Experienced Candidate Resume Template

Rebecca S Campbell627 Telfair Ct Suwanee, GA 30024 (678) 697-1604rebeccacampbell919@gmail.com

OBJECTIVE__________________________________________________________________ Administrative position utilizing my customer service, management, problem-solving skills and organizational abilities within a growing company.

WORK HISTORY

Benchmark Brands, Inc./FootSmart Products Atlanta, GA 2002-presentMailing CoordinatorManaging inbound/outbound mail and packages, as well as providing support for the call center staff.Processed incoming mail orders and distributed all outgoing USPS, FEDEX, and UPS shipments for the company

Solved complex customer service issues as relating to mail order processing/incoming phone orders and assisted customer service representatives with escalated customer issues.

Processed daily downloads/rejected orders from off site call centers

Developed/implemented training program for mailroom employees

Managed inbound customer service inquiries via mail/email

Developed/implemented procedures for weekly deposits involving check scanning software/hardware

Assisted with testing/implementation of ESM software, as well as ongoing testing/implementation of software upgrades/patches

Responsible for daily deposits from inbound mail orders via ACH check software, as well as manual bank deposits

Provided backup for call center (inbound order/customer service calls)

Provided back up for call center management as well as other administrative positions

Handled customer service escalations from the Better Business Bureau

Created/managed multiple excel spreadsheets used by various departments

Processed employee orders and returns

Managed ordering of paper goods for call center (envelopes, specialty FTC cards) via purchase order and third party vendor

Assisted with scheduling of company functions, including budgeting, ordering with outside vendors, and arranging deliveries

Assisted with expense/reimbursement accounts for various members of call center management

Facilitated the establishment of new post office boxes and all postal accounts for catalog customers, as well as call center mailing location for company move

Managed call center volunteer participation and fundraising in company sponsored events with the American Diabetes Association including the Tour de Cure and the Step Out Walk (arranging employee schedules for volunteering, fundraising, collection/managements of money collected, assisting in various event booths, ordering of event participation merchandise)

Benchmark Brands, Inc./FootSmart Norcross, GA 2001-2002Customer Service Team LeadManaged 20-30 customer service representatives in a call center environment.Provided customer service for customers via inbound/outbound calls and assisted customer service representatives with escalated customer issues, as well as handling complex customer problems

Monitored Fujitsu phone system for abandon rates/agent availability

Managed various reports and data entry problems as well as inbound customer service inquires via mail/email

Assisted with writing of procedures/training materials for customer service department as well as training of new employees

Handled numerous reports from Ecometry system

managed weekly employee schedules, including lunches/breaks

provided ongoing coaching to phone representatives, as well as yearly evaluations

Benchmark Brands, Inc./FotSmart Norcross, GA 2000-2001Customer Service RepresentativeAnswered inbound customer service calls in a call center environment.Placed orders for customers via phone for lower body health products

Provided order tracking, product information and other customer service for customers

Assisted mail room staff with processing of incoming mail orders

Assisted with management of company's yahoo store front (processing orders, managing products, updating shipping fees, answering customer service emails)

Communicated with warehouse for expediting orders

Taco Bell, Duluth, GA 1997-2000Assistant Store ManagerManaged 3-4 area restaurants and provided on site management training for new hires.Managed cash control and performed opening/closing procedures for store

Manage inventory control, including weekly orders of new goods

managed shift deployment and training of new employees

provided on site training for new management hires

complied weekly/monthly schedules

managed benefits, hiring/termination of employees

EDUCATIONGeorgia Southwestern State University, Americus, GAcompleted GA core curriculum 1996-1998provided tutoring for foreign students in English and French

member of community choir, college choir

member of small choral jazz ensemble

president of college chapter of Habitat For Humanity

secretary of Resident Hall Association

SOFTWARE/SYSTEM SKILLS__________________________________________________Microsoft Office (Word, Excel, Outlook, messenger)

working knowledge of order entry programs (Lawson, Accuterm, Visual Link, Mail Order Wizard)

extensive knowledge of ESM

extensive knowledge of Certifunds/Certegy and Telecheck check processing systems and associated hardware

working/basic repair and/or maintenance of fax, copier, Neopost/Hasler postage machines, Omation Model 2000 Envelopener, and Shear Tech document processing system