Registration Service Update

By

Madhvi Gokool21 June 2012

Registration Department

• Madhvi Gokool – RS Manager• IP Number Resource Analyst

Hiba Abbas Eltigani Kofi Ansa Akufo

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Registration Service Process

• Before 1 March 2013Separate evaluation of Membership requests and

resource requests Different queues

Weaknesses identified Time consumingInduced a lot of delaysAFRINIC responses not consistent/timelyConfusion for the requestors

Registration Service Process

• Jan-Feb 2013 Improved on the weaknesses- Redefined the new-membership process- Evaluation of Membership requests and resource

requests evaluated by the hostmaster at the same time.

- Staff the Registration Service Dept- One queue new-member@afrinic.net - Priorities set for all stakeholders (AFRINIC staff)- Measures taken for continuous service delivery- 14 days to approve membership/resource request

How Successful have we been??•Membership/resource requests responded within 2 hrs of email reaching AFRINIC – 80% of the time•Membership & Resources approval timeframeMinimum – 1 dayMaximum – 3 monthsTickets are Stalled when respondents ask for more time to provide the justificationAverage of 20 membership requests approved each month

Registration Service Process

Blocking factors & fixes

Existing members

Service to existing members have not been neglected -Hostmaster queue Approve and Issue an additional prefix within 7 days- Myafrinic-activate queue-Afrinic-dbm queues

Hostmasters’ Observations

- Factors increasing resolution time of requests

• Obsolete Registered Contacts• Non-payment of fees(not in good standing)• Inadequate IP addressing plan • Non registration of Assignments(37%)/

overlaps/non-CIDR assignments • Reluctancy to give more information about

the Assignments

• Telcos – Lack of statistics regarding concurrent internet

subscriber connections- Bandwidth usage as justification for IP

address usage

Hostmasters’ Observations

Statistics(Jan-Jun)

New members2012 – 562013 -74ASN 2012 – 66 2013 -73IPv4 resources 2012 – 2,132,224 2013 - 725504 (4.5 million pending payment and final justification)

Conclusion

Improvement of our services & service delivery (routing registry , RPKI , e-voting) can only happen if our members cooperate•Pay bills on-time•Maintain updated registered contacts•Register their assignments(in their customer name/contacts•Spam Abuse – start implementing abuse contacts