BASIC INTERVIEW SKILLS

W E D O N ’ T H I R E T O S I M P LY F I L L A P O S I T I O N B U T R AT H E R B E T T E R O U R C O M PA N Y A N D C O N T I N U E O U R

G R O W T H

Recruiting, Selection, &

On Boarding Training

Training Objectives

1) Interview process using SEARCH2) Interview Guides3) 7 Guidelines to success4) Risk Factors5) Do’s and Don'ts6) Skill Practice

S.E.A.R.C.H the interviewing process

Study the position requirements

Evaluate the application

Address the candidate in a welcoming manner

Review facts about the company & position

Commence the interview by asking open-ended questions

Head toward the conclusion

SReview everything you know about the

position and identify the essential duties, responsibilities, behaviors and competencies that the applicant must have to succeed in the position.

EReview applications for strengths and

opportunities. >Look for inconsistencies or information you need clarification on such as gaps in work history or reasons for

leaving their last job.

Ensure the application is filled out completely.

Write any additional questions you may have in regard to the application down on the “Interview Guide”.

AWelcome the candidate, make the candidate

feel comfortable.

> “Good morning, my name is STAFF, it’s nice to meet you.”

RAsk the candidate what their knowledge on

the company is. Fill in the blanks with your knowledge of the

company in addition to highlighting the position being applied for and how it ties into the process of the company.

Include responsibilities of the job as well as hours of operation.

CAsk all questions provided on the “Interview

Guide” as well as any appropriate open-ended questions you have written down.

Document or short hand the candidates direct response.

Document facts around the candidates responses.

Trivia Question

Studies have shown that interviewers who don’t take notes retain what percentage of what they heard?

1) 15%2) 25%3) 35%4) 45%

HAnswer any question the candidate may have.

“What questions do you have for me.”• Review the next steps with the candidate.

• >Explain the interview process, that you are looking at other candidates and will be in touch.

• > Mention that a drug test and background check must be completed upon hiring.

Thank the candidate for coming.

Trivia Question

What is the most effective length of time for an interview?

1) 1-15 Minutes2) 15-30 Minutes3) 30-45 Minutes4) 45-60 Minutes

Interview Guide

Each position has a unique set of responsibilities. It is important to ask the candidate questions pertaining to the job.

An Interview Guide keeps each interview consistent and on track.

The guide helps the interviewer avoid any risk factors.

7 Guidelines to Successful Interviews

1. Pick a private place to conduct the interview to avoid interruptions.

2. Be professional and conversational. Remember, the candidate is also interviewing you and ECCA.

3. The candidate should speak 80% of the time while you should speak the remaining 20%.

4. The more the candidate speaks the more information you’ll have to make the right selection.

7 Guidelines to Successful interviews

5. Remain neutral, as candidates may change their responses based on YOUR demeanor, or reactions.

6. Do not record personal remarks or observations on the “Interview Guide”. Only record actual responses.

7. NEVER make guarantees of employment, promotions, wage increases or tenure.

Topics of Risk

• Origin of Name• Age• Physical

Characteristics• Health/Disability • Marital Status• Family• National Origin/Race• Religion

• Language• Financial Status • Military Service• Organizations• Criminal History• Transportation• Professional Attire• References

Employment Questions GuideDo’s And Don'ts

“What is your maiden name?” “Are there any other names which you have worked under that should be used to verify information?”

“How old are you?” “Are you of the minimum legal working “How many years until you plan to retire?” age which is 18 years or older?”

“Do you own a car?” “Will you be able to arrive to work, on time, for various shifts, consistently?”

“Do you have any disabilities? What are your “Can you perform the essential functions of disabilities ? How will they affect your the job with or without reasonable performance?” accommodation?”

Don’ts Do’s

?Acceptable or Unacceptable?

“What is your religious affiliation?”

“Are you available to work the days and hours required for this position?”

?Acceptable or Unacceptable?

“What is your native language? What language do you speak at home?”

“We have a diverse clientele, who speak a number of different languages. What other languages do you speak that will enable you to serve our diverse customer base?”

?Acceptable or Unacceptable?

“Do you have nice suites to wear to work?”

“Can you consistently comply with the appearance standards I have just outlined?”

Trivia Question

“Have you ever been arrested?” is a legal question that you may ask during an interview.

1) True2) False

This would not be an indication that the candidate was ever CONVICTED of a crime.

Skill Practice

Mock interviews:

Groups of 4-5 will each be given an interview guide to take turns asking the applicant (HR rep) questions.

At the end of the interview the group will highlight the positives/negatives as well as discuss if any information does not match the application.

Talking Points

Q&A

“In the arena of human life the honors and rewards fall to those who show their good qualities in action.”

--Aristotle

Thank You!