PROFESSIONAL

SERVICES

Remote Support Implementation Packages

Contents

Implementation Plan Overview ................................................................................................. 2

Tier 1 Implementation Package (1 day) ..................................................................................... 4

Tier 1 Recommended Architecture ........................................................................................ 4

Tier 2 Implementation Package (2 days) .................................................................................. 6

Tier 2 Recommended Architecture ........................................................................................ 6

Tier 3 Implementation Package (5 days) .................................................................................. 8

Tier 3 Recommended Architecture ........................................................................................ 8

Cloud ............................................................................................................................................ 11

Tier 4 Implementation Package (SOW) .................................................................................. 12

ABOUT BEYONDTRUST ..................................................................................................... 13

Implementation Plan Overview

BeyondTrust® offers four (4) professional services package options for Remote Support.

Our packages are designed to fit your preferred deployment technology and project

scope. Summarized below are the steps required for each services tier to achieve a

successful deployment outcome. We’ll help you determine which tier will work best for

you.

• Tier 1: Single On-Premise Appliance or CLOUD deployment + LDAP

Integration for Rep Authentication

• Tier 2: Two On-Premise Appliances in Active/Passive failover or CLOUD

deployment + LDAP and/or Two-Factor, SAML, Kerberos, RADIUS or

Smartcard Integration for Rep Authentication

• Tier 3: Up to Six Appliances in a Resilient CLUSTER or CLOUD deployment +

LDAP and/or Two-Factor, SAML, Kerberos, RADIUS or Smartcard

Integration for Rep Authentication

• Tier 4: More than Six Appliances in a Resilient CLUSTER or CLOUD

deployment + LDAP and/or Two-Factor, SAML, Kerberos, RADIUS or

Smartcard Integration for Rep Authentication

Tier 1

(~1 days) Tier 2

(~2 days) Tier 3

(~5 days) Tier 4

(Custom)

Appliance Deployment

Cloud ⚫ ⚫ ⚫ ⚫

On-Premise, 1 appliance ⚫ ⚫ ⚫ ⚫

On-Premise, 2 appliances ⚫ ⚫ ⚫

On-Premise, 3-6 appliances ⚫ ⚫

Failover Configured and Tested ⚫ ⚫ ⚫

Atlas Configured and Tested ⚫ ⚫

Other ⚫

Representative Authentication

Local ⚫ ⚫ ⚫ ⚫

LDAP, Active Directory, or SAML ⚫ ⚫ ⚫ ⚫

Two-Factor, Kerberos, RADIUS, or Smart Card ⚫ ⚫ ⚫

Other ⚫

Tier 1

(1 days) Tier 2

(2 days) Tier 3

(5 days) Tier 4 (SOW)

Technical Use Cases

Integration Client Setup (session/recording archival and automated config backup)

⚫ ⚫ ⚫ ⚫

Vault Credential Injection (5 Endpoints and 5 Credentials)

⚫ ⚫ ⚫

Session Initiation

Representative List ⚫ ⚫ ⚫ ⚫

Session Keys ⚫ ⚫ ⚫ ⚫

Issue Submission Survey with Teams ⚫ ⚫ ⚫

Client Deployment

Representative Consoles Manually Deployed 5 5 5 ⚫

Representative Console Mass Deployment Advised ⚫ ⚫ ⚫ ⚫

Support Buttons Manually Deployed 5 5 5 ⚫

Support Buttons Mass Deployment Advised ⚫ ⚫ ⚫ ⚫

Jump Items Manually Deployed 5 per type 5 per type 5 per type ⚫

Public Portal Branding

Logo Only ⚫ ⚫ ⚫ ⚫

Basic CSS Template ⚫ ⚫ ⚫

API ⚫

Tier 1 Implementation Package (Approximately 1 day)

Single On-Premise Appliance or CLOUD deployment + LDAP Integration for Rep

Authentication. Typical deployment timeframe: One (1) business day.

Tier 1 Recommended Architecture

Virtual or physical appliance

Cloud

Tier 2 Implementation Package (Approximately 2 days)

Two On-Premise Appliances (physical or virtual) in Active/Passive failover or CLOUD

deployment + LDAP and/or Two-Factor, SAML, Kerberos, RADIUS or Smartcard

Integration for Rep Authentication. Typical deployment timeframe: Two (2) business

days.

Tier 2 Recommended Architecture

Virtual or physical appliance

Cloud

Tier 3 Implementation Package (Approximately 5 days)

Up to Six Appliances in a Resilient CLUSTER or CLOUD deployment + LDAP and/or

Two-Factor, SAML, Kerberos, RADIUS or SmartCard Integration for Rep

Authentication. Typical deployment timeframe: Five (5) business day.

Tier 3 Recommended Architecture

CLUSTER Architecture – The diagram below shows an example CLUSTER with nodes

in the EMEA and APAC regions.

Master Nodes

Traffic Nodes

Cloud

Tier 4 Implementation Package (Custom SOW)

More than Six Appliances in a Resilient CLUSTER or CLOUD deployment + LDAP

and/or Two-Factor, SAML, Kerberos, RADIUS or Smartcard Integration for Rep

Authentication.

Architecture and scope of a Tier 4 Implementation will be defined in an agreed

Statement of Work.

ABOUT BEYONDTRUST

BeyondTrust is the worldwide leader in Privileged Access Management, offering the

most seamless approach to preventing data breaches related to stolen credentials,

misused privileges, and compromised remote access.

Our extensible platform empowers organizations to easily scale privilege security as

threats evolve across endpoint, server, cloud, DevOps, and network device

environments. BeyondTrust unifies the industry’s broadest set of privileged access

capabilities with centralized management, reporting, and analytics, enabling leaders to

take decisive and informed actions to defeat attackers. Our holistic platform stands out

for its flexible design that simplifies integrations, enhances user productivity, and

maximizes IT and security investments.

BeyondTrust gives organizations the visibility and control they need to reduce risk,

achieve compliance objectives, and boost operational performance. We are trusted by

20,000 customers, including half of the Fortune 100, and a global partner network.

Learn more at www.beyondtrust.com.