rahul n dixit

Rahul N Dixit E-Mail: [email protected]

MOBILE: +91 7715035009

CAREER OBJECTIVE

To work in a growth oriented & learning environment this can help me to enhance my skills, knowledge & to contribute effectively, efficiently towards the growth of the Organization.

Working as a Incident Manager (production Sup-

port Engineer) with HDFC Bank Ltd. Mumbai from November 2012 to till date.

Worked as Application Support with Wipro In-foTech Ltd. Calcutta and Mumbai from Nov 2008 to Nov 2012.

ROFILE Creation & maintenance of database objects like

tables, views, index, synonyms etc. Possess hands on experience in Oracle 10g/

11g(SQL, PL/SQL), UNIX (SUN SOLARIS/AIX), Shell Scripting and Weblogic 11g.

Performing Mock Batch runs and UAT/SIT Test-ing.

Involved in Incident Management, Problem Management.

Liaise with vendor to ensure production issues are resolved and fixes/patches are imple-mented successfully. Provide technical hand holding during incident/problem resolution.

Technically versed in UNIX Commands and ba-sic knowledge on Shell Scripting.

Providing back-end support to applications. Handled projects and efficiently delivered the

required applications in a very systematic way in adherence to the SLA.

Identify and drive the production changes re-quired to bring stability to production environ-ments.

Key Skills & Experience Summary

Oracle 11G, PL/SQL , SQL, Unix, AIX, Unix Shell Scripting, Weblogic (11G) .

Tools:-

Autosys – Job scheduler,

JIRA –Defect tracking Tool,

Unicenter R12-Call logging system

4 + Years of experience in Production Application Support.

Participate in Application releases, Infrastruc-ture changes, and maintenance activities.

Monitoring production server, troubleshooting. Involved in System Monitoring.

Creating and resolving the Production tickets. Identify root cause / alternate solutions for in-

cident occurred. Hands on experience on JIRA-Defect Tracking Tool.

TECHNOLOGY EXPERTISE LANGUAGES: UNIX SHELL SCRIPTING

DATABASE: SQL, ORACLE 11G

OPERATING SYSTEMS: AIX,SUN OS

WEB TECHNOLOGIES: HTML

WEB & APP SERVER: WEBLOGIC 11G

DOMAIN EXPERTISE: FULL FLEDGE KNOWLEDGE OF CORE BANKING SYSTEM OF ORACLE FLEXCUBE

KEY ASSIGNMENTS N C B ( F L E X C U B E / H D F C B A N K L T D . )

Designation : Manager

Project Duration : November 2012 – till now

Role : Incident Management – Production Support Engineer.

Project Description:

HDFC Bank is headquartered in Mumbai. The Bank has a network of 3460 branches in 2000 cities across India. All branches are linked on an online real-time basis. Customers in over 3000+ locations are also serviced through Telephone Banking. The Bank’s expansion plans take into account the need to have a presence in all major industrial and commercial centres, where its corporate customers are located, as well as the need to build a strong retail customer base for both deposits and loan products. The Bank also has a network of 11088 ATMs across India. HDFC Bank operates in a highly automated

environment in terms of information technology and communication systems. All the bank’s branches have online connectivity, which enables the bank to offer speedy funds transfer facilities to its customers. Multi-branch access is also provided to retail customers through the branch network and

Automated Teller Machines (ATMs). In terms of core banking software,the Retail Banking business is currently supported by Flexcube and Finware, both from i-flex Solutions Ltd(OFSS).

Responsibilities :

Identifying the root cause of incidents in order to prevent future recurrence.

Handling and monitoring NEFT and RTGS issues Transactions.

Incident management for the applications.

Query integration as per requirement from business and as well writing/modifying shell scripts.

Coordinate with vendors/BPRG for problem resolution and follow ups.

Ensure that all team members/Vendors (Technical analysts or Programmers) perform the delegated tasks according to set timelines.

Monitoring space utilization and blockings in production database with help of alias created by Application Owners and DBA, escalating to them if space decreases rapidly or more blocking arises.

Creating and executing database patches in production in batch runs with the support of Vendor.

Enable or Disable task using Crontab Job and handling HDFC Branch User’s ID related issues.

Handling Administration activities involving Open and shut down database and kill active sessions. To forcefully shutdown database with confirmation from application owners.

Analyzing the root cause for any Failure/Delay in day end activity time.

Involving in the Activities such as Release Deployments, PVT, U drill, Failover, Defrag etc

Raising the Jira for Critical Issue or Bugs in the Application and coordinate with Vendors to Resolve the Permanently.

Serve as a focal point to communicate and resolve interface and integration issues with other teams.

Keep the Project Manager informed of task accomplishment, issues and status.

Escalate issues that cannot be resolved by the team to the Project Manager.

Assist team in achieving best possible design solution for functional requirements.

Participation in new projects implementation and movement to production complies processes.

Reviewing the KB documents & publishing the same to L2.

Serve as the technical interface between business support groups, application vendors and internal infra support teams.

Providing on call support team covering 24 * 7 days systems.

Accountable for EOD / BOD monitoring, finding error log in case of any aborts, rendering first level solution or escalating to IT or Vendor to faster resolution.

Modifying procedures, applying patches in Production, Semi production areas.

Handling Ad hoc Report generation from production & semi production databases.

Monitoring Autosys Job, checking for errors and description of job, executing Autosys jobs and provides First level Solution to aborted job.

Monitoring space utilization and blockings in production database & space decreases rapidly or more blocking arises and adding data files accordingly.

Creating and executing database patches in production in batch runs with the support of Senior IM & PM Team and Vendor.

Monitoring Heap Size on Manage servers, Deploying New units on weblogic servers.

Install, Configure new manage servers in UAT environment on Weblogic servers

Installation of Oracle Web logic Server 11g (10.3.3) on AIX (6.1).

Configuring JMS server and JMS module in Web logic.

Deploying the Applications in Clustered Environments.

Build and Deploy the Applications in Lower Environments

Performing Web logic Server hanging and Crash issues.

Performing various types of Incidents raised by IT Support Team.

Monitoring the Web logic Server and Deployed applications.

Automating daily monitoring process to reduce work load.

Attending pre and post review meetings for Deployment plans.

Handle work and Change Requests and Incidents.

Review and Maintain logs of production failures and resolutions.

Write programs or scripts to automate production services as required.

Inspect, review and comment on any documentation produced in relation to software releases.

Reviewing and understanding Implementation Plans before signoff and be able to execute them on the implementation date.

Configured OBI,Flexcube,data souece and Weblogic manage server.

Installation of Oracle Weblogic Server 11g(10.3.3) on AIX (6.1).

Configuring JMS server and JMS module in Weblogic.

Deploying the Applications in Clustered Environments.

Build and Deploy the Applications in Lower Environments

Troubleshooting the issues which we are getting in the production.

Performing Weblogic Server hanging and Crash issues.

Performing various types of Incidents raised by IT Support Team

Handling Performance tuning of the Application servers

Monitoring the Weblogic Server and Deployed applications.

Automating daily monitoring process to reduce work load.

Attending pre and post review meetings for Deployment plans.

Handle work and Change Requests and Incidents.

Review and Maintain logs of production failures and resolutions

Inspect, review and comment on any documentation produced in relation to software releases.

Reviewing and understanding Implementation Plans before signoff and be able to execute them on the implementation date.

Configure Flexcube Branch server and Weblogic manage server.

F I N W A R E ( F I N W A R E A N D O R A C L E F L E X C U B E / H D F C B A N K L T D . )

Designation : Production Application Support Engineer

Project Duration : Nov 2008 – Nov 2012

Role : Incident Management – Production Application Support.

Project Description:

Finware is the core banking application used by HDFC Bank to service its Retail Banking Customers. All savings and current accounts are created in Finware .Users at branches need access to Finware application for all retail banking application. HDFC Bank uses Finware applications for new customer enrolments, store customer data, record the financial transactions carried out by customers, maintain the account balance and provide reporting services. Finware provides account summary on request from internet banking application. By EOD, database reports are generated and update taken from interfacing applications.

Responsibilities :

Liaise with vendor to ensure production issues are resolved and fixes/patches are implemented successfully.

Writing or modifying shell scripts. Query integration in production as per requirement from business.

Checking alert log and trace files on daily basis.

Managing resources, Users, Privi-leges and Roles.

Performance tuning and process im-provements.

Provide technical hand holding during incident/problem resolution

Be a team player. Active participation in improvement initiatives

Identifying root cause / alternate solutions for incident occurred.

Achieve SLA as per the agreed term & condition with Application

Ensure on escalation matrix/update are properly done.

Raising system fault reports with vendor, SIT and UAT testing for the fix provided.

Batch run monitoring during daily and month ends flow.

Production system maintenance and monitoring.

Monitoring space utilization and blockings in production database & escalating to them if space decreases rapidly or more blocking arises and adding data files accordingly.

Creating and executing database patches in production in batch runs with the support of Senior IM & PM Team and Vendor.

Accountable for EOD / BOD monitoring, finding error log in case of any aborts,

rendering first level solution or escalating to IT or Vendor to faster resolution.

Modifying procedures, applying patches in Production, Semi production areas.

Responsible for changes in scripts / queries, modifying dates in queries and running on production, semi-production databases and FTP output to FTP area, where user can access the desired output.

Handling maintenance of software on client side.

Working on SQL/Oracle/Sybase as back-end databases to resolve database & system issues through Knowledge base.

Apply application and database patches in production system for critical application and database aborts/issues.

Performing root cause analysis of repetitive incidents and issues for permanent rectification of problems

Responsible for Installation, Configuration & Incident Resolution related to Core Banking Application like Finware & Flexcube etc.

Installation & configuration of SQL Servers and up gradation of service pack.

Implementation of SQL Logins, Roles and Authentication modes as a part of security

Monitor Alerts including taking corrective actions on basis of alert on Servers.

Installation / Configuration of Core Banking Application (Finware and Flexcube) on Branch server.

Troubleshooting and providing resolution for known error in Applications, this can be uploaded in Knowledge Base.

Restoration of Finware/FCC and Flexcube/FCR Application on the Branch

Preparation of Application Patch and managing for centrally Deployment On all the Branch servers.

Single Point of Co-ordination for all the New Upcoming Branches Project And New Application Patches to be implemented on UAT and Production.

Testing of applications on Operating System & Oracle Database.

EDUCATION B.SC (Mathematics) – Bhagalpur

University – 2008

CERTIFICATIONS Pursuing Oracle 11G certified associate

(OCA).

Pursuing Weblogic 11 G Certification.

PERSONAL DETAILSE-mail : [email protected]

Address : Chandivali Farm road, Andheri-400072

Contact Number : +91 7715035009

mailto:[email protected]

rahul n dixit

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