Reginald K. HayesSan Diego, CA 91911

(619) 737-2529Regik.Hayes@gmail.com

Ladies and Gentlemen:

I am extremely interested in exploring career opportunities in the telecommunications field with your organization. Enclosed is my resume for your review and consideration.

You will note that I have extensive formal training, relevant certifications and 20 years of experience as a U.S. Navy Information Systems Technician with demonstrated success. Throughout my background I have become known for my keen technical acumen and proven ability to handle diverse and multiple levels of responsibility ranging from full charge management of large-scale communications operations, to the training and supervision of technical and administrative support staff.

My professional profile includes the highest degrees of dedication and self-motivation, with a proven ability to quickly adapt to new and challenging responsibilities and deliver high-impact results. Some specific areas of expertise include: program assessments and evaluations; staff development and performance monitoring; advanced IT help desk support; network design, configuration and installation; network Certification and Accreditation; policy development; DOD compliance; project and program budgeting and cost/expense control; executive level program representation; communications security; radio frequency spectrum management and correspondence essentials. I possess special expertise in assembling, motivating and leading cross-functional teams to produce exemplary results. I also have highly developed communications and interpersonal relations skills, with a career history of positive exchange with my customers, vendors, subordinates, peers and the chain of command.

Based on these factors as well as the additional highlights detailed in my attached resume, I would appreciate an opportunity to discuss with you, in person, how my qualifications would match your needs. I am certain I could pinpoint additional areas of expertise which would enhance my contributions as an integral member of your IT team.

Thank you for your time and consideration. I look forward to hearing from you soon.

Sincerely,

Reginald HayesEnclosure: Resume

Reginald K. Hayes

San Diego, CA 91911(619) 737-2529

Regik.Hayes@gmail.comLinkedIn Profile: www.linkedin.com/pub/reginald-hayes/90/288/a32

SUMMARY: Strong skill set in managing, analyzing, and implementing complex technical information technology procedures for the United States Navy; knowledge in acquisition, administration, analysis, technical support, and troubleshooting. Extensive experience working with Windows XP/2003/2008 and the management and implementation of DHCP/DNS/WSUS. Solid understanding of the TCP/IP Protocol suite, routing protocols such as OSPF and EIGRP, configuration of VLANS and ACL’s. Demonstrated skills in personnel management, information security, network security, network administration client relations, training, and radio frequency (RF) communication systems in a cutting-edge environment; demonstrated leadership with supervisors and consistent quality in the technical development of colleagues; confident in abilities and committed to performance excellence providing stability and growth in computing environments.

AREAS OF EXPERTISE

Active Secret Clearance TS/SCI Eligible

CompTIA Security+ CompTIA Network+ Network Security Host Based Security

System(HBSS) Hardware/Software

Maintenance Project Management

Information Assurance Network Administration IAM Level I/IAT Level II Systems and Process

Improvement Training and Development Communications Security

(COMSEC) Radio Frequency Spectrum

Management

PROFESSIONAL EXPERIENCE

FLEET TELECOMMUNICATIONS WATCH OFFICER, NCTS BAHRAIN 2014-Present

Supervised a multi-skilled team that provided complex IT support services and ensured continuous secure availability of the ONE-NET and legacy networks

• Engaged in timely, helpful, and expert IS support with local and regional customers for strategic mission accomplishment

• Provided Senior Commanders with daily updates on the network security posture and compliance with rules and regulations

• Subject Matter Expert in concepts, principles, and practices to ensure information systems reliability and accessibility and to prevent and defend against unauthorized access to systems

• Managed and maintained Unclassified, Classified, and Releasable Servers/Workstations and virtual environments over 12 sites

• Worked with five Fleet Systems Engineer Team (FSET) members in designing vulnerability mitigation solutions and maximizing system resources to provide continuous network availability to the customers

Supervised a team responsible for the establishment, fault isolation and circuit restoration of all communications suites in the UHF, SHF and EHF frequency spectrum including the Defense Satellite Communications System (DSCS), EHF Legacy, Follow On Terminal (FOT), and Navy Multi-Band Terminal, EHF LDR/MDR, EHF TIP and Automated Digital Network System (ADNS) Increment II and III. Managed placement of 4 EHF spot beams providing EHF services to all fleet units.

• Scheduled and verified successful completion of daily virus scans, virus definition updates, network traffic monitoring and audit functions and log reviews for numerous remote sites

• Administered the safe keeping of 120 line items of cryptographic electronic keying material

COMMUNICATIONS LEADING PETTY OFFICER, USS RUSHMORE 2011 – 2014 Led 14 personnel in the administration of two local area networks comprised of 12 servers, 6 Alcatel 7700/6800 switches, 3 Cisco routers and 180 workstations, configuring and troubleshooting all network hardware and software providing services and helpdesk support to 450 personnel Managed an ISNS upgrade from COMPOSE (Common PC Operating System Environment) 3.5 to COMPOSE 4.0 including migration of all servers to Windows 2008 virtual machines and creating and installing new images on 180 workstations. Performed system monitoring, fault isolation and circuit restoration of communications suites in the High Frequency (HF), Ultra High Frequency (UHF), Super High Frequency (SHF), and Extra High Frequency (EHF) spectrums including input/output devices, cryptographic devices, modulators and demodulators and applicable system transmitters, receivers, couplers and antenna subsystems. Maintained ship to shore network connectivity via EHF TIP and ADNS Increment II/B. Trained 9 personnel in the operation of all information and radio frequency communications systems enabling them to achieve a communications assessment score of 95% Managed the Host Based Security System and ensured 100% compliance with all DOD Information Assurance Vulnerability Alerts (IAVA) Conducted monthly eEye Retina scans and OCRS compliance reports to the Information System Security Manager (ISSM)

Served as system administrator of the UNIX based Naval Tactical Command Support System (NTCSS)

INTELLIGENCE SYSTEMS CHIEF, SPECIAL OPERATIONS COMMAND PACIFIC 2008 - 2011 Ensured all system security policies and system architecture for the Joint Worldwide Intelligence Communication System LAN were in compliance with DODIIS instructions resulting in a finding of 100% compliance during the Inspector General inspection

Implemented network hardware upgrades providing mission essential connectivity between headquarters and remotely deployed personnel Provided helpdesk support to over 300 users, maintained and configured all network devices including Cisco VOIP and Tandberg VTC systems Maintained and configured the TACLAN (Tactical Local Area Network) consisting of 3 virtual servers managed with VMware VSphere, 1 Cisco router and switch, ten laptops and 1 desktop Tandberg video-teleconferencing suite, ensuring its readiness to be deployed to remote locations in support of special operations mission planning

ASSISTANT LEADING PETTY OFFICER, USS NIMITZ 2004 – 2008 Led 30 personnel in the configuration, maintenance, and administration of 2 ISNS (Integrated Shipboard Network System) COMPOSE 3.0 networks consisting of 16 servers, 32 Alcatel switches and 2000 workstations. Managed a help desk support team responsible for 3000 Active Directory user accounts while in homeport, and 5000 while deployed Supervised 13 personnel in the establishment and maintenance of all data, voice and video architecture communications systems for a Carrier Strike Group including EHF LDR/MDR, DSCS, Commercial Wideband Satellite program (CWSP), Global Broadband System (GBS), UHF, HF, Demand Assigned Multiple Access (DAMA) and ADNS While deployed in support of Operation Enduring Freedom to Combined Forces Special Operations Command Central, re-configured the TACLAN deployable package reducing deployment preparation time from 48 hours to 30 minutes Scheduled and administered 323 video teleconferences. Performed system administration of the JWICS (Joint Worldwide Intelligence Communication System) network and provided help desk support to 90 users

EDUCATION/TRAININGUniversity of Maryland University College B.S. in Cybersecurity, Expected Completion 2018 U.S. Navy Advanced Network Analyst, NEC 2781U.S. Navy Information Systems Administrator, NEC 2735U.S. Navy Naval Tactical Command Support System Manager, NEC 2730U.S. Navy Transmission System Technician, NEC 2379U.S. Navy Automated Digital Network System AN/USQ 144 H (V)2/4U.S. Navy MILSATCOM Protected and Military Wideband Comm ManagerU.S. Navy Host Based Security System (HBSS) Ver. 4.5 Administrator

AWARDS Joint Service Commendation Medal

Joint Service Achievement Medal Navy & Marine Corps Achievement Medals (3) Global War on Terrorism Expeditionary Medal Global War on Terrorism Service Medal Armed Forces Service Medal