realizing customer-centric marketing with programmatic technology
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Realizing Customer-Centric Marketingwith Programmatic Technology
David Savelson, Director Global Retail, MediaMath
Argyle CMO Think Tank, April 9th, 2015
Customer-Centric Marketing Is A Differentiator
“89% of companies surveyed plan to compete primarilyon the basis of the customer experience by 2016“
Relevance Is Key To A Customer-Centric Journey
Prospecting
Awareness, Engagement
RemarketingRe-engagement, Purchase
RetentionCross-Sell, Upsell, Loyalty
A Customer Journey Has Multiple Touch Points
Customer-centric organization
Barriers to Realizing Customer-Centricity
Programmatic Enables Customer-Centric Marketing
AudiencesRight Person
OptimizationRight Outcome
MediaRight Time, Place
MessagingRight Ad
A Holistic Enterprise Marketing Solution Has Four Pillars
It Activates Audience Data, Personalizes Creative, Automates Media Buying, Optimizes to Goals
Online Display Buying for Marketers Has Evolved
Enterprise Solution(“MarTech”)
Ad “Tech”
Sell-SideAggregation,
Manual Decisioning
Demand-Side,Programmatic Decisioning,
Transparent, Holistic
Sell-SideTransparency,
Manual Decisioning
Demand-Side, Programmatic Decisioning,
Black Box, Siloed
3rd Party Ad Servers Ad Networks 1.0, 1.5
Two-thirds of multichannel programmatic companies will be increasing their investment in 2015.
Programmatic Usage is Widespread, Increasing
Do you plan to increase your investment in programmatic marketing in 2015?
Yes, we will be moving media dollarsinto programmatic
We intend to maintain our current budget for programmatic
67%
33%
SOURCE: WBR Survey 2015
““ Procter & Gamble wants tobuy 70% to 75% of its U.S. digital media programmaticallyby the end of this year
American Express wouldlike to transform their Display Media Channel to become100% programmatic.
““
These Brands Were Quick To Adopt Programmatic
Financial Services Institution
We’re probably 60% programmatic, 40% traditionally planned and managed today. By the end of the year it will be about 95%.
““We’ve [Kellogg’s] seen tremendous results whenusing programmatic buying. Depending on the brand,the digital media ROIs have increased as much as six times
““
Programmatic Is Driving Results For Marketers
How programmatic supports greater business goals
Drives direct revenue, improves our understanding od digital ROI, and keeps marketing accountable to bottom line
62%
70%
60%
50%
40%
30%
20%
10%
0%
Top outcomes derivedfrom programmatic
Improve media buying
efficiency and targeting
62%
100%
80%
60%
40%
20%
0%Improve customer
experience through relevant messaging
91% 90%
9%14%
SOURCE: WBR Survey 2015
MediaMath: At A Glance …Continuous growth through innovation and investment in the long-term vision
Founded in 2007
600+ employees worldwide
More than 4,500 active advertisers –including 55% of the Fortune 100
Headquartered in New York, with 15 global locations across 5 continents
9 global data centers
LATAM Hub
APAC Expansion (Korea, Singapore Q4)
Mobile/Video v2 Launch Q3
API Rollout + Apps
Akamai ADS Acquisition
Expanding EBITDA
Australia JV Berlin JV Japan JV
FBX (Social)
Tap.me Acquisition
API Beta
Full‐Year Profitability
EMEA Hub Opened
Private Marketplace
(Premium Display & Mobile Web)
#1 DSP by Forrester
TerminalOne v2
SaaS Licensing
Adroit Acquisition(Dynamic Creative)
10Bn+ Imps/Day
23 CountriesDisplay,
RTB Launch
201320122011201020092008
Upcast
Acquisition
Tactads
Acquisition
Accelerating growth
in video and mobile
APAC expansion:
Singapore hub, with
Australia and Japan
O&O offices
Clients in 46
countries
2014
THANK YOUDavid Savelson
Director, Global Retail
facebook.com/mediamath
@MediaMath