reliatel operator training release 4.1.1 alarms list

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Operator Training – Release 4.1.1 Alarms ListOperator Training – Release 4.1.1 Alarms List

ReliaTel Operator Training

Release 4.1.1

Alarms List

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Training - Version 1.0


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Alarm List Interface

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Alarm Management - Alarm Cycle

Alarm Event An event occurs which generates an alarm message Alarm message received by ReliaTel

Alarm Displayed Alarm message is matched with a predetermined severity level for that

specific message Message appears in the Text column of the Alarm List

Alarm is displayed in the Alarm List

Operator Intervention – Acknowledging the alarm Operator acknowledges alarm, work begins on resolving issue

Operator Resolution – Clearing the alarm Operator clears alarm after issue is resolved

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Alarm Management - Severity Coding

Four severity levels tracked in ReliaTel Applies to:

Alarm List Metric Dashboard Voice Dashboard

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CRI Critical RED

MAJ Major ORANGE

MIN Minor YELLOW

FYI Informational BLUE


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Acknowledging and Clearing Alarms

Alarms are generated by the system based on preset criteria Sources

SNMP traps SNMP walk Performance metrics for devices (such as CPU usage, in/out bandwidth, etc.) Voice over Internet Protocol (VoIP) quality of service (such as MOS or latency)

Operator response Acknowledge the new alarm Upon resolution, clear the acknowledged alarm

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Acknowledging and Clearing Alarms (cont.)

Acknowledging the alarm Use the ACK (acknowledge) button to change the state from New to ACK Displayed in the Alarm List Alarms can be acknowledged through:

Client Remotely

E-mail SMS Remote acknowledgement (e-mail or SMS) is set up by the administrator

Clearing the alarm Use the CLR (clear) button to change the state from ACK to Cleared Upon clearing, alarm is removed from the alarm list and moved to the

Cleared list Alarms can be cleared through:

Client Remotely

E-mail SMS Remote clearing (e-mail or SMS) is set up by the administrator

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Acknowledging a new alarm in the interface

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Clearing an acknowledged alarm in the interface

In the Cleared list

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Accessing Node Details Through Fly-Out Menus

Fly-out menus for centers, entities, and alarms

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Navigation Tree - Center

Navigation Tree - Entity

Alarm List – Individual Alarm


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Entity Details

Entity Tabs Details

Entity/collector specific detailssuch as IP address, notes

States Pertains to alarming and notification

scheduling Logs

Logging categories: Messaging, Alarms, Actions, Notification

Playback (optional) Facility to redisplay the database of a device Add-on component, available if implemented

Access (replaced by AccessPlus) Bi-directional communication with a device Specific permission needed

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Entity Details – States Tab

States Tab Sets ‘Allowed’ and ‘Inhibited’ for several entity related functions

‘Allowed’ enables the operation to continue ‘Inhibited’ stops the operation for a specified period of time (or indefinitely)

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Entity Details – Message Log Tab

Message Log tab All system interaction with an entity Read-only Flags

S – System message MA – Message matching a pattern to generate an alarm Blank – No flag associated with the entry

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Entity Details – Alarm Log Tab

Alarm Log tab Messages pertaining to alarms only NTF – indicates whether the alarm will generate a coverage rule Alarm ID – unique identifier for each alarm Text – same text that appears in the Alarm List

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Entity Details – Action Log Tab

Action Log tab Automated activity associated with the entity Set up by the ReliaTel Administrator

Triggered by: Response to an alarm (action is automatically triggered) Schedule

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Entity Details – Notification Log Tab

Notification Log tab Logs all notification-related events associated with alarms, such as:

Coverage rule Operator contacted Method of contact

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Alarm List Management Tools

Alarm List interface management tools Node filter

Filter alarms by: Center or subcenter Entity

Characteristics Expand tree to select node On-the-fly (filter cannot be saved for future reference)

Profile filter Filter alarms by:

Center or centers/subcenter or subcenters Class or classes

Characteristics Dedicated interface to set up profiles Profiles can be saved for future reference Profiles can be edited Operators – private profile filters only Administrators – private and global profile filters

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Alarm List Management Tools – Node Level Filter

From the Navigation tree, filtering the alarm list by: View – topmost level Center Subcenter Entity

Filtering by View

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Alarm List Management Tools – Node Lvl Filter (cont.)

Filtering by center

Filtering by subcenter

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Alarm List Management Tools – Node Lvl Filter (cont.)

Filtering by entity

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Alarm List Management Tools - Profile Filter

Filters the Navigation tree by: Center Class

Operators Create and save center or class filters – private only

Administrators Create and save center or class filters – global (available to all) or private

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Alarm List Management Tools - Profile Filter (cont.)

Creating a Profile filter (steps are the same for center and class filters)

Select the filter type.

Click New.

Enter: Filter Name Private filter

Default Not editable for operators

Center Multiple centers (or classes)

can be selected

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Alarm List Management Tools - Profile Filter (cont.)

Click Save.

Apply the filter. Select the new filter Click Apply.

Navigation Tree is filtered Alarms also filtered Only alarms in Test center appear

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Alarms – Multi-Select Options

Methods to select multiple alarms on a single page/multiple pages: Select All button Control + Mouse Shift + Mouse

Select All button Most efficient way to select blocks of alarms spanning multiple pages Recommend to begin with filters to define the Alarm List

Table filter (for data in tabular format) Alarm State filter

Control + Mouse Select alarms singly Spans multiple pages

Shift + Mouse Select blocks of alarms One page only; will not span multiple pages

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Alarms - Multi-Edit

Multi-edit – last alarm in list is edited, applies to all alarms selected

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1. Select alarms

2. Click Edit

3. Apply edits (ACK, CLR, severity level, notes)

4. Click Apply or press Enter


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Alarm State Selection/Notification Status

Alarm State Filtering

Notification Status Applicable if Notification turned on; current status only is displayed; not a

log Open from an alarm

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Entire alarm list is filtered by your selection• Cleared alarms eventually roll off the alarm list• Log period determines how long they are visible• BlackList alarms are not included in ‘All’

reliatel operator training release 4.1.1 alarms list

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