reddot – a critical business application internet world 2008 project
TRANSCRIPT
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RedDot – a critical business application
Internet World 2008
project
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About CDS RedDot Premium partners (Partners since 2000)
Over 200 communications professionals
Specialising in Central Government Catalist - Prime contractors COI framework
End to end service provision Internet Solutions Concept to delivery Hosting and on-going support Web and Technical authoring
Assurance on data security and quality BS7799 – Information security (CLAS consultancy) ISO 9001:2000 EMS ISO14001 – Environmental Mang’t system
Long term client relationshipsPartnership approach
Passion, Integrity, Trust.
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CDS – RedDot experience
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RedDot - A critical application
project
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About the Highways Agency Established in 1994 - an executive agency of the
Department for Transport Corporate centre in London and eight locations
across the country Traffic officers working on motorways based in 7
Regional Control Centres and 28 outstations Responsible for England's strategic road network
managing traffic tackling congestion informing road users improving safety and journey time reliability respecting and minimising the adverse impact on
the environment Putting customers first,
listening to them, and gaining a better understanding of the way the
network impacts on them
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Highways Agency in context
• CoverageManagement of Motorways and trunk roads within England
• Equates to a public asset worth over £81 billion
• Environmental responsibilityLand managed by the Agency – “off the tarmac” equates to an area the size of the Isle of Wight!
• The Agency are the second largest tree planter next to the Forestry Commission!
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Why is the site so important?
Providing a vital service commerce industry Media and individuals and communities
Provision of critical information effecting the network Real time traffic reports Critical news alerts Weather alerts – flooding and severe
weather conditions Breaking traffic news
One of the primary communication mediums within the Agency
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Why is the site so important?
Providing a vital service commerce industry Media and individuals and communities
Provision of critical information effecting the network Real time traffic reports Critical news alerts Weather alerts – flooding and severe
weather conditions Breaking traffic news
One of the primary communication mediums within the Agency
Some stats March 2008 23m hits 2.7m page requests 570,000 visitors 355,000 unique visitors
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The project
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The need for change
Previous site Several years old Difficult to maintain Legacy technology – difficult to support
and develop further Inconsistencies evident Not completely accessible Centrally managed – no opportunity to
open management up to the wider business
Not as widely used as it could have been
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High level requirement
CMS Easy to use Distributed content creation 130+ users Migration of existing content, images, links,
metadata Ability for Internal and External authors to
contribute content – GSI Integration with external applications static
and dynamic Branding and consistency controlled by the
system not authors
Web site Resilient system providing fast access
to multiple information sources
Easy to use by diverse range of website users
Delivery of multiple channels of information delivery
Accessible to WAI level 2 AA
Extensible for future requirements
Any many more…,
Management and on going support of the full solution
Professional website targeted at the needs of increasingly sophisticated users
simple to use and administer
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Delivering the solution
RedDot chosen CMS
CDS build
deploy
on going support and development
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Some of the challenges
RedDot made the development of the site easy. There were however one or two challenges: Security restrictions (GSI and external network interfaces)
Critical information facility integrated with the CMS
Integration of third party content feeds and internal database driven content
Migration Over 10,000 pages of content,
Many thousands of images and links and assets (PDF, .Doc etc
Metadata to be preserved
Inconsistent content sources
Simplify long document creation and management
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Addressing the challenges
Communication Close working with the Agency
Tried and tested project methodology Detailed functional specification
Technical specification
Rapid application development
Leveraging our experience gained across many projects
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Security restrictions
Problem
Solution had to be located on GSI - behind the clients firewall
Agency required External authors to be able to manage certain content
External authors could not be granted access through the firewall
Critical information needed to be on the site immediately
Solution
.NET submission layer
Content immediately available on the website
Content simultaneously added to RedDot workflow
Internal Authors able to edit content via RedDot if required
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Security restrictions
External author
Client network
Submission layer
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Security restrictions
External author
Web server
Client network
Submit file
.NET layer
Submission layer
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Security restrictions
External author
Website user
Web server
Client network
Submit file
Updated project
.NET layer
Submission layer
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Security restrictions
External author
Web server
Submit file
Submission layer
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Security restrictions
External author
Web server RedDot server
InternalRedDot editor
Submit file
Edit project data
Submission layer
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Security restrictions
External author
Web server RedDot server
InternalRedDot editor
Submit file
Edit project data
Submission layer
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Security restrictions
External author
Web server RedDot server
InternalRedDot editor
Submit file
Edit project data
Submission layer
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Security restrictions
External author
Website user
Web server RedDot server
InternalRedDot editor
Submit file
Updated project
Edit project data
Submission layer
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MigrationProblem Over 10,000 content pages, several thousand
images, links, document references, PDFs, .doc’s etc Need to preserve existing metadata Disparate and inconsistent data
Solution Leveraged our significant experience in large and
complex data migrations CDS developed a web crawler to capture and index
all legacy website content RedDot RQL scripts to import content into the new
website RQL script automatically initiated workflow to allow
CDS and Highways Agency staff to quality assure content
Massive time and costs savings to the client by avoiding time consuming manual processes
Old
New
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Migration
Old website
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Migration
CDS webcrawler
Old website
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Migration
CDS webcrawler
XML
Old website
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Migration
RedDot server
CDS webcrawler
XML RQL
Old website
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Migration
RedDot server
CDS webcrawler
XML RQL
Old website
RedDot workflow
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Migration
RedDot server
CDS webcrawler
XML RQL
Old website
RedDot workflow
RedDot CMS
InternalRedDot editor
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Multiple content sourcesProblem Several XML feeds consumed by the website
requiring editorial control Integration of database driven content into the
live website requiring editorial control
Solution Traffic feeds gathered by CDS .NET application
as XML and rendered directly on to the website News ticker Filtered lists on traffic feeds page
GNN Press Releases provided in XML format Harvested by CDS .NET app and imported into a
database for immediate searching and filtering CDS RQL application automatically imports
Press releases into RedDot allowing content editors to modify content and prioritise stories
<xml>
SQL
MS WordPPTXLS
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Management of multiple content sources
XMLAtlas
newsfeeds
XMLGNN News
content
SQLRoad
Projects
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Management of multiple content sources
XMLAtlas
newsfeeds
XMLGNN News
content
SQLRoad
Projects
Web server
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Management of multiple content sources
XMLAtlas
newsfeeds
XMLGNN News
content
SQLRoad
Projects
Web server
Website user
Latest news
News ticker
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Management of multiple content sources
XMLAtlas
newsfeeds
XMLGNN News
content
SQLRoad
Projects
Web server RedDot server
RQL
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Management of multiple content sources
XMLAtlas
newsfeeds
XMLGNN News
content
SQLRoad
Projects
Web server RedDot server
Latest news
RQL
RedDot editor
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Management of multiple content sources
XMLAtlas
newsfeeds
XMLGNN News
content
SQLRoad
Projects
Web server RedDot server
Latest news
RQL
RedDot editor
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Management of multiple content sources
XMLAtlas
newsfeeds
XMLGNN News
content
SQLRoad
Projects
Web server RedDot server
Website user
Latest news
News ticker
Latest news
RQL
RedDot editor
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Management of multiple content sources
Aggregated searchable content
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Integration
Problem
Integration of SQL based (e.g. road projects) data, to allow editing within RedDot
Solution
RedDot plug-in developed to manage road project metadata
Information is gathered from the SQL database as XML
Processed into RedDot allowing content authors to edit and enhance information if required
Database
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Integration
RedDot editor
RedDot
SQL
Client network
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Integration
RedDot editor
XML
HTML
RedDot
SQL
Client network
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Integration
RedDot editor
XML
HTML
Web server
SQL
RedDot
SQL
Client network
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Integration
RedDot editor
XML
HTML
Web server
SQL
Web site
xHTML page content wraps and describes the integrated
content
RedDot
SQL
Client network
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Integration
RedDot editor
XML
HTML
Web server
SQL
Web site
Searchable, sortable road project data from XML
xHTML page content wraps and describes the integrated
content
RedDot
SQL
Client network
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Long documents
Problem
Simple creation and management of long documents
Solution
CDS developed RedDot plug in to process long documents automatically creating indexes and document navigation links
Introduction
Chapter 1
Chapter 2
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Creating long story pages in RedDot
Create links
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Creating long story pages in RedDot
Run plug in
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Creating long story pages in RedDot
Add sections
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Creating long story pages in RedDot
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Creating long story pages in RedDot
Links and follow on pages
automatically created
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Creating long story pages in RedDot
Introduction
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Creating long story pages in RedDot
Part 1 etc
Next and previous links automatically
created
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Creating long story pages in RedDot
Published content
Print all pages option
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Critical content
Problem Need to post immediate critical information
content from outside the network
Solution Submission layer extended to allow internal
and external authors to add critical content directly to the website. This includes: Crisis News Breaking news Weather Watch etc
All components dynamically change the appearance of the website
Immediate publication but still editable within RedDot
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Critical content
Author
CreateCrisis news
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Critical content
Author
Web server
CreateCrisis news
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Critical content
Author
Website user
Web server
CreateCrisis news
Crisis news
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Critical content
Author
Web server RedDot server
CreateCrisis news
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Critical content
Author
Web server RedDot server
InternalRedDot editor
CreateCrisis news
Edit crisis news
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Critical content
Author
Web server RedDot server
InternalRedDot editor
CreateCrisis news
Edit crisis news
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Critical content
Author
Website user
Web server RedDot server
InternalRedDot editor
CreateCrisis news
Crisis news
Edit crisis news
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Critical content
Secure access to the submission layer
Access to RedDot from the same interface if
within the Agency
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Critical content
Weather warning
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Critical content
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Critical content
Weather warning
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Some key features
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Key features
Integration of real time traffic information via Traffic England
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Traffic information
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Key features Traffic news
News feeds
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Key features
Breaking NewsCritical alerts
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Key features
Clear taxonomy
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Key features – integration and alerts
Up to date searchable resource of road projects
eMail updates
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How does this appear to RedDot editors?
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Website
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RedDot interface
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Adding an image
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Asset library
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Adding and editing content
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In-line editingIn-line editing
In line editing
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Release and workflow
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In-line editingRedline mode
Highlighting changes
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Where has RedDot helped
Fast adoption within the Agency
Extensible to meet current and future needs
Fast and resilient method for getting important information to customers
Use of the website has increased by over 90% since re-launch* - the aim is to continuously improve on this by providing better services to customers
* Source – Corporate plan first issued 2005
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Where has RedDot helped
Fast adoption within the Agency
Extensible to meet current and future needs
Fast and resilient method for getting important information to customers
Use of the website has increased by over 90% since re-launch* - the aim is to continuously improve on this by providing better services to customers
* Source – Corporate plan first issued 2005
In providing access to over 130 people in the HA with different business needs, the system has indirectly promoted the website as the forum for communicating our work to customers.
Before RedDot, we were an isolated web team in Leeds. Now the website has arrived at peoples desks with real-time access to information. In a strange way, people have harnessed that "power" to communicate and it has rejuvenated the authority and standing that our website has within the HA.”
“
Paul Knights Web manager
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What next
Future consideration…,
Mobile channel via RedDot (XML publishing variants)
Personalised content targeted to the needs of users
Explore new social media applications
And more…,
My Highways
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Thank you for listening Mike Collier
CDS
0113 399 4100
See more at stand E406
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Key features In providing access to over 130 people in the HA with different business needs, the
system has indirectly promoted the website as the forum for communicating our work to customers.
Before RedDot, we were an isolated web team in Leeds. Now the website has arrived at peoples desks with real-time access to information. In a strange way, people have harnessed that "power" to communicate and it has rejuvenated the authority and standing that our website has within the HA.
The other point is that we are looking at ways to provide RedDot access outside the GSI using the .net module you have setup. This is proving to be a valuable area of our work and will form the basis for future developments within the HA. The restraints imposed on us by the GSI have been surmounted by the /publish module which has allowed us to create emergency messages (weather, press and traffic related) outside office hours from any pc in a user friendly manner. This access will be nothing new to the private sector, but to government working within tighter security constraints under the GSI, this is something of a revolution for us.
In the future we are looking to open up user registration that will enable them to interact with our information, and personalise our services to their needs. We are hoping to extend our mobile service and develop new applications for Facebook and in other dynamic areas of social media.
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Why CDS and RedDot
Excellent track record in the public sector
RedDot Premium Partners End to end solution provision
by skilled in house team Ability to deliver
Structured Team Approach Structured Project
Methodology Trust Integrity Passion
Easy to use Solid investment
Intuitive easy to use interface – quick adoption
Maximise value for money
Tried and tested
Decoupled content delivery – availability assurance
Flexible and scalable Open API – platform for
integration