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Customer Service and Complaints Management UnitLocations:
Reporting Branches:
1. Head Office:Tel 02-9568190, 9564830, 9590548, 9590549, 9556616, Fax02-9564829, 7115612, 7124911, 7125653,Email: [email protected] persons:-
a) Mr. A K M Masudur Rahman, GM and Head ofCCSCMU , E-mail: [email protected] ,Cell no: 01711888374
b) Mr. Niaz Musawwir Shah, DGM and Member ofCCSCMU, E-mail:[email protected].
Fax: 9511501, Tel: 9564830, 9568190 Cell No:01713257427.
2. Dhaka Main Branch:Tel-02-9563068, 9553322, 9570713, Fax-88-02-9569417,Email: [email protected] persons:-
a) Mr. Md. Momenul Hoque, GM & In-Charge, Cell No.-01711402533, Email [email protected]
b) Mr. A. M. Shahed Husain, DGM & Operation Manager,Cell no. 01712857352, 02-9563068, 9553322, [email protected]
3. Karwanbazar Branch:Tel-02-8180208, 9146294, Fax-02-9146364,[email protected] Persons:-
a) Mr. Shehab Chowdhury DGM & In-Charge, Cell No.01730057336, email: [email protected]
b) Mr. Mohammad Mostafa Mahmood, Deputy Manager,Cell No. 01552-480678. [email protected]
4. Shantinagar Branch:Tel-02-9337441, 8314057, 9348056, 9347547, Fax-88-02-9332674,[email protected] Persons:-
a) Mr. Md. Abul Kalam Azad, GM & In-Charge, Cellno.01711-435864
b) Mr. Md Abdul Ali, AGM & Operation Manager, CellNo.- 01819-182647, email:[email protected]
All the branches through thefollowing eleven branches.
Dhaka Main, Tanbazar,Bangshal, Moulvibazar,Dilkusha Babubazar,Islampur, Keraniganj,Matuail, '
Karwanbazar, Mirpur, Uttara,Dhanmondi, Banani, Gulshan,Basundhara, Shyamoli, Savar,Dhaka Cantonment.
Shantinagar, Mawna,Narsingdi, GazipurChow rasta, Madhabdi,Mymensingh, Elenga,Ishwarganj, Jamalpur,Mukterpur
Customer Service and Complaints Management Unit Reporting Branches:Locations:
5. Agrabad Branch: Khatungong, Agrabad, JubileeTel: 031-725527,2520080,.814041 Fax: 031-714822, Road, Asadgonj, Comilla,E-mail: [email protected], Sholashahar, Chittagong EPZ,
Dewanhat, Chandpur,Contact persons:- Pahartoli, Coxsbazar,
Dohazari, Patherhat,
a) Mr. Faisal Shah Oureshi, DGM & Branch In-Charge,Jorarganj, Feni
Tel:031-2520080,725527,814041b) Mr. Nizam Uddin, Executive Manager and Operation
Manager, , email- [email protected]
6. Khulna Branch: Khulna, KDA Avenue,Tel: 041-720361, 721672, Fax: 041-812255, Jessore, Kushtia, Fakirhat,E-mail: [email protected] Chitalmari, Jhikargacha,
Satkhira, Tungipara, Faridpur,Contact persons:- Kotalipara, Jeneidah .
a) Mr. Debasish Karmaker, DGM & Branch-In-Charge,cell no.01713257456, email-
,
[email protected]) Mr. Md. Shamim Khan, AGM, cell no: 01818-525859,
email: [email protected]
7. Zindabazar Branch: Zindabazar, Chowmuhana,Tel:0821-718462, 712548 Fax: 0821-712548 Sonarpara, Mirpur BazarE-mail: [email protected] (Hobigong).
Contact persons:-a) Mr. Abdul Basith Mohammad Shoaib
Executive Manager & Branch In-ChargeTel: 0821-718462, 712548
b) Mr. Nurul Hassan Chowdhury,Deputy Manager &Operation Manager,Tel: 0821-718462, 712548
8. Rajshahi Branch: Rajshahi, Chapainawabganj,Tel: 0721-776278, 770978 Fax: 0721-770976, Natore.Email: [email protected],Contact Persons:-
a) Mr. Md. Rakibul Hassan, AGM & Branch-In-Charge,Tel: 0721-776278, 770976
b) Mr. Md. Shamsuzzaman, Executive Manager &
Operation Manager, Cell no: 01961258063, [email protected]
.- ,,.",
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Customer Service and Complaints Management UnitLocations:
Reporting Branches:
9. Barisal Branch:-Tel: 0431-65022,61022 Fax: 0431-61022,Email: [email protected].
Contact Persons:-a) Mr. Dinu Pramanik, Executive Manager & Branch In-
Charge, cell: 01711-430595, Email:[email protected]
b) Khadiza Begum, Assistant Manager & OperationManager, Cell no: 01552-422070, email:bezumkrcobasicbanklimitcd.com
10. Rangpur Branch:Tel: 0521-67811-12, Fax:- 0521-67813,Email: [email protected]
Contact Persons:a) Mr. A.T.G.M. Golam Faruque, Executive Manager &
Branch In-Charge, cell no: 01713257426, email:[email protected]
b) Mr. Md. Shafiqul Islam, Executive Manager &Operation Manager, Cell no.- 01713-365059, email:[email protected]
11. Bogra Branch:Tel: 051-78793,65672 Fax: 051-6572/111,Email: [email protected]
Contact persons:-a) Mr. Md. Ashraful Alam Sardar, Executive Manager and
Branch In-Charge, Tel: 051-78793, 65672b) Mr. Md. Al-Amin, Deputy Manager & operation
Manager, Tel: 051-78793, 65672, Cell no.01712502360 Email:[email protected]
/
Barisal, Mathbaria, Mohipur
Bogra, Sirajganj, Belkuchi.
Saidpur, Rangpur,Chirirbander
Customer Service and Complaints Management Unit (DHAKA Division)
Name of the Branch level.
Name of the Branch Customer Service & Complaints DesignationTelephone
Mobile No. Email Address
Management Desk OfficialsNumber
MAINMohammad Musa Khan
02-956310301712-548516 [email protected]
Sheikh Mohammad Ferdous AM 01558-315636 [email protected]
BANGSHAL Mohammad Anisur Rahman AGM02-9563686
Shaiful Islam AM 01814-251585
MOULVIBAZAR Md. Mokhlesur Rahman DM 57315356, 01713-365074 [email protected]
Md. Taufiqul Islam AO 57316991 01717-219773
SHANTINAGARMd. Emdad Hossain Officer
02-8301495/97 [email protected]
Md.Nazmul Islam AGM 01713-041324 [email protected] Ariful Islam Khan 02-7647161
Executive Manager 01817-126712 [email protected]
DILKUSHA Kazi Md. Ismail AM 02-9563793 01911-368141 [email protected]
NARSINGDIMd. Abdus Satter Khan DGM
02-945163101711-454661 narsinzdirdibasicbanklimited.corn
N.A Tafiqul Alam DM 01817-581781 [email protected] Jahan AM 01675-457921 [email protected]
Muhammad Ahsan Ullah AM 01713-205848 [email protected]
GULSHAN Kawser Pervin Officer 02-9883501/2 01731-616536 [email protected]
Ayoti Naher Officer 01743-127541 [email protected]
Taslima Khanum 10 01788-510803 [email protected]
Md. Kamal Uddin Khan Executive Manager 01712-110018 [email protected]
Muhammad Iqbal Hasan DM 01716-448289 [email protected]
FARIDPUR Nourin Binte Saeed Officer 0631-672229 01710-989717 [email protected]
Md. Ekramul Ehsan Laskar Officer 01719-765321 [email protected]
Md. Rahamat Sikder Officer 01712-352614 [email protected]
Md. Taufique Islam DM 01973-365073 [email protected]
BABUBAZAR Munshi Mohd. Shamim Ahmed DM02-57393875, 01716-117489
cib [email protected] --. •• ~I'" jte~
Mohammad Rakibul Hakim AM 01818-761871 bab"b",,,@bas>cbankhnuted.oom ~~~1(~~~c-, ~~ ~ ~i: '..~-,\\\cll I-
~ >I'" ~:% ~~ 1
~
UTfARA Kowshik Sen Officer 02-896103201712-992533
Abdus Sabur DGM 01713-257441 [email protected]
Md. Abu SahidJ
AGM 01911-365850 [email protected] 02-9611560
Md. Jewel Sarker Executive Manager 01616-606707 [email protected]
Mr. Muhammad Selim Hossain AM 01818-458469 [email protected]
Customer Service and Complaints Management Unit (DHAKA Division)
Name of the Branch Member DesignationTelephone
Mobile No. Email AddressNumber
Tania Tamassum AGM 01924-554425 [email protected]
KARWANBAZAR Mr. Abul Kalam Md. Shamsuddin AGM 02-9146364 01554-315009 [email protected]
Ms. Naorose Jahan Officer 01712-205565 [email protected]
GAZIPURNushrat Ansar Khan DM 02-9263197 01713-014839 [email protected]
CHOWRASTA
TUNGIPARA S.M Khorshed Alam AO (cash) 02-6656465 01934-417751 [email protected]
SAVAR Anan Talukder Officer 02-7745582 01723-749876 cib [email protected]
Mahamudur Rahman AM 01776-695460 cib [email protected]
MADHABDIAbbas Ali Sikder AO 02-9446984, 01920-760976 [email protected]
Md. Moshiur Rahman AO 02-9446985 01916-269776 [email protected]
Md. Tariqul Ahsan Officer 01747-038707 cib [email protected]
ISLAMPURShah Md. Nazmus Sakib Executive Manager 02-57394422 01924-286620 [email protected]
Md. Mizanur RahmanExecutive Manager &
01714-332606 [email protected]
MAWNAIncharge
Shamim AhmedAM & operation
01727 [email protected]
Manager
BANANISadia Afrin AM
02-8833402/301718-098030 [email protected] ,;;:;:;: ~
Ansari Neher Sabju AM 01710-923601 [email protected] ~~1JI1/li~
BASHUNDHARA Shayela Sharif AM 02-8419657 01913-110194 [email protected] (I ~~ ~~ ~ 0'
~&
*4./J) -
~
KOTALIPARASheikh Rasel Ahmed Officer
02-665134401732-061690 [email protected]
Md. Anower VI Haq . AGM 01975-026286 [email protected]
Nasir Ul Alam DM 02-9142412, 01722-890290 [email protected] Md. Abdul Majid DM 9142413 01712-655090 [email protected]
Abida Sultana AM 01819-040111
MATUAILRabeya Sultana AM
02-755979201511-890654 [email protected]
Mahfuja Begum 01723-554805 [email protected]
KERANIGANJMd. Saydur Rahman Officer
02-7764283/401711-071456 [email protected]
Md. Hasibul Hoq Assistant Officer 01740-555964 [email protected]
MIRPUR Marufa Mahabub 02-9006249/50 01917-847862 [email protected]
ELENGAMd. Mosharrof Hossain DM 01730-057338 [email protected]
Md. Atikul Islam AM 01717-144998 [email protected]
Customer Service and Complaints Management Unit (DHAKA Division) -,Name of the Branch Member Designation
TelephoneMobile No. Email Address
NumberAbu Musa Md. Golam AGM 01819-169577 [email protected]
DHAKACANT. Mohammad Shahariar AM 02-8871857 01913-521009 [email protected]
Sarmin Sarwar AM 01745-894370 dhakacan tonmen [email protected]
MUKTARPUR Asifur Rahman Officer 02-7611200 01883-221361 cib [email protected]
Customer Service and Complaints Management Unit (CHATTOGRAM Division)
Name of the Branch Member DesignationTelephone
Mobile No. Email AddressNumber
KHATUNGONGSharif Ahamed AGM 031- 01715-047315 [email protected]
Kazi Nurul Huda Executive Manager 614200/616280 01554-314354 [email protected]
AGRABADMohammad Morshedul Alam Executive Manager 031-2520080 01991-571985 [email protected]
Joydeb Kumar Bhowmick Executive Manager 01817-205188 [email protected] ---;:::;;.~Il..ci:>"~ v: ~s/,:: tg>,
JUBILEE ROAD Sk.Sajidul Hoque Qfficer 638305-105/102 01716-189837 [email protected]'f'f, "'~./' \~~ 0010' :;:~\\~4> ~l!0 -~
;:?'t!',J{' an\t~~,-----:..:.:.:--:'
Md. Rezwan Uddin Pantha 10 01712-834553 bachiubileeroadlalbasicbanklimited.com
ASADGONJKazi Shafiul Alam DM
Harun Al Rashid A AO
01712-251213 asadzonidsbasicbanklimited.com031-614942
01712-639331 asadzonidsbasicbanklimited.com
COMILLA
SHOLOSHAHAR
Mashiur RahmanAGM & Branch In-
charge
Mohammad 1alaluddin Rumi AM
Romana Akter Halima
Dominic Philip Sampson
Officer
DGM
Md. Abdus Samad Majumder AGM
A.T.M . Afzal KhanExecutive Manager
081-7144401713-444226
01833-777317
01717-518467
01711-888371
moiur1255lalgmail.com
comillalalbasicbanklimited.com
samosondlalbasicbanklimited.com
031-651066 01819-065812
01711-186491
mai umderalalbasicbanklimited.com
khanashlalbasicbanklimited.com
CHITfAGONG EPZ
DEWANHAT
Mohammad Zahidur Rahman Branch In charge
Mohammad Abdur Rahim
Mohammad Saiful Anwar
Shakhwat Hossain
Operation Manager031-740094
01701-210664 rahmanzlalbasicbanklimited.com
01816-246245
01911-720947
rahimablalbasicbanklimited.com
01718-991451 lcib dewanhatlalbasicbanklimited.com
CHANDPURMd. Anwarul Kabir
,Executive Manager P31-2512480/1/:2L, --:-:-:~;::-:;-;:-:;--~,t;;::~;;rt(@b~~1ikilMii~~mi=~Executive Manager
Sharmin lahan Bubly AM0841-67201/2 01716-159795 chandpur@basicba~klimite.d.~6m
01795-952044 bachchandourlalbaslcbanklnruted.com
PAHARTOLI
COXSBAZAR
Majir Uddin Ahmed Chowdhury AGM
A.N.M Shafiqul Hasan
Sujan Kanti Paul
Mostafizur Rahaman
Kazi Omar Faruk
Mohammed Mosroor Hossen DM
Md. Selim
02-43150560
02-43150001
02-43150559
01713-444213 Ichowdhurvmlalbasicbanklimited.com
01711-372436 loahartolilalbasicbanklimited.com
0341-63580
01554-330994 Ibachoahartolilalbasicbanklimited.com
01717 -295777 Irahamanmlalbasicbanklimited.com
01726-509686 Ifarukklalbasicbanklimited.com
01713-444210
01815-131445
cib coxsbazarlalbasicbanklimited.com
DOHAZARI
PATHERHAT
JORARGANJ
Muhammad Fakhrul Islam DM 01670-464761 bachdohazarilalbasicbanklimited.com
Mohd. Kamruzzaman
Feroz Hossain
Md. Adnan Talukder
Md. Mahbubur Rahman
10
AO I 031-2573404
Executive Manager
01718-114360
01923-374776
01819-628273
01730-057311
bach atherhat basicbanklimited.co
jorargan [email protected]
Md. Akteruzzaman Executive Manager 01912-184543 [email protected] 0331-63074
Md. Mazharul Islam . Officer 01911-233462 [email protected]
Customer Service and Complaints Management Unit (KHULNA Division)
Name of the Branch Member DesignationTelephone
Mobile No. Email AddressNumber
KHULNADebasish Karmaker DGM 041-810521, 01713-257456 [email protected]
Md. Shamim Khan AGM 041-720361 01818-525859 [email protected]
Md. Nashir Uddin DGM 01730-057391 [email protected]
Md. Neyamot Hossain Executive Manager041-2832709
01711-040992 [email protected]
KDAAvenue Md. Rezaul Karim AM 01717-667125 [email protected]
Rumya Officer 01717 -386182 [email protected]
Sk. Shohidul Islam AO 01713-912942 [email protected]
JESSORE S.M Mahmud Executive Manager 01914-198510 [email protected]
Md. Rezaul Karim DM 01717-128652 [email protected]
Sayeda Kaniz Fatema Officer 0421-68587 01719-029667 [email protected]
Sumaiva Akter AO 01818-247462 [email protected]
KUSHTIA Faruq Md. Iqbal AO(Cash) 0716-3041 01717 -727855 cib kushtiatdibasibanklimited.com
Md. Abul Kalam Azad AO 01711-195075 [email protected]
FAKIRHATMohammad Ali Officer
04653-5633901682-014325 [email protected]
Suma Akter AO 01778-624771 [email protected]
Nasima AkterOfficer & Operation
01713-647197 [email protected]
CHITALMARIManager
04652-56035Md. Masudur Rahaman Shaikh Officer 01926-927694 [email protected]
Fatema Khatun Officer 01911-166744 [email protected]
Md. Shoriful Islam Officer (cash) 01740-878367 [email protected]
JHlKARGACHA Md. Zihadul Islam AO 04225-71635 01721-331577 [email protected]
Noor Ahmed AO 01911-832888 cib [email protected]
SATKHlRA Mrityunjoy Kumar GayenDM (Operation
0471-640120 01712-503708 [email protected])
_.-:..=-- e-.r\. t ....... ",;!>'l-\ Iml eo if.
JHENIDAH Md. Kamal Hossain DM 0451-62885 01956-225732 [email protected] f~'~'t o~,,·~ .....•"0. ~
~~
~\r;;',~ ..~
Customer Service and Complaints Management Unit (SYLHET Division)
,
Name of the Branch Member DesignationTelephone
Email AddressNumber Mobile No.
ZINDABAZAR Nurul Hassan Chowdhury DM 0821-712548 01712-974000 [email protected]
CHOWMUHANAJuned Ahmed Khan Executive manager 0861-53238 01711-431251 [email protected]
Md. Rownokul Islam AM 01739-843802 [email protected] 0821-728802
Nowrin Ismail Officer 01673-006168 [email protected]
MIRPUR BAZAR Md. Mohsin Uddin Sikdar01714-166946/
mohsin [email protected] Manager 01623-191744
Customer Service and Complaints Management Unit (RANGPUR Division)
Name of the Branch Member DesignationTelephone
Mobile No. Email AddressNumber
Md. Abdul Kuddus Sarker Executive Manager 01713-365053 [email protected]
SAIDPURMd. Mostaque Mamun DM
05526-7229901712-247100 [email protected]
Md. Masruf Alam Officer 01712-766946 [email protected] -Md. Samsul Hoque Officer 01719-509881 [email protected]
A.T.G.M Golam FaruqueExecutive Manager &
01713-257426 [email protected] charge
RANGPUR 0521-67811/2
Md. Shafiqul IslamExecutive Manager &
01713-365059 [email protected] Manager
Md. Alamgir Kabir AM 01716-763106 [email protected]
CHIRIRBANDAR 05326-56136
Md. Karnrul Hassan AM 01714-536676 [email protected].~ ~
Customer Service and Complaints Management Unit (BARISAL Division) (16.~ •••• o~\< :!ilI#~ .j.,.•. A~
Name of the Branch Member Designation Fax Number Mobile No. Email Address
Dinu PramanikExecutive Manager &
01711-430595 [email protected] Branch In-charge 0431-61022
Khadiza Begum AM 01552-422070 [email protected]
Md. Saiful Islam DM 01713-444236 [email protected]
MATHBARIAPankaj Chandra Das Officer
04625-75896/701711-006455 [email protected]
Abu Bakar Siddik Officer 01717-078327 cib [email protected]
S.M Robiul Islam Officer (cash) 01717-227379 [email protected]
Md. Mahfuzur RahmanDM & Branch In
MOHIPURcharge 01811-481283
Md. Rafiqul IslamOfficer & Operation
[email protected] 01716-406139
Customer Service and Complaints Management Unit (MYMENSINGH Division)
Name of the Branch Member DesignationTelephone
Mobile No. Email AddressNumber
MYMENSINGH Md. Sajjad Hosen AM 01732-202094 [email protected]
Sanjay Bhattacharja Officer 01812-034535 [email protected]
ISHWARGANJMohammod Shafiqul Islam DM
09027-56151/301721-821432 [email protected]
Tito Jourder Officer 01721-146668 ishwargan [email protected]
JAMALPUR Md. A1amgir Hossain Khan AO 09-8164382 01717-902287 [email protected]
Customer Service and Complaints Management Unit (RAJSHAHI Division)
Name of the Branch Member DesignationTelephone
Mobile No. Email AddressNumber
RAJSHAHIMd. Shamsuzzaman Executive Manager
01726-574386 ~",.",!Md. Moshiur Rahman DM 01767-479656 [email protected] ~~
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CHAPAINA WABGAN Md. Rezwanul Haque Officer 0781-51570/80 01722-405002 [email protected]
Md. Abdul Matin AM 01737-346986 [email protected]
,0771-66572
Md. Awrongazeb Officer 01714-258952 [email protected]
Customer Service and Complaints Management Unit (BOGRA Division)
Md. Ashraful AIam SardarExecutive Manager &
[email protected] charge 01713-257445
BOGRA 051-78793
Md. AI AminDM & Operation
01712-502360 [email protected]
SIRAJGANJMd. Abdul Mukit AM
0751-6435501711-972368 [email protected]
Md. Mustafijur Rahman AM 01722-502154 [email protected]
Md. Mahbubur Rahman AGM 01713-257449 [email protected]
BELKUCHI Md. Amzad Hossain DM 02-47318217 01718-461499 [email protected] ,_ ~
Md. Rajibul Islam AM 01722-303473 cib bellruchi@b"icb •• klimited.oom, :';~'~'*l~--