Redefining Partnering Models

14 Nov 2014

Redefining Partnering Models

Narayanan Sampath

Head – India Business Unit Infosys BPO

Example 1 – India’s largest Telecom Company

Runs its own Captive Shared Service Center

Has outsourced selected services to partner • Order Processing, Invoice Processing, Collection Accounting, Financial Reporting

• For India & International operations

Blended (or Hybrid Model)

Partly Captive – Partly Outsourced

Example 2 – An Engineering Company

Supporting the acquisition of business in US and Europe

• Set up offshore unit in India & Poland – for Customer Service, Finance & Accounting, Sourcing & Procurement

• Focused on MRO spends and brought about significant savings • Developed Procurement Policy for the acquired entity

Outsourcing in a M&A scenario +

Stand-alone projects

Example 3 – A Public Sector Energy Company

Inventory Analysis & Optimization

– Review existing stocking norms for stores & spares ( ~ 250,000 SKUs)

– Recommend target stocking norms taking into account lead times, ordering

cost, inventory carrying costs, stock out, obsolete/ surplus inventory etc.

Stand-alone Transformation Project Implementation by Client

Example 4 – A Healthcare Group

• A four month assignment focused on Sourcing & Procurement

– Spend Analytics

(Normalized and cleansed data, Identify opportunities for Spend Aggregation, Vendor Rationalization, Sourcing Savings)

– Strategic Sourcing – Design Best-in-Class Procurement organization

• Follow-up - Setting up a Procure to Pay SSC

Stand-alone Transformation Project

Follow up with Outsourcing

Example 5 – India Unit of a Retail Multi-national

eDiscovery (litigation support) - Legal Process Outsourcing

– Electronic documents - Analysis, verification & extraction

– Scanning, indexing, OCR of paper documents

– Organize documents in folder structure, index & make them searchable

– Hosting documents on a platform

– Retrieval and reviews

Process Outsourcing

Example 6 – A leading Food & Beverages Company in the Middle East

Assessment of the existing Finance & Accounting Shared Service Center

– Benchmarking against best in class

– Recommendations to improve

Benchmarking

Example 7 – Infosys Group

HRO Process – Hire to Retire Processes

– 165,000 employees across the globe

– Recruitment, Training & Development, Performance Management, Reporting &

Analysis, Payroll processing, HR Help Desk

Finance & Accounting

– Order to Cash, Procure to Pay, Record to Report

Captive Operation

Summary

• Indian companies have a choice of different models

• Wealth of experience in working with global & Indian corporations – An

opportunity to adapt global best practices… in the Indian context

• Leverage global presence that can support operations across the globe – moving

into new geographies/ Mergers & acquisitions

• Technology as an enabler

• Flexibility

10

Spotlight

Transformation of Public Services

Income Tax Department

Centralized Processing Centre

Thank You!