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163

Index

A Added value 9, 86 Application Service Providers (ASPs) 19, 24, 25,

34,49,50,70,73-77,80,81,83-87,92-94, 102,114,128,130,132,135,141

ASPi95,96, 100-128, 130-135, 138-141, 145, 146,148,150,152-154,156-159

Auctions 6, 9, 18,43, 141

B Backup 72, 73, 79, 80, 131 Benefits 9, 16,24,25,33,39,47,59,60,69,73,

74,93,94,97,104,109,110,112,118,119, 121,127,128,131,133,137,140

Best practice 5, 11, 131 Bluetooth 21 Broadband 21 Budgets 8, 32, 50, 51, 60,110-113,116,118,

119,121,122,124,129,140,149-151, 154-156

Business drivers 6, 42, 55, 57, 86, 90,104,112 Business Engagement 48,49,64,97-99,101,

112,145 Business Intelligence (EI) 22,42,68,69,71,72 Business models/ e-Business models 3, 5, 8, 12,

19,22,24,28,32,36,37,40,42,45,46,48, 55,68,75,82,107,151,154,155

Business Process Management 96, 104 Business-to-Business (B2B) 6,13,18,22,25,

33-37,40,46,71,73,78,101,103,135,141 Business-to-Consumer (B2C) 6, 12, 17, 18,21,

25,28,30,32-38,40,46,52,54,63,70,72, 78,79,83,103,126,135,136

C Catalogues 13, 71, 73,102,106,129 Communication 7, 12, 19,53, 76, 77, 89, 113,

128

Competitive edge 3, 16, 17,32 Confidence 80, 122, 123 Connectivity 3, 20, 21, 24, 76, 77, 128-130, 138,

139 Consumer-to-Consumer (C2C) 6, 18 Content 7, 21, 25, 30, 35, 37, 40,48, 50, 53, 54,

66,69-73,91,94,100,101,106,108,109, 113, 115, 127, 136

Critical Success Factors (CSFs) 148, 150

Customer Relationship Management (CRM) 24,37,50,66,78

D Disaster recovery 11, 12, 55, 79-81, 113, 128,

131 Dot-com 3,10,11

E e-commerce 4,8, 11,36,37 EDIFACT 15, 38 Efficiency 2,39,43, 116, 141 Electronic Data Interchange (EDI) 2, 4, 11-13,

15-18,20,21,24,27,33-35,38,43,62,70, 77, 79, 103, 145

Engagement Managers 98-100,104,123,125, 133,137,138,142-144,148,150,154,156, 157

Enterprise Resource Planning (ERP) 24, 34, 38, 39,45,50,66,68,69,71,73,76,78,81,86, 111,115,141,142,155,156,158

Extranet 7, 13,23,24, 141, 143, 146

F Firewalls 72, 78, l39 Flexibility 6, 21, 35, 41, 45, 48, 49,57,63-65,70,

76,85,90,93,95,101, Ill, 112, 115,125, 128-130,132

tI 165 tI

H Hardware 24,42,48,53,67,74-78,80,113, 117,

l30, l31 Hosting 23,24,77,81,83,95, 104, l35

Information management 67-69 Infrastructure 10,19,25,44,67,70,74-77,79,

80,85,91,96,113,117,128-133,135, 149-151,153,155,156

Initiation 52,57-61,64,65,116,121,141,144, 146, 158

Interfaces 4, 12, 16,20,21,24,25,27,28,31,34, 38,43,53,55,63,66,76,79,84,96,98,102, 103, 127, 136, 143, 144, 150, 151, 153, 156, 157

Internet (the) 2,3,5,7,9, 11, 15, 17-22,24, 27-31,34,39,63,76,77,83,91,106, 108-110, 118, 128, 129, 136, 141, 151, 153

Internet Protocol (IP) 3,21-23,76--78 Internet Service Providers (ISPs) 19, 24, 25,

84-86,113,122,130,132,136

K Kinetic demand 31,36,41,94,103 Knowledge/Knowledge Management (KM) 7,

L

22,66--73,82,86,94,95,100,101,106,123, 127,147-149

Language 3, 50 Latent demand 31-33,36,41,46,94,103 Life cycle 49, 51-54, 57, 66, 96,110, ll2,

114-118,120,135,138,148,152,157,158

M Marketplace 10,43,67,126, l35, 151 Methodologies 45,51,52,55,58,90,92,95,96,

112,115,128,153 Middleware 70 Mobile telephones 12,21,150

N Network 3,4, l3, 15, 17, 19,40,50,75, 76, 78,

80, l36, 151

o Outsourcing 9, 49, 78, 81, 83, 95, 96, 104, 113,

120, 129, 130, 135, 151, 156

166

p Package software 25,52,53,61,72,73,86, 113,

122, 141 Partnership 24, 25, 34-37, 39, 40, 71, 73, 74, 79,

84,85,87,103,114,154 Personal Computers (PCs) 2, 12,21,22,27,76,

78, 101 Personal Data Assistants (PDAs) 22, 101, 127 Plans/Planning 12, 49-51, 54, 58, 60-65, 67, 82,

97,99,106, Ill, 113, 122-126, 130, 131, 134, 136, 138, 141-144, 146--150, 152, 156--158

Portals 6, 11,21, 70 Price 6, 11, 18,28-31,35,37,38,40,44,71, 72,

75,80,83,122,131,132,141,142 Process change 8, 40, 46, 84, 93, 99, 105, 108,

109,117,118,128,143,144 Process Managers 100, 103, 138, 143, 148, 156,

157 Process service 36 Project Office 62,65,123-126 Project reporting 124, 125

Q Quality of Service (QoS) 20

R Rapid Application Development (RAD) 42, 52 Requirements definition 46,47,53,56,116,

l37, 142, 145 Resilience 80, 128 Return on Investment (ROI) 44, 45, 95, ll7, 128 Risk 45, 47, 55-59, 74, 80, 98,108,112,134,

l36-l38, 140, 154

S Security 3,19,25,32,60,72,74,77-79,85,113,

l39 Service Level Agreements (SLAs) 49, 74, 75, 80,

83,84,86,87,94,102-104,128,129,144, 146, 152, 153

Short Message Service (SMS) 12, 13, 32, 135, 147-150

Skills 40, 49,60,65,67,74,81,82,85-87,91,96, 97, 100, 101, 103, 104, 113, 133, 134, 141, 154, 158

Speed 2-4,6,16,20,33,39,41-46,48,50,51,56, 57,63-65,74,76,80-83,90,91,101,114, 117,125-129,146

Sponsor/Sponsorship 80, 92, 95, 109, 116, 118, 121,136,137,139,140,144,145,150,153, 159

Strategy 5,26,41,42,48-51,65,73,74,77, 81-83,87,96,106,110-112,114,154

Subject Matter Experts (SMEs) 45, 98, 100, 103, 104, 122, 123, 133

Supplier management 98, 104 Supply chain 13, 24, 33, 55, 62, 78, 79, 85, 115 Systems models 24, 79

T Telecommunications 3, 22, 43, 76, 77, 80, 81,

83,117,156 Television 12, 21, 28 Testing 53, 109, 1l0, 115

Total Cost of Ownership (TCO) 45, 63, 138, 140, 143, 148, 152, 154, 157

Transformation 27, 105, 107

U Utility service 25, 76, 83, 84, 101, 102, 130, 131

V Virus 77,79

W VVeb(the)3, 11, 17,18,20,21,23,27,30,34,55,

56,69, 118 VVireless Application Protocol (VVAP) 21,27 VVorkflow 66,69,124-127,135,137,138,140,

142,143,147,148,151,152,154,156-158

167

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