The RE/MAX Results Mobile App

User Guide for Mobile App Admin Website

1. Logging In

To administer your personal mobile app settings, go to

http://remaxresults.mobilerealtyapps.com

Log in with the same username and password you use on the

Results.net OnlineOffice.

2. My SMS Keyword

Click this link to reserve a keyword that you will later provide to clients to

download your branded mobile app. The most common use is on sign riders.

Here is an example sign rider:

You are allowed only one keyword

Your keyword should be letters only, no spaces, up to 15

characters.

Do not choose words that contain “MLS” or

“RemaxResults.”

Note: Once reserved, your keyword is subject to final approval to ensure that it is

not substantially similar to others and does not violate MLS rules. Do not provide

your keyword to customers until you receive an approval notice by email.

3. My Contact Info

Under My Phone Numbers, you can edit the phone numbers used on your mobile

app. By default, the first two phone numbers you have listed in the Results.net

Online Office Administration tab are fed to your mobile app. You may change the

phone numbers displayed here. If you change the numbers shown here, they will

not revert back to the original numbers from the Online Office feed. In other

words, manually changing your phone numbers on this site will break the

“update” feed.

Under Default Phone Number for Outgoing SMS, Associates can choose

from seven different local phone numbers to use on their sign riders. This is

also the same phone number that the mobile app will use when text

messages are sent to your customer. The available phone numbers to

choose from are:

Sample sign rider:

320-332-1211

507-216-5533

612-223-7700 (default)

651-433-6400

715-802-2100

763-280-5211

763-280-5777

952-955-9200

4. My Notification Settings

By default, your mobile app will notify you via your results.net email whenever

you have a lead who:

Requested your app by text

Requested property information by text

Requested property information by phone

Requested a showing

Under My Notification Settings, you may also add your cell phone number and

request to be notified of leads via Text.

5. Change Outbound SMS Message

If you’d like, you can change the content of the text message that is sent in the

Send App Invitations by SMS section by clicking on Change Outbound SMS Mes-

sage. Make sure that you have {URL} somewhere in your outbound message:

6. Send App Invitation(s) by SMS

Associates can invite clients to download their app via text message! Enter 1- 100

cell phone numbers in the field provided and click Send. Your clients will receive a

text message similar to this:

Warning: Text Messages will be sent immediately. It is recommended that you

only send group text messages between 8:00 a.m. and 8:00 p.m.

7. Share App by QR Code or Link

Associates can invite clients to download their branded mobile app by scanning a

QR code or by clicking a link.

Note: The link provided on this screen is a short URL that redirects clients to your

branded URL, http://app.results.net/firstname.lastname.

The short URL is an alternate option when you are limited to characters in texts

and tweets.

8. SMS and Phone Call Log

Generate monthly lead reports that show:

Listing Info Requested by SMS (text)

Listing Info Requested by Phone

App Sent by SMS

9. Get Website Embed Code for SMS Widget

All RE/MAX Results Associates are provided their own custom widget to display

on their websites. The widget allows consumers to enter their mobile number

and click a button to download your branded app.

From the Main Menu, click Get Website Embed Code for SMS Widget, and you

will be provided the HTML code to insert your custom widget into any personal

website that allows code. Here is a sample of your personal mobile app widget:

The text displayed on your personal widget is dynamic. Therefore, in place of

RESULTS, it would be the custom keyword that you have chosen. And if you

choose, for example, the 507 area code number, that would show in place of

the default 612 number.

10. My Properties’ SMS / Phone IDs

Each Property can now have a unique property ID number that can be printed on a

sign rider and then given to clients for an easy way to find more information about

a specific listing.

To assign the 5-digit ID number contact your Office Manager to reserve it first, then

click on My Properties’ SMS / Phone IDs.

You will be able to search for your active properties by MLS number. Once you

have found the property, you will be able to assign a 5-digit ID number. Simply put

in the code you wish to use, and click Assign.

The RE/MAX Results mobile app has a built-in phone system that allows users to call in and hear information about

active listings. By default, your listing will have a computer-recorded message attached to it in the phone system. You

have the option of recording a custom message instead.

To record a custom message, click on My Properties’ SMS / Phone

IDs. You will see each of your active listings. Scroll down to the

listing for which you would like to record the message, then click

on the “record a custom message” link underneath the SMS ID.

*If you do not see the “record a custom message” link, you most

likely have not assigned a unique ID to that listing. See instruc-

tions on the previous page for assigning these IDs.

After you click on the link, you will be prompted to call in to the

mobile app’s phone system to record your message. Call the

number specified and follow the prompts.

Once you have assigned an SMS ID to a listing, customers

can call one of the following numbers and enter the SMS

ID of your property to hear your custom message:

320-332-1211

507-216-5533

612-223-7700 (default)

651-433-6400

715-802-2100

763-280-5211

763-280-5777

952-955-9200