rasha anwar - cv
TRANSCRIPT
![Page 1: Rasha Anwar - CV](https://reader035.vdocuments.site/reader035/viewer/2022081803/55c5a969bb61eb117f8b464c/html5/thumbnails/1.jpg)
RASHA HESHAM ANWAR RASHA HESHAM ANWAR
Residence: Egypt.
Mobile number: 01149634632
Email: [email protected]
Summary of Current and Past Jobs
Master Trainer of Voice,
Accent, and Soft Skills English Teacher for children
Trainer of Voice, Accent, and
Soft Skills
Training Coordinator and
Quality Assurance Personnel
English Speaking Publishing
Assistant
Free Lance Soft Skills Trainer Freelance Writer and Editor
English Instructor for adults Freelance Translator
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Personal InformationPersonal Information
Nationality: Egyptian Date of birth: July 2nd, 1985
Professional ExperienceProfessional Experience
o (April 2012 - present) Master Trainer of Voice, Accent, and Soft
Skills for ITI.
Successfully completed the TTMT Program (Train the Master Trainer)
for EDU Egypt project and has been certified by IBM as a Master
Trainer in the field of Business Process Outsourcing.
Job profile includes: Job profile includes:
Conducting TTT training courses focusing on:
o Language
o Soft Skills
Auditing performance of Trainers and writing quality reports
Coaching and sharing feedback with trainers
Developing action plans for improving performance of trainers
Content Development
Creating training plans
CV Screening and Interviewing candidates
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Assessment of candidates
Conducting training inside and outside of Egypt to qualify candidates
to join the BPO industry
o (August 2008 – February 2012) Voice, Accent, and Soft Skills
Trainer and Quality Assurance Personnel for ITI
Successfully completed the TTT course and has been certified by IBM
as a Trainer in the field of Business Process Outsourcing.
Successfully completed the TTT Program for EDUEgypt project with
grade (A) and 99.4% and has been certified by First Source as a Trainer
in the field of Business Process Outsourcing.
Job profile included: Job profile included:
Conducting BPO training courses to qualify under-graduate students
to join the BPO industry. Training focused on:
o Language
o Soft Skills
Auditing performance of Trainers and writing quality reports
Coaching and sharing feedback with trainers
Content Development
Creating training plans
Interviewing candidates
Assessment of candidates
Conducting Soft Skills trainings and delivering presentations at the
Bibliotheca, the faculty of Engineering, Rotary Act club, among
other places
o (2010) TEFL International
Trainer of Trainers for the TEFL Course.
o (2011) New Horizons Center.
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Soft Skills Trainer.
o (December, 2007 – 2010) Berlitz language Center.
English Language Instructor and Soft Skills Trainer.
o (December, 2006 – November, 2007) The Book Depository.
English Speaking Publishing Assistant.
o (2006) E.E.L.S (Egyptian English Language School).
English language teacher.
Freelance PositionsFreelance Positions
o Soft Skills Trainer and Marketer
o Writer and Editor
o Freelance Translator
o English Language Teacher for kids with special needs
EducationEducation
o ( 2006) B.A degree of Arts, English Department, Literature Sub Department,
Faculty of Arts, Alexandria Univeristy
Research Project : Applying the theory of "The Other" on Emily Bronte's
"Wuthering Heights"
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General Grade : Good
(2002) Thanaweya Amma - El-Nasr Girls' College ( E.G.C).
Language SkillsLanguage Skills
Language skills : Arabic: Mother tongue
English: Fluent
Certificates and Teacher Certificates and Teacher / / Trainer Qualifying Programs attendedTrainer Qualifying Programs attended
(2014) University of Cambridge – CELTA course (Certificate in English
Language Teaching to Adults)
(2012) IBM - TTMT (Train the Master Trainer) certification program.
(2010) IBM - TTT (Train the Trainer) certification program.
(2009) University of Cambridge - The Cambridge International Diploma for
Teachers and Trainers.
(August, 2008) First Source India - (TTT) “Training the Trainer” Program
and Certificate with Grade (A) and 99.4%.
(TTT) program included: (TTT) program included:
o Accent and Grammar
o Customer Service Skills - Telephone and Conference Call Etiquette
o Soft Skills
o Cultural Sensitization
(2008) The International University of Latin America – The "Qualifying
teachers of Arabic for non-speakers of Arabic" program.
(2008) Arabi Center for Arabic Studies – Completed the "Qualifying
Teachers of Arabic for Non Speakers of Arabic" program
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(2007) Berlitz - Teachers’ Training to learn and apply the Berlitz Method.
(2007) Bridges Foundation. (IITP) The International Institute for Training
Presenters – Program included: Presentation and Public Speaking Skills
Many Soft Skills courses on topics such as: Time Management – Leadership
- Mind Mapping – Planning – Communication Skills - Presentation Skills -
CV and Cover Letter Writing – Email Etiquette - Team Building -
Emotional Intelligence – Speed Reading , among others.
Writing Experience and Published WorkWriting Experience and Published Work
(2009-2011) Human Development groups on the internet - Administrator
and writer
(2005-2006) Montada Al-Kitab Al-Arabi – Online Creative Writing
Workshop in English
(2005) Centre Culturel Français d’Alexandrie - Arabic Script Writing
Workshop
(2005) – Had a Short story published on
http://ibelong.britishcouncil.org/english/stories/egyptstory2/
(2004) The British Council – Awarded a Certificate on winning the "I
Belong" Creative Writing Competition
(2004) The British Council - Completed a Creative Writing Workshop