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AGENDA

(Draft 4/30/18)

June 18-21, 2018 Gaylord Resort & Convention Center

National Harbor, MD (Washington, DC Metro Area)

Register Now!

https://www.eiseverywhere.com/aopo2018annualmeeting

Exciting, invigorating,

and energizing keynote

and plenary speakers

Presentations on

innovative successful

practices

Technological

advances in organ

donation and

transplantation

Strategies for

employing technology

and creativity More networking

opportunities than ever before

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Monday, June 18, 2018 Council , Committee & Workgroup Events

8:00 AM – 5:00 PM Welcome and Information Desk Open Room

1:00 PM – 5:00 PM Chief Operating Officers Council (COO) Meeting

8:00 AM – 10:00 AM Data and Information

8:00 AM – 5:00 PM Donor Family Services Council

1:00 PM – 5:00 PM Education & Training Council

1:00 PM – 5:00 PM Financial Management Council

8:00 AM – 11:00 AM Forensic/Funeral Home Workgroup

1:00 PM – 5:00 PM Hospital Development Council

1:00 PM – 5:00 PM Human Resources Council

1:00 PM – 5:00 PM Information Technology Council

1:00 PM – 5:00 PM Medical Directors Council

1:00 PM – 6:00 PM PE/PR Council Meeting

1:00 PM – 5:00 PM Procurement Council

1:00 PM – 5:00 PM Quality Improvement Council

10:00 AM – 5:00 PM Standards and Accreditation Committee – Closed Session

1:00 PM – 5:00 PM Tissue Council

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Tuesday, June 19, 2018

Time Conference Meetings, Impact Sessions and Events Room

7:00 AM – 5:00 PM Welcome and Information Desk Open

7:00 AM – 7:45 AM Networking Breakfast

7:00 AM – 7:45 AM Bylaws and Membership Committee – Closed Session

8:00 AM – 8:10 AM Welcome Bruce Nicely AOPO Annual Meeting Chair, Chief Clinical Officer, Gift of Life Michigan

8:10 AM – 9:40 AM Keynote Speakers A very powerful opening session is planned. You don’t want to miss it!

9:40 AM – 10:30 AM Plenary Standardization of Brain Death Declaration Nikole Neidlinger, MD, FACS, Chief Medical Officer, Donor Network West Matthew Wadsworth, Nevada Donor Network Facilitator: Tom Nakagawa, MD

10:30 AM – 10:45 AM President’s Address Charlie Alexander, AOPO President, President/CEO, The Living Legacy Foundation of Maryland

10:45 AM – 11:20 AM Energizing Break Exhibit Hall

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Tuesday, June 19, 2018 A - Impact Sessions 11:25 AM - 12:15PM

Time Conference Meetings, Impact Sessions and Events Room

Administrative A1 Inventory is Money Sitting Around in Another Form Hear how 3 OPOs have implemented inventory management solutions to calculate the cost per donor, improve efficiencies and processes, integrate to the General Ledger, hold departments accountable and use Inventory data to optimize inventory levels. Ann Bromery, The Living Legacy Foundation of Maryland Maureen Woodruff, LifeGift Anita Gordon, Center for Organ Recovery & Education

Facilitator: Christi Steinberg, Indiana Donor Network

Authorization A2 Choose Your Own Approach Adventure Discover practical strategies for addressing difficult and/or surprising family situations in a fun and engaging way that you can take back to your OPO. Plan to have fun learning as audience members will do some role-playing! Facilitator: Susan Cameron, Arkansas Regional Organ Recovery Agency

Clinical A3 Spotlight: HCV+ Donors to HCV- Recipients This session will focus on the successes of expanding the donor pool. The Transplant of Redeemed Organs by Judicious Administration of New Direct-Acting Antivirals for Hepatitis-C Heart Recipients (TROJAN-C) study will share experiences of transplanting HCV positive organs into HCV negative recipients and initial outcomes. This innovation in transplant is growing…are you ready? Shelley Hall, MD Facilitator:

Development A4 Changing the Pediatric Paradigm Pediatrics has much to teach the OPO world and its time we stop "teaching" and start listening. Julie Fitzgerald, MD, Director PICU, Loyola University Medical Center Eric Price, Gift of Hope Organ & Tissue Donor Network Facilitator: Caitlin Stephen, Gift of Hope Organ & Tissue Donor Network

Leadership A5 There’s No Boredom In Board Governance Learn practical ways to manage your board’s engagement through improved meeting agendas, dialogue and engagement.

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Brad Adams, Southwest Transplant Alliance Facilitator:

PE/PR A6 Shining A Light on Dirty, Sexy, Data Data is an important measurement tool for PE/PR. Join us as we explore metrics that can help target future outreach initiatives. Sean Fitzpatrick, New England Donor Services Steve Haven, Mid-America Transplant Facilitator: Kathleen Giery, LifeQuest

12:15 – 1:30 PM Networking Lunch Enjoy a delicious lunch networking with your colleagues and exhibitors!

Exhibit Hall

12:15 – 1:30 PM Medical Director Lunch – Closed Session

12:15 – 2:25 PM

Executive Director Lunch and Annual Business Meeting - Closed Session

Tuesday, June 19, 2018 B - Impact Sessions 1:35 PM – 2:25 PM

Time Conference Meetings, Impact Sessions and Events Room

Administrative B1 In God We Trust, All Others Must Bring Data

Which tools are out there? Costs of tools free, cheap vs more expensive (not specifics) Uses of tools beyond standard metrics Business impact of business intelligence.

Jason Narverud, LifeSource Matthew Moss, New England Donor Services Steve Selby, Donor Alliance Steve Haven, Mid-America Transplant Facilitator: Edward Marchewka, Gift of Hope Organ & Tissue Donor Network

Authorization B2 Replenishing Light: Managing Personal Grief and Loss Working in donation does not prevent us from experiencing personal grief, loss, or threats to life (terminal illness, etc.). How do we help ourselves or our team cope with the mix of personal verses professional grief, loss, or illness? This session will review results from a qualitative survey of OPO professional as well as discuss actual skills the presenters used to manage 1) several deaths and losses in a year period 2) addressing and treating breast cancer both while working with grieving families in donation authorization and aftercare. Tips for leaders, policy or HR changes will be discussed. Michelle Post, OneLegacy Dawn Romano, Midwest Transplant Network

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Facilitator: Jena Monahan, LifeGift

Clinical B3 Simulation Labs: Unleash the knowledge with or without a lab of your own! By the end of this presentation, you will take away ideas for integrating simulation theory into OPO practices. You will have a basic template to simulate OPO priorities that can help with clinical, family care, and community outreach initiatives. Karen Kennedy, The Living Legacy Foundation of Maryland Rick Ash, One Legacy Facilitator:

Development B4 Teamwork Begins by Building Trust: How to Build Trust in Rural Communities What are some demonstrated leading practices that keep small/rural hospitals engaged and connected to the OPO? How are OPO resources balanced to maintain those relationships when a majority of time is spent with high potential donor hospitals? Due to increase in opioid epidemic, rural hospitals now produce higher potential and higher DCD potential. Joint Breakout session: Community & Rural Health Care Partnerships WORK (CORE) and Growing the perception and understanding of organ, eye and tissue donation in rural areas; leading to an increase in donors. (KODA) Lisa Upsher, Center for Organ Recovery & Education Lauren Salyer, Kentucky Organ Donor Affiliates Facilitator:

Leadership B5 The Art and Science of Leadership – Advance Your Skills The Gift of Life Institute’s “The Art and Science of Leadership” training program provides emerging and experienced leaders with skills to increase their strategic perspective and take on additional responsibilities. Now in its second year, the program combines face-to-face learning and virtual classroom training with two of the world’s leading business schools, with one-on-one project plan coaching from industry leaders. In today’s session you’ll hear from a number of last year’s participants who will discuss how the program is helping them make a difference in their organizations.

Theresa Daly, Gift of Life Institute Facilitator:

PE/PR B6 Jump Start your Digital Marketing Efforts and Communicate with a Purpose Digital marketing is quickly evolving and becoming the heart of marketing initiatives. Hear about the overall shifts that enable better targeting and measurement, all while helping to elevate your brand and mission. Rob Kane, Vice President, Sparxoo - An integrated marketing agency specializing in digital and branding Facilitator: Jennifer Krouse, LifeLink of Florida

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2:30 PM – 3:10 PM Energizing Break Exhibit Hall

Tuesday, June 19, 2018 C - Impact Sessions 3:15 PM – 4:05 PM

Time Conference Meetings, Impact Sessions and Events Room

Administrative C1 Harassment Training Preventative measures we all know we should take. You received a complaint, now what? When do I call an attorney? Craig Snethan, Gordon and Rees, LLP Mercedes Colwin, Gordon and Rees, LLP

Facilitator: Chris Duckett, Center for Organ Recovery & Education

Authorization C2 They Say Timing Is Everything: Approach Models that Work Who’s on First? Join us as we explore the structure of different approach models within a small, medium and large OPO. Craig Van De Walker, Pacific Northwest Transplant Bank Jim Quetschenbach, Carolina Donor Services Ashley Brown, Gift of Life Michigan Facilitator: Kim Koontz, Carolina Donor Services

Clinical C3 A Prism of Solutions: Types of In-House Recovery Facilities In this session, we will learn from the experiences of OPO partners who have approached ‘In House Recovery’ utilizing different models. The history, decision making, advantages and disadvantages of different models will be explored. Whether you are just starting to look at a procurement facility model, or you have had one for several years, the experiences presented will help you will come away with a broad perspective on three very different models. Kathryn Carmichael, Donor Network West Rich Rothweiler, Mid-America Transplant Christine Radolovic, Gift of Life Donor Program Facilitator: Heather Mekesa, Lifebanc

Development C4 Engaging Addiction Recovery Agencies around Donation How one OPO partnered with community recovery agencies to reduce the stigma of addiction, promote prevention and harm reduction services for addicts and changed the conversation about addiction and donation. Jacquelyn Kates, Gift of Life Donor Program Facilitator:

Leadership C5 Administrative

Updates from the Member Quality Department at UNOS This presentation will provide an overview of the various functions of the Member

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Clinical Quality department and how they work with the Membership and Professional Standards Committee. It includes discussion of ongoing improvement efforts of Member Quality and the strategic anchors and department goals that are guiding the changes. Tina Rhoades, UNOS Facilitator:

PE/PR C6 Communicating Cause: Top 5 Strategies to Break Through the Noise and Achieve Message Penetration with Diverse Audiences Discover case studies that can be replicated by OPOs to promote organ donation with diverse communities.

Wynona Redmond Wyn-Win Communications, Chicago, IL

Facilitator: Marion Shuck, Gift of Hope Organ & Tissue Donor Network

Tuesday, June 19, 2018 D - Impact Sessions 4:10 PM – 5:00 PM

Time Conference Meetings, Impact Sessions and Events Room

Administrative D1 Never Get So Busy Making a Living That You Forget to Make a Life Expectations for Work Life Blend. It’s not just your employer’s responsibility. Best Practices for both the employer and the employee. Diane Bickford, Trivantage Development.

Facilitator: Nicole Diffenderfer, The Living Legacy Foundation of Maryland

Authorization D2 Light Bulb Moment – One Size Does Not Fit All Aftercare Explore various examples of Aftercare programs from small, medium and large OPOs. What unique programs are being offered? How do various sized OPOs adapt for Aftercare needs? Is social media leveraged? How are donor families connected to OPO events? How are volunteers used to supplement staffing resources? Felicia Wells-Williams, Legacy of Life Hawai’i Vanessa Velez, The Living Legacy Foundation of Maryland Yie Foong, LiveOnNY

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Facilitator: Michelle Post, OneLegacy

Clinical D3 Unleash the Expertise: Advance Practice Coordinators – Changes and Trends This panel will share how three OPOs have implemented successful APC programs and benefits. If you are looking to develop a program, transition staff, and maintain proficiency, you’ll want to hear about their experiences. Matt Tilson, Gift of Hope Organ & Tissue Donor Network Lindsey Cook, Mid-America Transplant Andrew Shunk, Washington Regional Transplant Community Stacy McKean, Donor Network West

Facilitator: Nicole Medwick, Center for Organ Recovery & Education

Development D4 Palliative Care and Donation Roundtable discussion between hospital champion, palliative care and OPO to strategize on ways to provide a better transition to donation. How can the throttle be adjusted to accommodate effective donation conversations, meet the family's need of comfort and closure while enabling donation? Michael Frankenthaler, MD, Director of Palliative Care Medicine, Westchester Medical Center Facilitator: Kim Kottemann, LifeLink of Georgia

Leadership D5 Community-Level Characteristics that May Influence Donation Using local health data to correlate various metrics may reveal a great deal more about what to expect within the communities you serve. Learn about how these public data may cast new light on how you think about performance metrics from organs transplanted to organ donation rates.

Ashley Fico Assistant Professor College at Brockport-State University of New York Facilitator: Helen Irving, LiveOnNY

PE/PR D6 Unleashing the Power of Partnerships Hear two examples of partner engagement that forged stronger ties to mission and inspired conversations with those less illuminated. Alicia Dietzmann, Gift of Life Donor Program Crysta McGee, Kentucky Organ Donor Affiliates Facilitator: Noel Sanchez, Donor Network West

5:30 PM – 7:00 PM

Presidents’ Reception Come and meet all the exhibitors along with your colleagues!

Exhibit Hall

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Wednesday, June 20, 2018

Time Conference Meetings, Impact Sessions and Events Room

7:00 AM – 5:00 PM Welcome and Information Desk Open

7:00 AM – 7:45 AM Networking Breakfast

8:00 AM – 8:05 AM Welcome Back! Bruce Nicely AOPO Annual Meeting Chair, Chief Clinical Officer, Gift of Life Michigan

8:05 AM – 8:20 AM President’s Inaugural Address Diane Brockmeier President/CEO, Mid-America Transplant AOPO Incoming President

8:20 AM – 9:50 AM Plenary Think Like a Hacker: Guarding Against Insidious Efforts to Get Inside Your Technology Unfamiliar programs are requesting access to your network, or your Firewalls, or other security programs have been uninstalled. Visitors to your home page are redirected to another site or antivirus solutions are flagging your site, spam emails are being sent from your company computers and email accounts.

Terry Gudaitis, PhD Mindstar Security & Profiling, LLC Mark Rasch, Esq Principal, Rasch Technology & Cyber Law Terry Roberts Founder, President & CEO, WhiteHawk, Inc. Jeff Laskowski Director, Strategic Consulting Services, Mandiant

9:50 AM – 10:30 AM Poster Abstract Authors will be at their posters. Stop by to ask them questions!

9:50 AM – 10:30 AM Energizing Break

Exhibit Hall

10:30 AM – 11:50 AM Plenary

A Look at Different Metrics Used by OPOs To Measure Success How to use existing tools to gauge performance and what other opportunities might there be? With what we are seeing re: health of population as well as OD epidemic, how are we being evaluated as organizations? How are people measuring themselves in ways that deviate from the data traditional metrics?

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11:50 AM – 12:15 PM Crystal Heart and AOPO Awards

12:15 PM – 1:30 PM Networking Lunch for all participants in Exhibit Hall AOPO Council & Committee Leadership Luncheon – Closed

session

Exhibit Hall

Wednesday, June 20, 2018 E - Impact Sessions 1:35 PM – 2:25 PM

Time Conference Meetings, Impact Sessions and Events Room

Administrative E1 Close the Loop on Enterprise Risk Management: Making Sense of Your OPO’s Risks Visually with Real-Time Monitoring Tied Directly to Your Quality Program Beyond satisfying the AOPO Business Continuity Standards, LifeShare Oklahoma has a new tool that allows for “Bowtie” visualization in a format that identifies all the components of the risk as well as the effectiveness of its controls. All aspects of the risk are linked back to their Q-Pulse Quality Management System making real-time monitoring a reality and giving everyone peace of mind. Lori Ernst, President and CEO, ECL2 Jan Foutch, LifeShare Transplant Donor Services of Oklahoma Facilitator: Peggy Stump, Mississippi Organ Recovery Agency

Authorization E2 Shedding New Light: Resources for Donor Families, Recipients in Public Education, Aftercare, Family Services Join us as we learn about resources that made an impact with different audiences – donor families including those unable to donate, children and teens of donors and recipients. Gwen Silva, Donor Network West Pamela McGee, New England Donor Services Litsa Williams, What’s Your Grief Jay Ruterbories, Donor Alliance Facilitator: Jade Richardson Bock, New Mexico Donor Services

Clinical E3 I’m a Liver, not a Fighter: Machine Preservation Technologies Have you encountered a normothermic liver exvivo machine? More and more transplant programs are utilizing these innovations. Stay ahead of the innovation by learning what OPO and transplant partnerships are needed as allocation policy expands OPO’s exposure to these devices. William Madek, Henry Ford Hospital Transplant Institute Christopher J. Sonnenday, MD, MHS, University of Michigan Nissa Casey, Carolina Donor Services

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Facilitator: Stephanie Stevens, Mid-South Transplant Foundation

Development E4 Cultivating Relationships Between Transplant Programs and OPO to Optimize Acceptance Practices and Improve Organ Utilization Strong relationships between transplant centers and their local OPO improves collaboration and leads to strong donation and transplantation outcomes. Understand how the deployment of a voice of customer process, integration of shared learning and use of robust data can improve donation process efficiencies and transplant center organ utilization. Yvette Chapman, Southwest Transplant Alliance Meg Rogers, LifeSource Facilitator:

Leadership E5 Think Like a Hacker 2.0 Cybersecurity vigilance has to become a habit for everyone. We continue the discussion in this engaging breakout with more ways to recognize the dangers of sneak attacks and over threats and some tools to protect your work and yourselves. Edward Marchewka, Gift of Hope Organ & Tissue Donor Network

Facilitator:

PE/PR E6 Brighten Your Volunteer Program Volunteers are at the core of our outreach efforts. Ever wonder how to measure the effectiveness of activities? Want to know how to recruit quality volunteers from diverse and multicultural backgrounds—both donor families and recipients? Is your on-boarding process with volunteers efficient and effective? Enrich your program by learning about innovative practices from your colleagues across the country. Kaitlynn Metz, Center for Organ Recovery & Education Ashley Moore, LifeLink of Florida Amanda Abramo, NJ Sharing Network Facilitator: Maresa Boneta, LifeLink of Puerto Rico

2:25 PM – 3:10 PM Energizing Break Exhibit Hall

Wednesday, June 20, 2018 F - Impact Sessions 3:15 PM – 4:05 PM

Time Conference Meetings, Impact Sessions and Events Room

Administrative F1 Disruptive Solutions for the OPO Industry Opportunity for OPOs to bring back a variety of solutions that are easy to implement in their organizations.

Facilitator:

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Authorization F2 Training to Approach: One Size Does Not Fit All Hear two showcase practices that enhance training for requestors resulting in improved authorization rates.

Robert Norden, Gift of Life Institute Joel Baucom, Carolina Donor Services Facilitator: Diane Horne, Lifebanc

Clinical F3 Bright Future: How Can You Make Research Happen? Learn how to develop the research question and aspects of conducting research including steps to submission! This session will also demonstrate applications of the process with the Narcan study and results! Steven Rudich, MD, Gift of Life Michigan Raj Dhar, MD, Mid-America Transplant

Facilitator:

Development F4 Development Beyond the Walls of a Hospital OPOs are not vendors and should not be perceived as such. By changing the manner in which we expose ourselves to our hospital partners, we are able to change the way in which the OPO is viewed. Kim Kottemann, LifeLink of Georgia Facilitator: Daryl Jenson, Gift of Life Michigan

Leadership F5 GROUND LEVEL STRATEGIES: Developing dynamic strategic plans for any department in your OPO NOTE: This is a 2 hour session from 3:15 – 5:00pm Integrate strategic planning concepts at the department level. Extended work shop with two consecutive breakouts. Might benefit from some pre-work targeting the 3 themes. Building a strategic plan beyond tasks and organization. The audience for this session is focused on mid-level leadership. Karen Andrews Facilitator:

PE/PR F6 Three Examples to Connect with Audiences through Digital Marketing Three showcase practices that extend reach beyond the choir through digital marketing with measurable results. Nesha Logan, Gift of Hope Organ & Tissue Donor Network Colleen Sullivan, Center for Organ Recovery & Education Michael Friese, Donor Network West Facilitator: Lisa Upsher, Center for Organ Recovery & Education

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Wednesday, June 20, 2018 G - Impact Sessions 4:10 PM – 5:00 PM

Time Conference Meetings, Impact Sessions and Events Room

Administrative/PE-PR G1

“When You Use a Bird to Write, It’s Called Tweeting” ~ Maui from the

movie Moana Peaks, Pitfall, and Plateaus. Building and protecting your social media presence and reputation.

Kerstin Miller Facilitator: Nicole Diffenderfer, The Living Legacy Foundation of Maryland

Senior Leadership G2 Want to Keep Your Light(s) On? Regulatory Updates Come learn what is going on that has an impact on OPO operations, especially in light of today’s ever changing environment around allocation, metrics, etc. Hear speakers from the various workgroups and committees from PINS, LRAC, and UNOS Systems Performance Summit.

Facilitator:

Clinical G3 VCA Illuminative Lessons Learned Christopher Curran, New England Donor Services Facilitator: Jonathan Carrier, LifeQuest Organ Recovery Services

Development G4 Let’s Throw an Organ Summit! Learn how one OPO got competing hospitals together on the same stage to

make a unified commitment in support of organ and tissue donation and transplantation

Discover how organ summits may help improve organ donation and transplantation

Gain tools and ideas to start planning your own organ summit Shauna Schuda, Gift of Hope Organ & Tissue Donor Network Facilitator: Sonia Sotello, Gift of Hope Organ & Tissue Donor Network

Leadership G5 GROUND LEVEL STRATEGIES: Developing dynamic strategic plans for any department in your OPO NOTE: This is a 2 hour session from 3:15 – 5:00pm Integrate strategic planning concepts at the department level. Extended work shop with two consecutive breakouts. Might benefit from some pre-work targeting the 3 themes. Building a strategic plan beyond tasks and organization. Karen Andrews

Facilitator:

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Administrative G6 Standards Updates

Facilitator:

6:00 PM – 10:00 PM

AOPO Annual Meeting Social Event

Thursday, June 21, 2018

Time Conference Meetings, Impact Sessions and Events Room

7:30 AM – Noon Welcome and Information Desk Open

7:30 AM – 8:25 AM Networking Breakfast

8:30 AM – 8:45 AM Welcome Sam Davis AOPO Annual Meeting Vice-Chair, Vice President Client Services, Southwest Transplant Alliance

8:45 AM – 12:00 PM Interactive Sessions – Creating OPO-Community Action Plans! Plan to roll up your sleeves and get to work in this interactive session in developing action plans. With all the great take-aways and successful practices shared over the past 2.5 days, let’s work collaboratively in putting together action plans with tactics that you can take home with and begin working on with your team! There has never been a better time to drive innovative advances to improve organ utilization, authorization and brain death standardization. Enthusiasm from learning new, successful practices and innovative solutions drives motivation to achieve results. Using this energy, we will collectively develop action plans to make our goals a reality. Together, let’s unleash the power of our community to be in action to save more lives!

12:00 PM Meeting Adjourned