical requirements as determined by IFCI, shall qualify for the COMMERCIAL BID evaluation. Technical Bid Evaluation
Note: Minimum Technical score required is 75. Any bidder who scores less 75 will not be considered for commercial evaluation.
S No.
Bidder Credentials Max.
Marks
Marks
Awarded
Supporting Documentation Required
Reference Page No
1.
Bidder’s experience in implementation of Application development & Maintenance projects in Indian Govt. by working in Govt Depts. / PSUs during last 5 Financial Years of value more than twenty Lakh each during the period 01st Apr 2010 to 31st Mar 2015.
7 Projects or more = 25 marks
4 Projects = 20 marks
3 Projects = 10 marks
25
Work completion certificate OR Work Order + Self Certificate of Completion (Certified by the Statutory Auditor/practitioner Chartered Accountant); OR Work Order + Substantially Completed certificate (for ongoing projects) from the client)
2.
The bidder should employ sufficient number of
skilled personnel as per the prescribed parameters
and the technology proposed.
>= 200 Professionals (25 Marks)
>= 150 and < 200 Professionals (15Marks) >=100 and < 150 Professionals (10 Marks)
>=0 and <100 Professionals (5 Marks)
25
The bidder must also enclose an undertaking stating that all the manpower deployed for execution of the contract would be employees of the bidder’s company and under its own payroll.
3.
Approach & Methodology Presentation to be given by bidder after his understanding of requirement, scope, Team structure, project plan.
30
Technical Proposal explaining their understanding of the objectives of the project, approach to the services, methodology for carrying out the same.
4
Certification of the bidder:
CMMi Level 3 & above =10 marks
ISO 9001 =5 marks
10
Valid copy of certificate
5
Bidder’s experience in Financial Industry of implementation of Application development & Maintenance projects in Govt. Depts. / PSUs/ Banks Financial Institutions/NBFCs in India during last 5 Financial Years of value more than twenty Lakh each during the period 01st Apr 2010 to 31st Mar 2015.
4 Projects or more = 10 marks
3 Projects = 8 marks
2 Projects = 5 marks
10
Work completion certificate OR Work Order + Self Certificate of Completion (Certified by the Statutory Auditor/practitioner Chartered Accountant); OR Work Order + Substantially Completed certificate (for ongoing projects) from the client)
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Annexure 17
Project Management Guidelines
Ref: IFCI Tender No. ______________________
Section I ………………………………. / Section II ……………………………….
The vendor is required to share the details of the Team proposed for the implementation along detailed CV of these resources who shall subsequently be engaged in the project development. The proposed team composition /resources have to be retained throughout the project implementation schedule. If there is any change in the Team Structure before the end of Warranty period, a penalty of 5% of Total Cost of Ownership (TCO) will be imposed on the vendor. The Vendor will assign a Project Manager, who has responsibility for managing the complete Development and Maintenance Service Agreement during the contractual Period. He/She will be single point of contact on behalf of The Vendor. T he person designated as the Project Manager shall be responsible for the coordinated and efficient functioning of the Personnel. Note:
i) No more than 1 change in the Team Structure is allowed during each year of Annual Maintenance, failing which, a penalty of 5% of Annual Maintenance Charges (AMC) will be imposed on the vendor.
ii) In case a single vendor is selected as L1 and awarded the contract, two separate teams must be deployed
for the management of the above projects (CEGSSC & SDF).
iii) The core team for the project development /enhancements for each of the portals has to be retained till the warranty phase is over, subsequently vendor needs to ensure that the Knowledge transfer for the ongoing maintenance and support team is carried out effectively and SLA’s are met.
iv) Vendor must submit the details of the Cert-In agency that would be engaged to carry Cert-In
Audit for each of the Portals
(Name of the vendor) Authorized Signatories/s
(Name & Designation, seal of the firm)
Date:
84
Annexure 18
Professional List on Skill Set (To be submitted on Vendor’s letter head)
Sr. No Position Name Years of Exp
Major Qualification Duration in the organisation
Project Manager
Developer
Graphics Designer
DBA
Optimiser
Testing Eng.
Network Administrator
- Note : CV’S OF Professionals to be uploaded on online portal on e-Tendering portal on line
http://ifci.etenders.in
85
Annexure 19
Non-Disclosure Agreement
Ref: IFCI Tender No. ______________________ This Agreement made at _______________, on this _____ day of __________________ 2016.
BETWEEN ________________________________ a company incorporated under the Companies Act, 1956 having its registered office at ___________________________ (hereinafter referred to as “-----” which expression unless repugnant
to the context or meaning thereof be deemed to include its successors and assigns) of the ONE PART; AND
IFCI was established on July 1, 1948, as the first Development Financial Institution in the country to cater to the long-term finance needs of the industrial sector and having its head Office at New Delhi of the OTHER PART
And IFCI are hereinafter individually referred to as party and collectively referred to as “the Parties”. Either of the parties which discloses or receives the confidential information is respectively referred to herein as Disclosing Party and Receiving
Party. WHEREAS:
The Parties intend to engage in discussions and negotiations concerning the establishment of a business relationship between them. In the course of such discussions and negotiations, it is anticipated that both the parties may disclose or
deliver to either of the Parties certain or some of its trade secrets or confidential or proprietary information, for the purpose of enabling the other party to evaluate the feasibility of such business relationship (hereinafter referred to as “the Purpose”).
NOW, THEREFORE, THIS AGREEMENT WITNESSETH AND IT IS HEREBY AGREED BY AND BETWEEN THE PARTIES HERETO AS FOLLOWS:
1. Confidential Information: “Confidential Information” means all information disclosed/ furnished by either of the parties to another Party in connection with the business transacted/to be transacted between the Parties and/or in the
course of discussions and negotiations between them in connection with the Purpose. Confidential Information shall include customer data, any copy, abstract, extract, sample, note or module thereof.
Either of the Parties may use the Confidential Information solely for and in connection with the Purpose.
Notwithstanding the foregoing, “Confidential Information” shall not include any information which the Receiving Party can
show: (a) is now or subsequently becomes publicly available without breach of this Agreement by the Receiving Party, (b) was rightfully in the possession of the Receiving Party without any obligation of confidentiality prior to receiving it from
the Disclosing Party, (c) was rightfully obtained by the Receiving Party from a source other than the Disclosing Party without any obligation of confidentiality, or (d) was developed by or for the Receiving Party independently and without reference
to any Confidential Information and such independent development can be shown by documentary evidence.
2. Non-disclosure: The Receiving Party shall not commercially use or disclose any Confidential Information or any
materials derived there from to any other person or entity other than persons in the direct employment of the Receiving Party who have a need to have access to and knowledge of the Confidential Information solely for the Purpose authorized
above. The Receiving Party may disclose Confidential Information to consultants only if the consultant has executed a
Non-disclosure Agreement with the Receiving Party that contains terms and conditions that are no less restrictive than these. The Receiving Party shall take appropriate measures by instruction and written agreement prior to disclosure to such
employees to assure against unauthorized use or disclosure. The Receiving Party agrees to notify the Disclosing Party immediately if it learns of any use or disclosure of the Disclosing Party’s Confidential Information in violation of the terms
of this Agreement. Further, any breach of non-disclosure obligations by such employees or consultants shall be deemed to
be a breach of this Agreement by the Receiving Party and the Receiving Party shall be accordingly liable therefore. Provided that the Receiving Party may disclose Confidential information to a court or governmental agency pursuant to an
order of such court or governmental agency as so required by such order, provided that the Receiving Party shall, unless prohibited by law or regulation, promptly notify the Disclosing Party of such order and afford the Disclosing Party the
opportunity to seek appropriate protective order relating to such disclosure.
3. Publications: Neither Party shall make news releases, public announcements, give interviews, issue or publish
advertisements or publicize in any other manner whatsoever in connection with this Agreement, the contents / provisions thereof, other information relating to this Agreement, the Purpose, the Confidential Information or other matter of this
Agreement, without the prior written approval of the other Party.
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4. Term: This Agreement shall be effective from the date hereof and shall continue till establishment of business relationship between the Parties and execution of definitive agreements thereafter, OR one (1) year from the effective date
hereof, whichever is earlier. Upon expiration or termination as contemplated herein the Receiving Party shall immediately cease any and all disclosures or uses of Confidential Information; and at the request of the Disclosing Party, the Receiving
Party shall promptly return or destroy all written, graphic or other tangible forms of the Confidential Information and all
copies, abstracts, extracts, samples, notes or modules thereof.
5. Title and Proprietary Rights: Notwithstanding the disclosure of any Confidential Information by the Disclosing Party
to the Receiving Party, the Disclosing Party shall retain title and all intellectual property and proprietary rights in the
Confidential Information. No license under any trademark, patent or copyright, or application for same which are now or
thereafter may be obtained by such Party is either granted or implied by the conveying of Confidential Information. The
Receiving Party shall not conceal, alter, obliterate, mutilate, deface or otherwise interfere with any trademark, trademark
notice, copyright notice, confidentiality notice or any notice of any other proprietary right of the Disclosing Party on any
copy of the Confidential Information, and shall reproduce any such mark or notice on all copies of such Confidential
Information. Likewise, the Receiving Party shall not add or emboss its own or any other any mark, symbol or logo on such
Confidential Information.
6. Return of Confidential Information: Upon written demand of the Disclosing Party, the Receiving Party shall (i)
cease using the Confidential Information, (ii) return the Confidential Information and all copies, abstract, extracts, samples, notes or modules thereof to the Disclosing Party within seven (7) days after receipt of notice, and (iii) upon request of the
Disclosing Party, certify in writing that the Receiving Party has complied with the obligations set forth in this paragraph.
7. Remedies: The Receiving Party acknowledges that if the Receiving Party fails to comply with any of its obligations
hereunder, the Disclosing Party may suffer immediate, irreparable harm for which monetary damages may not be adequate. The Receiving Party agrees that, in addition to all other remedies provided at law or in equity, the Disclosing Party shall be
entitled to injunctive relief hereunder.
8. Entire Agreement, Amendment, and Assignment: This Agreement constitutes the entire agreement between the
parties relating to the matters discussed herein and supersedes any and all prior oral discussions and/or written correspondence or agreements between the parties. This Agreement may be amended or modified only with the mutual
written consent of the parties. Neither this Agreement nor any right granted hereunder shall be assignable or otherwise transferable.
9. Governing Law and Jurisdiction: The provisions of this Agreement shall be governed by the laws of India. The disputes, if any, arising out of this Agreement shall be submitted to the jurisdiction of the courts/tribunals in New Delhi.
10. General: The Receiving Party shall not reverse-engineer, decompile, disassemble or otherwise interfere with any
software disclosed hereunder. All Confidential Information is provided “as is”. In no event shall the Disclosing Party be liable for the inaccuracy or incompleteness of the Confidential Information. None of the Confidential Information disclosed
by the parties constitutes any representation, warranty, assurance, guarantee or inducement by either party to the other
with respect to the fitness of such Confidential Information for any particular purpose or infringement of trademarks, patents, copyrights or any right of third persons.
11. The confidentiality obligations under this Agreement shall be applicable for the term of the engagement and survive
for 5 years thereafter.
IN WITNESS WHEREOF, the Parties hereto have executed these presents the day, month and year first hereinabove written.
For and on behalf of __________________ Name of Authorized signatory: Designation:
For and on behalf of IFCI
_____________________ Name of Authorized signatory: Designation:
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Annexure 20
Self-Declaration: Not Blacklisted (To be submitted on Vendor’s letter head)
Ref: IFCI Tender No. ______________________
I/ We hereby declare that presently our Company/ firm is having unblemished record and is not declared ineligible for corrupt & fraudulent practices, blacklisted either indefinitely or for a particular period of time, or had work withdrawn, by any State/ Central government/ PSU. If this declaration is found to be incorrect then without prejudice to any other action that may be taken, my/ our security may be forfeited in full and the tender if any to the extent accepted may be cancelled. Thanking you, Name of the Bidder: .................................. Authorised Signatory: .................................
Signature:
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Annexure 21
Pre-Qualification Eligibility criteria
Sl. No
Criteria Documents To be submitted Vendor Supporting Annexure (Page /Reference NO.)
1. The vendor/bidder should have a registered office in India from last 10 years.
Certificate of incorporation.
2.
Company must be registered with appropriate authorities for all applicable statutory duties/taxes
Valid documentary proof of: - Central Sales Tax/VAT number - Service Tax registration number - Income Tax registration/PAN number
3.
The bidder should have a proven track record of successful implementation of Five dynamic web portal in India in last three years on its own without consortium. Out of five, the organization should have the experience of developing 5 based web portal for the Government /PSU/Financial Organization.
Successful completion certificate of the 5 project from the respective organization should be provided.
4.
Annual turnover of 2 0 C rore or more in last 3 financial years and should be in profit during the same period.
Self-certified copies of the balance sheet and profit & loss statement for the last 3 completed financial years.
5.
Manpower Strength - The bidder should have minimum of 50 qualified engineers on its payroll having thorough experience for design and development of web portals.
Undertaking from the Authorized signatory of The Responder.
6.
The bidder or its group shall not be under a Declaration of Ineligibility for corrupt or fraudulent practices or blacklisted with any of the Government agencies
Declaration from Authorised Signatory as mentioned in Annexure 21.
7.
Acceptability of all conditions contained in the Tender Document by the Bidder. No further deviations to any mentioned clause shall be sought for.
Declaration by an authorized signatory of The Responder.
8. The bidder will not Sub-Contract the work/contract awarded.
An undertaking to this effect has to be submitted by the successful Bidder.
9. The bidder must be ISO 9001 & ISO 27001 certified company and the certificate needs to be validity.
A copy of the certifications to be enclosed.
10. Submission of 2 projects continuing maintenance from the respective organization in line with Point # 3, as mentioned above need to be submitted.
A Copy of PO/Work orders may be attached
11. A vendor must have a proven track record in developing secure applications Up to date knowledge of secure communication technologies (commercial and open source).
Interested vendors should provide reference clients (at least 3)) for whom such applications have been developed. The interested vendor should list the technologies that they have implemented, integrated against, or trained others on in building secure web solutions
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Annexure 22
Scheme Details and Tentative Report Formats
Ministry of Social Justice and Empowerment Department of Social Justice and Empowerment SCD BUREAU ***** Credit Enhancement Guarantee Scheme for the Scheduled Castes (SCs) OPERATIONAL GUIDELINES
1. Background:
The Finance Minister during the Union Budget speech 2014-15 on July 18, 2014, had announced that a sum of Rs. 200 crore will be allocated towards credit enhancement facility for young and start-up entrepreneurs, belonging to Scheduled Castes, who aspire to be part of neo middle class category with an objective to encourage entrepreneurship in the lower strata of the society resulting in job creation besides creating confidence in Schedule Castes. The said allocation is under Social Sector Initiatives in order to encourage entrepreneurships among the scheduled castes, who belong to the lower strata of the Society by supporting the Banks and Financial Institutions in the form of Credit Enhancement Guarantee, who shall be providing financial assistance to the Scheduled Caste Entrepreneurs.
2. Objective of the Scheme:
“Entrepreneurship” relates to entrepreneurs managing businesses which are oriented towards innovation and growth technologies. The spirit of the above mentioned fund is to support those entrepreneurs who will create wealth, value for the society, create jobs and in turn will develop confidence and at the same time promote profitable businesses. The objectives of the Scheme are as below:
It is a Social Sector Initiative to be implemented nationally in order to promote entrepreneurship among the scheduled caste population in India.
Promote entrepreneurship amongst the Scheduled Castes who are oriented towards innovation and growth technologies.
To support, by way of providing Credit Enhancement Guarantee to Banks and Financial Institutions, who will be providing financial assistance to the Scheduled Caste Entrepreneurs, who in turn will create wealth, value for the society, create jobs and ultimately will develop confidence and at the same time promote profitable businesses. The assets so created will also create forward/ backward linkages. It will further create chain effect in the locality in specific and society in general.
To promote financial inclusion for SC entrepreneurs and to motivate them for further growth of SC communities.
To facilitate economic development of SC entrepreneurs.
To enhance direct and indirect employment generation for SC population in India
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3. Estimated SC Entrepreneurs :
As per Census, 2011, the SC population is 20.13 crore, which constitutes 16.63% of the total population, in India. There is a huge potential in such a large economy like ours for such schemes out of which SC population can prosper and get opportunities to progress into the main stream. Although, there is no reliable data on the profile of SC Entrepreneurs, but still, as per the rough estimates of various stake holders such as Dalit Indian Chamber of Commerce and Industry(DICCI) etc. there are around 1000 Dalit entrepreneurs with combined turnover of Rupees Sixty thousand Crore. There are around 50 companies with turnover of Rs. 10 Crore or more. Hence, the Credit Enhancement Guarantee Scheme has the potential not only to significantly uplift the businesses of the existing SC entrepreneurs but also the first generation SC entrepreneurs, who aspire to be part of neo middle class category.
4. Indicative features of the fund:
(Source: DICCI)
Sl. No. Particulars Details
1. Name of Sponsoring Agency
Department of Social Justice and Empowerment, Ministry of Social Justice and Empowerment.
2. Size of the Scheme Initial Capital allocation of Rs. 200 Crore. The capital allocation may be supplemented/enhanced by GoI every year with similar allocation amount or higher through annual budgetary allocation, depending upon the progress, response and effectiveness of the Scheme.
3. Nature of Scheme Central Sector Scheme
4. Structure of the scheme
The Government of India shall set up a corpus of Rs. 200 crore (hereinafter referred to as the ‘fund’) to be placed with IFCI Ltd which shall be kept in a separate No Lien Account (NLA). Credit Enhancement Guarantee (herein after referred to as “Guarantee”) shall be extended, out of this fund and to the extent of the fund/available balance in the NLA less 100% earmarked amount for Guarantees already issued, to Member Lending Institutions (MLIs) for extending Term Loans or Composite Terms Loans to SC entrepreneurs engaged in Small and Medium Enterprises. The fund shall be the base to provide Guarantees to the MLIs who will be induced/encouraged to finance scheduled caste entrepreneurs at reasonable rates, so that these enterprises become profitable ventures and be contributors to capital formation of the country, whereby these entrepreneurs can create wealth, value and employment for themselves as well as for the society. The process of setting up of the Scheme / Fund is placed at Annexure II.
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5. Name of Asset Management Company (AMC) / Nodal Agency
IFCI Ltd hereinafter referred to as IFCI.
6. Duration of the fund
In a block of 7 years from the date of implementation with provision to review and extend the scheme for further blocks of 7 years from each corpus set up date, depending upon the expected deliverables from and /success of the Scheme, which may be reviewed annually by MSJ&E based on the MIS received from IFCI from time to time.
7. Closings under the fund
It will be an open ended scheme, on first cum first serve basis for Member Lending Institutions (MLIs), till available corpus with IFCI parked in No Lien Account by GoI is exhausted.
8. Availability period: 30 days from the date of first disbursement, subject to furnishing of sanction letter and proof of disbursement by the MLI, on first come first served basis.
9. Guarantee Period Initially 1 year, which can be renewed at the expiry of each year for the entire loan period with a maximum tenure of 7 years, subject to timely payment of renewal fee by MLIs in whose favour the Guarantee is extended.
10. Cost involved in the Scheme
Cost to GoI: Upfront fee @1.50% flat (exclusive of applicable taxes) for initial set-up of each Corpus (the first such corpus announced being Rs.200 crore) and for putting the System and processes in place for implanting the Scheme and annual maintenance fees @ 0.50% p.a. (exclusive of applicable taxes) thereafter, towards annual maintenance of the scheme, payable at the end of each year during the currency of the Scheme. This annual payment shall be levied by IFCI on the aggregate Guarantee outstanding as on 31st March every year. The upfront fee of 1.50% shall be debited to NLA as soon as the Scheme becomes operational and the annual maintenance fees will be recovered by IFCI by debiting the NLA on 01st April every year on an annualised basis. Cost to MLIs: Guarantee fee@1% per annum (exclusive of applicable taxes) on the loan amount for the First Year and then annual renewal fees @1% per annum (exclusive of applicable taxes) of the outstanding Guarantee commitment/obligation, towards renewal of the Guarantee to be paid by MLIs [hereinafter referred to as Member Lending institutions (MLIs)]at the beginning of each Financial Year, i.e. 01st April every year. In the event of non-payment of renewal fee by May 31 of that year or any other specified date, the guarantee under the scheme shall not be available to the lending institution/MLI unless IFCI agrees for continuance of guarantee and the lending institutions/MLI pays penal interest on the renewal fee due and unpaid, with effect from the subsequent June 01, at four per cent over IFCI Bench Mark Rate, per annum, or at such rates specified by IFCI from time to time, for the period of delay. The annual renewal fees shall be charged on the sanctioned amount in case of working capital facility and not on the utilized limit. Cost to GOI and MLI in case of Women Entrepreneurs: To encourage the
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women entrepreneurs under the scheme upfront fees for women entrepreneurs will be charged at a lower rate. IFCI shall charge 1.00% instead of 1.50% from GoI and 0.75% p.a. instead of 1.00% p.a. from MLIs for SC women entrepreneurs.
11. Approximate number of projects to be Financed
The Scheme has the potential to cover around 110 SC entrepreneurs within a period of 1 year from date of implementation of the Scheme out of the first utilization of Rs. 200 Crore corpus set up by GoI in the No Lien Account with IFCI. The assumptions for deployment of Rs. 200 crore corpus disbursed by GoI are as below:
Financial assistance given by MLIs up to Rs.2 Crore shall be guaranteed to the extent of 80% of the loan amount with a maximum guarantee amount of Rs. 1.60 Crore. Taking a simple average for Guarantee Cover at Rs.1.20 crore, loans extended by MLIs to 75 SC beneficiaries can be covered by utilization of Rs.90 crore of funds.
Financial assistance given by MLIs above Rs. 2 Crore but upto Rs.5 Crore shall be guaranteed to the extent of 70% of the loan amount with a minimum guarantee amount of Rs.1.60 crore and maximum guarantee amount of 3.50 Crore. Taking a simple average for Guarantee Cover at Rs.2.60 crore, loans extended by MLIs to 30 SC beneficiaries can be covered by utilization of Rs.78 crore of funds.
Financial assistance given by MLIs above Rs. 5 Crore shall be guaranteed to the extent of 60% of the loan amount with a minimum guarantee amount of Rs.3.50 crore and with a maximum guarantee amount of Rs.5.00 crore. Taking a simple average for Guarantee Cover at Rs.4.25 crore, loans extended by MLIs to at least 5 SC beneficiaries can be covered by utilization of Rs.28 crore of funds.
The details of the financial assistance are given in para 6.2 below.
12. Alterations The figure of potential number of SC beneficiaries proposed to be covered under the Scheme may undergo change & may vary depending on the actual ticket size/corpus size/or on any modifications to the Scheme suggested by GOI, quality and suitability/viability of cases and the responsiveness of MLIs to pursue the Scheme and implement the Scheme effectively.
5. Indicative implementing period and area of operation: The scheme will be implemented during 2014-15 and thereafter on an ongoing basis, throughout the country.
6. Indicative structure of the scheme: 6.1 Eligibility Criteria to be considered by MLIs:
Small and Medium Enterprises, projects/units being set up, promoted and run by Scheduled castes in manufacturing and services sector ensuring asset creation out of the funds deployed in the unit, which are not covered under any State/Central Government Subsidy/Grant Scheme shall be considered;
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• Registered Companies and Societies having more than 75% shareholding by Scheduled Caste entrepreneurs/promoters/members with management control for the past 12 months;
• Registered Partnership Firms having more than 75% shareholding with Scheduled Caste Partners for the past 12 months; none of the partners should be below the age of 18 years.
• Documentary proofs of being SC will have to be mandatorily submitted by the entrepreneurs/promoters/partners/society members at the time of submitting the proposals;
• The Scheduled Caste promoter(s)/Partners/Society members shall not dilute their stake below 75% in the company/enterprise during the currency of the Loan.
• To be eligible for Guarantee Cover under the Scheme, the banks / FIs shall submit to IFCI a copy of the valid sanction letters/LoI issued to Scheduled Caste beneficiary/enterprise/company/firm/society. The indicative Appraisal Format and Due Diligence Module are provided in the Scheme as Annexure-III and Annexure-IV respectively for facilitation. However, the MLIs who have already developed their own formats and modules are free to use their own appraisal formats/modules.
6.2 Amount of Guarantee Cover :The Amount of guarantee cover will be as per the below
Category
Parameters
Loan amount (Rs. in Crore)
Rs. 0.25 to Rs. 2.00
Rs. 2.00 to Rs. 5.00 #
More than Rs. 5.00 #
Registered Companie s
Amount of guarantee cover
80% of the sanctioned facility
70% of the sanctioned facility
60% of the sanctioned facility
Guarantee Obligation
80% of the amount in default subject to maximum of amount of guarantee cover
70% of the amount in default subject to maximum of amount of guarantee cover
60% of the amount in default subject to maximum of amount of guarantee cover
Minimum Cover Available
0.20 1.60 3.50
Maximum Cover Available
1.60 3.50 5.00
Registered Partnershi p firms and Societies
Amount of guarantee cover
60% of the sanctioned facility
%age of Guarantee Cover to the loan amount
60% of the amount in default subject to maximum of amount of guarantee cover
Minimum Cover Available
0.15
Maximum Cover Available
5.00
# Incubation facility would be facilitated by MLI through the existing Schemes of various Departments, for loan amount more than Rs. 2.00 Crore.
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6.2 Scheme details (Indicative): Details of the Credit Enhancement Guarantee Scheme is given in Annexure-I and Claim Form is given in Annexure-VI. However, indicative details of the financial assistance are as follows:
Sr. No.
Particulars Details
1 Corpus of Scheme Initially the Government of India will provide corpus of Rs. 200 crore to IFCI to carry out the Scheme which will be maintained under “No Lien Account” by IFCI as per directions of Ministry of Social Justice & Empowerment, Government of India.
2 Eligibility The Small and Medium Enterprises promoted and run by Scheduled Caste entrepreneur, which are not covered under any other State/Central Government Subsidy/ Guarantee Schemes. Please refer para 6.1 above for further details.
3 Sector covered under Scheme
The borrower engaged in Manufacturing/Trading / Service sector may be considered for financial assistance by MLIs.
4 Type of borrower a) Registered Companies having more than 75% shareholdings with Scheduled Caste promoter(s) for the past 12 months having management control in the hands of SC entrepreneurs/promoters.
b) Registered partnership Firms having more than 75% shareholdings with Scheduled Caste partner (s) for the past 12 months having management control in the hands of SC entrepreneurs/partners.
c) Society registered under Society act, and carrying approved business as per the prevailing policy of Bank/FIs, having more than 75% shareholdings with Scheduled Caste member(s) at least for the past 12 months having management control in the hands of SC entrepreneurs/SC members.
The Scheduled Caste promoters of Companies would be given precedence vis-a-vis Registered Partnership firms and Registered Societies.
The Scheduled Caste Promoter(s)/ Partner(s)/members shall not dilute his/her/their shareholdings/ equity during the currency of the loan.
5 Amount of guarantee cover
As per the details given in point no 6.2 above with a maximum amount of Rs. 5.00 crore.
6 Tenure of guarantee Maximum 7 years or repayment period whichever is earlier. However, initially the loan shall be guaranteed for 1 year and renewed at yearly intervals subject to payment of annual renewal fee (details given in Annexure-I) and satisfactory loan conduct and satisfactory loan review certification by MLIs at the time of renewal.
7 Maximum guarantee coverage
As mentioned in the point no 6.2 above with a maximum amount of Rs. 5.00 crore. The term ‘Loan’ shall cover Term Loan / Composite Term Loan granted to SC Enterprises by MLIs.
8 Guarantee Guarantee obligation shall be limited to the amount in default as mentioned
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obligation in the para 6.2. "Amount in Default" means the principal and interest amount outstanding in the account(s) of the borrower in respect of term loan and amount of outstanding working capital facilities (including interest), as on the date of the account becoming NPA, or the date of lodgement of claim application whichever is lower, subject to maximum of the amount of guarantee cover
9 Security for MLIs Asset created from Loan, and pledge of promoters’ shareholdings in the assisted Company/firm/society.
10 Follow up and Monitoring of Loan account
The sourcing, sanction, documentation, monitoring, follow up and recovery of the loan shall be the sole responsibility of MLIs providing assistance to the SC enterprise. Under No circumstances, IFCI shall be responsible and involved, in any manner, whatsoever, in any of the processes, viz receipt of application, appraisal, sanction, disbursement, follow up, monitoring and recovery, etc. of the loan. Liabilities and responsibilities of MLIs are detailed in Annexure-I.
11 Terms of Guarantee:
a) IFCI shall issue Guarantee to the MLIs on terms and conditions, as detailed in this Scheme document.
b) The MLIs shall be required to enter into an agreement with IFCI for memberships. Thereafter, they shall register the loan application(s) as soon as they agree in principle to extend loan to the SC beneficiary (ies) and get a registration number in token of acknowledgment from IFCI to earmark funds against the guarantee to be extended by IFCI for the said loan(s) to them. Mere issuance of token shall not be construed as commitment on the part of IFCI. MLI shall furnish sanction letter, the proof of disbursement and guarantee fee within 30 days of first disbursement of loan. pursuant to which guarantee shall be issued. The covering letter conveying final sanction by MLIs to IFCI should invariably mention token number as reference. MLI needs to give a certificate in the regards that the sanction terms have been complied with to IFCI.
c) In order to enforce expeditious implementation of the scheme and have a professional approach, IFCI shall retain absolute rights to cancel the Token and allocate the earmarked funds for other SC beneficiary (ies) under the scheme, in case intimation of final sanction from MLIs, accompanied by final sanction letter(s) and sanction terms, is/are not received at IFCI’s Counter within 30 working days from the date of registration/ date of issuance of Token.
Guarantee will be issued on first come first serve basis, till the available fund (the current corpus proposed being Rs. 200 crore) after debiting fee by IFCI is exhausted. As soon as the liability under the guarantee gets reduced/extinguished on account of partial or full repayment of loan or on cancellation of the Guarantee by IFCI, IFCI shall provide fresh guarantee(s) to the extent of liability so reduced/extinguished/cancelled to new beneficiary (ies), towards optimization of funds utilization so that as many SC beneficiaries as possible within the available corpus can be covered and benefited under the Scheme. The guarantee cover will commence from the date of payment of guarantee fee and shall run through the agreed tenure of the term credit in respect of term credit / composite credit subject to payment of annual renewal fee within the time frame defined in this Policy / Scheme document.
d)
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e) The maximum aggregate amount of guarantees to be issued by IFCI will commensurate with actual available corpus at the hands of IFCI (after deduction of its applicable fee defined in this policy and including interest on the corpus amount) in the No Lien Account of IFCI.The amount may increase with every additions to the corpus (the current corpus size being Rs.200 crore) subsequent to future additional budgetary allocations, if any.
f)
g) Security documents must not be time barred at the time of lodgement of claim. Claim arising out of invocation of the guarantee shall not be entertained in case security documents have become time barred.
h) The cases where mala fide is proved against any official of MLI in any of the loan processes, viz. the loan sanction, disbursal, maintenance, monitoring, rehabilitation and recovery of the asset covered under the scheme, the guarantee claim shall not be entertained.
i) Incubation facility would be facilitated by MLI through the existing Schemes of various Departments, for loan amounting to more than Rs. 2.00 Crore.
j) The MLIs shall submit quarterly statement of Borrower wise loan disbursement and outstanding position including default(if any), within 45 days from the end of the quarter, to IFCI, in duplicate, as per format given in Annexure-V, a consolidated copy of which will be submitted by IFCI to MSJ&E for their perusal and records.
k) The claim under the guarantee shall be admissible only after the MLIs classify the account as NPA and would have initiated legal recovery proceedings after exhausting all other recovery efforts.
l) The amount paid to MLIs will be debited to No Lien account on receipt of duly discharged original guarantee issued by IFCI.
m) Goes without saying that the MLIs shall continue to make full efforts for recovery of dues till sale/disposal of the assets created out of the loans sanctioned by them. The amount so recovered by the MLIs, after payment of Guaranteed amount by IFCI, shall be shared by the MLIs and IFCI in the following manner: Expenses incurred towards recovery of the loan after the guarantee settled date shall be appropriated by the MLIs first; and then The remaining recovered amount shall be distributed to IFCI in the ratio of Guarantee Claim paid by IFCI to the loan outstanding, on the guarantee claim settlement date, in the books of MLIs (excluding Penal interest and liquidated damages). Any delay/shortfall in distribution of recovery amount and any consequent delay in remittance back to IFCI beyond 7 working days from the date of such recovery shall attract interest @ 300 basis points over IFCI’s Benchmark Rate, with effect from the date of recovery and shall become payable by MLIs. Such defaults in distribution of recovery shall be reported to MSJ&E too for punitive measures.
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12 Loan The guarantee shall be extended for availing Term Loan or Composite Term Loan facility granted by MLIs.
13 Guarantee Fee and obligation of IFCI on the Guarantee
a) Cost to GoI : Onetime fee @1.50% flat (exclusive of applicable taxes) for initial set-up of the Corpus, System and processes for implanting the Scheme and issuing the Guarantee. This amount will be recovered upfront by IFCI, by debiting the No Lien account opened for parking the fund meant for this Scheme. Additionally, an annual maintenance fees@ 0.50% p.a. (exclusive of applicable taxes) shall be payable to IFCI as at 01st April every year on the aggregate Guarantee outstanding as on 31st March of every year during the entire tenor/currency of the Scheme.
b) Cost to MLIs: Guarantee fee @1% per annum(exclusive of applicable taxes) on the sanctioned limit for the First Year and thereafter annual renewal fees@1% per annum(exclusive of applicable taxes) of the outstanding Guarantee commitment/obligation towards renewal of the guarantee, to be paid by MLIs on 1st April of each subsequent Financial Year, failing which IFCI shall be under no obligation to honour/extend the commitment under the Guarantee. The fees is exclusive of applicable taxes, if any. However, the first year guarantee premium shall be recovered at the time of issuance of the guarantee pro-rated in number of days remaining for the FY, in which the guarantee is issued. In case the renewal fee is not paid by the respective MLI timely, the Guarantee shall be deemed to be automatically cancelled. The annual renewal fees shall be charged on the original sanctioned limit in case of renewal of working capital facility instead of the utilized limit.
c) The Guarantee obligation shall cease to exist as soon as the underlying loan is repaid or the Guarantee validity period has expired, whichever is earlier.
d) Guarantee cover on 31st March shall mean a total of term loan limit outstanding, non fund bases facilities limits and sanctioned limit of working capital loan as on that date.
e) Cost to GOI and MLI in case of Women Entrepreneurs: To encourage the women entrepreneurs under the scheme upfront fees for women entrepreneurs will be charged at a lower rate. IFCI shall charge 1.00% instead of 1.50% from GoI and 0.75% p.a. instead of 1.00% p.a. from MLIs for SC women entrepreneurs.
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14 Guarantee Devolvement
The letter of intimation of invocation/claim of the guarantee received from MLIs (along with sufficient grounds for invocation) by IFCI, shall be first sent to the Ministry of Social Justice and Empowerment (MSJ&F) by IFCI within 7 (Seven) working days from the date of receipt of invocation intimation at IFCI's counter, for their comments/objections (if any) to the payment of invoked guarantee. For objection(s) raised, if any, by MSJ&E, clarification will be sought from MLIs on objection(s) so raised and the verdict of MSJ&E, post receipt of clarification from MLIs to MSJ&E's objection(s) shall be final and binding on all parties. In case no response is received from MSJ&E within 15 working days from the date of receipt of invocation notice at IFCI's counter, it would be construed as deemed NOC from MSJ&E and claims shall be settled by IFCI without further waiting for response from MSJ&E within a maximum period of 30 days from the date of receipt of claim from MLI by IFCI.
15 Repeat Credit Enhancement
In case of satisfactory track record and post liquidation of the First facility under the scheme, the benefits of Guarantee under the scheme may be extended to such SC Entrepreneurs/Enterprises for repeat finance, in order to incentivize and inculcate healthy credit culture amongst the ultimate beneficiaries.
16 Lock-in Period The guarantee cover will have a lock-in period of 12 months from the date of last disbursement. No claim made under the guarantee shall be entertained by IFCI if the account becomes NPA within the lock in period.
7. Deal sourcing strategy:
The objective of the Scheme is to provide Credit Enhancement Guarantee to MLIs for extending concessional/reasonable finance and easier access of finance to SC Entrepreneurs. It would be the complete prerogative of MLIs to identify and provide financial assistance/loans to suitable/eligible SC Entrepreneurs/beneficiaries.
IFCI will facilitate by way of wide publicity of the Scheme through any or all of the modes as mentioned below:
Launch of the said Scheme shall be publicized through Print and Electronic Media for wide publicity and reception. It will be displayed in the IFCI’s website. It will also be brought to the knowledge of the other institutions, Banks, IBA, District Magistrates District and State Level Bankers’ Co-ordination Committees, Lead Bank Officers, District Industries Centres etc.
Approaching Dalit Indian Chamber of Commerce & Industry (DICCI) and its various chapters.
Approaching institutions under Ministry of Social Justice and Empowerment such as National Scheduled Castes Finance and Development Corporation (NSFDC) and other State Finance Institutions for Scheduled Castes
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The Technical Consultancy Organizations (TCO) promoted by IFCI and other institutions, whose primary objective is to give Technical consultancy to new entrepreneurs, shall also be advised to publicize the Scheme amongst MLIs, wherever they have reach. They may also popularize the fund and help the entrepreneurs in making project appraisal on behalf of Banks and thus act as facilitators too.
8. Foreseeable constraints/ uncertainties and likely impact:
S. No.
CONSTRAINTS IMPACT
1 Delay in registration/structuring of the fund
Once the corpus is set up and systems are put in place by IFCI, MLIs should immediately start implementing the scheme. Any delay in identifying SC beneficiaries and registration will slow paddle the implementation of the Scheme. A strong message is solicited to go from Department of Social Justice & Empowerment to MLIs in this regard at the launch of the Scheme.
2 Delay or Luke warm in sourcing, sanction, disbursement by MLIs.
Same as above.
3 Responsiveness of implementing agencies to the Scheme.
A lot depend on responsiveness and proactiveness of implementing agencies (the originators being the MLIs) to the Scheme for the success of the scheme.
4. Non-payment of Guarantee Commission timely by MLIs
Non-payment or delayed payment of Guarantee premium by MLIs with in the time frame provided in the Scheme may result in discontinuation of the guarantee cover which may affect the interest of SC entrepreneurs. A strong message is solicited to go from Department of Social Justice & Empowerment to MLIs in this regard at the inception of the Scheme itself.
5. Enforcement of security in case of defaulting companies.
In case of default, enforcing immovable securities or for that matter movable securities, belonging SC Entrepreneurs, could be a constraint.
6. Improper identification, appraisal in sanction process
Improper identification of SC beneficiary and improper appraisal by MLIs may lead to defaults. Unless the Scheme is followed in letter and spirit, large scale defaults may lead to quick erosion of the corpus failing to serve the objectives of the Scheme.
7. Improper invocation of Guarantees by MLIs
Invocations of Guarantees on filthy grounds without taking remedial measures or corrective action plans for genuine entrepreneurs to remedy the cause of stress, if any, by MLIs may pose challenge for success of the Scheme.
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9. Other Conditions:
MIS on Funds Utilization and Management:
A committee headed by not less than Executive Director of IFCI and having at least 4 members (inclusive of the Head of the Department, which will spear head the Scheme) shall be constituted to implement and monitor the scheme. At least one nominee of the level of Director to represent MSJ&E shall be preferred. Appropriate Delegation of Power structure for issuance and settlement of Guarantee claim shall be put in place by IFCI.
Maintaining and keeping records of all deals Guaranteed.
Performance of the Scheme and Response to the Scheme to be submitted to MSJ&E/ any other department as directed by GoI.
Necessary Audit procedures to be carried out for the Scheme annually.
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Annexure – I Credit Enhancement Guarantee Scheme for Scheduled Castes (SCs) INTRODUCTION IFCI, having decided to frame a Scheme for the purpose of providing guarantees to Scheduled Caste Entrepreneurs, hereby make the following Scheme:
1. Title and date of commencement
(i) The Scheme shall be known as the Credit Enhancement Guarantee Scheme for Scheduled Castes (CEGSSC)
(ii) It shall come into force during 2014-15.
(iii) It shall cover eligible credit facility extended by the lending institutions to eligible borrowers effective from the date of approval of scheme by Ministry of Social Justice and Empowerment.
2. Definitions
For the purposes of this Scheme -
(i) "Amount in Default" means the principal and interest amount outstanding in the account(s) of the borrower in respect of term loan or Composite Term Loan (including interest), as on the date of the account becoming NPA, or the date of lodgement of claim application whichever is lower subject to a maximum of amount of guarantee cover.
(ii) "Collateral security" means the security provided in addition to the primary security, in connection with the credit facility extended by a lending institutions/MLI to a borrower.
(iii) "Credit facility" means any financial assistance by way of term loan or Composite Term Loan facilities extended by the lending institutions/MLI to the eligible borrower. For the purpose of calculation of guarantee fee, the "credit facility extended" shall mean the amount of financial assistance committed and disbursed by the lending institutions/MLIs to the borrower.
(iv) "Eligible borrower" means Scheduled Caste Entrepreneurs as covered under Para 6 of the main policy to which credit facility has been provided by the lending institutions/MLIs without any collateral security and/or third party guarantees/and or are not under any restricted category, defined in the eligibility criteria, para 6.1 of the main policy.
(v) 'Guarantee Cover' means maximum cover available per eligible borrower of the amount in default in respect of the credit facility extended by the lending institution/MLI.
(vi) "Lending institution(s)"/” MLI(s) means a commercial bank for the time being included in the second Schedule to the Reserve Bank of India Act, 1934 and Regional Rural Banks as may be specified by IFCI from time to time, or any other institution (s) as may be directed by the Govt. of India from time to time. IFCI may, on review of performance, remove any of the lending institution/MLI from the list of eligible institution.
(vii) "Material date" means the date on which the guarantee fee on the amount covered in respect of eligible borrower becomes payable by the eligible institution/MLI to IFCI.
(viii) "Non-Performing Assets" means an asset classified as a non-performing based on the instructions and guidelines issued by the Reserve Bank of India from time to time.
(ix) "Primary security" in respect of a credit facility shall mean the assets created out of the credit facility so extended and/or existing unencumbered assets which are directly associated with the project or business for which the credit facility has been extended.
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(x) "Base Rate" for a lending institutions/MLI means the rate so declared by that lending institutions/MLI for the relevant time period / duration for which the credit facility has been extended.
(xi) "Scheme" means the Credit Enhancement Guarantee Scheme for SCs.
(xii) "Tenure of guarantee cover" means the maximum period of guarantee cover from Guarantee start date which shall run through the agreed tenure of the term Loan or Composite Term Loan or loan termination date, whichever is earlier, subject to a maximum period of 7 years.
(xiii) "Fund" means the Credit Enhancement Guarantee Fund set up by Government of India with IFCI and parked in NLA with the purpose of guaranteeing credit facility (ies), extended by the lending institution(s)/MLI(s) to the eligible Scheduled Caste borrowers.
(xiv) "Composite loan" means the Combination of term loan, Working Capital Facility and Non fund based facility. Working Capital land non fund based facilities can only be availed along with with the term loan facility and not independently.
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CHAPTER II SCOPE AND EXTENT OF THE SCHEME
3. Guarantees by IFCI
(i) Subject to the other provisions of the Scheme, IFCI undertakes, in relation to credit facilities extended to an eligible borrower from time to time by an eligible institution/MLI which has entered into the necessary agreement for this purpose with IFCI, to provide a guarantee on account of the said credit facilities.
(ii) IFCI reserves the discretion to accept or reject any proposal referred by the lending institution/MLI which otherwise satisfies the norms of the Scheme.
4. Credit facilities eligible for cover under the Scheme:
The Scheme shall cover credit facilities extended by Member Lending Institution(s)/MLI(s) to a single eligible borrower as defined under para 6.1 of the operational guidelines by way of term loan or Composite Term Loan facilities on or after entering into an agreement with IFCI, without any collateral security and\or third party guarantees and or are not under any restricted category, defined in the eligibility criteria, para 6.1 of the operational guidelines or such amount as may be decided by IFCI from time to time. Provided further that, as on the material date-
(i) The dues to the lending institutions/MLI have not become NPA and/or bad or doubtful of recovery; and / or
(ii) The business or activity of the borrower for which the credit facility was granted has not ceased; and / or
(iii) The credit facility has not wholly or partly been utilised for adjustment of any debts deemed bad or doubtful of recovery, without obtaining a prior consent in this regard from IFCI. Credit facilities extended by more than one Bank and/or Financial Institution jointly and/or separately to eligible borrower and upto per borrower maximum ceiling, as defined in the operational guidelines (para 6.2).
5. Credit facilities not eligible under the Scheme
The following credit facilities shall not be eligible for being guaranteed under the Scheme: -
(i) Any credit facility in respect of which risks are additionally covered under a scheme operated / administered by Deposit Insurance and Credit Guarantee Corporation or the Reserve Bank of India or SIDBI, to the extent they are so covered.
(ii) Any credit facility in respect of which risks are additionally covered by Government or by any general insurer or any other person or association of persons carrying on the business of insurance, guarantee or indemnity, to the extent they are so covered.
(iii) Any credit facility, which does not conform to, or is in any way inconsistent with, the provisions of any law, or with any directives or instructions issued by the Central Government or the Reserve Bank of India, which may, for the time being, be in force.
(iv) Any credit facility granted to any borrower, who has availed himself of any other credit facility covered under this scheme or under the schemes mentioned in clause (i), (ii) and (iii) above, and where the lending institution/MLI has invoked the guarantee under the schemes mentioned
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in clause (i), (ii) and (iii) above, but has not repaid any portion of the amount due under the schemes mentioned in clause (i), (ii) and (iii) above, as the case may be, by reason of any default on the part of the borrower in respect of that credit facility.
(v) Any credit facility which has been sanctioned by the lending institution/MLI against collateral security and / or third party guarantee.
(vi) Any credit facility which has been sanctioned by the lending institution/MLI with interest rate more than 3% over the Base rate of the lending institution/MLI.
(vii) Credit facilities which are not fully disbursed by the MLI. In case the loan is not fully disbursed, the MLI should submit sufficient and convincing reasons to IFCI for not disbursing the full sanctioned limit in order to be eligible cover. IFCI's decision to entertain the claim shall be final and binding on the MLI.
6. Agreement to be executed by the lending institution/MLI
A lending institution/MLI shall not be entitled to a guarantee in respect of any eligible credit facility granted by it unless it has entered into an agreement with IFCI in such form as may be required by IFCI for covering by way of guarantee, under the Scheme all the eligible credit facilities granted by the lending institution/MLI, for which provision has been made in the Scheme.
7. Responsibilities of lending institution/MLI under the scheme:
(i) The lending institution/MLI shall evaluate credit applications by using prudent banking judgment and shall use their business discretion / due diligence in selecting commercially viable proposals and conduct the account(s) of the borrowers with normal banking prudence.
(ii) The lending institution/MLI shall closely monitor the borrower account.
(iii) The lending institution/MLI shall safeguard the primary securities taken from the borrower in respect of the credit facility in good and enforceable condition.
(iv) The lending institution/MLI shall ensure that the guarantee claim in respect of the credit facility and borrower is lodged with IFCI in the form and in the manner and within such time as may be specified by IFCI in this behalf and that there shall not be any delay on its part to notify the default in the borrowers account which shall result in IFCI facing higher guarantee claims.
(v) The payment of guarantee claim by IFCI to the lending institution/MLI does not in any way take away the responsibility of the lending institution/MLI to recover the entire outstanding amount of the credit from the borrower. The lending institution/MLI shall exercise all the necessary precautions and maintain its recourse to the borrower for entire amount of credit facility owed by it and initiate such necessary actions for recovery of the outstanding amount, including such action as may be advised by IFCI.
(vi) The lending institution/MLI shall comply with such directions as may be issued by IFCI, from time to time, for facilitating recoveries in the guaranteed account, or safeguarding its interest as a guarantor, as IFCI may deem fit and the lending institution/MLI shall be bound to comply with such directions.
(vii) The lending institution/MLI shall, in respect of any guaranteed account, exercise the same diligence in recovering the dues, and safeguarding the interest of IFCI in all the ways open to it as it might have exercised in the normal course if no guarantee had been furnished by IFCI. The lending institution/MLI shall, in particular, refrain from any act of omission or commission, either before or subsequent to invocation of guarantee, which may adversely affect the interest of IFCI as the guarantor. In particular, the lending institution/MLI should intimate IFCI while entering into any compromise or arrangement, which may have effect of discharge or waiver of personal guarantee(s)
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or security. The lending institution/MLI shall also ensure either through a stipulation in an agreement with the borrower or otherwise, that it shall not create any charge on the security held in the account covered by the guarantee for the benefit of any account not covered by the guarantee, with itself or in favour of any other creditor(s) without intimating IFCI. Further the lending institution/MLI shall secure for IFCI or its appointed agency, through a stipulation in an agreement with the borrower or otherwise, the right to list the defaulted borrowers' names and particulars on the Website of IFCI.
(viii) Incubation facility would be facilitated by MLI through the existing Schemes of various Departments, for loan amounting to more than Rs. 2.00 Crore.
(ix) The cases where mala fide is proved against any official of MLI in any of the loan processes, viz. the loan sanction, disbursal, maintenance, monitoring, rehabilitation and recovery of the asset covered under the scheme, the guarantee claim shall not be entertained.
CHAPTER III GUARANTEE FEE
8. Guarantee Fee, Annual Maintenance fee and Annual Renewal Fee to IFCI
Fee Payable to IFCI by GoI: Upfront fee @1.50% flat (exclusive of applicable taxes) for initial set-up of each Corpus (the first such corpus announced being Rs.200 crore) and for putting System and processes in place for implanting the Scheme and annual maintenance fees@ 0.50% p.a. (exclusive of applicable taxes) thereafter, towards annual maintenance of the scheme, payable at the end of each year during the currency of the Scheme. This annual payment shall be levied by IFCI on the aggregate Guarantee outstanding as on 31st March every year. The upfront fee of 1.50% shall be debited to NLA as soon as the Scheme becomes operational and the annual maintenance fees will be recovered by IFCI by debiting the NLA on 01st April every year on an annualised basis. Fee Payable to IFCI from MLIs: Guarantee fee @1% per annum (exclusive of applicable taxes) on the loan amount (comprising Term Loan or Composite Term Loan)for the First Year and thereafter annual renewal fees @1% per annum (exclusive of applicable taxes)of the outstanding Guarantee commitment/obligation, towards renewal of the Guarantee, to be paid by MLIs [hereinafter referred to as Member Lending institutions (MLIs)]at the beginning of each Financial Year, i.e. 01st April every year. In the event of non-payment of annual renewal fee by May 31 of that year or any other specified date, the guarantee under the scheme shall not be available to the lending institution/MLI unless IFCI agrees for continuance of guarantee and the lending institutions/MLIpays penal interest on the renewal fee due and unpaid, with effect from the subsequent June 01, at four per cent over IFCI Bench Mark Rate, per annum, or at such rates specified by IFCI from time to time, for the period of delay. The annual renewal fees shall be charged on the sanctioned amount in case of renewal of working capital facility instead of on the utilized limit.
Provided further that in the event of non-payment of annual renewal fee within the stipulated time or such extended time that may be agreed to by IFCI on such terms, liability of IFCI to guarantee such credit facility would lapse in respect of those credit facility against which the renewal fees is due and not paid,
Provided further that, IFCI may consider renewal of guarantee cover for such of the credit facility upon such terms and conditions as IFCI may decide.
In the event of any error or discrepancy or shortfall being found in the computation of the amounts or in the calculation of the guarantee fee / annual renewal fee, such deficiency / shortfall shall be paid by the eligible lending institutions/MLI to IFCI together with interest on such amount at a rate of four per cent over and above the IFCI Bench Mark Rate, or as may be prescribed by IFCI from time to time. Any amount
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found to have been paid in excess would be refunded by IFCI. In the event of any representation made by the lending institutions/MLI in this regard, IFCI shall take a decision based on the available information with it and the clarifications received from the lending institution, and its decision shall be final and binding on the lending institution/MLI.
The amount equivalent to the guarantee fee and / or the renewal fee payable by the eligible lending institutions/MLI may be recovered by it, at its discretion from the eligible borrower.
The guarantee fee and / or annual renewal fee once paid by the lending institutions/MLI to IFCI is non-refundable. Guarantee fee / Annual Renewal Fee, shall not be refunded, except under certain circumstances like -
(i) Excess remittance,
(ii) Remittance made more than once against the same credit application,
(iii) Guarantee fee & / or annual renewal fee not due,
(iv) Guarantee fee paid in advance but application not approved for guarantee cover under the scheme, etc.
Cost to GOI and MLI in case of Women Entrepreneurs: To encourage the women entrepreneurs under the scheme upfront fees for women entrepreneurs will be charged at a lower rate. IFCI shall charge 1.00% instead of 1.50% from GoI and 0.75% p.a. instead of 1.00% p.a. from MLIs for SC women entrepreneurs.
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CHAPTER IV
9. Extent of the guarantee GUARANTEES
IFCI shall provide guarantee as under:
Category
Parameters
Loan amount(Rs. in Crore)
Rs. 0.25 to Rs. 2.00 Rs. 2.00 to Rs. 5.00 # More than Rs. 5.00 #
Registered Companies
Amount of guarantee cover
80% of the sanctioned facility
70% of the sanctioned facility
60% of the sanctioned facility
Guarantee Obligation
80% of the amount in default subject to maximum of amount of guarantee cover
70% of the amount in default subject to maximum of amount of guarantee cover
60% of the amount in default subject to maximum of amount of guarantee cover
Minimum Cover Available
0.20 1.60 3.50
Maximum Cover Available
1.60 3.50 5.00
Registered Partnership firms and Societies
Amount of guarantee cover
60% of the sanctioned facility
%age of Guarantee Cover to the loan amount
60% of the amount in default subject to maximum of amount of guarantee cover
Minimum Cover Available
0.15
Maximum Cover Available
5.00
# Incubation facility would facilitated by MLI through the existing Schemes of various Departments, for loan amount more than Rs. 2.00 Crore.
For further details, please refer main Policy Para-6.2 and tables contained therein. All proposals for sanction of guarantee will have to be rated internally by the MLI and should be of investment grade. Proposals approved by the MLIs post set up of the corpus by GoI with IFCI will be eligible for Guarantee Cover under the scheme. The guarantee cover will commence from the date of payment of guarantee fee and shall run through the agreed tenure of the term credit in respect of term credit / composite credit subject to payment of annual renewal fee within the time frame defined in this Policy / Scheme document.
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CHAPTER V CLAIMS
10. Invocation of guarantee
(i) The lending institutions/MLI may invoke the guarantee in respect of credit facility within a maximum period of one year from date of NPA, if the following conditions are satisfied: -
a) The guarantee in respect of that credit facility was in force at the time of account turning NPA as well as at the time of lodgement of the claim.
b) The amount due and payable to the lending institutions/MLI in respect of the credit facility has not been paid and the dues have been classified by the lending institutions/MLI as Non-Performing Assets. Provided that the lending institutions/MLI shall not make or be entitled to make any claim on IFCI in respect of the said credit facility if the loss in respect of the said credit facility had occurred owing to actions / decisions taken contrary to or in contravention of the guidelines contained in this policy or any policy modifications from time to time and original sanction term of the loan covered under the scheme.
c) The credit facility has been recalled and the recovery proceedings have been initiated under due process of law. Mere issuance of recall notice under SARFAESI Act 2002 cannot be construed as initiation of legal proceedings for purpose of preferment of claim. MLIs are advised to take further action as contained in Section 13 (4) of the above Act wherein a secured creditor can take recourse to any one or more of the recovery measures out of the four measures indicated therein before submitting claims for first instalment of guaranteed amount. In case the MLI is not in a position to take any of the action indicated in Section 13(4) of the aforesaid Act, they may initiate fresh recovery proceeding under any other applicable law and seek the claim for first instalment from IFCI.
d) If the account becomes NPA within the lock-in period the guarantee claim shall not be entertained.
(ii) The claim should be preferred by the lending institutions/ MLI in such manner and within such time as may be specified by IFCI in this behalf.
(iii) IFCI shall pay 75 per cent of the guaranteed amount on preferring of eligible claim by the lending institution, within 30 days, subject to the claim being otherwise found in order and complete in all respects. IFCI shall pay to the lending institutions/MLI interest on the eligible claim amount at the prevailing Bank Rate for the period of delay beyond 30 days. The balance 25 per cent of the guaranteed amount will be paid on conclusion of recovery proceedings by the lending institution. On a claim being paid, IFCI shall be deemed to have been discharged from all its liabilities on account of the guarantee in force in respect of the borrower concerned.
(iv) In the event of default the lending institution/MLI shall exercise its rights, if any, to takeover the assets of the borrowers and the amount realised, if any, from the sale of such assets or otherwise shall be credited in full by the lending institutions to IFCI before it claims the remaining 25 per cent of the guaranteed amount appropriated as follows: The amount recovered by the MLIs, after payment of guaranteed amount by IFCI, shall be shared by the MLIs and IFCI in the following manner:
expenses incurred towards recovery of the loan after the guarantee settled date shall be appropriated by the MLIs first; and then
The remaining recovered amount shall be distributed to IFCI in the ratio of Guarantee Claim paid by IFCI to the loan outstanding, on the guarantee claim settlement date, in the books of MLIs (excluding Penal interest and liquidated damages).
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(v) The lending institution/MLI shall be liable to refund the claim released by IFCI together with penal interest at the rate of 4% above the prevailing Bank Rate, if such a recall is made by IFCI in the event of serious deficiencies having existed in the matter of appraisal / renewal / follow-up / conduct of the credit facility or where lodgement of the claim was more than once or where there existed suppression of any material information on part of the lending institutions for the settlement of claims. The lending institutions/MLI shall pay such penal interest, when demanded by IFCI, from the date of the initial release of the claim by IFCI to the date of refund of the claim.
(vi) The cases where mala fide is proved against any official of MLI in any of the loan processes, viz. the loan sanction, disbursal, maintenance, monitoring, rehabilitation and recovery of the asset covered under the scheme, the guarantee claim shall not be entertained.
(vii) Security documents must not be time barred at the time of lodgement of claim. Claim arising out of invocation of the guarantee shall not be entertained in case security documents have become time barred.
The Guarantee Claim received directly from the branches or offices other than respective operating offices of MLIs will not be entertained. MLIs shall form Nodal Offices through whom claims shall be routed to IFCI.
11. Subrogation of rights and recoveries on account of claims paid
(i) The lending institutions/MLI shall furnish to IFCI, the details of its efforts for recovery, realisations and such other information as may be demanded or required from time to time. The lending institutions/MLI will hold lien on assets created out of the credit facility extended to the borrower, on its own behalf and on behalf of IFCI. IFCI shall not be involved in legal and recovery procedure pursuant to the account becoming NPA and that the responsibility of the recovery of dues including takeover of assets, sale of assets, etc., shall rest with the lending institution/MLI. However if circumstances so warrant IFCI with the permission of the MOSJ, IFCI can appoint it’s advocate/recovery agent to expedite the legal proceedings.
(ii) In the event of a borrower owing several distinct and separate debts to the lending institutions/MLI and making payments towards any one or more of the same, whether the account towards which the payment is made is covered by the guarantee of IFCI or not, such payments shall, for the purpose of this clause, be deemed to have been appropriated by the lending institutions/MLI to the debt covered by the guarantee and in respect of which a claim has been preferred and paid, irrespective of the manner of appropriation indicated by such borrower or the manner in which such payments are actually appropriated.
(iii) Every amount recovered and due to be paid to IFCI shall be paid without delay, and if any amount due to IFCI remains unpaid beyond a period of 30 days from the date on which it was first recovered, interest shall be payable to IFCI by the lending institutions/MLIat the rate which is 4% above Bank Rate for the period for which payment remains outstanding from the date of recovery.
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CHAPTER VI MISCELLANEOUS
12. Appropriation of amount received from the lending institutions
The amount received from the lending institutions shall be appropriated in the order in which the renewal fee, penal interest and other charges have fallen due. If the renewal fee and the penal interest have fallen due on the same date, then the appropriation shall be made first towards renewal fee and then towards the penal interest and finally towards any other charges payable in respect of the eligible credit facility.
13. Appropriation of amount realised by the lending institutions/MLI in respect of a credit facility after the guarantee has been invoked. The amount recovered by the MLIs, after payment of initial guaranteed amount(75% of the amount in default) by IFCI, shall be shared by the MLIs and IFCI in the following manner: Expenses incurred towards recovery of the loan after the guarantee settled date shall be appropriated by the MLIs first; and then The remaining recovered amount shall be distributed to IFCI in the ratio of Guarantee Claim paid by IFCI to the loan outstanding, on the guarantee claim settlement date, in the books of MLIs (excluding Penal interest and liquidated damages).
14. IFCI's liability to be terminated in certain cases
(i) If the liabilities of a borrower to the lending institutions/MLI on account of any eligible credit facility guaranteed under this Scheme are transferred or assigned to any other borrower and if the conditions as to the eligibility of the borrower and the amount of the facility and any other terms and conditions, if any, subject to which the credit facility can be guaranteed under the Scheme are not satisfied after the said transfer or assignment, the guarantee in respect of the credit facility shall be deemed to be terminated as from the date of the said transfer or assignment.
(ii) If a borrower becomes ineligible for being granted any credit facilities under the Scheme, by reason of cessation of his activity or his activity or his undertaking ceasing to come within the definition of an eligible borrower as per the criterion described in point no 6.1, the liability of IFCI in respect of any credit facilities granted to him by a lending institutions/MLI under the Scheme shall be limited to the liability of the borrower to the lending institutions/MLI as on the date on which the borrower becomes so ineligible, subject, however, to the limits on the liability of IFCI fixed under this Scheme. However, notwithstanding the death or retirement of a partner where the borrower is a partnership firm or the death of one of the joint borrowers, if the lending institutions/MLIis entitled to continue the credit facilities to the surviving partner or partners or the surviving borrower or borrowers and qualify as the eligible borrower as per definition of an eligible borrower as per the criterion described in point no 6.1, as the case may be and if the credit facilities have not already become non performing asset, the guarantee in respect of such credit facilities shall not to be deemed to be terminated as provided in this paragraph.
15. Returns and Inspections
(i) The lending institutions/MLI shall submit such statements and furnish such information as IFCI may require in connection with any credit facility under this Scheme.
(ii) The lending institutions/MLI shall also furnish to IFCI all such documents, receipts, certificates and other writings as the latter may require and shall be deemed to have affirmed that the contents of such documents, receipts, certificates and other writings are true, provided that no claim shall be rejected and no liability shall attach to the lending institutions/MLI or any officer thereof for anything done in good faith.
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(iii) IFCI shall, insofar as it may be necessary for the purposes of the Scheme, have the right to inspect or call for copies of the books of account and other records (including any book of instructions or manual or circulars covering general instructions regarding conduct of advances) of the lending institution, and of any borrower from the lending institution. Such inspection may be carried out either through the officers of IFCI or any other person appointed by IFCI for the purpose of inspection. Every officer or other employee of the lending institutions/MLI or the borrower, who is in a position to do so, shall make available to the officers of IFCI or the person appointed for the inspection as the case may be, the books of account and other records and information which are in his possession.
16. Conditions imposed under the Scheme to be binding on the lending institution/MLI
(i) Any guarantee given by IFCI shall be governed by the provisions of the Scheme as if the same had been written in the documents evidencing such guarantee.
(ii) The lending institutions/MLI shall as far as possible ensure that the conditions of any contract relating to an account guaranteed under the Scheme are not in conflict with the provisions of the Scheme but notwithstanding any provision in any other document or contract, the lending institutions/MLI shall in relation to IFCI be bound by the conditions imposed under the Scheme.
17. Modifications and exemptions
(i) IFCI reserves to itself the right to modify, cancel or replace the scheme so, however, that the rights or obligations arising out of, or accruing under a guarantee issued under the Scheme up to the date on which such modification, cancellation or replacement comes into effect, shall not be affected.
(ii) Notwithstanding anything herein contained, IFCI shall have a right to alter the terms and conditions of the Scheme in regard to an account in respect of which guarantee has not been invoked as on the date of such alteration.
(iii) In the event of the Scheme being cancelled, no claim shall lie against IFCI in respect of facilities covered by the Scheme, unless the provisions contained in Clause (i) and (ii) of Section 10, Annexure-I of the Scheme are complied with by the lending institutions/MLIprior to the date on which the cancellation comes into force.
18. Interpretation If any question arises in regard to the interpretation of any of the provisions of the Scheme or of any directions or instructions or clarifications given in connection therewith, the decision of IFCI shall be final.
19. Supplementary and general provisions In respect of any matter not specifically provided for in this Scheme, IFCI may make such supplementary or additional provisions or issue such instructions or clarifications as may be necessary for the purpose of the Scheme.
Annexure – II
S. No. STEPS FOR SETTING UP THE SCHEME / FUND TIME
Setting up of Funds 3 – 4 Months
1 Parking of the funds in no lien account with IFCI
2 Formal Launch of the Scheme
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3 Registration and Issuance of Token on Receipt of Application from MLIs
4 Issuance of Credit Enhancement Guarantee to MLIs.
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Annexure – III INDICATIVE APPRAISAL FORMAT TO BE USED BY BANKS & FIs Preliminary Appraisal Name of the company : Location : (Regd. office/Admin. office) : Deal received through : Background : Proposed Project & location : Area of fund Utilization : Promoters : Present financial structure :
Rs. in Crore
Particulars 2010-11 2011-12 2012-13 2013-14
Sales
Profit after Tax
Equity Capital
Loan Funds
Projected profitability : Rs. in Crore
Particulars 2014-15 2015-16 2016-17 2017-18 2018-19
Sales
Profit after Tax
Equity Capital
PAT margin%
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Annexure – IV Indicative Due Diligence Modules to be adopted by Banks & FIs Note: The information which are not available or not applicable may be marked NA against them.
I. Statutory documents of company
a) Organization chart
b) Company contracts (ownership/rental/debt/consultancy/warranty/supplier/client/representation)
c) Shareholding pattern
d) Information on subsidiaries/branch offices
e) JVs, collaborations, tie-ups
f) MOA, AOA
g) Certificate of registration
h) certificate of commencement of business
i) latest telephone bill of company
II. Market & Competition
a) Product description
b) Technology
c) Market/Industry analysis
d) Competition analysis
e) Clients
f) Marketing strategy, distribution network, organisation of sales efforts, sales statistics
III. Business model & Strategy
a) Target-performance comparison & evaluation
b) Company profile/ history/ business model & business divisions
c) Sourcing/ purchasing (raw material) , supplier information
d) Product process, R&D activities, subcontractors
e) Export rate, quoted currency, currency risk
IV. Management & Organization
a) Management /board profile & remuneration/ contracts
b) Directors board profile/ Promoters’ Background & Remuneration/ Dependencies/ contracts, PAN No. of promoters, identification proof, IT returns of promoters for past 3 years.
c) Mindset/ team dynamics
d) Corporate governance, MIS
e) Controlling, internal reporting
f) Project Management, Product management, employee Involvement (TQM/TPM/CIP)
g) Risk management & Mitigation plans/ Quality Standards
h) Equity, corporate actions, dormant partners
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V. Annual reports & Financial Data
a) Accounting software, flowcharts, processes for liquidity planning, depreciation method & process tools
b) Annual Reports of last 3 yrs including group companies
c) Assets schedule, depreciation intangible assets
d) IP rights, licenses, NDA, disputes
e) Property rights, major assets
f) List of debtors, volume of debt, credit ratings
g) Cash pooling agreements
h) List of accruals, pension liabilities
i) P&L- statement (re-products, clients, business units, regions)
j) Activity Based Costing/ Management (ABC/M)
k) Contingent Liabilities
l) Revaluation of Land, If any
m) Dividends paid
n) Basis of valuation
o) Internal audit reports
VI. Business Plan review
a) Projected Financial plan (P&L, balance sheet, cash flow)
b) Sales plan (products, markets)
c) Product plan
d) HR plan
e) Investment plan
f) Liquidity plan
g) Other, underlying assumptions
h) Time frame for funds mobilization and utilization.
VII. Workforce & Employee Benefits
a) List of employees & remuneration
b) Detailed list of employees with highest level of earnings
c) List of employees with access to company accounts
d) HR contracts
e) Employee benefits programs & costs
f) Downsizing measures of previous yrs
VIII. Others
a) Suppliers, Partners, MOU if any, exclusive rights etc.
b) Insurances
c) Product liability
d) Environment issues/ Pollution level
e) Communication with authorities
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f) Important Business Developments
g) Legal disputes/ Allegation/ Charges against company/promoters if any
h) Land lease papers
i) Undertakings on the ongoing legal suits , if any or not
j) Contact references of two people/clients using same technology
k) Any other information, if any
IX. Accounts Inspection
1. System of Accounting (Manually, Tally, SAP etc.).
2. CA Certificate for sources and utilization of funds.
3. Check source/ receipt of funds with bank statement and books of accounts.
4. Receipt of Share application money with bank statement and ledger/ CA certificate.
5. Share capital accounts (Ledger) to check with Minute book/ROC return and check share register.
6. Sanction and disbursement of loan: from letter of intent of institution/bank and disbursement with bank statement/CA certificate.
7. Bank Reconciliation statement.
8. Check cash payment systems.
9. Loan from promoters: secured or not secured. 10. Any other major receipt in the books of accounts.
11. Expenses on land : source, if paid in cash or in lieu of share capital, if share capital whether share allotted or otherwise.
12. Expenses on land development, expenses on building, boundary wall, road, etc.
13. 13.Paid in advance or in full for purchase of plant & Machinery.
14. Expenses from 9 to 11 to verify from bills/invoices/purchase orders and payment to verify from books of accounts/bank statement including for purchases of fixed/moveable assets.
15. Fixed assets Register to verify/check entries for fixed assets.
16. Check preoperative expenses from ledgers, bank statements, vouchers, supports, 17.Insurance cover for all fixed/moveable assets.
18. Check deduction and payment of all statutory dues, Returns (Income Tax for 3 years, PF, ROC, VAT, Service Tax etc.) (Take a certificate from Company).
19. Internal audit report if available.
20. Balance Sheets of 2/3 previous years, if available.
21. Appointments of Board of Director (for payment of salary/perks to MD, Whole time Directors).
22. Contingent liabilities, Guarantee given by the company. 23.Suits filed by the company and against the company and Director. * CA certificate for Sources & utilization of funds will be required ** Cross checking by bank statements and with ledger *****
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Annexure – V Quarterly Report of Disbursement and Outstanding Position (Rs. In lakh)
Sl. No.
Name of the Borrower
Sanction Limit
Amount Disbursed
Principal Outstanding
Interest Overdue
Outstanding of other charges levied, if any
Remarks
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Annexure-VI Credit Enhancement Guarantee Scheme for the Scheduled Castes (SCs) Application for Invocation of Guarantee Cover and Preferment of Claim under CEGSSC In terms of Clause 10, Chapter-V, Annexure-I of Credit Enhancement Guarantee Scheme for Scheduled Castes (CEGSSC), we prefer the claim as under: 1. Online Claim Application Ref.No
2. Details of Operating office & Lending Branch:
Date
a) Member ID
b) (i) Lending Branch Name (iii) District
(ii) Village / Town
(iv) State
(v) Tel.No. (STD code) No.
(vi) E-mail
3. Borrower’s / Unit’s Details:
a) Name
b) Complete Address
c) District
d) State
e) Tel.No. (STD code) No.
4. Status of Account (s):
a) Date on which a/c was classified as NPA
b) Date of reporting of NPA to IFCI C) Reasons for a/c turning NPA
d) Date of issue of Recall Notice
5. Details of Legal Proceedings:
a) Forum through which legal proceedings were initiated against borrower ( Please tick one) Civil Court/DRT/LokAdalat/Revenue recovery Authority/Securitization Act, 2002(SRFAESIA)/ Others (please specify)
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b) Suit / Case Registration No.
c) Date d) Name of the Forum and location: e) Amount Claimed
f) Current Status / Remarks
g) Whether recovery proceedings have concluded? Yes / No
6. Term Loan (TL) / Composite Loan Details: (All amounts to be in Rs.)
S. No CGPAN Date of last disbursement
Repayments Outstanding as on the date of NPA #
Outstanding stated in the civil suit / case filed #
Outstanding as on the date of lodgment of claim #
Principal Interest & Other Charges
#- Mention only Principal and interest outstanding
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7. Security & Personal Guarantee Details (All amounts to be in Rs.)
Particulars Security Net worth of Guarantor(s) Reasons for reduction in the value of Security, if any Nature Value
As on date of Sanction of Credit
As on date of NPA
As on date of lodgment of Claim
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8. Recoveries made from Borrower / Unit after a/c classified as NPA (All amounts to be in Rs.)
S. No CGPAN Term Loan / Composite Loan Mode of @ Recovery Principal Interest & Other
Charges
@- Please indicate mode such as sale of security, subsidy received after date of NPA, One Time Settlement (OTS) etc. If recovery is done through OTS, indicate the date of seeking approval of IFCI for OTS
9. Total amount for which guarantee claim is being preferred: (All amounts to be in Rs.)
S. No. CGPAN Loan / Limit covered under CGS *Amount Claimed
*Amount eligible for claim is 75% of: Term Loan / Composite loan: Lower of
a) Principal amount outstanding in the account as on the date a/c was classified as NPA after netting off any repayment / recovery made under the a/c after date of NPA
or
b) The TL / Composite Loan covered under the CGS
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Declaration and undertaking by MLI (Bank / Institution) (To be signed by the officer not below the rank of Assistant General Manager of Bank or equivalent rank) Declaration- We declare that the information given above is true and correct in every respect. We further declare that there has been no fault or negligence on the part of the MLI or any of its officers in conducting the account. We also declare that the officer preferring the claim on behalf of MLI is having the authority to do so. We hereby declare that no fault or negligence has been pointed out by internal / external auditors, inspectors of CEGSSE or its agency in respect of the account(s) for which claim is preferred. Undertaking- We hereby undertake:
a) To pursue all recovery steps including legal proceedings
b) To report to IFCI the position of outstanding dues from the borrower on half-yearly basis as on 31st march and 30th September of each year till final settlement of guarantee claim by IFCI.
c) To refund to IFCI the claim amount settled along with interest thereof at 4% over and above the prevailing bank rate, if in the view of IFCI we fail or neglect to take any action for recovery of the guaranteed debt from the borrower or any person from whom the amount is to be recovered.
d) On payment of claim by IFCI, to remit to IFCI all such recoveries, after adjusting towards the Legal expenses incurred for recovery of the amount, which we or our agents acting on our behalf, may make from the person or persons responsible for the administration of debt, or otherwise, in respect of the debt due from him / them to us.
Signature Name of the official Designation
MLI Name & Seal Date Place
1.) IFCI reserves the right to ask for any additional information, if required. 2.) IFCI reserves the right to initiate any appropriate action / appoint any person / institution etc. To verify the facts as mentioned above and if found contrary to the declaration, reserves the right to treat the claim under CEGSSC invalid.
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Please ensure following prior to lodging Claim:
1. Ensure that the guarantee is in force as on the date of claim and the MLI/borrower has paid the Guarantee Fee (GF) and Renewal Fees (ARF) regularly. MLI has to pay annual Renewal Fee till the issue of 1st instalment of the claim to keep guarantee in force.
2. Ensure that the Lock in period of 12 months from the date of last disbursement.
3. The borrower account is classified as NPA as per norms.
4. Date of issue of Recall Notice is furnished.
5. Ensure that legal Proceedings has been initiated and furnished the relevant details such as date of initiation of legal action and legal authority such as DRT / Revenue Recovery Authority / SARFASI etc. to which the legal application is filed. In case of SARFASI, please follow the guidelines as per our Circular No.43.
6. Ensure that The Declaration & Undertaking duly signed by Asst. General Manager of MLI or an officer of equivalent rank is enclosed with the Claim Application Form.
7. Details of subsidy (amount & date of credit) received after date of NPA, if any, availed by the borrower may also be furnished.