Raleigh Neurology Associates

The team at Raleigh Neurology Associates cannot imagine life in theiroffice without a Patient Portal and all the services it provides. They'vebeen extremely pleased with the Medfusion Portal since their 2012implementation. COO Leeann Garms said, "We would not think of delivering care orservice without a patient portal today. Our patient portal is a seamlesspart of our communications and service environment. It is a tool wepromote to our patients and team members as a mechanism thatsupports effective, efficient communication."  Garms and HIS Senior Manager, Amy Roberts agree that securemessaging in the patient portal benefits both the practice and thepatients. It permits Raleigh Neurology patients to interact with thepractice 24/7, while efficiently allowing the practice to service requestswithin an appropriate time-frame. All this exchange takes place within aHIPPA-compliant environment that ensures patient information remainssecure. They echo that “In today's world it is critical for practices to have a portaltool to support patient communications, as well as key transactions." In addition to secure messaging with patients, Raleigh NeurologyAssociates leverages online prescription renewal requests, appointmentrequests and online bill pay--making their portal a cornerstone of theirpatient experience environment.

“MEDFUSION HAS BECOME A CORE PART OF OUR PATIENT EXPERIENCEENVIRONMENT.”

Raleigh Neurology Assoc. Raleigh, NC 50 providers 

Handling/routing highvolume of patient emailsHigh call volumeTedious collections 

Successes 18,000 secure

messages sent/month500 Rx renewals & 300appt. requests/month1000 online payments/month

MEDFUSION CUSTOMER SUCCESS STORY

 Pain Points